4501 East Acoma Drive, Phoenix, AZ 85032
For more information about senior living options: (844) 490-3973
They claim a relative's death resulted from negligent handling. They criticized inconsistency and a lack of professionalism. They perceived a staff member as appearing to hide something.Victory Homes I in Phoenix is best suited for families who will actively supervise care, demand crystal-clear accountability, and accept a smaller, intimate operation where inconsistencies can surface unless there is rigorous oversight. The weight of family feedback points to care gaps and sporadic professionalism, so the safest approach is to enter with a concrete plan for frequent reviews, documented expectations, and a readiness to press for timely corrections. This is not a location to assume seamless service; it rewards diligence, persistent communication, and a willingness to escalate concerns quickly.
Those who should seriously consider alternatives are families prioritizing consistent professionalism and transparent operations. The most troubling signal from the feedback is a strong accusation of neglect, framed in blunt terms as "They let My Aunt perish," paired with notes about inconsistency and "no professionalism." Such language signals risks that demand a higher standard of care and dependable staffing. If safety, predictable responses, and reliable admission of mistakes are nonnegotiable, this community may fall short. In short, households with high-stakes caregiving needs should shop around and place firm, documented expectations on the table beforemaking commitments.
On the surface, a single four-star review hints that there are elements some families found acceptable or even satisfactory - perhaps in certain staff conversations, amenities, or routine aspects of daily life. However, the absence of specifics and the stark contrast with the other, harsher verdicts means those positives cannot be counted on as offsetting factors. A true picture of performance here rests not on approximate impressions but on consistent, observable quality in staffing, safety protocols, and care planning. In this case, the limited positive signal does not counterbalance the serious red flags raised by reports of inconsistency and perceived lack of professionalism.
The core risks are practical and immediate: potential neglect or delayed responses in emergencies, unclear communication about care plans, and a perception that staff are not fully forthcoming or trustworthy. When one reviewer alleges a staff member named Chuck seemed like he was hiding something, it triggers a question about the facility's internal checks and the reliability of leadership to supervise and hold individuals accountable. Such impressions, whether fully proven or not, are enough to trigger repeated on-site observations, cross-checks of incident logs, and direct conversations with the administrator. In a decision framework, they skew the balance decisively toward caution.
For families evaluating next steps, a concrete action plan matters. Insist on a current, detailed staffing roster with qualifications, licensure confirmations, and shifts that minimize turnover. Request direct time with the administrator and a tour focused on care delivery: medication management, response times to call bells, fall prevention measures, and pathways for raising concerns with written follow-ups. Review incident reports, complaint logs, and how the facility documents and addresses problems. Ask to speak with current residents or family members about day-to-day experiences, and demand a transparent contract that includes hold-harmless provisions for breaches of care and a clear escalation protocol. This is a facility that requires rigorous due diligence rather than passive acceptance.
In the end, Victory Homes I should be approached as a transitional or last-resort option for families who are prepared to insist on extraordinary oversight, comprehensive documentation, and immediate corrective action when gaps appear. The strongest move is to treat it as a trial period embedded within a broader search for alternatives with more consistent staffing and proven safety records. If choosing to pursue this community, couple the decision with a deliberate plan: secure written commitments on care standards, set up regular progress reviews, and engage a trusted advocate to accompany every visit and every meeting. The aim is to prevent the kind of harm suggested by the most concerning feedback and to ensure care decisions are sustained by measurable improvements, not hopeful assumptions.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (13 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Victory Homes I is an exceptional board and care home located in the vibrant city of Phoenix, AZ. Our community offers a range of top-quality amenities and care services to ensure the comfort and well-being of our residents.
Our fully furnished facility provides a welcoming atmosphere where seniors can feel at home. Residents can enjoy delicious meals in our on-site dining room, prepared with special dietary restrictions in mind. We also offer housekeeping services to maintain a clean and tidy living environment.
At Victory Homes I, we prioritize the health and safety of our residents. Our dedicated staff is trained to provide assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers and assist with medication management to ensure optimal health outcomes for our residents.
In addition to our comprehensive care services, we offer various amenities that promote an active lifestyle. Residents can relax and socialize in our beautiful outdoor spaces or stay connected with friends and family through telephone and Wi-Fi/high-speed internet access. We also provide transportation arrangements for medical appointments, ensuring that seniors can attend their healthcare visits conveniently.
Our location in Phoenix offers numerous conveniences nearby. With four cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, theaters, and hospitals all within close proximity, residents have easy access to essential services and entertainment opportunities.
At Victory Homes I, we strive to create a warm and caring environment where seniors can thrive.
This part of Phoenix, Arizona offers convenient access to a variety of amenities and services that can cater to the needs of seniors. With multiple pharmacies within close proximity, including Walgreens and CVS Pharmacy, seniors have easy access to their medication needs. Additionally, there are several reputable physicians' offices nearby such as Care MD and HonorHealth Medical Group for medical care. The area also features a diverse selection of restaurants ranging from fast food options like McDonald's and Taco Bell to more upscale establishments like Mastro's Ocean Club. Parks such as Desert Horizon Park provide opportunities for outdoor recreation and relaxation. Places of worship like St Bernadette Catholic Church cater to residents' spiritual needs, while cafes like Dutch Bros Coffee offer a cozy spot for socializing. The nearby Mayo Clinic ensures access to quality healthcare services while the Scottsdale Municipal Airport and Enterprise Rent-A-Car make travel convenient. For entertainment, the area boasts theaters like AMC DINE-IN Desert Ridge 18 for movie buffs. Overall, this area combines essential services with recreational opportunities, making it an attractive option for seniors looking for a vibrant community to call home in Phoenix.
Victory Homes I is located at 4501 East Acoma Drive, Phoenix, AZ 85032 in Maricopa County, Arizona
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