Paradise Valley Adult Care Home III

Pros

• The facility has great management and staff who truly care for residents.
• Carlos and Dafina are praised for their welcoming approach and attentive care.
• Families report being treated with respect, patience, and kindness by the staff.
• The cottage-based memory care model preserves residents' dignity and privacy and is praised as a model for Alzheimer's care.
• Leadership maintains an open-door policy and strives to address concerns with a positive, patient attitude.
• The atmosphere is described as cozy, homey, and beautiful, with staff creating a fun and engaging environment.
• Activities and caregiving staff ensure residents feel at home and enjoy celebrations.
• Carlos is repeatedly noted as a great, reliable, and caring member of the team.

Cons

• The reviewer stated the courtyard and cottage layout were unsafe, noting exposed metal on a patio.
• The reviewer described the facility as absolutely terrible, saying the director was a "wolf in sheep's clothing" and that the resident deteriorated to the point of being unable to walk, speak, or feed himself after five months.
• The reviewer alleged false price quotes and illegal coercion to obtain a power of attorney, followed by having to drive the resident to a hospital.
• The reviewer claimed neglect in memory care led their mother to become bed-bound and require a catheter, citing severe understaffing and multiple falls.
• The reviewer said staff yelled at residents and the executive director yelled at a caregiver, and they had to hire a private caregiver, arguing the facility should be shut down for elder abuse.
• The reviewer criticized the monthly fees as outrageous and uncommunicated increases.
• The reviewer called it the worst senior living community they have seen, citing unprofessional leadership, untrained staff, poor resident treatment, lack of showers or activities, and high turnover due to management.

Review

Paradise Valley Senior Living presents itself in many voices, ranging from warm tributes to cautionary warnings. Across the experiences shared by families and caregivers, the community emerges as a place that many residents and loved ones cherish for the warmth of its people and the energy of its daily life, while others flag serious concerns about safety, care quality, and transparency. The notes weave together stories of gratitude, admiration for individual staff members, and sobering accounts that urge careful scrutiny before making a placement decision.

On the positive side, multiple reviewers highlight a culture of heartfelt attention from the staff and a management team that genuinely cares for residents. They repeatedly thank Carlos, Dafina, Maica, and Connor for their roles in welcoming families, guiding move-ins, and maintaining a home-like atmosphere. Comments such as "Thank you to Carlos, Maica and staff for all you do and thank you for your caring hearts" and "Great management and great staff that truly cares about their residents!" speak to a sense of trust and appreciation for the people who make daily life at Paradise Valley feel personal and supportive. Tour experiences are described as positive too, with guests noting "incredible staff, residents and observed fun activities" and expressing enthusiasm about their loved ones joining a place that feels lively, well-organized, and welcoming.

Several reviews emphasize how the cottage-based approach to memory care is experienced as dignified and home-like. Families praise the privacy and autonomy afforded within the Alzheimer's cottage framework, appreciating that the staff strives to preserve dignity while providing necessary assistance. The sentiment that the cottage system represents a thoughtful, future-facing model for dementia care recurs in several accounts, with parents and spouses acknowledging that the executive directors and departmental directors keep doors open for communication and problem-solving when "growing pains" arise. This sense of partnership - between families and facility leaders - seems central to the most optimistic testimonies.

From the viewpoint of long-term caregivers and advocates, the facility is sometimes described as a place where the loved one's comfort, routine, and personal preferences are prioritized. One account from a caregiver who has spent 13 years as their mother's advocate notes the importance of choosing a partner in care and explains how Paradise Valley's approach respects the patient's dignity and privacy. That perspective underscores an overarching theme: when the staff listen, when transparency exists about care goals, and when there is flexibility to adapt to evolving needs, families feel empowered and reassured that their loved one is treated with kindness and respect. Even in moments of difficulty, reviewers recount that certain staff members - like Carlos, Brett, and Daffy - remain notable for their warmth and attentiveness to residents' happiness and safety.

However, not every experience aligns with the glowing portrait. A number of reviews offer stark warnings about safety, neglect, and management responsiveness. One post explicitly urges potential families not to place loved ones there, citing a hazardous courtyard configuration and exposed metal on a cottage patio, a lack of action when they raised concerns, and a sense that the facility did not address safety risks adequately. There are also claims of misleading pricing, with allegations that quotes were not accurately represented and that financial details were not transparently communicated. One account even alleges coerced actions around legal matters (a POA) during a difficult period, suggesting a troubling mismatch between promised care and real-world practice.

Another set of critiques centers on severe care failures. A reviewer who speaks from a painful, personal perspective describes a husband who reportedly declined rapidly after five months in the facility, with serious impairments in walking, speaking, and feeding himself, accompanied by allegations that staff behavior and supervision fell far short of acceptable standards. Additional comments recount a memory-care experience in which a resident became bed-bound and required hospitalization after a short stay, with claims of under-staffing, unsatisfactory incidents, and a director who allegedly blocked communication with family members. These accounts also describe a culture of raised voices toward residents and a perception that urgent safety concerns were not adequately addressed, culminating in a strong admonition to others to reconsider this venue for loved ones.

Within the same broad conversation, there are mixed voices that acknowledge challenges while still offering gratitude for the people who work there. Several reviewers recount positive experiences with specific staff members who helped families feel heard and supported during transitions. They describe the staff as "very friendly" and the residents as engaged and happy, noting birthday celebrations and a sense of community that makes the environment feel both cheerful and inclusive. These testimonies often pair praise for individual caregivers with critiques about policy or communication, painting a nuanced picture of a facility that can be wonderful in some moments and fraught in others.

In sum, Paradise Valley Senior Living appears as a place of strong, heartfelt connection between residents, families, and staff for many who experience it. The most vivid praise centers on compassionate employees - people like Carlos, Dafina, Brett, Connor, and Maica - whose dedication helps families feel their loved ones are in good hands. Yet there are equally forceful cautions about safety, staffing levels, transparency in pricing, and governance, with specific incidents and patterns described that undermine confidence for some families. The spectrum of experiences invites careful attention: prospective families are encouraged to visit, talk to multiple staff members, review the cottage-based care model in depth, and seek independent reassurances about safety protocols, licensing standards, and ongoing quality assurance. For those who navigate this landscape, Paradise Valley Senior Living offers the potential for a warm, active community where residents can thrive, balanced by a sober reminder of the importance of due diligence and open, ongoing dialogue.

This part of Phoenix, Arizona offers a variety of amenities and services that may be appealing for senior living. With several pharmacies in close proximity, easily accessible healthcare is a key feature of the area. Additionally, there are reputable physicians, hospitals, and places of worship nearby to address any medical or spiritual needs. For leisure activities, there are parks for outdoor recreation and theaters for entertainment. The presence of cafes and restaurants provides convenient dining options, while transportation services such as the airport and car rental make getting around hassle-free. Overall, this area seems to offer a well-rounded environment for seniors seeking convenience, healthcare access, and recreational opportunities.

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.7 miles)
• Fry's Pharmacy (3 miles)
• Walgreens (3.2 miles)

Physicians

• 2nd Chance Treatment Center (1.1 miles)
• Care MD (1.2 miles)
• HonorHealth Medical Group - Primary and Immediate Care - Saguaro (2.1 miles)
• NOAH Palomino Health Center (2.5 miles)
• Camelback Women's Health (2.7 miles)
• Elite Plastic Surgery (2.7 miles)
• Aoc (2.9 miles)

Restaurants

• McDonald's (1.4 miles)
• Taco Bell (1.4 miles)
• In-N-Out Burger (1.8 miles)
• McDonald's (2.6 miles)
• Elevate Wine and Cheese Bar (3 miles)
• Mastro's Ocean Club (3.3 miles)
• Breakfast Kitchen Bar (3.5 miles)

Parks

• Desert Horizon Park (1.6 miles)
• Kierland Park (3.5 miles)
• Sun Devil Ridge Park (3.5 miles)
• Aviano Park (4.4 miles)
• Moon Valley Park (5.3 miles)
• Phoenix Mountain Preserve (5.4 miles)
• Thompson Peak Park (5.5 miles)

Places of Worship

• New Vision Center for Spiritual Living (1.9 miles)
• St Bernadette Catholic Church (2.3 miles)
• Impact Church (3.6 miles)

Cafes

• Dutch Bros Coffee (2 miles)
• Press Coffee - The Roastery (3.3 miles)
• Starbucks (3.6 miles)
• Starbucks (3.8 miles)
• Panera Bread (4.7 miles)
• Starbucks (5 miles)
• Dutch Bros Coffee (5.1 miles)

Hospitals

• Mayo Clinic (3 miles)

Theaters

• AMC DINE-IN Desert Ridge 18 (3.7 miles)
• Harkins Theatres Scottsdale (4 miles)

Transportation

• Scottsdale Municipal Airport (SDL) (4.2 miles)
• Enterprise Rent-A-Car (4.7 miles)