Aerocare Home Medical

Pros

• They are always there when you need them and get supplies to you very quickly.
• They are the best for oxygen and medical supplies, with great customer service and are very helpful.
• Lincare provides the care that you need.
• They are great.
• They are awesome.
• The people at Lincare are very helpful, polite, and knowledgeable.
• They are thorough and provide excellent service.
• They are nice and helpful every time they call and they are right on it.

Cons

• They claim the service is not reliable because a hospital bed and hover lift were promised for Wednesday but were not delivered by Friday.
• They state they never received a phone call or delivery confirmation, and the bed was never delivered.
• They note that orders for trachea supplies placed in December have not been fulfilled.
• They allege the Monticello office no longer handles CPAP supply orders and failed to inform them, with staff seeming unknowledgeable and unhelpful.
• They warn they may post a negative review due to the poor communication and service.

Review

A number of customers speak glowingly about Lincare, describing them as dependable and prompt when supplies are needed. One reviewer notes that they are "always there when you need them, gets supplies to you very quick." Others reinforce that sentiment by saying they are "the best for oxygen and medical supplies," with "great customer service and very helpful" staff behind those essentials. For some, Lincare "provides the care that you need," and a few customers simply state flatly that staff members "r great" and that the overall experience is "AWESOME!!!" These comments collectively sketch a picture of reliability and satisfaction for essential supplies and timely service.

Several reviews emphasize the quality of the people behind the service. Customers describe the team as "very helpful, polite and knowledgeable" and express genuine appreciation for the assistance they receive. Another comment frames the interaction as efficient and reassuring, noting that "they are through and provided me with excellent service." There is also a repeated sense that the staff are consistently "nice and helpful every time I call," with responses that feel "right on it." In these instances, the human element - courtesy, knowledge, and responsiveness - appears to be a strong point.

However, not all experiences line up with the positive sentiment. A recurring concern is reliability, particularly in complex or urgent situations. One reviewer recounts a hospital scenario where a hospital bed and a hover lift were promised for Wednesday or Thursday, but as of Friday, delivery had not occurred and the patient remained waiting in the hospital. The frustration is palpable: "Not reliable. ? I am sitting in the hospital waiting! Unacceptable." This kind of delay and unfulfilled promise stands in stark contrast to the quicker, smoother experiences reported by others and highlights a critical area for improvement.

Further complaints center on communication gaps and missed calls. Another person describes a similar chain of events with a hospital bed: no phone calls about delivery, followed by the realization that the bed had not been delivered. They had to initiate contact, only to be told the delivery hadn't happened because the company couldn't reach them. The discrepancy between expectations set by the staff and the actual outcomes leaves customers feeling unheard and frustrated, especially in urgent or ongoing care situations.

There are also concerns about ongoing availability of essential items. One reviewer notes that "They have had orders for trachea supplies since December and ive never gotten them," indicating long-standing unmet needs and a sense that certain products are not being serviced as expected. Another comment about CPAP supplies highlights a breakdown in process: a doctor's office placed an order, and after a month without contact, the patient was told by the office that they no longer handle CPAP orders and would be given a number to order themselves. When the staff member at the Monticello location claimed to be new and unaware, the patient felt compelled to publish a negative review, ending with a pointed warning to others: "Don't expect much from them!" This sequence underscores a breakdown in communication, accountability, and continuity of care.

Overall, the collection of experiences reveals a company with a dual identity: sections of the customer base consistently receive quick, reliable supplies and courteous, knowledgeable service, while others encounter significant reliability problems, poor communication, and delays in critical equipment. The stories about hospital beds, hover lifts, and CPAP supplies illustrate how essential timely coordination and clear follow-up are to patients and their families. When the system works well, it works well; when it doesn't, the impact on care and peace of mind is substantial.

In sum, customers' voices portray Lincare as capable of delivering strong, positive experiences, especially around oxygen and other medical supplies, driven by helpful staff and prompt service. Yet there is a parallel thread of frustration tied to reliability issues, delayed deliveries, and communication gaps that can leave patients and caregivers anxious and underserved. The contrasting experiences point to a need for more consistent follow-through, better appointment adherence, and clearer, proactive communication - particularly for high-stakes items like hospital beds, assistive devices, and CPAP supplies.

This part of Monticello, Arkansas, offers a range of amenities and services that may be appealing to seniors looking for a quiet and convenient place to live. There are several dining options nearby, including The River Restaurant and Sports Bar, Domino's Pizza, and FINO Italian Restaurant. Pharmacies such as Fred's Pharmacy and The Prescription Pad Pharmacy are within close proximity for easy access to medications. Parks like McCloy Park provide opportunities for outdoor recreation, while places of worship like Mt. Nebo Baptist Church South Campus offer spiritual support. Transportation options such as Enterprise Rent-A-Car and Alamo ensure ease of getting around town. Additionally, there are healthcare facilities like Sheiron Family Practice and Bradley County Medical Center in the area for medical needs. Overall, this part of Monticello offers a mix of convenience and comfort for senior living.

Restaurants

• The River Restaurant and Sports Bar (0 miles)
• Domino's Pizza (0.1 miles)
• Oceans Fish & Chicken (0.4 miles)
• Burger King (0.5 miles)
• FINO Italian Restaurant (0.6 miles)
• Sam's Southern Eatery (0.6 miles)
• Ray's (0.6 miles)

Pharmacies

• Fred's Pharmacy (0.1 miles)
• The Prescription Pad Pharmacy (0.2 miles)
• Walgreens (0.6 miles)
• City Drug (0.8 miles)
• Walmart Pharmacy (1 miles)
• Outfitter Rx (1.7 miles)
• Dolores' Family Pharmacy (14.3 miles)

Parks

• McCloy Park (0.2 miles)
• Warren City Park (15.5 miles)
• Cane Creek State Park (20.3 miles)

Places of Worship

• Mt. Nebo Baptist Church South Campus (0.5 miles)
• Trinity Full Gospel (0.7 miles)
• Southern Baptist Convention (0.7 miles)
• Walk By Faith (0.8 miles)
• Church Of Christ (0.8 miles)
• Southern Baptist Convention (0.9 miles)
• First Baptist Church (0.9 miles)

Transportation

• Enterprise Rent-A-Car (0.6 miles)
• Alamo (0.6 miles)
• U-Haul Neighborhood Dealer (0.8 miles)
• Monticello Airport (2.8 miles)
• U-Haul Neighborhood Dealer (15.6 miles)
• Natures Gallery (20.5 miles)
• Star City Municipal Airport (55M) (21.5 miles)

Theaters

• Malco Hollywood Cinema (1.2 miles)

Physicians

• Sheiron Family Practice (1.2 miles)
• Arkansas Center For Women (1.2 miles)
• Reinhart Family Healthcare (1.4 miles)
• Reinhart Family Clinic (1.4 miles)
• Foscue Medical Clinic (15.2 miles)
• Paul Frederick Whipple (20.3 miles)

Hospitals

• Bradley County Medical Center (14.9 miles)

Cafes

• Coffee Cakes (15.6 miles)