South Mountain Post Acute

Pros

• The staff at South Mountain Post Acute were very friendly and helpful.
• The therapists at the facility were top notch.
• The facility was clean and did not have any unpleasant smells.
• The food at the rehab center was good, with the option for alternative meals if needed.
• The caregivers provided good care to patients, even when dealing with challenging individuals.
• The facility had a barber shop available for use by residents.
• The therapy provided at South Mountain helped in the recovery process for a knee replacement patient.
• Some of the workers at the facility were very nice and provided good care to residents.
• The rooms in the facility were clean and there was no smell of urine.
• These statements are excerpted from various reviews and may not represent an accurate overall assessment of the facility.

Cons

• Most of the staff was rude, insolent and demeaning.
• The kitchen consistently messes up their food and doesn't always provide enough.
• Laundry service lost their clothes and they had to wash them by hand.
• The facility eroded its good first impression quickly.
• Staff were accommodating but not necessarily friendly, with significant exceptions.
• The patient never wants to be placed in such a facility again due to poor interactions.
• The attitude of the staff left them feeling demoralized.
• They were released without any positive message from staff, with one member expressing that all were glad to see them leave.
• The facility smells like urine constantly.
• Patients are constantly yelling for help without receiving it and nurses lack bedside manner.

Review

South Mountain Post Acute has received mixed reviews from patients and their families. While some have had positive experiences, others have faced numerous issues during their stay.

One common complaint is regarding the staff's behavior. Several reviewers mentioned that most of the staff members were rude, insolent, and demeaning. This created a negative atmosphere and made their stay horrible. However, there were also positive comments about friendly and helpful staff members who made a difference by showing genuine care and concern towards patients.

Another major concern raised by multiple individuals was related to the kitchen and food services. Many complained about consistent mistakes in meal preparation, resulting in insufficient portions or missing items. One person even stated that they often had to double-check the menu to ensure they received all the promised items. There were also instances where clothes sent for washing were lost, forcing patients to wash their own clothes by hand. These experiences left a negative impression on the reviewers.

Despite these issues, some reviews highlighted that the facility itself appeared clean and well-maintained. The management seemed to prioritize providing a good "first impression" to patients, families, and visitors. However, this positive initial impression did not always translate into ongoing satisfactory experiences for patients during their stay.

There were also mentions of conflicting interactions with the staff. While some reviewers found them generally personable and accommodating, others felt that they lacked friendliness or failed to meet their expectations regarding customer service in a skilled nursing facility. Many expressed dissatisfaction with the limited interaction between staff members and patients beyond addressing immediate needs.

One reviewer specifically mentioned feeling demoralized after being repeatedly told that all facilities shared similar staffing levels and care philosophies. They accepted this status quo and eagerly awaited release from the facility without receiving any warm farewells or well-wishes from staff members upon leaving.

On a more positive note, one reviewer praised South Mountain Post Acute for its friendliness towards residents and its handling of COVID-19 restrictions. They appreciated the separate styrofoam containers for meals, ensuring safety and adhering to their loved one's dietary guidelines.

Another person had a favorable experience during their rehabilitation stay. They mentioned the absence of foul odors and the facility's apparent recent updates. The therapy provided was highly regarded, and the food, while not exceptional, was good enough for their satisfaction. This positive experience led them to recommend South Mountain Post Acute as a reputable rehab center.

However, there were also negative experiences shared by reviewers. One individual expressed disappointment with the premature release of their grandmother, who was still in a vulnerable state. They felt deceived by false claims on paperwork stating her improved health when she required continued care. This situation has left them with the burden of caring for their grandmother without professional assistance.

Lastly, some individuals criticized South Mountain Post Acute for its unpleasant environment. Complaints included constant urine smells and patients frequently yelling for help without receiving timely responses. Additionally, some nurses were said to lack bedside manner towards residents. These concerns strongly discouraged assigning loved ones to this facility if other options were available.

In summary, South Mountain Post Acute received mixed reviews with both positive and negative experiences shared by patients and families. While there were mentions of friendly staff members who showed genuine care towards patients, many complaints focused on rude behavior as well as issues with food services and laundry facilities. The cleanliness of the facility was acknowledged positively in some reviews, but overall dissatisfaction arose due to limited staff interactions beyond basic needs being met. These mixed reviews highlight both positive aspects and areas that require improvement within South Mountain Post Acute.

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.2 miles)
• Walgreens (2.3 miles)
• Walgreens (3.9 miles)
• Walgreens (4.4 miles)

Physicians

• Cigna South Mountain (0.5 miles)
• Banner Family Medicine Center (6.2 miles)
• Momdoc-Women for Women (6.7 miles)
• East Valley Family Medical (6.7 miles)
• TLC Pediatrics (6.8 miles)
• English Dermatology Ahwatukee (6.9 miles)
• SimonMed Imaging - Phoenix (7.2 miles)

Parks

• South Mountain Park (1.5 miles)
• Blue Sky Airport Parking (6.1 miles)
• Margaret T. Hance Park (6.1 miles)
• Encanto Park (6.9 miles)

Restaurants

• McDonald's (1.8 miles)
• Gallagher's (3.3 miles)
• Crown Public House (5 miles)
• Blanco Block 23 (5.1 miles)
• Thai Basil Signature (5.2 miles)
• Harumi Sushi (5.2 miles)
• McDonald's (5.4 miles)

Transportation

• Hertz Rent A Car (4.1 miles)
• Delta SkyClub (5.4 miles)
• Phoenix Sky Harbor International Airport (PHX) (5.4 miles)
• Terminal 3 (5.5 miles)
• Airport Rent-A-Car (5.6 miles)
• Terminal 4, Concourse D (5.8 miles)
• Concourse A (5.8 miles)

Places of Worship

• Primera Iglesia United Methodist Church (4.6 miles)
• Esperanza Lutheran Church (5.1 miles)
• Roosevelt Community Church (5.8 miles)
• Church of Jesus Christ of Latter Day Saints (6 miles)

Cafes

• Starbucks (5.2 miles)
• Spoonz Cafe (5.2 miles)
• Songbird Coffee & Tea House (5.8 miles)
• Futuro (5.8 miles)
• Lola Coffee (5.9 miles)
• Starbucks (5.9 miles)
• Fair Trade Cafe (5.9 miles)

Theaters

• AMC Arizona Center 24 (5.5 miles)
• Arizona Mills 18 w/ IMAX (6 miles)

Hospitals

• Arizona State Hospital (6 miles)
• Banner – University Medical Center Phoenix (6.3 miles)
• Maricopa Medical Center (6.3 miles)
• St Joseph's Hospital & Med Center: Deguzman Brian J MD (7.5 miles)
• St Josephs Neurological ICU (7.6 miles)