BrightStar High Desert

Pros

• Sunburst Dental's staff are friendly, efficient, and gentle, making patients feel welcome and cared for.
• Dr. Pierson and her team are friendly, welcoming, and caring.
• The Sunburst Dental team is compassionate and helps anxious patients stay calm.
• The office is clean, and service is fast and stress-free.
• Dr. Pierson is fantastic, explains things clearly, and is very patient.
• The technicians are efficient, sweet, and caring, with staff advocating for patients.
• Sunburst Dental is described as exceptional and among the best in the High Desert.
• The practice is praised as the best in the High Desert, with kind, patient, and honest staff.
• The service is amazing and the team is professional.
• The office is family-friendly and great with kids.
• The office accepts major PPOs and DHMOs and offers a cash discount.

Cons

• A reviewer criticized the dental assistants as horrible, with no manners and unprofessional.
• A patient paid $1,000 for a crown and root canal and later experienced ongoing pain, with multiple impressions lost/redone and the crown repeatedly failing.
• Another reviewer described a trainee dental tech as having horrible skills and a bad attitude, with crowns coming off several times and being told partials weren't available.
• A commenter claimed Sunburst made their son sick and hinted at malpractice and HIPAA violations.
• A reviewer alleged overcharging and unnecessary work, later told by a VA dentist that some of the work wasn't needed.

Review

Sunburst Dental in Apple Valley seems to have made a strong first impression on many families and adults moving into the area. The overall tone from the reviews is one of warmth, welcome, and efficiency. People describe walking through the door as a transition from the typical dental vibe to a friendly, caring environment. Several reviewers note that the office feels inviting rather than clinical, with staff who greet patients warmly and keep the experience moving smoothly. The sense of care begins at the front desk and continues through the exam rooms, where patients repeatedly mention feeling valued and well-attended to.

A central pillar of the praise is the doctors, especially Dr. Grayson and Dr. Pierson Piggee. One reviewer calls Dr. Pierson "awesome" and highlights her ability to manage multiple cavities with a level of comfort that left them surprised by the lack of pain. Another patient describes Dr. Grayson as "sweet and gentle," underscoring the compassion and patience that seem to come standard in the practice. Several accounts emphasize that both doctors explain procedures clearly and take time to address questions, which helps reduce anxiety for anxious patients and for parents bringing in their kids.

The practice appears to excel with children and anxious patients alike. A number of reviewers mention positive experiences with their kids, noting kind treatment, patience, and a calm atmosphere that makes visits easier for young ones. One parent specifically mentions that the staff did a wonderful job with a 7-year-old, while another patient who suffers from severe anxiety credits Dr. Grayson and her team with keeping them calm throughout dental work. The presence of helpful, friendly staff - like Shantel, who is singled out for fighting hard for service approvals - also contributes to the sense that Sunburst Dental is a place where families can feel supported from start to finish.

People consistently praise the staff for professionalism and genuine kindness. Descriptions such as "hands down the best dentist in the HD," "the staff are amazing and very knowledgeable," and "the techs are very efficient, sweet and caring" recur across reviews. The front-desk team is frequently highlighted as friendly and accommodating, and patients appreciate a transparent, honest approach to care. For many, this combination of expertise and warmth translates into a trustworthy experience where they feel cared for, not just treated.

The breadth of services and practical perks are also mentioned as a strong selling point. Reviewers note that Sunburst Dental offers a wide range of procedures - cleanings, whitening, root canals, dentures, braces, implants - and that the office accommodates a variety of insurances (PPOs and DHMOs) with cash discounts as an option. Several people frame Sunburst as a comprehensive family practice, capable of handling both routine care and more complex treatments, while maintaining a patient-centered focus.

Not all feedback is uniformly positive, however. A handful of reviews reflect frustration or negative experiences. One reviewer praises Dr. Pierson but condemns certain dental assistants as unprofessional, describing a lack of manners. Another patient warns about a painful or unsatisfactory experience involving a crown and root canal, recounting issues with crowns coming off and recounting perceived overbilling or mismanagement of a treatment plan. There are even more serious claims raised in one review regarding malpractice and HIPAA concerns, though it's important to note these are personal experiences being reported as part of an individual review rather than universally verifiable facts. Taken together, these voices remind potential patients that, as with any practice, experiences can vary and communication around procedures and outcomes is crucial.

Overall, the sentiment toward Sunburst Dental in Apple Valley skews highly positive. Many reviewers report feeling welcomed, cared for, and supported by compassionate doctors and a friendly, capable staff. They laud the ability to manage anxiety, the kid-friendly atmosphere, and the range of services available under one roof. While there are a few critical notes about specific staff interactions or particular treatment experiences, the majority of voices describe a dental home that is reliable, empathetic, and professional - one that patients would happily return to for ongoing care and for the care of their families.

Restaurants

• Rusty Bull Roadhouse (0.2 miles)
• Del Taco (2.5 miles)
• Denny's (2.7 miles)
• Jack In The Box (2.9 miles)
• Linko Sushi (3.7 miles)
• Del Taco (3.7 miles)
• Panda Express (3.9 miles)

Pharmacies

• Rite Aid (0.2 miles)
• CVS Speciality (2.6 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3.8 miles)
• CVS Pharmacy (4 miles)
• Community Care (5.6 miles)
• Good Neighbor Pharmacy (5.8 miles)

Parks

• Lions Park (1.9 miles)
• Mojave Narrows Regional Park (4.7 miles)
• Doris Davies Park (7 miles)

Physicians

• Doctor Mike's Walk-In Clinic (2 miles)
• Infinity Pediatrics (3.8 miles)
• Vikram S. Parmar, DPM (3.8 miles)
• Spring Valley Lake Wellness Center (4.8 miles)
• Choice Medical Group, Choice Physicians Network (4.9 miles)
• Genesis Obgy Medical Group (5 miles)
• Dr Makala Reddy's Office (5 miles)

Theaters

• Cinemark Jess Ranch (4.3 miles)

Hospitals

• Loma Linda University Neurosurgery (4.9 miles)
• Desert Physicians Management (4.9 miles)
• Corwin Medical Center (5 miles)
• St Mary Medical Center Mommy & ME Program (5.4 miles)
• DVMG. Mammography (6.3 miles)

Cafes

• Starbucks (5.4 miles)
• Starbucks (7.7 miles)
• Molly Brown's Country Cafe (7.9 miles)
• Mile High Cafe (8.1 miles)
• Starbucks (8.1 miles)
• Starbucks (8.1 miles)

Transportation

• Amtrak Station (6.6 miles)
• Enterprise Rent-A-Car (8 miles)