Bonita Guest Home

5735 Sunny View Drive, Bonita, CA 91902

For more information about senior living options: (844) 490-3973

3.5 from 34 reviews
5 stars
17
4 stars
4
3 stars
1
2 stars
2
1 stars
10

Assisted Living Board and Care Home

Overall Review of Bonita Guest Home

Pros

  • pro Kaley Wise, the Sales Specialist, is courteous, responsible, and knowledgeable, an asset to Bonita Villa Senior Living.
  • pro Challyn Gross conducted tours and demonstrated hospitality, empathy, knowledge, respect for different cultures, and expertise in helping seniors live fulfilling lives.
  • pro The residents looked happy and cared for, and staff treated them with dignity and respect.
  • pro The staff is loving and caring.
  • pro The facility is very tightly run and clean.
  • pro The rooms were airy and bright.
  • pro The food was delicious.
  • pro The location is convenient and within easy walking distance to stores and restaurants.

Cons

  • pro This place is horrible; there is absolutely no compassion, no customer service, and no responsibility.
  • pro There is absolutely no accountability at the facility, and staff turnover is the worst the reviewer has seen.
  • pro The hallways are dirty and never cleaned, and the dining room floors lack cleanliness.
  • pro Management issues include having had three executive directors in the last two years.
  • pro The staff are underpaid, leading to high turnover and periods when laundry or room cleaning is not done.
  • pro The quality of care is terrible, with residents not getting showers or timely assistance.
  • pro The food is awful, and rooms are dirty with no air and sticky floors; memory cushions are soiled.
  • pro Billing has increased without notice, and reimbursements for leaving early or services not rendered are not timely.
  • pro Rebeca is accused of lying to customers numerous times; there is no accountability.
  • pro The accounting department is dysfunctional and site leadership lacks accountability.

Review

Across several senior living communities in the Encinitas and Bonita area, the reviews present a wide spectrum of experiences, from genuinely positive encounters with certain staff to deeply troubling accounts of management lapses, turnover, and care shortfalls. On one hand, prospective residents and their families have encountered sales and tour staff who are polite, informative, and genuinely caring; on the other, longstanding concerns about leadership stability, cleanliness, billing practices, and accountability color many people's perceptions of these facilities.

One thread that runs through the more hopeful notes is the experience with the sales and tour process. Kaley Wise (often referenced as Kaylee in the tour notes) is described as courteous, responsible, and knowledgeable, a valued presence for someone exploring options with Bonita Villa Senior Living. A potential resident who spoke with Kaylee said she answered questions and addressed concerns well, even though the individual wasn't yet ready to move due to health and personal reasons. The same family indicated that, when ready, they would definitely reach back out to Kaylee, underscoring that a positive, reassuring interaction during the tour can leave a lasting impression. In another separate tour report, Challyn Gross is singled out for hospitality, empathy, cultural respect, and professional knowledge; the reviewer appreciated her ability to guide a meaningful conversation about living well in senior communities, noted the pleasant dining experience, and admired seatings in the restaurant with food that was described as delicious and easy to eat in sensible portions. The tour environment - bright rooms, clean common areas, a little kitchenette in each apartment, and a scent of cleanliness in neat common rooms - also contributed to a favorable impression for that visitor.

Yet, beneath these favorable tour experiences lies a contrasting reality echoed by multiple reviewers who describe ongoing management and operations concerns. Several reviews refer to Pacifica Senior Living Encinitas, noting that the facility had been under Pacifica's management since January 2023, with renovations like new flooring in 2024 that later needed replacement. In these accounts, appearance and curb appeal are contrasted by deeper problems: worn stair carpeting in older sections, hallways that are not cleaned consistently, and a general sense of cleanliness not aligning with the public-facing image. Most troubling for some families is the high turnover of executive leadership - three different directors in about two years - which reviewers say leads to inconsistent priorities, unclear accountability, and a sense of uncertainty about the facility's long-term direction. The staffing picture that accompanies turnover is equally concerning for some: underpayment of staff leading to frequent departures, and resulting lapses in essential care tasks such as laundry, room cleaning, and even basic hygiene services. In one instance, a resident's family reported that their loved one's laundry and cleaning were not performed for extended periods, and cleaning of hallways and dining areas was described as inadequate.

Financial and administrative missteps also surface in several stories. One family recounts leaving a parent's room and community with unsettled financial matters: their loved one left in October 2024, and they were owed money for leaving early; as of July 2025 they were still awaiting a refund despite frequent conversations claiming the check was in process or awaiting corporate approval. The impression given by these accounts is that money moves too readily in one direction - into the facility - while refunds or prorated fees are slow, disputed, or unresolved, contributing to a perception of lax accountability and inconsistent financial practices. Another set of comments accuses the site leadership and certain staff of poor accountability, with some reviewers using strong language to describe staff as dishonest or untrustworthy, and to label instances of miscommunication as lies. Terms like "LIARS," "SCAMMERS," and accusations that the billing or accounting department is dysfunctional highlight how intensely some families feel about not being treated with transparency and respect.

Beyond administration and finance, the quality of direct care comes under grave scrutiny in some reviews. Families report that residents needing substantial assistance - such as two-person transfers or assistance with showers - often experience delays or gaps due to staff turnover and understaffing. A particular case describes a friend with Parkinson's disease and dementia living in the facility where the care was described as inadequate: rooms described as dirty, air conditions lacking, floors sticky, cushions soiled with urine or other substances, and laundry piled up. Communication problems compound these concerns, with calls and emails left unanswered, and county-level complaints filed in some instances. The gravity of alleged elder-care lapses in these narratives is underscored by the fear that such conditions could constitute elder abuse if not addressed, and by the broader sense that management failure to respond or follow up is a persistent pattern rather than an anomaly.

Interwoven with these concerns are occasional shining glimpses of positive, people-centered experiences that provide balance to the overall picture. Some reviewers highlight a nurturing, respectful atmosphere and a sense of community among residents, from stories of cheerful, engaging interactions with staff to mentions of well-run, tidy surroundings and a restaurant environment where meals are thoughtfully prepared and served. A few reports describe staff members who are genuinely engaged, patient, and helpful, with residents appearing happy and active, and with staff who treat residents with dignity and respect. There are also mentions of the physical beauty and practicality of the spaces - the apartment layouts with kitchenette areas, the convenience of location for shopping and dining, and the presence of remodeled rooms and well-kept common spaces that contribute to a welcoming atmosphere.

Taken together, the collection of experiences suggests a complex reality: some families encounter compassionate, capable sales staff and a clean, vibrant living environment, at least on tour or during a brief stay. Others run into deeper systemic issues involving leadership instability, inconsistent care, cleanliness challenges, and troubling billing disputes that color the overall perception of the facilities. For anyone considering these communities, the takeaway is to approach with thorough due diligence: ask pointed questions about staffing levels, turnover, and pay; verify the current leadership structure and recent changes; review the latest inspection and complaint records; and seek detailed explanations about billing practices, refunds, and accountability measures. In parallel, engaging with well-regarded staff in tours - like Kaylee/Kaley Wise, Challyn Gross, and Adriana Alcaraz - and requesting transparent, written follow-ups can help form a clearer picture of what daily life and management look like in practice.

Features

Housing

  • 6 resident community capacity 6 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.

Amenities

  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • San Diego International-Lindbergh (11 miles away) San Diego International-Lindbergh (11 miles away)

Care Services

  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Bonita Guest Home in Bonita, CA is a warm and welcoming board and care home that provides personalized care and support for seniors. Our fully furnished residence offers a comfortable and homelike environment where residents can feel at ease.

Our community features a spacious dining room where nutritious meals are prepared and served to accommodate any special dietary restrictions. Housekeeping services ensure that residents live in a clean and tidy space. Additionally, our outdoor garden provides a serene setting for relaxation or leisurely walks.

At Bonita Guest Home, we understand the importance of staying connected. Residents have access to telephone service as well as Wi-Fi/high-speed internet for communication and entertainment purposes.

Our dedicated caregivers are available to assist with activities of daily living such as bathing, dressing, and transfers. We also offer coordination with health care providers to ensure comprehensive care for our residents. For those with diabetes, we provide specialized diets to manage their condition effectively.

Transportation arrangements are available for medical appointments, providing convenience and peace of mind for residents who require regular visits to healthcare professionals. In case of emergencies, there is a hospital located nearby.

Residents can enjoy various daily activities organized by our staff, enhancing socialization and engagement within the community. The presence of cafes, parks, pharmacies, physicians' offices, restaurants, places of worship nearby ensures that residents have convenient access to essential amenities and services.

Bonita Guest Home strives to create an inclusive and supportive environment where our residents can lead fulfilling lives while receiving the care they need.

Nearby Places of Interest

Places of Worship

  • Corpus Christi Church (1.2 miles)
  • Skyline Church (5.6 miles)
  • El Camino Grace Church (8.6 miles)

Pharmacies

  • Rite Aid (1.9 miles)
  • Rite Aid (2 miles)
  • CVS Pharmacy (2.6 miles)
  • Rite Aid (3 miles)
  • Vons Pharmacy (3 miles)
  • CVS Pharmacy (3.6 miles)
  • Walmart Pharmacy (3.7 miles)

Restaurants

  • McDonald's (2.5 miles)
  • Chick-Fil-A (3.9 miles)
  • In-N-Out Burger (5.3 miles)
  • Tacos El Gordo (5.8 miles)
  • In-N-Out Burger (5.9 miles)
  • Hilberto's Mexican Food (6.4 miles)
  • Taco Bell (6.5 miles)

Physicians

  • NBHC Eastlake (2.7 miles)
  • Sharp Rees-Stealy Otay Ranch (3.6 miles)
  • California Retina Associates (5.2 miles)
  • Fereshteh Jahanpanah Medical Clinic (8.8 miles)
  • Dr Dominguez And Dr Ancona-Young Office (9.3 miles)

Hospitals

  • Sharp Chula Vista Medical Center Cardiac Rehabilitation (4 miles)
  • Sharp Grossmont Hospital Brier Patch (7.4 miles)
  • Naval Medical Center San Diego (8.9 miles)

Parks

  • Otay Ranch Town Center Dog Park (4.1 miles)
  • Mount Helix Park (6.5 miles)
  • Quartyard Dog Park (9 miles)
  • Balboa Park (9.2 miles)

Cafes

  • Starbucks (4.2 miles)
  • Kung Fu Tea (4.8 miles)
  • Starbucks (5.6 miles)
  • Starbucks (5.8 miles)
  • Starbucks (7 miles)
  • Starbucks (7.9 miles)
  • Starbucks (8.9 miles)

Transportation

  • 24th Street Trolley Station (5.9 miles)
  • Grossmont Transit Center (7.4 miles)
  • CBX Cross Border Xpress (8.9 miles)
  • Tijuana International Airport (TIJ) (Aeropuerto Internacional de Tijuana) (9.1 miles)
  • Vip Lounge Tijuana (9.1 miles)
  • Gaslamp Quarter Trolley Station (9.2 miles)
  • AeroMexico Cargo (9.3 miles)

Frequently Asked Questions

Where is Bonita Guest Home?

Nearby Communities

Assisted Living in Nearby Cities

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