6518 South Jentilly Lane, Tempe, AZ 85283
For more information about senior living options: (844) 490-3973
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SummaCare's customer service is consistently friendly and helpful. SummaCare works smoothly and provides all the services its members need. SummaCare's representatives are knowledgeable, polite, and take the time to help. SummaCare staff resolve issues quickly, often in a single phone call. SummaCare provides easy access to live representatives who communicate clearly. SummaCare's Medicare Advantage plans are praised for good coverage and strong support. SummaCare's billing and customer service teams are professional and responsive. Amber, a SummaCare representative, gave outstanding, caring assistance in getting MRI approval. SummaCare is considered the best Medicare Advantage provider by long-time members. Members report short wait times and quick, helpful answers from SummaCare reps. SummaCare is commended for being compassionate, caring, and patient-focused. Joining SummaCare is described as one of the best choices by members.
The reviewer describes SummaCare as the worst and crappiest insurance to exist. They report absolutely the worst billing service and customer service, with billing errors and credit impacts. They say customer service is poor, with promised callbacks that never occur and unresolved issues. They claim the plan does not cover essential medications or dental care as expected. They complain about benefit changes and price increases with no warning, making meds unaffordable. They note misleading or incorrect information in the member portal about in-network vs out-of-network benefits, leading to surprise charges. They state the OTC card cannot be used for groceries, contrary to what the site suggested. They criticize outsourcing of services and prefer local support, feeling external reps don't understand their needs.SummaCare Medicare Advantage experiences, based on recent member feedback, paint a picture of a program that can feel both reassuringly capable and frustratingly inconsistent. On the one hand, many reviewers highlight a consistently friendly, helpful, and responsive set of customer-service representatives. They describe live help, short wait times, and staff who seem genuinely willing to go the extra mile. Several accounts praise the ability to resolve issues with a single call, including getting complex approvals like MRI services handled smoothly and efficiently. In particular, multiple comments celebrate staff who take time to explain things clearly and who are described as patient, professional, and empathetic. A number of members also laud SummaCare for its local feel, noting that the representatives are easy to understand, non-offshored, and readily accessible when questions arise.
Yet alongside those strong service impressions, there is a steady undercurrent of frustration about coverage specifics, changes to benefits, and the way information is presented. A recurring theme is the sense that some benefits - especially dental coverage - are not as straightforward as expected. One reviewer summed up a common complaint by saying the plan doesn't cover dentist visits the way they thought, and that it's easy to misunderstand whether premium coverage or another plan type is required. The frustration is amplified by promises or assurances that aren't consistently followed through, leaving some members feeling they must chase answers and endure ongoing disputes or miscommunications about what is and isn't covered.
The issue of plan changes and cost is another frequent source of tension. A number of reviewers describe a dramatic shift around June 1 that altered medication access or affordability, with estimates of hundreds of dollars per month added to the budget for people already paying a monthly premium. For someone relying on heart or brain medications, these changes are especially alarming, and several members report weeks of disruption, including going without essential prescriptions. There is also mention of formulary lists that don't seem to align with what's actually available, with references to "tier 1" coverage or the lack thereof being unclear or inconsistent. For cancer patients and those in need of pain management, the tension between coverage lists and real-world access to medications is a prominent concern.
Billing and account-management experiences contribute a darker undertone to the overall picture. Several reviews describe billing as the weakest link, with experiences ranging from confusing statements and portal discrepancies to outright errors that impact credit or financial responsibility. Some members report repeated promises of callback or resolution that never materialize, while others complain about the difficulty of getting timely responses from billing or benefits staff. There are specific mentions of incorrect information displayed in the member portal, incorrect out-of-network charges, and ongoing attempts to correct errors that seem to reappear in subsequent bills. The net effect for these reviewers is a sense that even when the service team is courteous, the administrative side of the experience can feel brittle and unreliable.
Despite the uneven coverage and billing concerns, there are persistent echoes of loyalty and gratitude toward SummaCare's human side. A recurring sentiment is that, when progress is achieved, it often comes through a patient, knowledgeable representative who goes the extra mile. Several anecdotes highlight individuals who made a meaningful difference - names like Amber are singled out for securing approvals or navigating complex coding with care and expertise. The positive experiences emphasize a genuine preference for local, English-speaking support and a sense of being valued as a member. Some reviewers have remained with SummaCare for years, praising the plan for delivering strong, responsive support and for presenting information in a way that feels accessible and relevant to their lives.
There are also mixed signals about the broader brand experience and organizational changes. A few reviews express concern about external factors, such as the potential sale of SummaCare to another company, and what that might mean for service quality or local focus. There's a clear tension between appreciating the reliability and warmth of individual interactions and worrying about systemic shifts that could alter access, network coverage, or administrative processes. Against that backdrop, some members who previously left SummaCare for other plans say they miss it after encountering less satisfactory experiences elsewhere, especially around dental coverage or the way benefits are communicated, and these voices express a readiness to return when benefits align with their expectations.
In sum, the SummaCare experience described by members is a mosaic of dependable, personable service and stubborn, frustrating frictions. For many, the human touch - the ability to reach a real, knowledgeable person quickly and to have questions answered with care - remains a strong draw. For others, the realities of coverage limitations, abrupt benefit changes, and billing headaches dampen overall satisfaction and invite serious consideration of other options. The consistent threads are a call for clearer benefit explanations, more consistent formulary information, reliable billing practices, and continued emphasis on local, accessible customer support. As members navigate their enrollment choices, the takeaway is that SummaCare offers meaningful strengths in service and accessibility, but its value hinges on how well it aligns with individual needs for medications, dental coverage, and predictable administrative functioning.
10 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (7 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Summa Care Tempe in Tempe, AZ is a board and care home that offers a comfortable and supportive environment for seniors. The community provides assistance with activities of daily living, such as bathing, dressing, and transfers, to ensure the well-being of residents. Additionally, there is coordination with health care providers to ensure that all medical needs are met.
Summa Care Tempe also offers a range of amenities to enhance the quality of life for residents. The fully furnished rooms provide a cozy and welcoming atmosphere, while the dining room ensures that delicious and nutritious meals are served daily. Special dietary restrictions can be accommodated to cater to individual needs.
The community also boasts several outdoor spaces including a garden, where residents can enjoy fresh air and nature. Housekeeping services are provided to maintain a clean and tidy living environment. Wi-Fi/high-speed internet is available throughout the facility to keep residents connected.
Transportation arrangements are made for both medical appointments and general errands. Nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and theaters offer convenience and a variety of options for socializing or entertainment.
At Summa Care Tempe, residents can enjoy scheduled daily activities designed to promote engagement and socialization among peers. The dedicated staff provides personalized care services tailored to each resident's specific needs and preferences.
Overall, Summa Care Tempe strives to create a warm and nurturing environment where seniors can receive the care they need while maintaining their independence and enjoying an active lifestyle.
This part of Tempe, Arizona offers a variety of amenities and services that cater to individuals looking for a comfortable and convenient living environment. With multiple places of worship, pharmacies, restaurants, cafes, theaters, and medical facilities within a few miles radius, residents have easy access to essential resources. The presence of parks like Selleh Park, Desert Breeze Park, and Tempe Beach Park offer opportunities for outdoor recreation and relaxation. Additionally, the availability of public transportation at METRO University Dr/Rural provides seniors with convenient travel options. Overall, this area of Tempe provides a well-rounded community that can meet the needs and interests of those seeking a vibrant yet peaceful senior living experience.
Summa Care Tempe is located at 6518 South Jentilly Lane, Tempe, AZ 85283 in Maricopa County, Arizona
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The transition from assisted living to skilled nursing care is often prompted by complex medical needs that assisted living cannot meet, with key indicators including frequent health declines, increased falls, severe memory issues, and caregiver burnout. Families should recognize these signs early to discuss options with healthcare providers and prepare for the emotional and logistical aspects of moving to a facility that offers comprehensive medical support.
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