The Sunset Home

Pros

• The Courte at Citrus Heights is expertly managed and staffed around the clock by wonderful and loving caregivers.
• The staff are incredibly loving and attentive, keeping families informed of any changes in condition.
• The memory care program here is truly exceptional, with compassionate staff going above and beyond to make residents feel at home.
• The community feels like a true home, with a friendly, familiar atmosphere that encourages socializing and engagement.
• The activities program is fantastic, offering a variety of stimulating options that keep residents engaged throughout the day.
• Care plans are individualized to meet each resident's specific needs, ensuring the right level of support and dignity.
• The facility is immaculately clean and well-maintained, creating a pleasant living environment.
• Leadership and staff, including Kylie, Hannah, and Jasmine, run a thoughtful, well-organized operation where residents and families feel cared for.

Cons

• One reviewer felt there were multiple move-in delays due to staff shortages after approving placement.
• They criticized being told the resident required a higher level of care, which would incur higher charges, without a clear explanation.
• They reported the facility increased the resident's care rating from 346 to 444 without providing a breakdown of the calculation.
• They described being told a new regional approval was required after documents had previously indicated placement, leaving them blindsided.
• They alleged the facility did not approve placement despite prior approval, suggesting a motive tied to family oversight and questions about the process.
• They said it was very sad for the mom to be denied care.

Review

The Courte at Citrus Heights stands out as a warm, expertly managed memory care community where around-the-clock staffing by compassionate caregivers creates a safe, welcoming home for residents. Families repeatedly describe it as a place filled with laughter, love, and opportunities to socialize, with plenty of enriching activities and thoughtfully prepared meals. The consistent praise from multiple families centers on how attentive and devoted the team is to everyday safety, comfort, and dignity, making it feel less like a facility and more like a caring community.

The heart of the experience seems to be the people who guide and greet residents every day. The Executive Director, Kylie, is frequently lauded for running a thoughtful, well-oiled operation that prioritizes families alongside residents. Hannah, the Marketing Director, is credited not only with sharing information but also with offering practical guidance and a listening ear to families navigating memory care decisions. Front Desk staff - Kallie in particular - are highlighted for their helpfulness and ability to direct families and deliveries efficiently. The clinical leadership is also praised: Jasmine, the clinical director, manages the care team with kindness and grace, while the overall staff are described as patient, respectful of residents' dignity, and consistently going above and beyond to ensure safety and well-being.

Residents' days at The Courte are portrayed as lively and meaningful. The memory care program is described as truly exceptional, with activities that range from painting and bingo to exercise sessions and morning cognitive games. Reviewers note that activities are varied enough to engage different levels of cognitive ability, helping residents remain social, alert, and engaged throughout the day. The environment itself reinforces this positive tone: the facility is described as beautiful, quaint, and home-like, with maintenance and cleanliness that contribute to a sense of normalcy and comfort. Families repeatedly remark on the smell of freshness and the overall immaculate condition of the building, reinforcing a feeling of trust and well-being.

Communication with families is another recurring strength. Care plans are individualized, and families report receiving regular updates and involvement in important decisions about a loved one's care. The atmosphere is described as respectful and dignified, with staff who prioritize residents' preferences and personal histories. Several reviews highlight that the community feels like a true home - friendly and familiar, with residents and staff who know one another well, creating a sense of belonging and continuity for families who visit often or drop in unannounced.

Personal stories underscore why so many families feel The Courte is a good fit for memory care. One 92-year-old aunt thrived after moving in, with her family noting that the staff formed meaningful relationships with her and that she enjoyed a renewed sense of happiness and purpose. Other accounts speak to consistent, compassionate care from caregivers like Jessica, who are described as kind, hard-working, and willing to help with a positive attitude. An RN with two decades of experience recounts a remarkably positive encounter with staff - thorough, attentive, and clearly dedicated to residents and visitors - emphasizing that the facility's culture of care extends beyond its walls to the broader health care network.

Not all feedback is without nuance. One reviewer, who was involved in arranging a move-in for a loved one, described significant delays and a troubling shift in the proposed level of care, accompanied by unclear cost implications. They reported changes to the resident's care rating without transparent breakdowns, delays in move-in dates, and a stressful process driven by questions about approvals at the regional level. This perspective stands out as a rare counterpoint to the overwhelmingly positive sentiment, highlighting that while the community is widely praised, families may still encounter complex administrative hurdles during transitions and must ask for clear, prompt explanations of assessments, costs, and discharge expectations.

Overall, The Courte at Citrus Heights receives high marks for providing a compassionate, resident-centered memory care experience. Families describe a facility that feels like a home rather than a hospital, where staff know residents by name, care plans are tailored to individual needs, and the environment remains clean, vibrant, and safe. The combination of strong leadership, a dedicated care team, and a culture of family involvement appears to be the cornerstone of what many families value most: residents who feel cared for, engaged, and treated with respect, supported by a community that genuinely feels like extended family.

This part of Citrus Heights, California is a well-equipped and convenient neighborhood for senior living. With several pharmacies like Walmart Pharmacy, Rite Aid, CVS Pharmacy, and multiple hospitals such as Mercy San Juan Hospital and Kaiser Permanente Hospital within a short driving distance, access to healthcare services is easily accessible. In addition, there are various dining options including fast food chains like Taco Bell and McDonald's, as well as cafes like Starbucks and Dutch Bros Coffee for socializing or grabbing a quick bite. For entertainment, there are theaters like Century Theatre nearby for movie nights. The area also boasts several parks such as Freedom Park and Carmichael Park for leisurely strolls or outdoor activities. Overall, this part of Citrus Heights offers a blend of convenience, amenities, and recreational opportunities for seniors looking to settle in the area.

Pharmacies

• Walmart Pharmacy (0.6 miles)
• Rite Aid (1 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.6 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (3.1 miles)

Theaters

• Century Theatre (1.3 miles)
• Regal Ua Olympus Pointe (5.5 miles)

Cafes

• Starbucks (1.8 miles)
• Starbucks (2.5 miles)
• Dutch Bros Coffee (2.9 miles)
• Starbucks (2.9 miles)
• Starbucks (3.4 miles)
• Dutch Bros Coffee (3.8 miles)
• Starbucks (4.9 miles)

Physicians

• Mercy San Juan Hospital (2 miles)
• UC Davis Medical Group (3 miles)
• Mary Jammal MD (4.8 miles)
• Naveen Mishra (5.5 miles)
• Sutter Medical Group Offices (5.7 miles)
• Kaiser Permanente Department of Psychiatry (5.7 miles)
• Caparas Maria J MD - Kaiser Permanente Medical Group-Maria Caparas (5.7 miles)

Hospitals

• San Juan Surgery Center (2.2 miles)
• Walnut Whitney (4.9 miles)
• Kaiser Permanente Hospital (5.2 miles)
• Yuan Franklin E MD - Kaiser Permanente Medical Group (5.2 miles)
• Kaiser Permanente Labor and Delivery (5.3 miles)

Places of Worship

• SDA Ukrainian Church (2.3 miles)
• Crossroads Christian Fellowship Wesleyan Church (2.3 miles)
• St Mel's Catholic Church (4.1 miles)
• Slavic SDA Church (5.7 miles)

Restaurants

• Taco Bell (2.5 miles)
• McDonald's (2.9 miles)
• Raising Cane's Chicken Fingers (2.9 miles)
• Chick-Fil-A (3 miles)
• In-N-Out Burger (3.1 miles)
• Green Burrito (3.2 miles)
• Wendy's (3.2 miles)

Parks

• Freedom Park (3.9 miles)
• H. C. Elliott Park (4.2 miles)
• Carmichael Park (4.7 miles)
• Maidu Regional Park (4.7 miles)
• Sacramento Bar (5.1 miles)
• Mission North Park (5.2 miles)
• Harry Crabb Park (5.3 miles)

Transportation

• Roseville Amtrak (4.2 miles)