Peaceful Valley Care Home

Pros

• The caregivers at Peaceful Valley are caring and attentive, providing good care to residents.
• The owner, Kim, is described as nice and genuinely caring about the residents' well-being.
• The home celebrates special occasions like the 4th of July and Christmas, creating a welcoming environment for residents.
• Peaceful Valley is regarded as one of the best assisted care homes in the area after thorough comparisons with others.
• Staff undergoes training related to Alzheimer’s Disease behavior, showing a commitment to quality care.

Cons

• The owner has not delivered the promised refund for three months, adding stress during a difficult time.
• There were administrative issues that caused delays in resolving refund problems.
• The owner does not return phone calls and fails to follow through on promises regarding refunds.
• There is a lack of responsiveness from the owner, which makes it hard for families to advocate for their loved ones' rights after passing.
• The facility appears to be understaffed at times, affecting the quality of care.
• The owner has been remiss in paying employees, raising concerns about staff stability and management presence.

Review

Peaceful Valley Care Home has garnered a variety of reviews from families who have entrusted their loved ones to its care, reflecting both positive experiences and notable challenges. The overall sentiment is mixed, with many appreciating the quality of personal care provided by attentive caregivers but expressing frustration regarding administrative issues, particularly in financial matters after the passing of residents.

Several reviewers highlight that while the caregiving staff at Peaceful Valley were compassionate and dedicated, there were recurring problems related to staffing levels. In particular, some noted that caregivers sometimes felt overwhelmed due to under-staffing, which can impact the overall quality of care during peak times. Despite these staffing concerns, most families commented positively on their loved ones’ day-to-day experiences, feeling assured that their needs were addressed adequately during their stay.

A significant point of contention for multiple reviewers has been the handling of financial reimbursements following the death of a resident. One family articulated their distress about being promised a refund for unused rent after their father's passing but facing delays and poor communication from the facility's owner. They described ongoing attempts over several months—via emails, texts, and phone calls—to secure what was contractually owed to them. This struggle added layers of grief and stress to an already difficult time in their lives and painted a picture of unprofessionalism that overshadowed their otherwise satisfactory experience with caregiving.

Despite these issues with refunds and communication breakdowns, some reviewers did note a turnaround regarding administrative problems once they were able to make contact with management. One reviewer updated her initial critique by stating that her loved one’s refund issue was eventually resolved. She acknowledged the good care received at Peaceful Valley while also stressing that her challenges stemmed primarily from administrative lapses rather than caregiver performance itself. This acknowledgment may indicate areas where improvements have been made or could still be implemented within the facility.

The owner of Peaceful Valley Care Home has received commendations for her personal involvement in residents' welfare and dedication to education around specific care needs like Alzheimer’s Disease-related behavior. Families appreciated her hands-on approach, noting that she seemed genuinely invested in creating a nurturing environment for both residents and staff alike. Small touches such as holiday celebrations underscored an effort to maintain a warm community atmosphere among residents.

On the other hand, despite positive remarks about Kim's competence as an owner and director, some expressed concern over high employee turnover rates which might contribute to instability within the home’s operations. While many praised individual caregivers for their kindness and attentiveness—the emotional bonds formed between staff and residents being a notable highlight—frequent changes in personnel could lead to disruptions in care continuity or create uncertainty for families placing trust in this facility.

In conclusion, Peaceful Valley Care Home appears to strike a balance between compassionate caregiving and operational challenges typical amongst many assisted living facilities today; however, potential residents' families should remain aware of both sides presented through these reviews. The heartfelt testimonials reflect various experiences highlighting not only commendable personal attention given by staff but also emphasize operational hurdles faced particularly under financial strain following bereavements—a critical area in need of further refinement within this otherwise commendable institution.

This area of Prescott, Arizona, offers a convenient and accessible location with a variety of amenities within close proximity. With several parks nearby such as Pioneer Park and Kayla's Hands Park, residents can easily enjoy outdoor activities and leisurely walks. There are also reputable healthcare options in the area including Underwood, Lee Sequel Care of Arizona and Yavapai Regional Medical Center for medical needs. Additionally, there are pharmacies like Thumb Butte Pharmacy and Ave Maria Pharmacy for easy access to medications. A selection of restaurants ranging from fast food chains like Taco Bell to local favorites such as Dry Gulch Steakhouse provide dining options for residents. For those seeking spiritual fulfillment, Places of Worship like Heights Church and Temple B'rith Shalom offer opportunities for community engagement. Overall, this part of Prescott is a well-rounded neighborhood that caters to various needs and interests making it an attractive choice for seniors looking for a vibrant yet peaceful place to reside.

Parks

• Pioneer Park (2.4 miles)
• Kayla's Hands Park (2.4 miles)
• Acker Park (6 miles)

Physicians

• Underwood, Lee Sequel Care of Arizona (2.9 miles)
• Triton Eye Care (3 miles)
• MacKenzie Dermatology (3 miles)
• Northern Arizona Pain (3 miles)
• Orthopaedic Specialists of Central Arizona (3.1 miles)
• Yavapai Regional Medical Center (3.1 miles)
• Yavapai Oral and Facial Surgery (3.1 miles)

Hospitals

• Persyst Development (3 miles)
• Tri City Surgery Center (4.3 miles)
• Yavapai Regional Medical Center ER (5.2 miles)
• US Veterans Medical Center (6.1 miles)
• Leaving Yavapai Regional Medical Center (6.3 miles)

Pharmacies

• Amerita (3 miles)
• Thumb Butte Pharmacy (3.1 miles)
• Fry's Pharmacy (3.2 miles)
• CVS Pharmacy (3.4 miles)
• Ave Maria Pharmacy (4.7 miles)
• Altius Healthcare (5.1 miles)
• Jayson Robertson, PharmD (5.1 miles)

Restaurants

• Speeds Hangar Deli (3.1 miles)
• Taco Bell (3.2 miles)
• Culver Franchising System (3.2 miles)
• McDonald's (3.3 miles)
• Labruzza's Italian Ristorante (4.5 miles)
• Dry Gulch Steakhouse (4.5 miles)
• Lindo Mexico Restaurant (4.7 miles)

Cafes

• Starbucks (3.2 miles)
• Starbucks (4.8 miles)
• Raven Cafe (6.4 miles)
• Lone Spur Cafe (6.5 miles)
• Frannie's (6.5 miles)
• Wild Iris Coffee House (6.5 miles)

Transportation

• Prescott Municipal Airport (4.2 miles)
• Prescott Ernest A. Love Field - Terminal (4.2 miles)
• Mile High Avionics (4.3 miles)

Places of Worship

• Heights Church (4.4 miles)
• Temple B'rith Shalom (5 miles)
• Saving Grace Lutheran Church (5.9 miles)