Ridgecrest Healthcare

Pros

• Ridgecrest has taken excellent care of our Mom and did a great job with the physical therapy to make her strong enough to go home.
• The staff at Ridgecrest is nice, professional, and helpful.
• The facility is new, clean, and well-maintained.
• Ridgecrest has a good resident to staff ratio.
• The caregivers are really nice and pay attention to the residents' needs.

Cons

• The staff at the facility are overworked and cannot provide adequate attention to residents.
• The reviewer had to pull their family member out of the facility due to a lack of caring.
• The staff did not put a dementia patient in the appropriate unit and did not supervise them properly, leading to injuries.
• The facility was understaffed with only two nurses for a whole wing, and they appeared stressed and in a hurry.
• The staff were inattentive to a bed-ridden resident's needs, such as leaving her meal tray untouched and food cold and not providing water in her pitcher.
• The facility failed to address an infected incision on a resident's ankle, leading to complications and subsequent surgeries.
• The staff at the facility were unskilled in dealing with patients with dementia, calling the reviewer day and night for assistance.
• When the reviewer took their mother out of the facility, they found her belongings mixed with trash in a plastic bag.
• There was disruption due to ongoing construction at the facility, affecting the atmosphere for residents.
• These statements have been paraphrased from the original reviews.)

Review

Ridgecrest Healthcare is a facility that has received both positive and negative reviews from residents and their families. While some individuals have had a great experience with the care provided, others have expressed dissatisfaction with the level of attention given to their loved ones.

One reviewer mentioned that the facility is good overall, but felt that the staff at Ridgecrest Healthcare were overworked due to having too many residents to handle. This led to a lack of adequate attention being given to those in need, resulting in the decision to remove their family member from the facility.

Another individual praised Ridgecrest for the excellent care they provided to their 88-year-old mother during her three stays as a rehab patient over four years. They specifically highlighted the great job done with physical therapy to make her strong enough to return home. The reviewer expressed appreciation for various members of staff, including the director and caregivers who went above and beyond for their mom.

One person admitted that they did not take a formal tour of Ridgecrest but were impressed by its appearance and cleanliness upon visiting unannounced. They noted that everything seemed well-maintained and new, with a layout that appeared conducive to going the extra mile for residents' needs.

Another individual shared their positive experience at Ridgecrest as a recovering patient after surgery. They praised the staff's professionalism and kindness, noting that they even assisted in finding suitable housing for when they would leave the facility. This reviewer highly recommended Ridgecrest as one of the top three facilities of its kind in Arizona.

Unfortunately, another reviewer had a very different experience at Ridgecrest Healthcare. They rated it poorly in multiple areas, stating that it was understaffed with only two nurses visible throughout their mother's wing. The nurses appeared rushed and stressed, resulting in inadequate attention given to their bedridden, diabetic mother's needs. On two occasions, she experienced insulin shock due to long gaps between meals without any snacks provided. Additionally, this individual claimed that their mother contracted MRSA while at Ridgecrest and received negligent care for her infected incision.

This same reviewer also criticized Ridgecrest for their lack of skills in dealing with patients who have dementia. They mentioned being called day and night to help provide care for their combative and resistant mother instead of the facility's staff handling the situation. The reviewer found it insulting that, upon removing their mother from Ridgecrest, her belongings were placed in a plastic bag alongside trash.

Overall, Ridgecrest Healthcare presents itself as a new and clean facility with various amenities such as outdoor patios, private rooms, and an activity program. They offer skilled nursing, wound care, behavioral care, and memory care services. However, while some reviewers had positive experiences with the caring staff and effective rehabilitation programs, others encountered issues related to understaffing, inadequate attention to patient needs, poor infection control practices, and a lack of skills in dealing with dementia patients.

Physicians

• 2nd Chance Treatment Center (0.2 miles)
• NOAH Palomino Health Center (1.7 miles)
• HonorHealth Medical Group - Primary and Immediate Care - Saguaro (1.7 miles)
• Care MD (2.4 miles)
• Phoenix Campus Mayo Specialty Building (3 miles)
• Camelback Women's Health (3.8 miles)
• Elite Plastic Surgery (3.9 miles)

Cafes

• Dutch Bros Coffee (1 miles)
• Starbucks (3.1 miles)
• Panera Bread (3.8 miles)
• Starbucks (3.8 miles)
• Press Coffee - The Roastery (4 miles)
• Starbucks (4.4 miles)
• Dutch Bros Coffee (5.1 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• Walgreens (1.6 miles)
• Walgreens (1.7 miles)
• Walgreens (2 miles)
• Safety Drugs (2.8 miles)
• Fry's Pharmacy (3 miles)
• Walgreens (3 miles)

Restaurants

• McDonald's (1.5 miles)
• Taco Bell (1.5 miles)
• McDonald's (1.6 miles)
• Breakfast Kitchen Bar (2.9 miles)
• Thirsty Lion Gastropub & Grill (2.9 miles)
• In-N-Out Burger (3 miles)
• CB Live (3.1 miles)

Places of Worship

• New Vision Center for Spiritual Living (1.6 miles)
• St Bernadette Catholic Church (2.9 miles)
• Impact Church (4.6 miles)

Parks

• Desert Horizon Park (2.3 miles)
• Sun Devil Ridge Park (2.5 miles)
• Aviano Park (3.3 miles)
• Kierland Park (4.1 miles)
• Moon Valley Park (4.6 miles)
• Phoenix Mountain Preserve (5.7 miles)
• Thompson Peak Park (5.7 miles)

Hospitals

• Mayo Clinic (3 miles)

Theaters

• AMC DINE-IN Desert Ridge 18 (3.1 miles)
• Harkins Theatres Scottsdale (4.2 miles)

Transportation

• Scottsdale Municipal Airport (SDL) (5 miles)
• Enterprise Rent-A-Car (5.4 miles)