SYNERGY Home Care - Little Rock, AR in Little Rock, AR

Pros

• Nina with Synergy is amazing.
• Nina prioritizes the family's needs above all else, and everyone is treated with respect and care.
• Synergy's professionalism and compassion were well above expectations in helping through trying times.
• The assigned caregiver was very knowledgeable and immediately put the family at ease.
• Synergy provides peace of mind and dependable care in trying times.
• Nina was extremely responsive and helpful in a pinch.
• Caregivers are kind and professional.
• Their caregiver feels like part of the family.
• Nina and Angelo are always there when needed.
• Synergy Home Care was a life saver when a family member came home from rehab.

Cons

• The reviewer felt the care from the company wasn't as good as expected, noting that some caregivers were inexperienced and unable to perform basic tasks like emptying a bedside commode.
• The reviewer reported that the manager wanted to charge for the full time even though a caregiver left early.
• The reviewer described a defensive response from a representative when explaining how overtime was calculated.
• The reviewer observed that the last caregiver did not keep the area clean.
• The reviewer noted that not every caregiver worked well with their mother, indicating inconsistent fit.
• The reviewer stated they would not recommend this care service.

Review

This Little Rock operation is best suited for families seeking deeply personal, reliable in-home support where a caregiver team feels like family. It shines when the plan requires flexibility, rapid responsiveness, and care that can evolve with health needs - whether navigating memory challenges, post-acute recovery, Parkinson's, or end-of-life comfort at home. The office's track record for quick mobilization, coordination with other care partners, and keeping families informed makes it a practical anchor during crises or transitions. For families located far away, the standout value is a locally grounded, attentive presence that can be dependably counted on when timing matters most.

Those who should consider alternatives include households with a tight, predictable budget where every dollar must be forecast, or situations demanding strict clinical oversight from licensed home health professionals. While the care provided is rich in heart and flexibility, a few reviews flag billing questions and overtime concerns, and a small number of caregivers have been described as less aligned with expectations. If a guaranteed, uniform caregiver on every shift is non-negotiable, or if the priority is intensive medical management with nurse-led protocols, options with greater clinical governance or a facility-based model may be more appropriate.

The key pros are consistently compelling. Leadership visibility - nina and Angelo's responsiveness - coupled with caregivers who are kind, respectful, and professional, creates a strong sense of reliability. Caregivers often become part of the family, anticipating needs and handling a wide range of tasks beyond basic support, from meals to safety monitoring and dementia-friendly routines. Scheduling flexibility and the ability to extend hours or adapt quickly during urgent moments make this agency a dependable lifeline during hospital discharges, rehab transitions, or steadying a home environment. The capacity to coordinate with hospitals, rehab centers, and other providers further enhances its value for complex care needs.

There are candid caveats to weigh. Billing misunderstandings or sensitivity around overtime can muddy the experience for some families, and a few stories describe caregivers who didn't fit as well as hoped or who departed earlier than planned. There have been instances where care delivery did not meet expectations, underscoring the necessity of upfront clarity on rates, overtime calculations, and the caregiver-matching process, plus a solid plan for ongoing quality checks and rapid escalation of concerns. These remarks are not the norm, but they do signal the importance of proactive, documented arrangements and a clear line of oversight.

Yet the positives substantially outweigh the drawbacks. The strongest asset lies in trust and swift problem-solving, which lowers family stress during volatile periods - emergency discharges, new caregiving rhythms, or shifting levels of support. The leadership's hands-on approach translates into faster care setup and steadier ongoing communication, while the broad service menu supports scalable care that can grow with evolving needs. For families living out of state, the sense that a capable, compassionate team is monitoring and adjusting care provides indispensable peace of mind and can prevent unnecessary transitions to more restrictive settings.

Bottom line: this Little Rock operation stands as a solid, practical choice for families prioritizing empathy-backed care, quick responsiveness, and flexible in-home options that consistently translate into tangible stability during challenging seasons. It is particularly well-suited for memory-impairment support, post-hospital recovery, and conditions like Parkinson's where steady, attentive presence matters. Those who demand strict price predictability or a guaranteed single caregiver, or who require heightened clinical oversight, should explore alternatives or a facility-based path and verify billing policies upfront. Begin with a clear care plan, insist on a formal caregiver-matching process, and request a meet-and-greet with likely caregivers to ensure the chosen team aligns with the home's rhythms and the loved one's needs.

This area of Little Rock, Arkansas offers a variety of dining options, including fast food chains like Burger King and McDonald's, as well as more upscale choices such as Raising Cane's Chicken Fingers and Big Orange. There are also several pharmacies nearby for convenience, providing easy access to medications and health supplies. Additionally, there are multiple healthcare facilities in the vicinity, including hospitals like Hickingbotham Outpatient Center and CHI St Vincent Infirmary, as well as various physicians' offices for specialized medical care. For leisure activities, residents can enjoy cafes like Starbucks and Panera Bread or visit parks like Allsopp Park for outdoor recreation. Places of worship such as Second Presbyterian Church offer spiritual fulfillment for those seeking a sense of community. Overall, this area provides amenities and services that can cater to the needs of seniors looking for a comfortable living environment in Little Rock.

Restaurants

• Burger King (0.2 miles)
• McDonald's (1.3 miles)
• Raising Cane's Chicken Fingers (1.3 miles)
• Big Orange (1.3 miles)
• Pei Wei Asian Kitchen (1.4 miles)
• Casa Manana (1.5 miles)
• Slim Chickens (1.5 miles)

Pharmacies

• Tabor, Jennifer M - Jennifer M Tabor (0.4 miles)
• Sca Pharmaceuticals (0.6 miles)
• Drug Emporium (0.8 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1.4 miles)
• Cardinal Health (1.5 miles)
• Walgreens (1.5 miles)

Physicians

• Arkansas Epilepsy Program (0.8 miles)
• Arkansas Diagnostic Clinic (0.9 miles)
• Arkansas Cardiology (1 miles)
• Baptist Ortho (1 miles)
• Arkansas Internal Medicine (1 miles)
• Little Rock Gynecology and Obstetrics (1 miles)
• Doctor's Park (1 miles)

Hospitals

• Hickingbotham Outpatient Center (1 miles)
• CHI St Vincent Infirmary (1.4 miles)
• Arkansas Federation Of Families For Children's Mental Health (2.3 miles)

Cafes

• Starbucks (1.3 miles)
• Panera Bread (1.7 miles)
• Mylo Coffee Co. (2.3 miles)

Parks

• Hounds Lounge Pet Reso (2.5 miles)
• Allsopp Park (2.7 miles)

Places of Worship

• Second Presbyterian Church (2.8 miles)
• Church At Rock Creek (2.8 miles)