15086 West Young Street Bldg (A), Surprise, AZ 85374
For more information about senior living options: (844) 490-3973
At Orchard Pointe Assisted Living & Memory Support, the monthly cost for a private room is set at $4,800. This figure reflects a premium compared to the average costs in both Maricopa County and the broader state of Arizona, which are approximately $3,318 and $3,345 respectively. While Orchard Pointe's pricing may be higher than regional averages, it often correlates with enhanced amenities, personalized care options, and a supportive environment tailored to the needs of residents. Families considering options for assisted living will want to weigh these factors alongside pricing to determine the best fit for their loved ones.
| Floor plans | Orchard Pointe Assisted Living & Memory Support | Maricopa County | Arizona |
|---|---|---|---|
| Private | $4,800 | $3,318 | $3,345 |
The staff at Orchard Pointe Surprise are caring, friendly, and welcoming. The facility feels warm, homelike, and inviting. The leadership sets a compassionate tone that guides daily care. The memory care team demonstrates genuine compassion and meaningful connections with residents. Families express gratitude for the high-quality, respectful care provided. The environment is beautiful, clean, and well-maintained with a rich calendar of activities. The dining program offers excellent and healthy meal options. Staff communicate well with families and keep them informed about residents' care. Orchard Pointe provides education and resources, enriching both staff and families.
The memory care unit experienced a 100 percent staff turnover, leading to unhappy staff and residents suffering neglect, including weight loss and isolation. The director allegedly says what families want to hear to appease concerns, with family care and concerns not being addressed. A reviewer warns that such care homes may prioritize payment over genuine elder care, suggesting families should do their own research. An abrupt five-day discharge notice forced a family to scramble and relocate their loved one at short notice. Repeated staff turnover and medication errors were reported, including sending incorrect med lists to a new facility and lack of care-plan reassessments. The food was described as deplorable, contributing to weight loss and poor nutrition. Laundry mixed-ups (clothes and linens lost) and poor communication about care plans were noted as negative issues. One reviewer labeled the experience as horrible and would not recommend Orchard Pointe at Surprise. Some reviewers felt the facility was understaffed for residents who eventually require more care. A specific complaint noted a room held for a family member was given to someone else without a courtesy notification.Orchard Pointe Assisted Living & Memory Support in Surprise, AZ is best suited for families seeking a warm, home-like environment that combines dementia-focused programming with a genuinely caring staff culture. It works well for couples or residents who are moderately independent but will need increasing assistance over time, especially for those who prize an active, engaging calendar and frequent, transparent family communication. The community tends to attract families who want to feel connected to leadership and reassured that the care team is approachable and invested in their loved one's daily well?being. Those needing constant, high-acuity medical supervision or a care-plan process that runs flawlessly with no hiccups should consider alternatives.
On the plus side, Orchard Pointe earns high marks for staff kindness, professionalism, and the sense that residents are treated like family. Families repeatedly note warm greetings, attentive caregivers, and leadership that makes an effort to build trust, not just dispense information. The memory-care team is described as compassionate and patient, with connections that feel personal and meaningful. The environment is consistently described as clean, welcoming, and well-maintained, with an activities program that keeps residents engaged and socially connected. The community's commitment to dementia education - through seminars and high-level dementia experts brought in for staff training - contributes to a care culture that prioritizes understanding and respectful engagement with residents at every stage.
Yet the narrative is not without clashes between strengths and weaknesses. A recurring concern centers on staffing stability, particularly within the Memory Support unit, where one account describes a complete turnover over time and advises caution about ongoing consistency. Some families report communication gaps, noting that care plans and family approvals are not always transparent or promptly shared, and that medication lists or updates can be mishandled or delayed. Food quality is inconsistent in the recollections of residents and families, with some praising variety and preparation, and others lamenting meals that feel bland or unbalanced, contributing to weight loss or reduced appetite in sensitive residents. There are also occasional operational bumps - lost laundry, abrupt discharges, or instances where room holds were not communicated promptly - that challenge overall satisfaction.
The key pros can offset these cons when viewed through a practical lens. The core strengths - genuine warmth from a long-tenured staff, proactive leadership, a strong memory-care ethos, and an environment that feels like home - still deliver meaningful quality of life, daily structure, and real relationships for residents. The focus on dementia education equips caregivers with better communication strategies, practical tools, and a more nuanced approach to challenging behaviors, which translates into safer, more dignified care. For families who prioritize social engagement, meaningful activities, and a supportive front desk and administrative team, Orchard Pointe remains a compelling option. The facility's appeal to couples and those who value a beautiful, well-appointed setting cannot be overstated, and many families report that the overall climate is one of care, respect, and genuine concern.
However, families should enter with a clear plan and a few guardrails. If stability in the caregiving team is paramount, ask about current staffing plans in the Memory Support unit, including turnover rates, expected tenure of frontline caregivers, and a concrete path to onboarding and ongoing training. Probe care-planning processes: request copies of care plans, a schedule for regular family updates, and clarity on who approves changes and how families are notified of updates or deviations. If nutrition or consistent dining experiences are critical, request a detailed dining program, sample menus, and opportunities to customize meals to resident preferences and nutritional needs. For those with higher medical acuity or complex medication regimens, insist on a thorough review of med management practices, reconciliation protocols, and a direct line to nursing leadership for rapid escalation of issues.
The practical takeaway is decisive: Orchard Pointe Surprise offers a strong, compassionate, and engaging environment with evident strengths in memory-care philosophy and family-centric care. It remains an excellent choice for residents who benefit from a warm community, robust activity offerings, and access to dementia-focused education that informs day-to-day care. Families with a higher tolerance for occasional communication gaps or operational hiccups, and who can actively participate in care planning, will likely feel rewarded by the sense of belonging and the quality of relationships that develop there. For those needing unwavering staffing consistency, perfect meal predictability, and flawless care-plan transparency at all times, it is wise to compare alternatives and press for candid, concrete assurances during tours and intake conversations. In the end, the fit hinges on alignment between resident needs, family expectations, and the willingness of Orchard Pointe to partner openly in ongoing care decisions.
130 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Orchard Pointe Assisted Living & Memory Support in Surprise, AZ, is a welcoming and comfortable community that provides comprehensive care services for seniors in need of assistance with daily living activities. With a range of amenities and personalized care options, residents can enjoy a fulfilling and worry-free lifestyle.
The community offers various types of care, including respite care, to cater to the unique needs of each individual. Residents have access to a variety of amenities that enhance their well-being and enjoyment. These amenities include a beauty salon for personal grooming needs, cable or satellite TV for entertainment, a computer center for staying connected online, and a fully furnished dining room where delicious meals are served restaurant-style. Additionally, there is a fitness room to promote physical health and wellness and a gaming room for leisure activities. The outdoor spaces provide opportunities to relax and enjoy nature in the beautiful garden.
Residents benefit from housekeeping services that ensure their living spaces are clean and tidy. Each resident enjoys the privacy of their own bathroom and the convenience of a kitchenette within their living quarters. Move-in coordination is also provided to assist residents in seamlessly transitioning into their new home.
The assisted living community prioritizes the well-being of its residents by offering 24-hour supervision and a 24-hour call system for immediate assistance if needed. Trained staff members provide assistance with activities of daily living such as bathing, dressing, transfers, and medication management. Special dietary restrictions are accommodated through diabetic diets or other specific meal preparations.
To keep residents socially engaged and mentally stimulated, Orchard Pointe organizes various activities tailored to their interests. These include concierge services for personalized assistance, fitness programs for physical exercise, planned day trips to explore nearby attractions, resident-run activities that encourage socializing, as well as scheduled daily activities to create structure and routine.
The location of Orchard Pointe provides easy access to essential services nearby. There are numerous cafes, parks, pharmacies, physicians, and restaurants in close proximity, ensuring that residents have everything they need within reach. Places of worship, theaters, and hospitals are also conveniently located nearby for additional convenience.
Overall, Orchard Pointe Assisted Living & Memory Support offers a comfortable and supportive environment where residents can enjoy personalized care, engaging activities, and a wide range of amenities to enhance their quality of life.
At Orchard Pointe Assisted Living & Memory Support, the monthly cost for a private room is set at $4,800. This figure reflects a premium compared to the average costs in both Maricopa County and the broader state of Arizona, which are approximately $3,318 and $3,345 respectively. While Orchard Pointe's pricing may be higher than regional averages, it often correlates with enhanced amenities, personalized care options, and a supportive environment tailored to the needs of residents. Families considering options for assisted living will want to weigh these factors alongside pricing to determine the best fit for their loved ones.
Orchard Pointe Assisted Living & Memory Support is located at 15086 West Young Street Bldg (A), Surprise, AZ 85374 in Maricopa County, Arizona
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