Where There Is Home, There Is Us Senior Care, LLC

Pros

• The home is clean, well-maintained, and has a warm, home-like atmosphere.
• Residents feel comfortable and well cared for as if in a family setting.
• Lilly is celebrated as an exceptional caregiver who is also caring and communicative.
• Chip, the owner, is informative, responsive, and facilitates smooth transitions.
• The staff provide individualized care tailored to each resident's physical, mental, and medical needs.
• Lilly provides regular updates with photos and videos to families.
• The meals are consistently excellent.
• Residents are treated with love, dignity, and respect.
• The home maintains rigorous safety protocols and visitor monitoring to protect residents.
• Families experience peace of mind knowing their loved ones are in good hands.
• Caregivers are described as angels and wonderful people.
• Many families feel they hit the jackpot finding All Care Assisted Living.

Cons

Review

All Care Assisted Living in Surprise, Arizona is repeatedly described by families as more than just a place for daily care - it feels like a welcoming, home-like environment where residents are treated with genuine warmth and respect. Several reviewers emphasize that the home is clean, well-maintained, and comfortable, with private rooms that feel like personal spaces. The atmosphere is consistently portrayed as friendly and lively, yet calm and safe, making it easy for family members to feel at ease about leaving their loved ones in the staff's care. The overarching sense from these accounts is that All Care provides a true home-away-from-home experience that goes beyond basic supervision to foster a sense of belonging for both residents and their families.

A core strength highlighted across reviews is the people who run and care for residents there. Chip, the owner, comes through as a steady, informative, and responsive presence who makes transitions easy and straightforward for families navigating the often complex path of elder care. Lilly, the main caregiver, is repeatedly praised as compassionate, attentive, and exceptionally capable, with many calls and notes about how she goes above and beyond to meet each resident's individual needs. Cookie and Tomas are also singled out as remarkable caregivers who treat residents "like family," delivering personalized care that considers physical, mental, and medical requirements. The staff's dedication is frequently described as "angelic" and "incredible," underscoring the deep trust families place in their hands.

Families repeatedly acknowledge the considerate and proactive communication they receive from All Care. Lilly, in particular, is noted for providing regular updates, photos, and even videos of residents, helping families stay connected even when they are geographically distant. The ability to facilitate FaceTime calls and maintain consistent contact is repeatedly cited as a lifeline for families in different time zones, especially when a loved one is facing serious health challenges. In many accounts, Chip's guidance during transitions - whether moving from home to a group setting or navigating hospice and end-of-life care - helps families feel informed and empowered, reducing the stress that typically accompanies such changes.

The care experiences described cover a broad spectrum of situations, from late-stage hospice transitions to memory care for loved ones with dementia or Alzheimer's disease. One account speaks to a wife's mother entering hospice, where the team's nuanced understanding of the industry's requirements and financial aid needs became a meaningful support system during a daunting period. Another reviewer describes a 90-year-old mother who spent about four and a half months in the home before passing away; she is depicted as thriving in a space that felt secure, with Lilly and Cookie delivering attentive, loving care that allowed the family to feel confident they had made the right choice. Across the board, reviewers emphasize that the residents' comfort, dignity, and happiness are central to All Care's mission.

The daily living environment receives high praise as well. Reviews note well-appointed rooms with private bathrooms, an inviting home-like layout, and meals that are consistently excellent. The organization's approach to health and safety is also highlighted: visitors are monitored, and COVID-19 protocols are actively enforced to protect residents. The combination of a clean, well-run facility and vigilant safety practices contributes to a sense of security for families during difficult times. The presence of visiting nurses and occasional doctor visits further reassures relatives that medical needs are being addressed with professional care.

Throughout these testimonials, the sense of community and family is a recurring theme. Families describe not only the residents' well-being but also the supportive, collaborative relationship they share with the staff. The caregivers' empathy is evident in the way they listen to families, answer questions, and provide reassurance during emotionally challenging moments. Several reviewers speak to the transformative impact All Care has had on their ability to manage complex care needs without relinquishing the dignity and comfort their loved ones deserve. This combination of attentiveness, expertise, and heartfelt care creates a perception of the home as a trusted partner in family caregiving.

Ultimately, the sentiments converge on a strong, unequivocal endorsement: All Care Assisted Living is a place where residents are cared for with kindness, where families feel heard and supported, and where the environment - staff, safety measures, cleanliness, and daily life - comes together to create a sense of peace and well-being. Phrases like "home-like," "clean and well-run," and "incredible caregivers" recur in the stories of many families who say they would highly recommend All Care Assisted Living in Surprise, AZ to others seeking compassionate, dependable care for their loved ones. The recurring message is clear: this is a community where care feels personal, professional, and genuinely humane.

This part of Surprise, Arizona offers a variety of amenities and services that cater to seniors looking for a convenient and vibrant community. With popular restaurants like Chick-Fil-A, Carrabba's Italian Grill, and Lou's Tivoli Gardens nearby, residents can enjoy delicious dining options within a short distance. There are also several pharmacies including CVS Pharmacy and Walgreens in the vicinity, making it easy to access necessary medications and healthcare supplies. For medical needs, there are reputable physicians such as Banner Health Center and Affiliated Dermatology close by. Additionally, the area features parks like Surprise Community Park and Veramonte Park for outdoor recreation opportunities. Cafes like Starbucks provide a cozy setting for socializing with friends or enjoying a cup of coffee. The AMC Surprise Pointe 14 theater offers entertainment options, while Apricus Medical Group is available for any healthcare emergencies. Lastly, St Clare of Assisi Catholic Church is within a reasonable distance for spiritual fulfillment. Overall, this part of Surprise provides a well-rounded environment suitable for senior living with its range of amenities and services in close proximity.

Restaurants

• Chick-Fil-A (0.6 miles)
• Carrabba's Italian Grill (0.9 miles)
• Lou's Tivoli Gardens (1.2 miles)
• Crumbl Cookies (1.6 miles)
• Fuzzy's Southwest Sports Grill (2.2 miles)
• The Brookside II Sports Bar (2.2 miles)
• Crooked Putter (2.3 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Fry's Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• Walgreens (2 miles)
• Walmart Pharmacy (2.5 miles)
• Sunrise Valley Pharmacy (2.5 miles)
• CVS Pharmacy (2.5 miles)

Physicians

• Banner Health Center (0.6 miles)
• Affiliated Dermatology (0.6 miles)
• Westside Internal Medicine (1.4 miles)
• Antonio Yu Jr (1.4 miles)
• Bestcare Internal Medicine (1.4 miles)
• Yu, Antonio Yu Antonio V Jr MD PC (1.4 miles)
• Allergy Asthma Clinic (1.5 miles)

Parks

• Indoor Playgrounds International (1 miles)
• Surprise Community Park (1.5 miles)
• Kingswood Parke HOA Park (2.1 miles)
• Veramonte Park (2.3 miles)
• Pet Park Sun City Grand (3.8 miles)

Cafes

• Starbucks (1.4 miles)
• Starbucks (2.3 miles)
• Starbucks (2.4 miles)
• Starbucks (2.8 miles)
• Sumo Snow (3.7 miles)
• The Grand Cafe (3.7 miles)
• Starbucks (3.9 miles)

Theaters

• AMC Surprise Pointe 14 (1.6 miles)

Hospitals

• Apricus Medical Group (2.6 miles)

Places of Worship

• St Clare of Assisi Catholic Church (4.6 miles)