KMI Care in Sun City, AZ

Pros

• Davin was very helpful and fast today.
• Davin has been very helpful this year, answering budgeting questions promptly or forwarding them to a teammate.
• Davin provided great service - courteous, friendly, and very helpful.
• Davin is the best at the front desk; always nice, helpful, and efficient.
• Bryony is the best at helping with login issues; patient, helpful, and pleasant.
• Veronica was able to help immediately and sent the required documents in minutes.
• Davin went above and beyond to clarify issues and resolve them.
• Davin Tabert is a joy to work with - very friendly, helpful, and quick to respond.
• Davin is an asset to Colby Management.
• Aly is prompt, professional, and provides the exact information needed.
• Kelley Blane has gone above and beyond to support and guide the community; she is brilliant.
• Davin consistently responds quickly and thoroughly, making processes smooth and stress-free.

Cons

• The company is the absolute worst property management firm; they refuse to answer the phone or return calls.
• They are mismanaged and disrespectful to their customers and residents.
• It is impossible to get a hold of anyone, with voicemail and no callbacks.
• Their communication is horrible, with poor planning and organization.
• They repeatedly enter properties without permission and ignore scheduled times, which is disruptive and harassing.
• They fail to provide requested documents or information in a timely manner, risking delays and legal action.
• They are shady and non-responsive.
• Kelly Blane is described as rude and unhelpful.
• They have a pattern of not resolving issues, leaving problems outstanding.

Review

This Sun City community is best suited for residents who want hands-on HOA support and fast, personable help navigating portals like TownSq and SurePay, along with rapid access to documents and billing guidance. The people fronting the service desk repeatedly emerge as a real strength: courteous, proactive staff who can translate murky processes into clear steps and keep things moving. When a resident needs a form, a login reset, or a quick explanation of a billing or documentation issue, the front desk is often the difference between frustration and progress. In practical terms, the Davin-Bryony-Veronica tier of staff provides a reliable safety net that keeps everyday administration from becoming a blind alley.

Those weighing alternatives should consider whether a truly ironclad, consistently reliable multi-department operation is non-negotiable. Several reviews paint a picture of uneven communication, with messages not returned, phones that ring through voicemail, and hours that don't align with typical resident schedules. For households that prize predictable, enterprise-grade responsiveness across all departments - not just the on-site team - these patterns can become a material burden. If the priority is a management partner with unwavering, end-to-end accountability and rapid escalation paths, the current environment may feel uncertain.

The strongest pro is unmistakable: a front-office team that consistently delivers quick, helpful, and detailed assistance. Davin is repeatedly singled out as a standout - courteous, energetic, and able to move issues forward on the spot. Bryony earns praise for patient, knowledgeable guidance through TownSq and login challenges, often turning a stumbling block into a solved problem in minutes. Veronica's ability to secure critical documents in short order also stands out, underscoring a core advantage: access to information and processes without prolonged hunting. When a resident needs a form, a payment setup, or a corrected document, these staff members transform what could be friction into a manageable task.

Yet the flip side cannot be ignored. The same body of reviews highlights inconsistencies in broader organizational responsiveness: phone lines that aren't answered, delayed callbacks, and hours that limit real-time assistance. Allegations - ranging from slow service to outright mismanagement - illustrate a structural risk if relying on the management company to handle complex or time-sensitive HOA matters. In practice, these gaps can nullify the good work at the desk if larger governance or vendor coordination stalls, leaves issues unresolved, or creates delays in critical documentation.

From a decision-making standpoint, this community rewards residents who value personal, capable frontline service and who are comfortable absorbing occasional administrative lag elsewhere in the organization. Prospects should request a named point of contact, explicit service-level expectations, and a clear escalation path for missed callbacks or late document delivery. It is reasonable to probe whether the on-site team can provide a primary liaison beyond the general front desk and whether promised response times will be honored during peak periods. If not, the risk of disjointed communication grows, and the experience can deteriorate quickly when issues compound.

Bottom line: this Sun City community serves best those who want nimble, human-centric front-desk support and fast document access, with a willingness to tolerate occasional organizational delays outside the lobby. It is less ideal for residents who demand uniformly reliable, company-wide responsiveness and flawless coordination across departments. For families weighing alternatives, consider a community with a track record of steady multi-department communication, guaranteed call-backs, and stricter adherence to operating hours. The right choice hinges on whether the comfort of nearby, responsive staff outweighs the potential friction of broader administrative gaps.

Restaurants

• Line Thai Resteraunt (0.5 miles)
• Whataburger (1.6 miles)
• Ventana Lakes Yacht Club (1.9 miles)
• Cracker Barrel (2.2 miles)
• Abuelo's Mexican Restaurant (2.4 miles)
• Bubba's 33 (2.5 miles)
• The Cheesecake Factory (2.5 miles)

Pharmacies

• Walgreens (1.3 miles)
• Albertsons Pharmacy (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.7 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.1 miles)

Physicians

• Sonoran Vein and Endovascular (1.6 miles)
• Associated Retina Consultants (1.8 miles)
• Aspire Pedi. Therapy (1.9 miles)
• The CORE Institute - Sun City (2.4 miles)
• Multi-Specialty Physicians (2.4 miles)
• Arizona Arthritis & Rheumatology Associates, PC (2.5 miles)
• Academic Urology & Urogynecology Of Arizona (2.5 miles)

Theaters

• Arrowhead Fountains 18 (2.4 miles)
• AMC Arrowhead 14 (3.1 miles)
• AMC Surprise Pointe 14 (4.9 miles)

Cafes

• Starbucks (2.7 miles)
• Starbucks (2.7 miles)
• Dutch Bros Coffee (3.1 miles)
• Starbucks (3.3 miles)
• Black Rock Coffee Bar (4.7 miles)
• Starbucks (4.7 miles)
• Starbucks (4.9 miles)

Parks

• Rio Vista Community Park (2.7 miles)
• Indoor Playgrounds International (3.7 miles)
• Fletcher Heights Park (3.7 miles)

Places of Worship

• The Church At Arrowhead (3 miles)
• Church of Jesus Christ of Latter Day Saints (5.1 miles)
• St Thomas More Parish (5.2 miles)

Hospitals

• HonorHealth Health Center (5.1 miles)