Golden Times
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13387 West Fargo Drive, Surprise, AZ 85374
For more information about senior living options: (844) 490-3973
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Golden Times is described as a wonderful facility with a compassionate and caring team. The care at Golden Times is top-notch, with caregivers who are nice, friendly, and do a great job with everyone. Joy runs a tight ship and is trusted with residents' care. The facility is family-run and treats residents like family, not numbers. The owners visit almost every day, the home is clean, and the meals are delicious.
The facility needs to be inspected and investigated as the level of care is not adequate for its residents. The placement company and the patient coordinator falsely advertised Golden Times as capable of accepting patients with feeding tubes and tracheostomies; this was not the case. The certified nurse who was to oversee operations was not present. Equipment and supplies were not properly verified by shipping orders, and the staff had to be taught how to do it. Procedures were not appropriate, and equipment frequently failed or malfunctioned. The patient endured 12 days with missing equipment and repeated assurances that a technician or trained nurse would arrive the next day. The experience was described as the worst ever, with neglect during a 12-day stay.Golden Times Care Home is described in two very different lights by people who have experienced it as residents or visitors. On one hand, there are glowing testimonials about a warm, compassionate, family-run atmosphere where a tight-knit team truly looks out for residents. On the other hand, there are harsh accounts detailing serious concerns about care quality, misrepresentation of capabilities, equipment and staffing failures, and frustrations over unresolved problems. Taken together, the collection of reviews paints a complex and sometimes contradictory picture of the facility.
In the positive account, a family member speaks with evident relief and appreciation for the way Golden Times operates. They describe the home as wonderful and well-kept, with a compassionate and caring team. The reviewer emphasizes a family-run feel, noting that Joy "runs a tight ship" and that she is trusted with the care of their mother. They highlight that residents are treated like family rather than numbers, and they praise the presence and involvement of the owners, who reportedly visit almost every day. The atmosphere is portrayed as supportive and attentive, with other patients observed receiving top-notch care during visits. The care team is described as friendly and helpful, and the facility is commended for cleanliness and good meals prepared by a dedicated cook. The reviewer even mentions hospice involvement as needed, suggesting a responsive approach to changing medical needs.
Another portion of the same positive voice focuses on personal health experiences within Golden Times. The reviewer describes themselves as a long-term resident (over a year) with COPD and congestive heart failure, who is bed-bound but says the caregivers do a great job for everyone there. They report feeling supported when health problems arise, noting that the staff respond promptly by contacting hospice when appropriate. The overall tone is one of satisfaction with the level of care, the kindness of the staff, and the reassurance that the home is clean and well-maintained. For this reviewer, the reliability of the cooking, the friendliness of the team, and the attentiveness to daily needs contribute to a sense of dependable, family-oriented care.
In sharp contrast, another perspective presents Golden Times as a facility in need of inspection and serious reform. This review asserts that the level of care is not adequate for residents and accuses the place of misrepresentation regarding its capabilities. The reviewer claims that a placement company and patient coordinator falsely advertised Golden Times as able to accept patients with feeding tubes and tracheostomies, which allegedly proved untrue. They report that the certified nurse who was supposed to oversee operations did not actually be present as promised. The reviewer also describes systemic problems with equipment and supplies, including partial orders that were not verified properly and a pattern of daily equipment failures or malfunctions.
A key thread in this account is the sense of ongoing instability and unmet promises. The reviewer states that over a 12-day period, residents reportedly faced missing equipment and repeated assurances that a technician or trained nurse would arrive "tomorrow" but did not. The sense conveyed is that families and patients are left to manage the uncertainty and the misalignment between advertised capabilities and actual on-site resources. The reviewer urges readers to be cautious about misrepresentation by senior-care facilities and the agencies that promote them, emphasizing that the responsibility to verify must fall on the families.
The most troubling details come from a separate and particularly grave account involving a sister-in-law who stayed at Golden Times for 12 days with a feeding tube and a ventilation setup. This reviewer describes a sequence of alarming events: a malfunctioning feeding tube, a ventilator situation managed by two staff members, and a day when one staff member reportedly walked out. They describe a single shower during the stay, improper installation of equipment that leaked and caused the patient to become cold and distressed, and teeth chattering with visible distress. They allege that the nurse was seen only once and question whether she ever entered the patient's room. The financial aspect is starkly summarized: $5,000 paid for 12 days of care, with the expectation that a nurse would be present every morning and the owner would be available in the afternoon, expectations they feel were not met.
This second, more troubling account also raises issues about accountability and redress. The reviewer says they are seeking a prorated refund and threatens further action if their money is not returned. The overall message is one of disappointment and concern, urging potential families to scrutinize the representations of care facilities and the agencies that promote them. The tone conveys a sense of urgency about ensuring adequate supervision, appropriate equipment, and consistent nursing oversight for vulnerable residents.
Together, these reviews illustrate a facility that some people experience as deeply reassuring and family-centered, with attentive staff, clean surroundings, good meals, and engaged ownership. At the same time, other voices warn of serious deficiencies: misrepresented capabilities, insufficient daily oversight, recurring equipment problems, and troubling incidents that leave families feeling that their loved ones' safety and comfort were compromised. The disparity underscores the importance of direct, on-site verification, careful conversations with current residents and staff, and clear, upfront discussions about what a facility can realistically provide - especially for residents with complex medical needs such as feeding tubes, tracheostomies, and ventilators. For families considering Golden Times, the prevailing takeaway is to weigh both the expressed warmth and the troubling reports, while insisting on concrete assurances, demonstration of capabilities, and transparent access to nursing and equipment when needed.
10 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (24 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Golden Times assisted living community in Surprise, AZ offers a warm and inviting environment for seniors in need of board and care home or respite care services. Our fully furnished facility provides all the comforts of home, including cable or satellite TV and Wi-Fi/high-speed internet for entertainment and connectivity.
With our focus on providing exceptional care, we offer a range of amenities to ensure the well-being of our residents. Devotional services off-site cater to their spiritual needs, while our dining room serves delicious meals with special dietary restrictions in mind. Housekeeping services are provided to maintain a clean and comfortable living space, while indoor common areas offer opportunities for socialization.
In addition to the indoor facilities, our outdoor spaces provide a tranquil garden where residents can relax and enjoy nature. Move-in coordination services are available to make the transition as smooth as possible, while transportation arrangements help residents reach medical appointments.
Our dedicated staff is trained to provide assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure that each resident's individual needs are met. For those with diabetes, we offer specialized care including diabetes diets and medication management.
To keep our residents engaged and active, we organize community-sponsored activities and scheduled daily activities. Residents can also participate in devotional activities off-site if they wish.
Located conveniently in Surprise, Golden Times has a wide array of nearby amenities for residents' convenience. With 8 cafes, 5 parks, 17 pharmacies, 32 physicians, 30 restaurants, 1 place of worship nearby, 1 theater nearby, and 1 hospital nearby; our community ensures that residents have easy access to essentials and entertainment options.
At Golden Times in Surprise, AZ you will find compassionate care combined with a welcoming environment for your loved ones.
This area of Surprise, Arizona offers a convenient and vibrant community with easy access to various amenities. The proximity of multiple pharmacies such as CVS, Walgreens, and Walmart Pharmacy ensures that pharmaceutical needs are easily met. There is also a range of dining options including Chick-Fil-A, Carrabba's Italian Grill, and Lou's Tivoli Gardens for delicious meals. Residents can enjoy recreational activities at parks like Surprise Community Park and Kingswood Parke HOA Park or catch a movie at AMC Surprise Pointe 14. For medical care, there are several physician offices nearby such as Banner Health Center and Westside Internal Medicine. Furthermore, there are cafes like Starbucks and Sumo Snow for socializing and enjoying a cup of coffee. With various amenities within close proximity, this area of Surprise could be an excellent choice for senior living.
Golden Times is located at 13387 West Fargo Drive, Surprise, AZ 85374 in Maricopa County, Arizona
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