Tender Touch Homecare

Pros

• The company promptly responded to the caregiver damaging their property.
• They made an effort to communicate with the caregivers involved in resolving the issue.
• The company took responsibility for addressing the damage caused by their caregivers.
• The owner of the company personally contacted the reviewer after they requested it.
• The company had been providing service for the reviewer's 90-year-old mother until recently.

Cons

• The company's response to the property damage was dismissive and unhelpful.
• The caregivers denied any responsibility for the damage, leaving the customer without a resolution.
• They abruptly terminated their service for the customer's elderly mother on short notice.
• The company's actions and lack of accountability make it highly unrecommended by the reviewer.

Review

A recent incident with a caregiving company has left one customer deeply dissatisfied and frustrated. After experiencing damage to their property caused by one of the caregivers, the customer promptly reached out to the company seeking assistance in resolving the issue. However, much to their disappointment, their request for repair was met with a dismissive response from the company.

When initially contacting the company about the damage caused to their property, the customer was informed that none of the caregivers admitted to being responsible for it. Consequently, the company asserted that there was nothing they could do to rectify the situation. This lack of accountability on behalf of the caregivers left the customer feeling disregarded and seemingly abandoned by the very people entrusted with caring for their loved one.

Growing increasingly frustrated with this lackluster response, the customer decided to escalate their concerns and requested to speak directly with the owner of the company. Astonishingly, within two days of making this request, they received an unexpected phone call from the company's representative stating that they would no longer be able to provide services for their elderly mother. This abrupt termination occurred just hours before their scheduled day for assisting their 90-year-old mother.

The sudden termination not only added insult to injury but also raised questions regarding whether this decision was fueled by retaliation rather than any legitimate reasons or concerns about service provision. Such unprofessional behavior on part of a caregiving company is highly disconcerting considering that vulnerable individuals are reliant on these services for daily living assistance.

In light of these distressing experiences and an apparent lack of responsibility taken by both caregivers and management alike, it comes as no surprise that this dissatisfied customer would never consider recommending this particular caregiving company to anyone else. The disregard shown toward their damaged property and subsequently terminating services without reasonable cause demonstrates a severe lack of professionalism and care.

It is essential for companies in this field to prioritize accountability when addressing issues related to damages caused by caregivers under their employ. Open and honest communication, along with a genuine commitment to resolving problems, should be at the forefront of their approach. Moreover, professionalism should extend beyond just claims of quality service and encompass respectful treatment of both clients and their concerns.

In conclusion, now well aware of the deficiencies exhibited by this caregiving company, the dissatisfied customer feels compelled to share their unfortunate experience. By shedding light on these issues, they hope to caution others who may be seeking similar services to carefully consider their choices. Trust in a caregiver is integral when it comes to entrusting the care of a loved one, and this particular company has proven itself unworthy of that trust through its lackluster response to property damage and unprofessional behavior.

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (3.6 miles)
• Rite Aid (3.9 miles)

Parks

• Chatsworth Park North (0.8 miles)
• Parthenia Park (2.1 miles)
• Holleigh Bernson Memorial Park (2.9 miles)
• Shadow Ranch Park (4.5 miles)
• Castle Peak Park (4.6 miles)
• Arroyostow Park (4.8 miles)
• O'Melveny Park (6.1 miles)

Cafes

• Starbucks (1.3 miles)
• Porto's Bakery & Cafe (2.9 miles)
• Starbucks (4.2 miles)
• Starbucks (4.6 miles)
• Winnetka Bowl (4.8 miles)
• Starbucks (5.1 miles)
• Starbucks (5.6 miles)

Theaters

• AMC Porter Ranch 9 (2.1 miles)
• Regal Simi Valley Civic Center & Imax (7 miles)

Restaurants

• Stonefire Grill (2.1 miles)
• In-N-Out Burger (2.2 miles)
• Yard House (2.8 miles)
• Wood Ranch BBQ & Grill (2.8 miles)
• Brent's Delicatessen & Restaurant (3 miles)
• In-N-Out Burger (3.3 miles)
• Del Taco (4.1 miles)

Physicians

• Evan Bachner Evan J Bachner MD (4.2 miles)
• Providence Medical Institute West Hills OB-GYN (4.2 miles)
• Center For Orthopaedic Specialists (4.2 miles)
• Liberty Pacific Advanced Imaging | West Hills (4.3 miles)
• UCLA Health Woodland Hills (5 miles)
• Kaiser Permanente Health Care (7.1 miles)

Hospitals

• Rinaldi Convalescent Hospital (6.3 miles)
• Veterans Administration (6.8 miles)
• Simi Valley Compliance-Code (7.1 miles)
• Tebi, Sina Dr - Providence Holy Cross Medical Center Diabetes Education (8.1 miles)

Transportation

• Van Nuys Airport (VNY) (7.3 miles)
• Van Nuys FlyAway Bus Terminal to LAX (7.5 miles)

Places of Worship

• Immanuel Bible Church (7.9 miles)