Home Instead - Auburn, CA

Pros

• The staff at Home Instead are amazing, very responsive, and a pleasure to work with.
• Faith and Liz go above and beyond in the community and have deep roots in healthcare, strengthening their team's knowledge.
• Home Instead was able to start care for a family friend on the same day they were contacted.
• Rosa is a caregiver who does what needs to be done while allowing clients to live independently.
• Bethany has been a godsend for the family.
• John has been stellar and treats his client with dignity and respect.
• Britney is an exceptional caregiver with a wonderful personality, a great smile, and incredible patience.
• The Auburn team provided 24/7 care with compassion; Marvina was an angel and Monique and Mike are lovely.
• The company focuses on the specific needs of families and aims to keep the same caregivers.
• Home Instead's communication and attentive staff are highly recommended.

Cons

• Apart from one phenomenal employee, the overall experience was described as worse than horrible, and they would not use the service again.
• They reported caregiver turnover during home hospice, with new caregivers requiring 30?45 minutes of instruction each time, some staff sitting idle or talking about their personal lives, and at least one instance of unprofessional behavior where a caregiver argued with a supervisor in front of a client.
• They prepaid for the first two weeks of services, but their loved one died before the two weeks were up, and it took a month to receive a refund.
• They stated that the experience made a difficult situation even worse.

Review

For several years, Home Instead has been more than a service for our family; it has become a trusted pillar in both our personal and professional lives. I've engaged with Home Instead since 2019, and in that time I've seen firsthand how Faith and Liz bring deep roots in the broader healthcare community to a non-medical home care model. Their leadership and the team they've built feel less like a company and more like a well-connected network of people who truly understand what it takes to support seniors and their families. That ground-in community knowledge translates into care that is thoughtful, informed, and quietly held together by decades of experience across related health fields.

Across dozens of interactions, the consistency and responsiveness of the Home Instead staff have stood out. The team is described repeatedly as amazing, highly responsive, and genuinely a pleasure to work with. Clients and families note that they are not only capable but also genuinely kind, which matters deeply when you are relying on care to support everyday life and long-standing routines. The sense of trust you feel with Home Instead comes from a clear commitment to meeting real needs with a patient, respectful approach, and the testimonials reflect that culture consistently.

From the moment you first meet with Home Instead, the professionalism is palpable. In several stories, the process begins with a thorough in-home meeting, during which Faith makes a personal connection with families, setting the stage for a careful match. Rosa, one of the caregivers, is highlighted for her ability to do what needs to be done while still letting clients maintain independence and dignity. The case manager's team is described as supportive and thoroughly communicative, creating a backbone of reliability that families lean on as needs evolve. It's a theme you hear again and again: the right caregiver and the right plan can bring comfort and stability at a time when change is constant.

Specific matches are celebrated as "godsend" moments in people's lives. Amber and Linda look forward to their visits, and Amber is praised for being helpful in all respects. Faith's initial outreach and her speed in finding a good match - Bethany in particular - are repeatedly credited with sparking confidence that a loved one would be cared for in the right way. The sentiment is that going with Home Instead is a commitment to staying in one's own home with dependable support, and Bethany's presence is described as a real blessing, allowing a father to remain at home with his family and caregiver Beth helping him stay on track.

Flexibility and responsiveness when needs change are also key strengths. Faith is repeatedly cited for going out of her way to ensure someone is available to accommodate rapidly shifting requirements, and John is noted for respecting a client's dignity and helping maintain a positive attitude. The relationship between clients, caregivers, and family is framed as collaborative and adaptive, with a focus on keeping the person at home and maintaining routines that matter most to them. This level of attentiveness and respect is a cornerstone of the positive experiences many families report.

In another thread of stories, Britney is described as an exceptional caregiver - her warmth, patience, and engaging personality leave a lasting impression. A caregiver's role as companion in challenging moments is highlighted, especially when the situation evolves and the level of care needed shifts. Even when a recovery progresses to a point where regular visits aren't necessary anymore, the family notes that they would immediately request Britney again if the need returned - a testament to the lasting trust built through compassionate, consistent care.

The Auburn team adds another layer to the narrative of Home Instead's impact. Symphony's compassion, Marvina's generosity with their time, and the kindness of Monique and Mike are all cited as factors that made caring for a father during a challenging period more manageable. The caregiver team is described as "an angel," with the ability to deliver 24/7 care and help a loved one die peacefully at home. This is where the care philosophy - treating the elderly with dignity and ensuring comfort - really shines, leaving a profound, lasting impression on families who have faced the hardest days together.

While the overall experience is overwhelmingly positive, there are reminders that not every story is perfect. One review stands out for a significantly less favorable experience, noting frequent caregiver turnover and inconsistent training, which required 30 to 45 minutes of guidance with each new caregiver. There were moments of unprofessional behavior, including a caregiver arguing with a supervisor in front of a client, and an extended refund delay after a prepayment. That account ends with a strong clarion call not to repeat the pattern, but it's important to acknowledge that perfection is elusive and to learn from what did not work. Even within that perspective, there is still recognition of at least one phenomenal employee who stood out, underscoring that even in imperfect situations, there can be bright spots.

Taken together, these experiences tell a broader story of Home Instead as a provider that families turn to when they want reliable, compassionate, and respectful in-home care. The process of choosing care often includes an extensive review, as in the case where the family of a 95-year-old World War II veteran spent time evaluating several agencies before selecting Home Instead, aided by recommendations from Crystal Ridge Care Center staff in Grass Valley. The result is a network that emphasizes continuity, dignity, and the ability to adapt to changing needs while keeping our loved ones safe in their own homes. For many families, that combination - compassion, communication, and steadfast availability - defines what makes Home Instead worth trusting day after day.

This part of Auburn, California, offers a convenient and diverse range of amenities for seniors looking to settle in the area. With several cafes nearby such as Dutch Bros Coffee and Starbucks, you can enjoy a relaxing cup of coffee or tea within walking distance. For your healthcare needs, there are pharmacies like Rite Aid and Longs Drugs close by, as well as medical centers like Sierra Optometry Center and Next Level Dental. Additionally, there are various dining options including Crooked Lane Brewing and Taco Tree for enjoyable meals out. For leisure activities, you have Regal Auburn - California theater nearby, as well as parks like Auburn State Recreation Area and Ashley Memorial Dog Park for outdoor enjoyment. Overall, this area provides a well-rounded community with easy access to essential services for seniors considering senior living in Auburn.

Cafes

• Dutch Bros Coffee (0.1 miles)
• Starbucks (0.2 miles)
• The Pour Choice (0.7 miles)
• Starbucks (1.5 miles)
• Starbucks (1.6 miles)
• North Fork Chai (3.7 miles)
• Starbucks (8.5 miles)

Pharmacies

• Rite Aid (0.1 miles)
• Longs Drugs (0.2 miles)
• CVS Pharmacy (0.2 miles)
• Save Mart Supermarkets (0.2 miles)
• Sierra Compounding Pharmacy (2 miles)
• Bel Air Pharmacy (2.2 miles)
• Gold Country Compoundi (2.7 miles)

Physicians

• Sierra Optometry Center (0.2 miles)
• Vista Complete Care (2.1 miles)
• Next Level Dental (2.7 miles)
• Bloom Speech and Language (2.7 miles)
• Guadalupe MD Avila-Kirwan Internal Medicine Uc Dav (2.7 miles)
• DaVita Auburn Dialysis (2.7 miles)
• Auburn Family Optometry (2.8 miles)

Restaurants

• Crooked Lane Brewing (0.3 miles)
• In-N-Out Burger (0.3 miles)
• Taco Tree (0.6 miles)
• Auburn Ale House (0.7 miles)
• Dunk 'n Run Donuts (1.3 miles)
• Pho King Good (1.4 miles)
• Taco Bell (1.6 miles)

Theaters

• Regal Auburn - California (0.6 miles)
• SMG Rocklin (10.1 miles)

Parks

• Auburn State Recreation Area (1.2 miles)
• Ashley Memorial Dog Park (1.3 miles)
• Auburn Regional Park (3.6 miles)
• Boulder Ridge Park (9.5 miles)
• McBean Memorial Park (11.3 miles)
• Breen Park (11.4 miles)
• Lotus Park (11.5 miles)

Hospitals

• Siena Care Center (3 miles)