15086 West Young Street Bldg (A), Surprise, AZ 85374
For more information about senior living options: (844) 490-3973
At Orchard Pointe Assisted Living & Memory Support, the monthly cost for a private room is set at $4,800. This figure reflects a premium compared to the average costs in both Maricopa County and the broader state of Arizona, which are approximately $3,318 and $3,345 respectively. While Orchard Pointe's pricing may be higher than regional averages, it often correlates with enhanced amenities, personalized care options, and a supportive environment tailored to the needs of residents. Families considering options for assisted living will want to weigh these factors alongside pricing to determine the best fit for their loved ones.
| Floor plans | Orchard Pointe Assisted Living & Memory Support | Maricopa County | Arizona |
|---|---|---|---|
| Private | $4,800 | $3,318 | $3,345 |
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The staff were caring and kind in the memory care unit at Orchard Pointe Surprise. The staff were friendly, professional, and welcoming to residents and visitors. Residents and families are embraced with warmth, kindness, and knowledge. The memory support staff exhibited compassion and formed meaningful connections with residents. The team goes above and beyond to make residents feel at home. The community is clean, inviting, and well-maintained, with plenty of activities. Communication with families is excellent, keeping them informed and involved. The leadership and staff care deeply about residents and provide personal support. Orchard Pointe Surprise is a true blessing and a wonderful community for families.
There was a big turnover of memory care staff, with unhappy staff and a 100 percent turnover. The food was hit or miss, and the residents lost weight while most of the time were left in their rooms. The director would tell families what they want to hear to appease concerns, not truly addressing care needs. There were too many issues for the care to be acceptable, prompting the move. The second move felt like moving them the first time, indicating ongoing disruption. Rehab would not clip the toenails, causing painful PT and hindering progress. There is a belief that care homes operate like selling real estate, prioritizing payment over residents' well-being.Orchard Pointe-Surprise has touched families in a wide range of ways, leaving a tapestry of experiences that reflect both warmth and concern. For some, the community has felt like a true home for their loved ones, a place where staff, leadership, and neighbors create an environment that feels safe, respectful, and connected. For others, especially after a period of staffing changes, the reality has included worry about care quality, communication, and the consistency of the daily routine. Taken together, the stories paint a nuanced portrait of a facility that can be deeply meaningful to families while also presenting hard questions to consider when choosing a memory support or assisted living option.
Several families recall a strong, positive impression when Orchard Pointe Surprise first opened its memory care unit. Early on, caregivers were described as caring, kind, and attentive, and the atmosphere felt welcoming not only to residents but also to visiting family members. In those initial years, the staff's approach left a lasting impression: compassionate care, personalized attention, and a sense that the team cared about each resident as an individual. The kindness and professionalism of the team were repeatedly cited as a key reason families felt comfortable entrusting their loved ones to the facility.
However, a turning point is described by many as occurring after roughly a year, when there was a noticeable shift in staffing. One review mentions a complete 100 percent turnover in the memory care unit, accompanied by frustration and concerns about morale. In these accounts, caregivers who remained appeared to be unhappy or overextended, and some families observed their loved ones experiencing less engagement, weight loss, and more time spent in their rooms. The concern extended to leadership communication, with some families feeling that what they heard from administrators did not always align with the care their relatives were receiving. These experiences prompted some families to move their loved ones to other facilities, even though the same person later notes that moving was extremely difficult and emotionally taxing.
Amidst these more challenging chapters, other perspectives highlight enduring positives that persisted despite the upheaval. One particularly heartfelt account describes a period when Orchard Pointe Surprise provided excellent care for a mother who had a professional background as a nurse. Her family member observed that the care was "excellent" and many other caretaking gestures - from welcoming reception to professional caregivers - contributed to a sense of trust and respect. This same family later celebrated how the team responded quickly when a crisis arose with a mother-in-law, moving her in from rehab after a brief but challenging notice period and making sure she was cared for, loved, and treated with dignity in the final days. The sentiment that "no place is perfect, but Orchard Pointe Surprise was perfect for my family" captures the high praise and deep gratitude some families retain, even after periods of hardship.
Leadership and staff relationships emerge as central threads in the more glowing testimonials. Several reviews emphasize a culture shaped by dedicated leaders who foster a warm, collaborative environment. A Sales Director, Zaira Canaan, is repeatedly highlighted for her informative, pressure-free approach and for building trust with families seeking the right fit for their loved ones. Families describe her as professional and responsive, and they appreciate the executive leadership team - particularly the Executive Director who introduces herself personally to families and residents when they tour. The sense that staff view their roles as a calling rather than just a job comes through strongly in these accounts, underscoring how the tone from the top cascades through the entire campus.
The social fabric of Orchard Pointe Surprise also receives frequent praise. Families recount engaging activities, thoughtful programming, and a calendar that balances stimulation with social connection. Even during the pandemic, staff were described as diligent about health and safety while maintaining opportunities for engagement and meaningful interaction. Friday happy hours, resident performances, and communities that feel "like home" contribute to a sense of continuity and belonging. In several stories, the staff's ability to connect with residents - through conversations, companionship, and shared moments - appears to be a defining strength of the community.
Another common thread centers on the overall environment and the way families experience communication and daily operations. The community is described as clean, beautiful, and well-maintained, with amenities and services that invite participation and celebration. Families frequently highlight how administrative staff, front desk personnel, nurses, dining teams, drivers, and volunteers work together to provide a cohesive experience. When concerns arise, responsive communication and timely follow-through are repeatedly cited as a mark of a well-managed facility, even if some residents require more hands-on care in memory support.
In the end, these reviews present Orchard Pointe Surprise as a place that can be deeply meaningful for families who connect with its culture, leadership, and programming. The stories reflect gratitude for the care received, especially during difficult transitions or end-of-life moments, and appreciation for the way staff and administrators can turn a challenging day into a moment of comfort and respect. Yet they also acknowledge that staffing changes and the realities of aging can complicate the experience, underscoring the importance of asking detailed questions about turnover, care plans, and the specific needs of a resident - especially when making a move in or out of memory care.
If you are weighing Orchard Pointe Surprise as a potential home for a loved one, the combined narratives suggest a thoughtful approach: visit multiple times, speak directly with current residents and family members, ask about turnover rates and staff ratios, and request a clear view of how memory care is staffed and integrated with overall campus operations. The pages of these experiences show that Orchard Pointe can be a sanctuary and a source of profound relief for families and residents, but they also remind us that the quality and consistency of care depend on enduring leadership, committed staff, and ongoing, transparent communication.
130 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Orchard Pointe Assisted Living & Memory Support in Surprise, AZ, is a welcoming and comfortable community that provides comprehensive care services for seniors in need of assistance with daily living activities. With a range of amenities and personalized care options, residents can enjoy a fulfilling and worry-free lifestyle.
The community offers various types of care, including respite care, to cater to the unique needs of each individual. Residents have access to a variety of amenities that enhance their well-being and enjoyment. These amenities include a beauty salon for personal grooming needs, cable or satellite TV for entertainment, a computer center for staying connected online, and a fully furnished dining room where delicious meals are served restaurant-style. Additionally, there is a fitness room to promote physical health and wellness and a gaming room for leisure activities. The outdoor spaces provide opportunities to relax and enjoy nature in the beautiful garden.
Residents benefit from housekeeping services that ensure their living spaces are clean and tidy. Each resident enjoys the privacy of their own bathroom and the convenience of a kitchenette within their living quarters. Move-in coordination is also provided to assist residents in seamlessly transitioning into their new home.
The assisted living community prioritizes the well-being of its residents by offering 24-hour supervision and a 24-hour call system for immediate assistance if needed. Trained staff members provide assistance with activities of daily living such as bathing, dressing, transfers, and medication management. Special dietary restrictions are accommodated through diabetic diets or other specific meal preparations.
To keep residents socially engaged and mentally stimulated, Orchard Pointe organizes various activities tailored to their interests. These include concierge services for personalized assistance, fitness programs for physical exercise, planned day trips to explore nearby attractions, resident-run activities that encourage socializing, as well as scheduled daily activities to create structure and routine.
The location of Orchard Pointe provides easy access to essential services nearby. There are numerous cafes, parks, pharmacies, physicians, and restaurants in close proximity, ensuring that residents have everything they need within reach. Places of worship, theaters, and hospitals are also conveniently located nearby for additional convenience.
Overall, Orchard Pointe Assisted Living & Memory Support offers a comfortable and supportive environment where residents can enjoy personalized care, engaging activities, and a wide range of amenities to enhance their quality of life.
At Orchard Pointe Assisted Living & Memory Support, the monthly cost for a private room is set at $4,800. This figure reflects a premium compared to the average costs in both Maricopa County and the broader state of Arizona, which are approximately $3,318 and $3,345 respectively. While Orchard Pointe's pricing may be higher than regional averages, it often correlates with enhanced amenities, personalized care options, and a supportive environment tailored to the needs of residents. Families considering options for assisted living will want to weigh these factors alongside pricing to determine the best fit for their loved ones.
Orchard Pointe Assisted Living & Memory Support is located at 15086 West Young Street Bldg (A), Surprise, AZ 85374 in Maricopa County, Arizona
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