Home Instead - Jonesboro, AR

Pros

• Home Instead is wonderful to work with - friendly, reliable, and truly caring.
• The organization is described as caring and makes clients feel comfortable in a home setting.
• They strive for total satisfaction and go above and beyond in care.
• The caregiver is conversational, helpful, and knows her responsibilities well.
• Angela Rush is praised as the best caregiver the reviewer has ever seen.
• The staff care for patients and their families.

Cons

• They lied to a friend on Medicaid about the care.
• They have not provided the promised care (4 hours a day, 5 days a week).
• They have delivered only one week of care in the last month.
• They promised care that never materialized and failed to deliver on next-day/next-week visits.
• They have yet to fulfill their obligations.
• They may be billing Medicaid for care that is not provided.
• They would not recommend the company to anyone.

Review

A collection of testimonials about Home Instead paints a picture of a company that can be deeply comforting and highly dependable for some families, while leaving others frustrated by miscommunication and unmet promises. Across the reviews, the tone ranges from enthusiastic admiration to pointed concern, suggesting that experiences may vary by location, staff coverage, and perhaps the specifics of each care arrangement.

Several reviewers sing with great praise for the company's character and approach. One person starts with a strong endorsement: Home Instead is "wonderful to work with - friendly, reliable, and truly caring! I highly recommend them!" In another vein, a reviewer describes Home Instead as "a caring organization that makes every effort to make their client's feel as comfortable as possible in a home setting," insisting that "total satisfaction is the end result and nothing less their part." This sentiment is echoed by caregivers themselves in praise of the staff: a caregiver is described as "very conversational and always helpful," with a strong sense of responsibility and professional performance. Another admirer highlights a caregiver's personal impact, stating, "My mother's caregiver is just amazing, kind and so helpful! Angela Rush is the best caregiver I have ever seen!!" Taken together, these statements convey a shared sense that, for many clients, the company's mission - supporting patients and their families with compassionate, person-centered care - comes through clearly in day-to-day interactions.

In addition to broad praise for the organization and its caregiving staff, some reviewers emphasize the importance of relationship-building and human connection. One reviewer simply notes that "they are people. They care for the patient and their families," underscoring the emotional and relational aspects of in-home care that many families value highly. The sense of warmth and attentiveness in some of the CAREGivers - characterized as "conversational" and "helpful" - appears to contribute to experiences that feel personal, respectful, and attentive, rather than strictly transactional.

Contrasting with these positive reports, there is a starkly critical account that centers on serious concerns about reliability and honesty. A reviewer, describing a friend on Medicaid who signed up with Home Instead, alleges that the company has "done nothing but lie to her." The complaint details a promised schedule of four hours per day, five days a week, that never materialized beyond a lone week of visits in the last month. The reviewer claims repeated promises of staffing - "someone will be there the next day or the next week, if they can find someone" - that ultimately did not occur. The most troubling aspect, from this perspective, is the belief that Medicaid might be billed for care that was never provided. This is framed as a serious red flag and a reason not to recommend the company. The narrative is a pointed reminder that, for some families relying on Medicaid-funded care, consistency, transparency, and accountability are non-negotiable expectations.

There is also a note about potential administrative confusion tied to geography. One reviewer mentions the wrong location (Jonesboro's Home Instead) and explains an inability to delete a review, ultimately posting a five-star rating without direct experience. This fragment underscores the sometimes messy reality of online reviews - where location mix-ups can occur and the signal-to-noise ratio can be difficult to parse for someone trying to judge a particular branch or office.

Taken together, these reviews reveal a spectrum of experiences with Home Instead. On the one hand, there are clear, emphatic affirmations of kindness, reliability, and substantive caregiver support that leave families feeling supported, heard, and cared for. On the other hand, there are serious cautions about scheduling reliability, follow-through on promised hours, and the potential for misalignment between caregiver availability and patient needs - especially for clients relying on Medicaid assistance. The contrast suggests that the quality of the experience may depend on multiple factors: the specific CAREGIVER assigned, the local branch's scheduling capacity, how well the care plan is communicated and tracked, and how effectively the agency coordinates staffing when shortages arise.

For someone evaluating Home Instead, the collection of reviews offers a nuanced picture: many clients report warmth, attentiveness, and meaningful caregiver connections that genuinely improve daily living for patients and families. Yet there are also warnings about inconsistent care, unfulfilled promises, and the consequential worry about whether promised services are actually delivered, particularly in the Medicaid context. The overarching takeaway is that Home Instead has the potential to provide deeply positive, compassionate in-home care, but real-world experiences can vary, and careful due diligence - clarifying hours, confirming caregiver assignments, and ensuring reliable staffing - appears essential to align expectations with what the agency can consistently deliver.

This area of Jonesboro, Arkansas offers a variety of amenities that cater to senior living. With several restaurants within walking distance, including Los Arcos and Thai Taste, seniors have plenty of dining options to choose from. Additionally, there are pharmacies such as Walgreens and Kroger Pharmacy nearby for easy access to medications. For medical needs, there are physicians like Dr. Ray H Hall Jr and Vision Care Consultants located within a reasonable distance. In terms of recreation, there is Shadrachs Coffee for those who enjoy a nice cafe atmosphere and Malco Hollywood 12 Cinema for entertainment. The presence of St Bernards Hospice ensures that quality healthcare services are readily available in the area. Overall, this part of Jonesboro provides a convenient and comfortable environment for seniors looking to settle down.

Restaurants

• Los Arcos (0.2 miles)
• Munchy's (0.5 miles)
• Thai Taste (0.7 miles)
• Popeyes Louisiana Kitchen (0.8 miles)
• Andy's Frozen Custard (0.8 miles)
• Sonic Drive-In (0.8 miles)
• Chin Chin Express (0.9 miles)

Places of Worship

• Jonesboro Worship Center (0.4 miles)
• First Church of the Nazarene (1.2 miles)
• Huntington Church (2 miles)
• Southern Baptist Convention (2.1 miles)
• Gospel Chapel Church (2.2 miles)
• Saint Paul United Methodist Church Parsonage (2.2 miles)
• Christ Ambassadors Ministries International (2.3 miles)

Physicians

• Whole Body Cleanse (0.5 miles)
• Ray H Hall Jr MD (0.7 miles)
• Vision Care Consultants (1.1 miles)
• Ross Eye Care (1.1 miles)
• First Care- Red Wolf Boulevard (1.2 miles)
• The Children's Clinic (1.3 miles)
• Associated Radiologists (1.3 miles)

Pharmacies

• Walgreens (0.5 miles)
• Kroger Pharmacy (0.8 miles)
• Walgreens (0.9 miles)
• Walmart Pharmacy (0.9 miles)
• Walmart Pharmacy (1 miles)
• Camp's Medical Pharmacy (1.3 miles)
• Fred's Pharmacy (1.4 miles)

Hospitals

• St Bernards Hospice (0.9 miles)
• Surgical Hospital of Jonesboro (1.8 miles)

Transportation

• U-Haul Moving & Storage (1.1 miles)
• Air Choice One (1.7 miles)
• Carco Nationalease (2.1 miles)

Cafes

• Shadrachs Coffee (1.4 miles)
• Starbucks (1.7 miles)

Theaters

• Malco Hollywood 12 Cinema (2.2 miles)

Parks

• Miracle League Park (3.7 miles)
• Jonesboro Parks & Recreation Department (4.5 miles)