Synergy Home Care - Sun City

Pros

• The caregivers provided excellent care and services, making the loved one feel comfortable and attended to.
• The staff was flexible and responsive to the changing needs of patients, ensuring a high level of care.
• Caregivers were consistently described as pleasant, friendly, and accommodating.
• Families appreciated that staff members were prompt and reliable in their scheduling.
• The agency’s administration was easy to work with and supportive throughout the caregiving process.
• Many reviewers expressed satisfaction with the quality of companionship provided by the caregivers.
• Families noted that their loved ones enjoyed engaging activities and outings organized by the caregivers.
• Overall, numerous recommendations were made for this home health care agency based on positive experiences with their services.

Cons

• The caregivers were not consistent, leading to varying levels of care depending on who was present on any given day.
• Some caregivers were stood up due to scheduling errors, resulting in the user ceasing services.
• There were not enough vaccinated employees, and it was felt that vaccination should be mandatory.
• The service provided limited activities for their loved one, leading to dissatisfaction with sitting around.
• There were added charges on the billing that caused frustration among families.
• One caregiver was nice but not as engaging compared to another caregiver, indicating inconsistency in caregiver engagement levels.
• A concern was raised regarding the discontinuation of occupational therapy services needed by a family member.

Review

The home care service has garnered a mix of praise and constructive feedback from families who have utilized their services for their loved ones. Many reviewers noted that, overall, the experiences with the caregivers were positive. Families expressed gratitude for the flexibility and responsiveness of the staff in adapting to the changing needs of their loved ones. Caregivers often displayed warmth, kindness, and professionalism, creating meaningful relationships with those they cared for. This rapport was particularly appreciated by many families, as it enriched the experience of their loved ones during a vulnerable time in their lives.

While there were certainly excellent caregivers who provided compassionate care, some families encountered inconsistencies due to staffing changes. The ability to maintain continuity with specific caregivers was highlighted as an area for improvement. One family noted that while some caregivers were exceptional in engaging with their loved one, others lacked that same level of interaction and enthusiasm. This inconsistency meant that the quality of care could vary significantly depending on which person was assigned on any given day. Thus, while many caregivers made genuine efforts to adapt to individual needs, fluctuating staff availability posed challenges.

Another concern that emerged was related to communication between families and caregivers. Some reviewers wished for more proactive updates regarding their loved one's status and daily activities. For instance, one family expressed a desire for email notifications about skipped meals or missed exercises so they could stay informed about any issues affecting their loved one's well-being. Effective communication is crucial in home care settings as it facilitates both transparency and trust between families and service providers.

In terms of practical assistance beyond personal care, several families appreciated how caregivers performed light housekeeping tasks such as cooking and cleaning during visits. These practical contributions were seen not only as helpful but also essential in enhancing the quality of life for those receiving care at home. Families mentioned specific instances where caregivers accompanied their loved ones on outings or grocery shopping trips, thereby providing companionship in addition to necessary support.

Despite some concerns about staffing consistency and communication gaps, most families reported satisfaction with the quality of care received by their loved ones. Positive remarks included efficiency in scheduling appointments, punctuality among staff members, and a respectful demeanor from all team members involved in caregiving duties. Many respondents felt reassured knowing that staff prioritized cleanliness and safety within the home environment?a crucial factor when considering health risks associated with aging.

Ultimately, there seemed to be a general consensus amongst reviewers recommending this agency based on their collective experiences with caring professionals who engaged meaningfully with clients while attending diligently to daily needs. While acknowledging areas where improvements could enhance service delivery further?such as consistent staffing assignments or improved communication methods?families emphasized how crucial this type of support can be in maintaining dignity and comfort for elderly loved ones during challenging times; thus reflecting both gratitude toward dedicated caregivers along with hope for ongoing enhancements within service processes moving forward.

This part of Sun City, Arizona offers a variety of amenities and services that cater to senior residents. There are several restaurants within a short distance, providing convenient dining options. Additionally, there are multiple pharmacies and physician offices nearby for easy access to healthcare services. The area also features entertainment options such as theaters and cafes for recreational activities. For those who enjoy outdoor activities, there are parks within a few miles where one can enjoy nature. Furthermore, there are places of worship for spiritual needs and a hospital within a reasonable distance in case of medical emergencies. Overall, this part of Sun City provides a well-rounded community with essential resources for senior living.

Restaurants

• Line Thai Resteraunt (0.5 miles)
• Whataburger (1.6 miles)
• Ventana Lakes Yacht Club (2 miles)
• Cracker Barrel (2.2 miles)
• Abuelo's Mexican Restaurant (2.4 miles)
• Bubba's 33 (2.5 miles)
• The Cheesecake Factory (2.5 miles)

Pharmacies

• Walgreens (1.2 miles)
• Albertsons Pharmacy (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.8 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.1 miles)

Physicians

• Sonoran Vein and Endovascular (1.7 miles)
• Associated Retina Consultants (1.8 miles)
• Aspire Pedi. Therapy (1.9 miles)
• The CORE Institute - Sun City (2.3 miles)
• Multi-Specialty Physicians (2.4 miles)
• Arizona Arthritis & Rheumatology Associates, PC (2.4 miles)
• Academic Urology & Urogynecology Of Arizona (2.5 miles)

Theaters

• Arrowhead Fountains 18 (2.4 miles)
• AMC Arrowhead 14 (3.1 miles)
• AMC Surprise Pointe 14 (4.8 miles)

Cafes

• Starbucks (2.6 miles)
• Starbucks (2.7 miles)
• Dutch Bros Coffee (3 miles)
• Starbucks (3.2 miles)
• Black Rock Coffee Bar (4.8 miles)
• Starbucks (4.8 miles)
• Starbucks (4.9 miles)

Parks

• Rio Vista Community Park (2.6 miles)
• Indoor Playgrounds International (3.7 miles)
• Fletcher Heights Park (3.8 miles)
• Veramonte Park (5.5 miles)

Places of Worship

• The Church At Arrowhead (3 miles)
• Church of Jesus Christ of Latter Day Saints (5 miles)
• St Thomas More Parish (5.2 miles)

Hospitals

• HonorHealth Health Center (5.2 miles)