Area Agency On Aging

Pros

• Area Agency on Aging is an ethical top notch company.
• They provide many needed services to the community and they are nonprofit.
• They are amazing people who truly care for the patients.
• The nurse kept the mother stable and directed emergency attention.
• Because of this, six grandchildren get to have their grandmother with them for the holidays.
• The team and their fearless leader are highly recommended.
• The building is very nice.

Cons

• The reviewers claim the agency falsely accused an employee of wrongdoing and plan legal action or media scrutiny to challenge the corporation's validity.
• The agency has not sent needed information to the insurance company and has not returned calls.
• The scheduling staff are rude, and pickups are frequently late or missed.
• An aide frequently does not show up, causing the daughter to miss appointments.
• The service is terrible, with no car seats for children and staff described as extremely rude; the agency deserves no stars.
• The ride was slow and extended to 2.5 hours, wastefully using parking funds.
• A staff member was rude to a caller, prompting complaints to be filed.
• The agency is not helpful and appears unwilling to provide information.
• There is a persistent driver shortage, leading to missed rides and late arrivals.
• The service is consistently late and never on time.

Review

Area Agency on Aging is described by many as an organization with a noble mission and a nonprofit heartbeat that aims to serve seniors and their families. Several reviewers praise the agency for the breadth of services it provides and for the ethical stance they believe the organization upholds. One writer even declares, "Area Agency on Aging is an ethical top notch company," noting their nonprofit status and the many needed services they offer to the community. In one striking claim, a reviewer mentions that the organization allegedly accused an employee of wrongdoing and that they are pursuing legal help and considering media involvement to investigate the corporation's validity. Taken together, these voices paint a landscape of broad respect mixed with serious allegations, suggesting that the organization sits at a crossroads between valued community service and contentious internal disputes in the eyes of the public.

Among the most powerful testimonials are those that recount life-saving or deeply meaningful moments. A nurse is praised for being present during a medical emergency with an elderly relative, keeping the patient stable and directing the necessary actions. The result, according to the reviewer, is a lasting, tangible benefit: six grandchildren can share holidays with their grandmother because the nurse's interventions helped keep her in a safer, more stable situation. Another admirer lauds the team's leadership as "fearless" and declares, without hesitation, that they highly recommend the group and its leadership. These narratives underscore a core strength of the agency: when care teams are on scene and functioning smoothly, they can make a very real, positive impact on families during stressful times.

Yet the reviews also reveal ongoing friction around access, reliability, and communication. A recurring critique centers on transportation: "My daughter missed so many appointments," and "what's the point of having drivers if none are ever available?" Such comments point to a systemic issue with driver availability and scheduling that undermines the agency's ability to deliver timely services. In some cases, delays or shortages of drivers have led to frustrated families and disrupted routines, including conflicts with school schedules or caregiver plans. Another reviewer notes the experience of being late or delayed by another rider, ending with being returned home as the transport falls through. The tension between a compassionate mission and practical operational gaps becomes a focal point for many readers.

Equally prominent are concerns about consistency and courtesy in the front-line interactions. Several writers describe staff who seemed unhelpful or even rude when seeking information or assistance. Instances include a receptionist or support staff member who "wanted off the phone" quickly or spoke in a way that felt dismissive, leaving the caller with a sense that their needs were not a priority. Complaints about not receiving or returning calls, and about being told that certain help "can't be done," emphasize a perceived mismatch between intent and execution. For some, these experiences overshadow the positive moments and lead to a perception that communication channels are inefficient or impersonal.

There are also blunt notes about the practicalities of service delivery. One reviewer mentions that the agency "doesn't always show" for scheduled pickups, a pattern described as "over due to another rider" and contributing to late arrivals and further complications. Another person notes the absence of essential items, such as car seats for children, and characterizes the organization as "extremely rude" in certain interactions, to the point of claiming that the experience warrants a harsh judgment. Not every comment is negative in tone, but the thread running through many entries is one of inconsistency: good intentions and heartfelt care sometimes collide with late departures, missed connections, and uneven customer service.

There are also brief, plain-spoken notes that add texture to the overall impression. A reviewer affirms that a building associated with the agency is "very nice," hinting at a welcoming physical environment even when other aspects of service fall short. Others simply describe the service as "Ok," or "Terrible," or "not very helpful" in certain encounters, illustrating a spectrum of user experiences that can vary widely from visit to visit, case to case, or employee to employee. The clearest throughline is that, for many readers, the organization embodies a critical mission - caring for seniors and their families - while also facing real, sometimes painful, challenges in execution.

Taken together, these reviews present a multifaceted portrait of Area Agency on Aging. On one hand, there are powerful, uplifting stories of compassionate care, life-saving moments, and leadership that inspires confidence. On the other, there are tangible pain points: driver shortages and scheduling lapses, inconsistent communication, and several encounters with staff who felt unhelpful or short with callers. The organization appears to be delivering essential services with dedication and heart, yet it also grapples with operational gaps that can undermine reliability and trust for the people who rely on them most. For anyone considering engaging with Area Agency on Aging, the message is clear: the organization can be a critical ally with moments of outstanding care, but there is significant room for improvement in punctuality, staffing, and customer communications to ensure consistently positive experiences across the board.

Places of Worship

• First Assembly of God Church In Waldron (0.4 miles)
• Church of Christ (0.7 miles)
• Southern Baptist Convention (0.8 miles)
• General Conference Of Seventh-Day Adventists (0.9 miles)
• Jehovah's Witnesses Kingdom Hall (1.9 miles)
• Pleasant Grove Number 3 Baptist Church (3.4 miles)
• Southern Baptist Convention (4.9 miles)

Parks

• Sodie Davidson Park (0.6 miles)
• Booneville City Park (20.1 miles)
• Janssen Park (22.7 miles)

Restaurants

• Amber's Bistro (0.7 miles)
• Super Doughnut (0.7 miles)
• Rock Cafe (0.8 miles)
• Judy's 71 Diner (0.9 miles)
• Dan's Tex-Mex (0.9 miles)
• Nitzely's Restaurant (1.2 miles)
• Pizza Hut (1.3 miles)

Pharmacies

• Super-Sav Drug (1.3 miles)
• Walgreens (1.3 miles)
• Harps Food Stores (1.3 miles)
• Don's Drugs (15.1 miles)
• Smee Drug Store (19.8 miles)
• Good Neighbor Pharmacy (20.5 miles)
• Medi-Quik Pharmacy (20.5 miles)

Hospitals

• Booneville Community Hospital (19.5 miles)
• Hill Dave Mercy Hospital Booneville Booneville (19.5 miles)
• Mena Regional Health System (21.9 miles)
• Senior Behavioral Health Department (21.9 miles)
• Mena Regional Hospital (22 miles)

Physicians

• Walk In Care Center (21.9 miles)
• Mountain View Clinic (21.9 miles)
• Ouachita Family Practice (22.8 miles)
• Bailey Clinic (24.4 miles)

Cafes

• Friendship House (22.6 miles)