Hacienda Nursing Facility

1402 East South Mountain Avenue, Mesa, AZ 85042

For more information about senior living options: (844) 490-3973

4.1 from 18 reviews
5 stars
14
4 stars
0
3 stars
0
2 stars
0
1 stars
4

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    Overall Review of Hacienda Nursing Facility

    Pros

    • pro It is the best facility of its type in the state.
    • pro The majority of the staff care about the residents and patients.
    • pro They are attentive, kind and patient.
    • pro Good place.
    • pro The staff are considered the absolute best by the family.
    • pro Not only is the care skilled and professional, it is also compassionate.
    • pro She loves being at Hacienda and, despite her many needs, she is always treated seriously, and with dignity and love.
    • pro The care she receives from the medical and support staff is wonderful.
    • pro She is safe and in the hands of reliable and attentive staff.

    Cons

    • pro A male nurse impregnated an incapacitated female, and the pregnancy went undetected among other staff.
    • pro She gave birth at the facility alone and was found with the baby's head already out.
    • pro Despicable traumas and abuses occurred at the facility.

    Review

    A range of personal experiences surrounding Hacienda Healthcare paints a picture of a facility that many families depend on and deeply value, even as it carries with it a controversial and painful memory from the past. Some reviewers speak with pride about the care their loved ones receive, describing a place where skilled staff attend to complex needs with patience, warmth, and a genuine sense of duty. Yet there is also a loud current of concern from others who insist that, given a dark incident in the facility's history, transparency, accountability, and reform are not optional but essential. Taken together, the voices form a layered portrait: care that many families rely on, shadowed by a past event that still resonates in public memory and in the trust of some families.

    One reviewer recalls a traumatic episode tied to the facility's history, describing a past incident in which a male nurse impregnated an incapacitated patient. The pregnancy went undetected among other staff, and the patient gave birth at the facility, with the baby's head already out when she was found. This account is presented as part of the broader conversation about how the facility has changed - if it has changed at all - and how society should judge an institution that carried such a sting of abuse and failure. The memory of that event appears to color how some people view Hacienda today, prompting calls for accountability, transparency, and visible reforms that reassure families and the public that such abuses cannot recur.

    Against this backdrop of controversy, other voices share deeply positive, intimate experiences with the facility. A 32-year-old daughter, who is totally care-dependent and nonverbal, has been at Hacienda for more than four years. Her parent describes a relationship-driven approach from the staff, noting that the caregivers have built meaningful connections with her daughter. The parent can read her daughter's reactions - smiles, laughter, or scowls - to gauge who she likes and who doesn't - an indicator, in their assessment, that the staff are not only performing tasks but responding with genuine attention to the individual. The family highlights consistent communication: when bedsores arise or other health issues occur, the staff makes a point to call and inform the family, underscoring a sense of partnership in the resident's care. For a caregiver who previously managed all aspects of home care, this ongoing communication and dedication feel deeply meaningful and affirming.

    Another reviewer, simply affirming "Good place," describes their son's experience as a patient there for 11 months. They call the staff and the environment "the absolute best," and they express a sense of familial closeness - treating the staff more like extended family than mere caregivers. This voice emphasizes trust built over nearly a year, suggesting that the facility can foster strong, positive relationships between families and the people who provide daily care during significant, sometimes challenging, periods of a loved one's life.

    Yet the strongest, most extended testimony comes from a family of an eight-year-old great-granddaughter with severe physical disabilities who requires 24/7 nursing care. The family resides in Tucson and visits one or two days a week, which gives them a direct, regular view of the care. They describe "wonderful care" from both medical and support staff, noting that the care is not only skilled and professional but also compassionate. They emphasize that their great-granddaughter, who is intelligent, articulate in her own way, and has substantial needs, is treated with respect, patience, and seriousness. The family is consistently reassured that she is safe and in reliable hands, and they credit the staff with preserving her dignity and ensuring she can express her needs without being dismissed.

    Across these reviews, a consistent thread is the belief that Hacienda can be a source of real safety, stability, and relief for families who otherwise face demanding caregiving challenges. The reviewers repeatedly mention the staff's attentiveness and willingness to communicate promptly about health concerns or issues that arise, which helps families feel involved and informed in their loved ones' care. They also describe relationships - between residents and caregivers, and between families and staff - that feel sturdy, personal, and caring. Even as they acknowledge the facility's complicated history, these voices insist that, in many cases, Hacienda is delivering the level of professional care and compassionate interaction that families desperately need for their loved ones.

    In sum, the narratives about Hacienda Healthcare present a nuanced panorama. On one hand, the facility is spoken of in strongly positive terms: a place where staff are attentive, skilled, and capable of forming meaningful bonds with residents; where families can receive timely updates and feel included in care decisions; and where guests visiting relatives with significant disabilities report feelings of relief and confidence in the safety and dignity afforded to their loved ones. On the other hand, the lingering memory of a grave past incident looms in the background for some, fueling questions about what changes have occurred, how improvements have been implemented, and how transparent the facility is about its reforms. The overall impression is not a blanket verdict - neither an outright condemnation nor a uncritical endorsement - but a plea for continued accountability, consistent safety, and ongoing demonstration that the care environment has evolved to prevent abuse, protect residents, and maintain the trust of families who rely on Hacienda every day.

    Features

    Housing

    • 74 resident community capacity 74 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Phoenix Sky Harbor International (5 miles away) Phoenix Sky Harbor International (5 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Hacienda Nursing Facility in Mesa, AZ provides a comprehensive range of care services for seniors in need of skilled nursing assistance. The facility offers various amenities to enhance the residents' quality of life, including a beauty salon, cable or satellite TV, community-operated transportation, a computer center, a dining room, a fitness room, fully furnished living spaces, a gaming room, a garden, housekeeping services, a kitchenette, move-in coordination assistance, outdoor space for relaxation and recreation purposes, private bathrooms for added convenience and privacy, restaurant-style dining experience with specialized dietary options available upon request, access to a small library for recreational reading and research purposes, telephone communication facilities within the premises, wellness centers to promote health and well-being among the residents, as well as Wi-Fi and high-speed internet connectivity.

    Additionally, Hacienda Nursing Facility offers round-the-clock supervision to ensure the safety and security of all residents. Trained staff members are available to provide assistance with activities of daily living such as bathing and dressing. The facility also provides assistance with transfers for individuals who may require mobility support. Residents with specific dietary needs are accommodated with diabetes diet plans and special dietary restrictions are catered for. Meal preparation services are provided along with medication management by trained professionals.

    The community promotes an active lifestyle through various activities and programs. Concierge services are available to assist residents in planning outings or accessing additional resources. Fitness programs encourage physical activity while planned day trips offer opportunities for exploration outside the facility. Resident-run activities foster social engagement among peers while scheduled daily activities ensure there is always something happening within the community.

    For added convenience and accessibility to essential services and amenities in the area surrounding Hacienda Nursing Facility, there are several parks nearby where residents can enjoy nature's beauty. Multiple pharmacies provide easy access to medications while physicians are readily available for medical checkups and consultations. Several restaurants offer dining options beyond what is provided within the facility itself. Transportation services are also conveniently located nearby for residents' commuting needs. Additionally, places of worship ensure that residents can practice their religious beliefs and attend services within close proximity to the community.

    Overall, Hacienda Nursing Facility in Mesa, AZ offers a comfortable and supportive environment for seniors in need of skilled nursing care, with an array of amenities and care services designed to enhance their overall well-being and quality of life.

    Nearby Places of Interest

    Pharmacies

    • CVS Pharmacy (0.5 miles)
    • Walgreens (0.9 miles)
    • Walgreens (1.4 miles)
    • CVS Pharmacy (2.8 miles)
    • Walgreens (3 miles)
    • Walgreens (3.6 miles)
    • Walgreens (4.5 miles)

    Physicians

    • Cigna South Mountain (1.3 miles)
    • Momdoc-Women for Women (5.9 miles)
    • East Valley Family Medical (6 miles)
    • English Dermatology Ahwatukee (6.1 miles)
    • TLC Pediatrics (6.1 miles)
    • Banner Family Medicine Center (6.4 miles)
    • Centre For Contemporary Dental Concepts (6.8 miles)

    Parks

    • South Mountain Park (1.7 miles)
    • Blue Sky Airport Parking (5.4 miles)
    • Margaret T. Hance Park (6.4 miles)
    • Encanto Park (7.3 miles)

    Restaurants

    • Gallagher's (2.5 miles)
    • McDonald's (2.7 miles)
    • In-N-Out Burger (4.5 miles)
    • Andy's Frozen Custard (5.1 miles)
    • Whataburger (5.2 miles)
    • Crown Public House (5.2 miles)
    • Blanco Block 23 (5.4 miles)

    Transportation

    • Hertz Rent A Car (4.1 miles)
    • Delta SkyClub (5 miles)
    • Phoenix Sky Harbor International Airport (PHX) (5.1 miles)
    • Terminal 3 (5.1 miles)
    • Terminal 4, Concourse D (5.3 miles)
    • Concourse A (5.4 miles)
    • Admirals Club (5.4 miles)

    Places of Worship

    • Esperanza Lutheran Church (4.5 miles)
    • Primera Iglesia United Methodist Church (5 miles)
    • Church of Jesus Christ of Latter Day Saints (5.4 miles)
    • Roosevelt Community Church (6.1 miles)
    • Temple Emanuel (7.2 miles)

    Theaters

    • Arizona Mills 18 w/ IMAX (5.1 miles)
    • AMC Arizona Center 24 (5.8 miles)

    Cafes

    • Starbucks (5.5 miles)
    • Starbucks (5.5 miles)
    • Spoonz Cafe (5.6 miles)
    • Songbird Coffee & Tea House (6 miles)
    • Futuro (6.1 miles)
    • Fair Trade Cafe (6.2 miles)
    • Lola Coffee (6.2 miles)

    Hospitals

    • Arizona State Hospital (5.9 miles)
    • Maricopa Medical Center (6.2 miles)
    • Banner – University Medical Center Phoenix (6.4 miles)

    Frequently Asked Questions

    Where is Hacienda Nursing Facility?

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