Founders Homecare, Inc.

Pros

• Hand Homecare provided an overnight caregiver who did an excellent job.
• The caregiver was patient, kind, and worked very hard.
• The overall experience with Hand Homecare was great.
• The family felt the in-home care for their grandmother could not have been better, with a sweetheart caregiver who was attentive and on top of things.
• The owner was kind, accommodating, and easy to reach.
• They would definitely use the company's services again.
• The staff were nice people.

Cons

• They would never use this company for caregiving services.
• They noted that none of the caregivers could stay awake through an eight-hour shift.
• They reported that the business manager screamed at them and was unprofessional when addressing safety concerns.
• They stated that it is illegal in California for caregivers to sleep on the clock unless they are live-in caregivers.

Review

The collection of reviews paints a picture of Hand Homecare as a company capable of delivering compassionate, attentive care, while also exposing some serious concerns about safety, policy, and communication. On the positive side, there are poignant stories of help arriving exactly when it was needed most. One reviewer, who had just been discharged from Kaiser Permanente after a severe car accident, describes an overnight caregiver who made a difficult period more bearable. The caregiver is remembered as patient, kind, and hardworking - exactly what was needed during a sobering recovery at home. The gratitude is palpable: the care was "excellent" and as good as could be expected given the circumstances. This account underscores the potential for Hand Homecare to provide meaningful, comforting support during a vulnerable time.

Another thread from the reviews highlights a family experience that leans strongly into trust and reliability. In the case of a grandmother needing in-home care, the same agency is praised for its caregiver who was not only "sweet" but also highly attentive and proactive. The reviewer felt supported by the owner as well, describing them as very kind and accommodating, with easy accessibility when needed. The sentiment here is clear: when the agency is responsive and the caregiver is engaged, the service can be dependable and uplifting for both patient and family. The positive experiences culminate in a firm commitment to using the agency again, suggesting a level of satisfaction that goes beyond a single shift and speaks to ongoing reliability.

Alongside these positive voices, there is a starkly contrasting account that voices strong, unresolved concerns about safety and professionalism. This reviewer would never return to Hand Homecare, citing repeated experiences of caregivers who allegedly could not stay awake through an eight-hour shift. The account escalates into a confrontation with the business manager, who allegedly claimed that employees have the right to sleep on the job and, in the reviewer's words, screamed at them when safety concerns were raised. The reviewer frames this as unprofessional behavior, explicitly calling out the claim that sleep on the clock is permissible unless the caregiver is live-in, and even calling into question the legality of such a statement in California. This account casts a shadow over the agency, emphasizing the critical importance of consistent, safe staffing and respectful communication from management when concerns are raised.

There is also a hint of lighter, more general impressions within the feedback. One reviewer simply notes that there are "nice people" involved, which, while broad, suggests that interactions with staff can be pleasant and courteous. This small strand reinforces the sense that, amidst stronger opinions about policy and safety, there are individuals within the organization who come across as warm and well-intentioned. Taken together, these brief notes hint at a broader, human mix: caregivers who can be compassionate and diligent, paired with a leadership culture that may vary in its responsiveness and adherence to safety norms.

When these perspectives are viewed together, a clear pattern emerges. Hand Homecare appears capable of providing genuinely good care in the hands of conscientious caregivers who connect with clients and families. Families describe moments of comfort, attentiveness, and practical support that can make a meaningful difference during recovery or daily living at home. Yet, serious questions remain about staff sleep policies, on-the-clock safety, and the way concerns are handled by management. The more troubling account places emphasis on safety - not just in the quality of one shift, but in the consistency and clarity of a company's policy and its willingness to address concerns with professionalism.

For potential clients, these reviews suggest a two-tier consideration. First, the caregiving quality from individual staff members can be compassionate, dependable, and effective, especially when a caregiver is well-matched to a client's needs and the owner or manager is accessible. Second, it is crucial to clarify policies on sleep and on-the-clock duties, verify compliance with California labor and safety laws, and establish clear lines of communication with the agency's leadership before starting service. If you decide to work with Hand Homecare, it would be prudent to request detailed assurances about shift expectations, live-in vs. non-live-in arrangements, and a transparent process for reporting and resolving safety concerns.

In summary, the experiences share a common refrain: when Hand Homecare aligns with the right caregiver and a responsive, respectful leadership approach, the results can be excellent and deeply appreciated. When alignment falters - particularly around safety, sleep policies, and managerial response - the concerns become significant and deserve careful scrutiny. As with any in-home care service, prospective clients would benefit from careful vetting of staff qualifications, explicit policy disclosures, and a clear, accessible point of contact to ensure that care remains compassionate, safe, and reliable across all shifts.

Located in Canoga Park, California, this area offers a variety of amenities within close proximity. With popular restaurants like In-N-Out Burger and The Cheesecake Factory nearby, residents can enjoy convenient dining options. There are also several pharmacies such as Walgreens and CVS Pharmacy for easy access to medication and healthcare needs. Additionally, there are cafes like Starbucks and Winnetka Bowl for socializing and leisure activities. For medical care, there are reputable physicians like UCLA Health Woodland Hills and Providence Medical Institute West Hills OB-GYN located within a short distance. Outdoor enthusiasts will appreciate the nearby parks such as Shadow Ranch Park and Lake Calabasas for recreational activities. Overall, this area provides a mix of dining, shopping, medical services, and outdoor spaces making it a suitable choice for senior living in Canoga Park.

Restaurants

• In-N-Out Burger (0.4 miles)
• Del Taco (0.6 miles)
• The Cheesecake Factory (0.8 miles)
• Joey Woodland Hills (1 miles)
• BJ's Restaurant & Brewhouse (1 miles)
• McDonald's (1 miles)
• Veggie Grill (1.1 miles)

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (0.7 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2.2 miles)
• Rite Aid (2.4 miles)

Cafes

• Starbucks (0.7 miles)
• Starbucks (1.5 miles)
• Winnetka Bowl (1.9 miles)
• Starbucks (2.2 miles)
• Porto's Bakery & Cafe (3.6 miles)
• Starbucks (3.6 miles)
• Starbucks (5.4 miles)

Physicians

• UCLA Health Woodland Hills (1 miles)
• Evan Bachner Evan J Bachner MD (1.5 miles)
• Center For Orthopaedic Specialists (1.5 miles)
• Liberty Pacific Advanced Imaging | West Hills (1.5 miles)
• Providence Medical Institute West Hills OB-GYN (1.6 miles)
• Southern California Orthopedic Institute (8.1 miles)

Parks

• Shadow Ranch Park (1 miles)
• Parthenia Park (1.9 miles)
• Castle Peak Park (2.9 miles)
• Serrania Park (3.1 miles)
• Lake Calabasas (3.6 miles)
• Top of Topanga Overlook (4.2 miles)
• Chatsworth Park North (4.3 miles)

Theaters

• AMC Porter Ranch 9 (5.6 miles)

Transportation

• Van Nuys Airport (VNY) (6.4 miles)
• Van Nuys FlyAway Bus Terminal to LAX (6.9 miles)

Hospitals

• Veterans Administration (7.6 miles)