HomeWell Care Services Surprise AZ

Pros

• The reviewers describe the caregivers as the best and very caring.
• The owners and caregivers are described as exceptional and genuinely caring for their clients.
• Sharon visits clients regularly.
• The reviewer made the right decision in choosing HomeWell Care Services.
• The reviewer was generally satisfied with the services provided by the team.

Cons

• Sharon is deceptive.
• She billed for non-services.
• She referred them to a collection attorney after they disputed charges.
• She would not release her father's timesheets needed for a sleep study.
• She claimed they stole from her.
• She is accused of elder abuse and conning other clients.
• Aides were frequently late, and Sharon was dismissive about billing adjustments.
• She had to show up in person because the Aides were not on time, signaling dishonesty about start times.
• Her husband was belligerent when timesheets were requested.
• The billing was inconsistent, with hours billed not matching actual hours.
• The company refused to receive telephone calls.
• The company refused delivery of the summons to appear.
• The Surprise branch is recommended to be stayed away from.

Review

The collection of experiences with HomeWell Care Services, particularly at the Surprise branch, paints a picture of a company whose reputation is deeply divided among its clients. On one hand, there are strong accusations of deception, elder abuse, and aggressive collection actions; on the other, there are pockets of praise about the owners and caregivers who reportedly genuinely care for their clients. The central figure in many of the most troubling accounts is the owner, Sharon, whose conduct is described in harsh terms by several reviewers and whose interactions are repeatedly cited as the source of ongoing disputes and mistrust.

One of the most damaging threads runs through multiple statements: alleged deception and billing for non-services. A reviewer describes Sharon as having "billed for non-services," and then escalating the dispute by referring the client to a collection attorney after the client refused to pay what they believed was not owed. The same account claims Sharon would not release crucial timesheets needed for a sleep study, a document the client asserts was essential for medical review. The grievances escalate into an accusation of elder abuse, with the reviewer asserting that Sharon and the company suffered no penalty in their view for the alleged wrongdoing. The account also includes a clear pattern of concerns about honesty, noting that the reviewer had documented aide arrival times at home and found two aides consistently late.

The narrative goes further to describe tense personal confrontations with Sharon when issues were raised. The reviewer recounts that Sharon was dismissive when asked for an adjustment to a billing statement. In a striking detail, the reviewer says Sharon herself had to show up at the home more than once because the aides were late, underscoring a discrepancy between the companies' assurances and the on-the-ground experience. Time-of-service disputes were a persistent theme: the reviewer insists that services began the moment aides walked through the front door, a point that was ignored or dismissed in conversations about billing and scheduling. The tension was compounded when the reviewer and their mother visited the office to request timesheets, an encounter they describe as involving Sharon's husband in a "belligerent" manner, and the summons of a legal process that ultimately seemed to stall the case.

Billing issues form a second major pillar of the complaints. One reviewer describes being in a rehab facility and only receiving a bill after being discharged, a timing that added to the frustration. The hourly rate is another flashpoint: a quoted price of $32 per hour reportedly rose to $34 per hour once the reviewer started looking at the bill. The reviewer claims that the bill reflected actual times only to a limited extent, with the hours appearing to differ from the caregivers' workbook left at the home. Even after acknowledging that there was a billing problem, the company allegedly offered no concrete plan to reconcile the discrepancies or make restitution. The reviewer also claims that HomeWell refused to take calls, pushing the matter toward small-claims court, with the additional sting of the summons being refused delivery. The Surprise branch is singled out in these criticisms as a place to be wary of.

Against these strongly negative accounts sits a contrasting voice that offers a very different experience. In this account, the owners and caregivers are described as exceptional and genuinely caring, with the owner Sharon even visiting regularly. The reviewer claims to have made the right decision in choosing HomeWell Care Services, presenting a portrait of a company that can deliver compassionate, attentive care when experiences align with expectations. This positive thread emphasizes trust and personal engagement, suggesting that there are clients who feel valued and well-supported by the local team.

Taken together, these accounts illustrate a stark disparity in experiences with HomeWell Care Services. The negative narratives center on deception allegations, confrontations over billing, and difficulties obtaining necessary documentation, all reinforced by reports of late aides and disputes that culminate in legal action or the threat thereof. The billing inconsistencies, the insistence that services began at a specific doorstep moment rather than the recorded times, and the difficulties in communicating with the company collectively erode trust and raise questions about accountability and transparency. The positive experiences, while less numerous in the set, remind readers that some clients feel well cared for, with hands-on involvement from the owner and a strong sense of compassion from the caregivers. This combination of highly polarized experiences suggests that potential clients should proceed with caution, meticulously verify billing practices, request clear documentation, and maintain careful records of service times and interactions with the office, particularly if considering the Surprise branch.

Restaurants

• Chick-Fil-A (0.6 miles)
• Carrabba's Italian Grill (0.9 miles)
• Lou's Tivoli Gardens (1.2 miles)
• Crumbl Cookies (1.6 miles)
• Fuzzy's Southwest Sports Grill (2.2 miles)
• The Brookside II Sports Bar (2.2 miles)
• Crooked Putter (2.3 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Fry's Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• Walgreens (2 miles)
• Walmart Pharmacy (2.5 miles)
• Sunrise Valley Pharmacy (2.5 miles)
• CVS Pharmacy (2.5 miles)

Physicians

• Banner Health Center (0.6 miles)
• Affiliated Dermatology (0.6 miles)
• Westside Internal Medicine (1.4 miles)
• Antonio Yu Jr (1.4 miles)
• Bestcare Internal Medicine (1.4 miles)
• Yu, Antonio Yu Antonio V Jr MD PC (1.4 miles)
• Allergy Asthma Clinic (1.5 miles)

Parks

• Indoor Playgrounds International (1 miles)
• Surprise Community Park (1.5 miles)
• Kingswood Parke HOA Park (2.1 miles)
• Veramonte Park (2.3 miles)
• Pet Park Sun City Grand (3.8 miles)

Cafes

• Starbucks (1.4 miles)
• Starbucks (2.3 miles)
• Starbucks (2.4 miles)
• Starbucks (2.8 miles)
• Sumo Snow (3.7 miles)
• The Grand Cafe (3.7 miles)
• Starbucks (3.9 miles)

Theaters

• AMC Surprise Pointe 14 (1.6 miles)

Hospitals

• Apricus Medical Group (2.6 miles)

Places of Worship

• St Clare of Assisi Catholic Church (4.6 miles)