NSI-Nursing Svc

Pros

• NSI is praised as a compassionate, professional home health care provider that genuinely cares for patients and their families.
• The staff, including the owner and supervisor, are described as great at their jobs and part of a welcoming, family-like atmosphere.
• Clients say NSI has been wonderful and cares deeply about both patients and employees (5 stars).
• Families feel NSI becomes a second family, with kind, supportive nurses and staff who go above and beyond.
• The coordination of care, communication, and stability NSI provides are highlighted as top-tier.
• Dawn is celebrated as the heart, soul, and backbone of the organization, with staff and clients grateful for her leadership.
• NSI is consistently described as family-oriented, with well-trained nurses who are knowledgeable and attentive.
• The staff's responsiveness and dedication ensure patients receive timely, compassionate care.
• Many reviewers praise NSI for treating families with empathy and for extending care beyond just the patient.

Cons

• One reviewer would give NSI a 0 rating.
• The reviewer claims that the majority of workers do not do what they are supposed to.
• The reviewer states that staff do not perform any of the listed duties.
• The reviewer asserts that staff sit around the loved one's house waiting to leave and are paid for doing nothing.
• The reviewer describes NSI as absolutely unprofessional and invasive during a family member's hospitalization, with staff being extremely rude.
• The reviewer notes multiple caregiver replacements over the years, and some have passed away.

Review

NSI Nursing Service Inc. appears in the voices of families and employees as a company with a long-standing, deeply personal approach to home health care. Across multiple years and different clients, the sentiment is a mix of heartfelt praise and occasional frustration, but the common thread is that many people feel NSI becomes more than just a service - it feels like a family that cares for both patients and their loved ones. Several families describe long relationships, with clients and their families relying on NSI for a decade or longer, sometimes spanning 10, 13, or even 20 years. The dedication they speak of isn't casual; it's described as a steady presence that helps families navigate complex needs, celebrate small victories, and weather difficult times.

A recurring theme in the positive notices is the sense of professionalism wrapped in a family-like atmosphere. Clients and their families consistently emphasize that the owner, supervisors, and staff are genuinely invested in doing more than the minimum: they strive to provide thorough care, coordinate services effectively, and ensure that patients receive what they need to reach their goals. The environment is described as one where staff feel supported and valued. People say the administrative side is responsive, the office atmosphere is amiable, and staff members appear happy and helpful when they visit the home. The impression given by many reviewers is that NSI prioritizes open communication, reliable scheduling, and a culture of care that extends to families, not just patients.

For those who work with NSI as caregivers or staff, the reflections are equally positive. A caregiver who has spent a decade with the agency notes warmth, respect, and gratitude that come with everyday service. They describe kindness and genuine appreciation from colleagues, bosses, and the broader team. The narrative is that NSI treats its employees with dignity and ensures they have support when life gets in the way - whether it's covering shifts if someone is sick or on vacation. Specific individuals - such as Dawn, Blanca, and Travis - are singled out for their leadership and for making the organization feel like a dependable, people-centered workplace. One past employee stresses that Dawn is the heart and backbone of the company, underscoring the sense that the organization's strongest asset is the people who run it and work within it.

Families of patients frequently highlight how NSI's care extends beyond the patient. Reviews repeatedly mention the care and involvement of the entire family, with nurses and staff taking the time to address the needs of those around the patient. Descriptions such as "coordination of care is top-tier" and "communication again, top-tier" emphasize that NSI aims for clarity and consistency in how care is delivered and how information is shared. The sentiment is that NSI's nurses and therapists do more than tend to medical needs: they build relationships, provide stability, and support families as a unit. In many cases, families speak of nurses who have remained with them for years, a factor that contributes to a sense of familiarity and trust during challenging times.

There are numerous testimonials from families whose children or loved ones have benefited from long-term NSI services. Parents describe their child's progress and well-being as being supported by a steady team of nurses who are trained for complex needs. The message is that NSI has been a reliable partner in helping patients achieve goals, maintain stability, and receive compassionate, capable care. The descriptions of practical benefits - timely visits, dependable coverage, and a network of staff who know families - underscore the tangible value of NSI in daily life. When things go well, these families emphasize the peace of mind that comes with knowing trusted professionals are in their home.

Not all feedback aligns with the overwhelmingly positive tone. A subset of reviewers presents a starkly different picture. One person describes a highly negative experience, asserting that a grandmother who has relied on NSI for years has faced replacements with staff who did not perform essential tasks and, in their view, did not show the care that had previously been expected. This account paints a picture of frustration with what they perceive as a misalignment between stated responsibilities and actual practice, including criticisms that staff would simply sit in the home and wait to leave, rather than delivering the intended care. It's a strong counterpoint to the broader chorus of praise and serves as a reminder that experiences can vary widely.

Another stark negative note comes from a grieving family member who describes NSI as unprofessional and invasive during a time of great distress. In this instance, the reviewer characterizes the interactions as rude and dismissive, with older staff members treated as if the family lacked knowledge about their daughter's condition. This perspective highlights that in high-emotion situations - such as serious illness or hospitalization - perceived attitudes and behaviors can significantly impact how families experience the service. Taken together with the more positive testimonials, these contrasting accounts illustrate that NSI's impact is uneven across scenarios and individuals, even as many clients and staff members speak to meaningful, positive relationships.

Overall, the collection of reviews portrays NSI as a company with a deeply rooted commitment to compassionate home health care and a strong emphasis on family-centered service. For many families, NSI provides more than care: it offers continuity, trust, and a sense of community that extends beyond the patient to the entire household. For employees, NSI is described as a supportive workplace where professionalism and empathy are valued, and where the administration and leadership contribute to a culture that people want to be part of. Yet, as with any organization, there are voices of discontent that remind readers that care delivery is complex and personal - what works brilliantly for one family may feel misaligned to another, especially under the stress of caregiving and loss.

In the end, the prevailing mood across the majority of testimonials is one of gratitude and confidence. Families repeatedly express that NSI has made a meaningful difference in the lives of their loved ones, that their nurses are reliable, caring, and highly capable, and that the overall coordination of care helps alleviate the burdens that come with managing complex home health needs. The stories also acknowledge that NSI is not perfect, but for many families and caregivers, the balance of care, communication, and compassion remains a compelling reason to trust NSI with the most intimate aspects of home health.

This part of Tucson, Arizona offers a variety of amenities and services that cater to the needs of seniors. There are several cafes within close proximity, providing convenient options for socializing and enjoying a cup of coffee. Nearby physicians and medical facilities ensure easy access to healthcare services. Restaurants offering diverse cuisine options are also available, making dining out a pleasurable experience. Pharmacies in the area provide convenience for medication needs, while hospitals are within a reasonable distance for emergency care. Places of worship offer spiritual fulfillment, and theaters provide entertainment options. Overall, this part of Tucson provides a well-rounded community with essential resources for senior living.

Cafes

• Starbucks (0.1 miles)
• LeBuzz Caffe (0.2 miles)
• Starbucks (0.2 miles)
• Dutch Bros Coffee (0.8 miles)
• Black Crown Coffee Co. (2 miles)
• Dutch Bros Coffee (2.2 miles)
• Coffee Times Drive-Thru (2.4 miles)

Physicians

• Daniel A Graybill (0.1 miles)
• Todd Carleton Case (0.4 miles)
• Pima Dermatology (0.8 miles)
• Dehnert Dental (0.9 miles)
• Adobe Gastroenterology (0.9 miles)
• Joel R Goode (1 miles)
• Crossroads OB/GYN (1.1 miles)

Restaurants

• Roadhouse Cinemas - Tu (0.8 miles)
• Tucson Hop Shop (1.2 miles)
• Taco Bell (1.7 miles)
• Kazoku (2 miles)
• Wendy's (2.1 miles)
• McDonald's (2.1 miles)
• Whataburger (2.1 miles)

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.4 miles)
• Green HealthMart Pharmacy (1.4 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.1 miles)
• Harvest Hoc (2.4 miles)

Hospitals

• Tmc Labor and Delivery (1.3 miles)
• Providence Service (2.5 miles)
• Danville Services (2.9 miles)

Places of Worship

• Desert Valley Adventist Church (1.8 miles)
• Grace To The Nations (2.4 miles)
• Benedictine Sanctuary (2.8 miles)
• Rincon Congregational Church (2.9 miles)

Theaters

• The Loft Cinema (2.5 miles)