Synergy Home Care of Yuma

Pros

• The caregiver consistently does a great job and follows the client's routine.
• The caregiver goes above and beyond expectations and is described as a super person.
• The service is responsive and attentive, with Andrea described as excellent, kind, and trustworthy.
• The program is very beneficial for families, and the staff is helpful.
• The agency provides reliable, punctual, and friendly service.
• Edith is a very nice and capable caregiver who fulfills all requests.
• Alma cares for the mom with attention, giving the family rest and peace of mind.
• The staff are kind, patient, and professional, delivering excellent help.
• Angel is competent, punctual, and very nice; the team consistently checks in to ensure everything is okay.
• Dianne is efficient, customer-oriented, thorough, and pleasant.
• The team communicates well and is quick to respond, earning high satisfaction.
• Ramona is caring, energetic, dependable, and courteous.

Cons

• The caregiver was late on the third day.
• The mother was left lying in her own excrement for three hours, indicating neglect.
• Two caregivers spent time chatting and ignoring the mother's needs.
• The owners responded to the complaint with rude and unprofessional attitude.
• The family was charged for every minute of service despite inferior care.
• The reviewer questioned the overall quality of the services over the year.

Review

Synergy Home Care of Yuma is best suited for families seeking a warm, personalized in-home care partner that can sustain a loved one's independence while delivering reliable daily assistance. This community shines when the need centers on steady companionship paired with practical help - meals, light housekeeping, medication reminders, transportation to appointments, and a home atmosphere that feels supported rather than clinical. The Yuma team tends to forge durable relationships quickly, with caregivers who learn the household rhythm and adapt as needs evolve. For families prioritizing responsiveness, clear, ongoing communication, and a human approach to care, this option provides a steady, low-friction alternative to more impersonal arrangements.

Those needing round-the-clock nursing oversight, advanced medical management, or dementia- or memory-care-specific programming may want alternatives. Synergy's strengths lie in everyday in-home care and reliable staffing, but a few families should seek more regulated clinical supervision if medical complexity demands it. A past high-profile lapse underscores the need for careful scrutiny of scheduling reliability and accountability. Prospective clients should ask explicit questions about escalation processes, how shifts are covered when a caregiver is late, and how billing is handled. While the incident is not representative of typical practice, it signals the importance of robust safeguards and transparent family communication.

The core advantages of Synergy - punctual, compassionate caregivers who routinely exceed expectations, strong office communication, and the ability to handle a wide range of tasks - often outweigh the downsides. Caregivers remember routines, prepare meals, assist with medications, and even help with errands or light housekeeping, which reduces family stress and creates a simpler daily life. Families repeatedly report that caregivers are personable, respectful, and dedicated, turning in-home care into a source of relief and confidence. The available respite care is particularly valuable, providing a meaningful break for family caregivers. The 2021 lapse is acknowledged, but the subsequent introduction of safeguards and a relationship manager materially strengthens ongoing oversight and accountability.

Continuity and caregiver matching emerge as standout strengths in practice. Reviews frequently note long-tenured caregivers who learn a client's preferences and stick with the same family, which minimizes the friction of new introductions and builds trust. Caregivers are described as proactive and capable, often taking the initiative to address meals, mobility, and daily routines without needing constant prompting. The human warmth is evident - caregivers engage with pets, respect family dynamics, and maintain an atmosphere that feels like part of the family rather than an external service. Uniforms and professional presentation bolster patient confidence, while strong office-to-caregiver communication keeps families informed and reassured.

Operational strengths in Yuma are palpable: reliable scheduling, on-time arrivals, and a responsive office that keeps families in the loop. Caregivers commonly handle meals, light housekeeping, transportation, and companionship, while demonstrating flexibility to adapt as needs shift. The staff are praised for being friendly, solution-oriented, and easy to reach, with many clients noting that the office consistently answers questions and coordinates care smoothly. The notable caveat remains that a past incident occurred; the response - apology, adjustments, and new safeguards - has markedly improved oversight. Overall, the local team delivers dependable, person-centered care that emphasizes comfort, routine, and real human connection.

For families evaluating options, the pragmatic path is clear: verify caregiver continuity, confirm the presence of a designated relationship manager, and understand the escalation process for scheduling gaps. Request a tentative trial period to assess how well the caregiver team can align with the loved one's routine and preferences. Discuss respite-care availability, pricing expectations, and which services are billable under what terms. Seek references from other families with similar needs and speak directly with several of them. If clinical oversight or dementia-specific programming is essential, consider a higher level of care. When a fit is found, Synergy Home Care of Yuma offers more than care - an extended, trusted partnership that delivers genuine peace of mind.

This area of Yuma, Arizona offers convenient access to a variety of amenities and services that cater to the needs of seniors. Within a short distance, residents can find a range of dining options including fast food restaurants, pizzerias, and sushi establishments. There are also several pharmacies in close proximity for easy access to medication and healthcare supplies. In terms of healthcare services, there are multiple physician offices nearby as well as hospitals and urgent care centers for medical emergencies. For those looking to stay active or enjoy some leisure time outdoors, the area has parks such as Smucker Park and West Wetlands Park where seniors can relax and socialize. Additionally, cafes like Dutch Bros Coffee and Starbucks provide cozy spots for coffee enthusiasts to unwind. Overall, this part of Yuma offers a convenient and comfortable living environment for seniors with easy access to essential services and recreational opportunities.

Restaurants

• Burger King (0.2 miles)
• Round Table Pizza (0.3 miles)
• McDonald's (0.3 miles)
• Tomo Sushi (0.3 miles)
• Brewers Restaurant & Sports Bar (1.1 miles)
• Del Taco (1.3 miles)
• Taco Bell (1.3 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walmart Pharmacy (0.9 miles)
• Albertsons Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• Walgreens (1.2 miles)
• Grifols (1.4 miles)
• Sant United Drug (1.5 miles)

Physicians

• Northside Medical Clinic Walk-In (0.6 miles)
• Yuma Gastro (0.6 miles)
• Yuma Regional Medical Center Gastroenterology (0.6 miles)
• Advanced Medical Clinic (0.9 miles)
• Advanced Radiology Healthcare (1.1 miles)
• Yuma Urology Center (1.1 miles)
• Ear Nose and Throat of Yuma (1.1 miles)

Places of Worship

• Immaculate Conception Church (1.1 miles)

Hospitals

• Palm View (1.2 miles)
• Tower 2 (1.3 miles)
• Sunset Community Health Center (1.4 miles)
• Yuma Regional Medical Center Administration Building (1.5 miles)
• YRMC Women & Children's Services (1.5 miles)
• Prime Care Urgent Care (1.9 miles)

Cafes

• Dutch Bros Coffee (1.3 miles)
• Starbucks (1.3 miles)
• The Coffee Bean and Tea Leaf (1.8 miles)

Parks

• Smucker Park (2 miles)
• West Wetlands Park (2 miles)