SYNERGY Home Care - Little Rock, AR

Pros

• The company provided nice and sweet coordination during the initial interactions.
• The caregiver took the time to listen to the customer's needs and was willing to accommodate.
• The aide from Synergy was pleasant and helpful in assisting the customer's mother.
• The agency expressed compassion, knowledge, and professionalism in handling the care of the customer's father.
• The office staff showed understanding and support in following up with the customer's needs.

Cons

• The care from this company wasn't as good as the customer was hoping for.
• The people they sent to the customer's home were inexperienced and couldn't perform basic tasks.
• The manager seemed greedy and didn't care about the customer's time or needs.
• The last person who came didn't keep the working area clean.
• The customer would not recommend this care service.

Review

In the search for quality care, one customer found that their experience with a particular company fell short of their expectations. Initially, the interactions seemed promising - punctuality and coordination were evident from the start. The caregiver took the time to listen and understand the needs of both the customer and their mother, showing a willingness to accommodate those needs. However, things began to unravel when inexperienced caregivers were sent to their home.

The lack of basic skills was particularly troubling. It became apparent that these caregivers struggled with even simple tasks like emptying a bedside commode. This resulted in frustration and disappointment for the customer as they had expected a higher level of competence from a professional care service. On one occasion, one caregiver was sent home early, yet they were charged for the full duration of their scheduled shift - leaving them feeling taken advantage of by a seemingly greedy manager.

Keeping cleanliness in the area they worked in was important to most of the caregivers from this company - a silver lining amidst some other shortcomings. However, during one instance, this attention to cleanliness was not met by the last caregiver who came, leaving the customer dissatisfied with their overall experience. As a result of these negative encounters and managerial indifference, they made the decision to discontinue using this care service altogether.

Switching gears to another review about Synergy, it seems that they operate in an effective and professional manner. The customer praises their assigned aide for being pleasant and helpful while assisting their mother. This positive feedback indicates that Synergy understands how crucial it is for caregivers to possess not only technical expertise but also interpersonal skills that can make a difference in providing top-notch care.

Lastly, an immensely grateful customer expresses deep appreciation towards Synergy for helping them navigate through caring for their father during his final days. In just one week, two compassionate ladies went above and beyond in terms of knowledge and attitude towards both the customer and their father. Even beyond hands-on care, Synergy's office staff conducted follow-up phone calls to ensure that the customer's needs were fully met. The customer felt understood when expressing that they were now capable of handling their father's care, thanks to the exceptional care provided by Synergy.

In conclusion, these reviews shed light on two very different experiences with home care services. While one company fell short in terms of inexperienced caregivers, poor management practices, and a lack of respect for the customer's time and money, another company, Synergy, demonstrated professionalism, compassion, and effective coordination. Clients' experiences play a vital role in shaping a company's reputation within the home care industry, underscoring the importance of providing outstanding service to those who are seeking aid and comfort during challenging times.

This area of Little Rock, Arkansas offers a variety of dining options, including fast food chains like Burger King and McDonald's, as well as more upscale choices such as Raising Cane's Chicken Fingers and Big Orange. There are also several pharmacies nearby for convenience, providing easy access to medications and health supplies. Additionally, there are multiple healthcare facilities in the vicinity, including hospitals like Hickingbotham Outpatient Center and CHI St Vincent Infirmary, as well as various physicians' offices for specialized medical care. For leisure activities, residents can enjoy cafes like Starbucks and Panera Bread or visit parks like Allsopp Park for outdoor recreation. Places of worship such as Second Presbyterian Church offer spiritual fulfillment for those seeking a sense of community. Overall, this area provides amenities and services that can cater to the needs of seniors looking for a comfortable living environment in Little Rock.

Restaurants

• Burger King (0.2 miles)
• McDonald's (1.3 miles)
• Raising Cane's Chicken Fingers (1.3 miles)
• Big Orange (1.3 miles)
• Pei Wei Asian Kitchen (1.4 miles)
• Casa Manana (1.5 miles)
• Slim Chickens (1.5 miles)

Pharmacies

• Tabor, Jennifer M - Jennifer M Tabor (0.4 miles)
• Sca Pharmaceuticals (0.6 miles)
• Drug Emporium (0.8 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1.4 miles)
• Cardinal Health (1.5 miles)
• Walgreens (1.5 miles)

Physicians

• Arkansas Epilepsy Program (0.8 miles)
• Arkansas Diagnostic Clinic (0.9 miles)
• Arkansas Cardiology (1 miles)
• Baptist Ortho (1 miles)
• Arkansas Internal Medicine (1 miles)
• Little Rock Gynecology and Obstetrics (1 miles)
• Doctor's Park (1 miles)

Hospitals

• Hickingbotham Outpatient Center (1 miles)
• CHI St Vincent Infirmary (1.4 miles)
• Arkansas Federation Of Families For Children's Mental Health (2.3 miles)

Cafes

• Starbucks (1.3 miles)
• Panera Bread (1.7 miles)
• Mylo Coffee Co. (2.3 miles)

Parks

• Hounds Lounge Pet Reso (2.5 miles)
• Allsopp Park (2.7 miles)

Places of Worship

• Second Presbyterian Church (2.8 miles)
• Church At Rock Creek (2.8 miles)