Surprise Memory Care

Pros

• The staff at Avenir Memory Care of Surprise is consistently described as caring, attentive, and professional.
• Residents benefit from a variety of engaging activities that enhance their well-being and enjoyment.
• The facility is noted for its cleanliness and well-maintained environment.
• Many reviewers commend the quality and appeal of the food offered to residents, highlighting fresh fruits and vegetables.
• Family members appreciate the constant care provided to their loved ones, ensuring their comfort and engagement throughout the day.
• Several reviewers express satisfaction with the medical team's responsiveness to residents' needs.
• The overall atmosphere of the community is characterized as happy and peaceful, making it a welcoming place for residents.

Cons

• The facility reportedly stinks like urine and lacks adequate care for residents.
• There is a consistent absence of medical staff, leading to insufficient healthcare for residents.
• Complaints were made about caregivers being frequently absent or changing too often, resulting in poor continuity of care.
• Residents have experienced delays in receiving medical attention and medications, with no doctors available on-site.
• A reviewer described their loved one as being neglected, losing weight rapidly, and having poor personal hygiene during their stay.
• Although the facility appeared clean and well-maintained, several reviewers indicated that it wasn't reflective of the actual care received by residents.
• Respite care was found to be subpar compared to other facilities, with no physical therapy provided despite claims otherwise.
• Communication from administration was criticized as defensive and unresponsive to concerns raised by families.
• Missing personal belongings and disorganized living conditions were pointed out as significant issues during a resident's stay.

Review

Surprise Memory Care of Surprise has elicited a range of responses from families navigating the complex and emotional journey of caring for loved ones with dementia and other memory disorders. The facility, which specializes in providing care for individuals with Alzheimer’s disease and dementia, has received high praise from some families for its attentive staff, engaging activities, and overall quality of care. Several reviewers have shared heartfelt accounts detailing their positive experiences, emphasizing the professionalism of the staff during initial tours and throughout their loved ones' residency.

Many families report being impressed by the environment and structure designed specifically for residents dealing with memory issues. One reviewer noted that their spouse receives exceptional attention due to concurrent mental health challenges. They highlighted the quality of caregivers as "of the highest level," praising how they continually engage residents with meaningful activities and provide personalized care that meets each individual’s needs. An added bonus is the communication from staff members, who send pictures after events to provide families with updates on their loved ones’ well-being. Additionally, aspects like fresh meals featuring fruits and vegetables help create a pleasurable dining experience within a clean and well-maintained setting.

However, not all reviews reflect such positivity. A number of families expressed dissatisfaction with the conditions at Surprise Memory Care. Reviews pointed out startling discrepancies involving cleanliness, care quality, staffing levels, and overall medication management. Some families described distressing experiences where they found their loved ones receiving inadequate medical attention or being neglected during crucial moments of need. One reviewer mentioned that despite promises made about onsite doctors being available, it quickly became clear that there were none present when necessary medical intervention was required.

The accounts also mention concerning sanitation issues which negatively impacted the atmosphere within the facility; multiple reviewers referenced a persistent odor that detracted from their overall impression of Surprise Memory Care. Other complaints revolved around high turnover rates among caregivers leading to inconsistency in care—a critical concern when dealing with vulnerable populations requiring reliable support systems. Such experiences led some families to relocate their loved ones elsewhere in search of more suitable care options.

On another note, while there are glowing testimonials praising specific staff members—who provided love and compassion in difficult times—there were also mentions of administrative defensiveness when concerns were raised about residents’ welfare or facility practices during stays for respite or longer-term arrangements. This inconsistency raises questions about leadership within Surprise Memory Care and suggests an area in need of improvement regarding communication channels between administration and family members seeking assurance about their loved one's treatment.

In summary, while reviews portray Avenir Memory Care as a beautifully maintained facility with dedicated personnel providing enriching activities catered towards dementia patients, strikingly contrasting narratives exist regarding care deficiencies that some families experienced firsthand. Visitors expecting thorough medical oversight alongside compassionate daily living arrangements may find themselves disappointed if reliant solely upon initial impressions or surface-level interactions without deeper exploration into operational effectiveness post-admission. Those navigating decisions surrounding memory care should weigh both sides thoughtfully based on these varied accounts before making commitments—an essential process ensuring only optimal environments for loved ones affected by debilitating cognitive disorders are chosen moving forward.

This area of Surprise, Arizona offers a variety of amenities that may be appealing for senior living. With several physicians' offices nearby, including specialized care such as ear, nose, and throat treatment and digestive disease management, residents have convenient access to healthcare services. The proximity of parks like Surprise Community Park and Kingswood Parke HOA Park provides opportunities for outdoor recreation and relaxation. A selection of restaurants offering different cuisines cater to diverse tastes, while cafes such as Starbucks offer enjoyable spots for socializing or unwinding with a cup of coffee. Pharmacies like Walgreens and CVS provide easy access to medications and essentials. In case of emergencies, Apricus Medical Group is a hospital nearby. Additionally, the availability of entertainment options like AMC Surprise Pointe 14 theater ensures there are activities for leisure. St Clare of Assisi Catholic Church is also situated within the vicinity for those seeking spiritual fulfillment. Overall, this part of Surprise offers a blend of healthcare services, recreational facilities, dining options, and community resources that can contribute to a comfortable and fulfilling retirement lifestyle.

Physicians

• Oasis Ear, Nose, and Throat (0.2 miles)
• Clinic For Digestive Diseases (0.3 miles)
• Jalal Abbas, MD (0.3 miles)
• Arizona Maternity (0.3 miles)
• Desert Valley Pediatrics (0.6 miles)
• Arizona Vein & Laser Institute - Surprise (0.6 miles)
• Young Arizona Pediatrics (0.9 miles)

Parks

• Surprise Community Park (0.4 miles)
• Kingswood Parke HOA Park (0.6 miles)
• Indoor Playgrounds International (2.2 miles)
• Pet Park Sun City Grand (2.3 miles)
• Veramonte Park (2.7 miles)
• Asante Park (4.8 miles)

Restaurants

• The Brookside II Sports Bar (0.5 miles)
• Bonfire Craft Kitchen & Tap House (0.7 miles)
• Sonic Drive-In (0.8 miles)
• Tailgaters Sports Bar & Il Primo Pizza And Wings (0.8 miles)
• Booty's (0.9 miles)
• Rito's Mexican Food- Surprise (0.9 miles)
• Yogurtini (0.9 miles)

Cafes

• Starbucks (0.7 miles)
• Starbucks (1.6 miles)
• Starbucks (1.9 miles)
• Sumo Snow (1.9 miles)
• Starbucks (2.1 miles)
• The Grand Cafe (2.3 miles)
• Starbucks (2.5 miles)

Pharmacies

• Walgreens (0.8 miles)
• Walmart Pharmacy (1 miles)
• Fry's Pharmacy (1 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.5 miles)
• Sunrise Valley Pharmacy (1.5 miles)

Hospitals

• Apricus Medical Group (2 miles)

Theaters

• AMC Surprise Pointe 14 (2.3 miles)

Places of Worship

• St Clare of Assisi Catholic Church (2.8 miles)