Phoenix Mountain in Phoenix, AZ
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13232 North Tatum Boulevard, Phoenix, AZ 85032
For more information about senior living options: (844) 490-3973
The staff at Phoenix Mountain Post Acute Rehab Center are described as excellent, attentive, and caring. The facility is praised for being clean and well-maintained. The nursing and physical therapy teams are consistently compassionate, patient-centered, and highly skilled. Families note a seamless transition to outpatient therapy with continued support after discharge. The rehab department is regarded as amazing, with knowledgeable therapists who encourage progress. The admissions team is helpful and makes the process smooth for families. The teamwork among staff is outstanding, with residents treated like family. Reviewers express gratitude and peace of mind due to the quality of care. Phoenix Mountain is described by some as among the best nursing facilities in the valley. Staff are noted for going above and beyond to meet residents' needs.
The facility is severely understaffed, leaving residents waiting far too long for help. Call lights go unanswered and basic care like bathing and toileting is delayed or overlooked. Management silences concerns instead of listening or making changes, leaving families feeling powerless and afraid. Residents are left in unsanitary conditions with roaches and black mold observed in the facility. Staff are overworked and turnover is high, preventing consistent, attentive care. The food is often described as inadequate or unappetizing with little variety. Rooms are outdated and cramped, not matching what is advertised. Instances of neglect or mismanagement have caused harm, with some reviewers calling for the facility to be shut down.Phoenix Mountain Post-Acute in Phoenix, AZ is best suited for families pursuing a recovery-focused path, where the priority is aggressive rehabilitation and skilled therapy that can lead to a measurable return of function. The strongest case for this community lies in its rehabilitation ecosystem: a team of therapists and nursing professionals who, when aligned and adequately staffed, can deliver attentive wound care, individualized therapy plans, and a clear progression toward outpatient follow-up. For someone entering post-acute rehab after a hospitalization or a major fall, the facility can be a solid choice when the emphasis is on getting back on track and maintaining gains after discharge.
That said, there are clear reasons to consider alternatives, especially for families prioritizing steady, reliable daily care over intensive therapy. A pattern of long call-light delays, inconsistent assistance, and occasional neglect in basic activities has repeatedly appeared in reviews, signaling that staffing levels and attention to daily needs can vary dramatically by shift. For loved ones who require constant supervision, prompt assistance with bathing, toileting, or pain management, or who have high risk of infection or skin breakdown, other facilities with stronger staffing guarantees and more consistent oversight may be a safer fit. The warnings about outdated infrastructure, pest concerns in some units, and uneven meal service further tilt the balance toward seeking other options for long-term custodial care.
The key pros at Phoenix Mountain - when the therapy and nursing teams are functioning at their best - often offset a great deal of the downsides for rehab-focused goals. Positive experiences emphasize the impact of dedicated physical and occupational therapy, with residents making meaningful progress toward mobility and independence. Several reviews highlight wound care quality, timely administration of medications, and smooth transitions to outpatient therapy, which are invaluable for someone determined to continue rehabilitation after discharge. In these cases, staff who connect with residents, coordinate services, and stay engaged in a patient's goals can transform a stay into lasting gains.
However, the main cons frequently undercut those advantages. Chronic understaffing and high turnover leave many residents waiting for help, with call lights going unanswered for extended periods. There are persistent complaints about inconsistent bathing, wet or soiled conditions, and limited responsiveness during nights and weekends. The management culture that some families describe - where concerns feel dismissed rather than addressed - further erodes trust. Facility conditions, including reports of small rooms, outdated d?cor, and occasional cleanliness lapses, combine with questionable food quality to create a day-to-day experience that can feel unstable or disheartening. When safety concerns spill into reports of improper catheter care or medication mismanagement, the risk calculus shifts considerably.
Practically approaching a decision requires a concrete plan. For those leaning into rehab, verify current staffing ratios, especially on the units handling post-acute care and therapy. Request to meet the therapy leadership and key therapists to understand their approach, goals, and whether continuity to outpatient services remains guaranteed after discharge. Inspect the living spaces to confirm privacy, room size, and bath accessibility, and ask about pest control and housekeeping routines. Speak with current residents and family members about response times, call-button reliability, and the consistency of daily care. Finally, demand transparent information about incident reports, clinical oversight, and how management handles concerns when they arise.
In the end, Phoenix Mountain can be a practical, effective choice for rehab-driven recovery when staffing is sufficient and oversight is strong. The strongest evidence of value rests with those who can leverage a robust therapy program and a compassionate nursing presence to regain function and transition smoothly to outpatient care. Yet the volume and severity of negative reports surrounding staffing shortages, safety lapses, and facility maintenance cannot be ignored, particularly for families prioritizing reliable, safe, long-term custodial care. The prudent path is to scrutinize current staffing, insist on clear care plans, and compare alternatives with a similar emphasis on safety, daily responsiveness, and ongoing quality improvement before making a final commitment.
130 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being. Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Phoenix Mountain is a premier assisted living community located in Phoenix, AZ. As a skilled nursing facility, we provide top-quality care and support for seniors who require assistance with their daily activities.
Our community offers an array of amenities designed to enhance the comfort and enjoyment of our residents. A beauty salon is available for indulging in pampering treatments, while cable or satellite TV ensures entertainment options are readily accessible. Community-operated transportation makes it easy for residents to explore the surrounding area, and our computer center allows them to stay connected with loved ones through technology.
Residents can enjoy delicious meals in our dining room, which offers restaurant-style dining and special consideration for dietary restrictions. Our fitness room promotes physical well-being, while our small library provides a cozy space for relaxation and intellectual stimulation. For those who enjoy gaming, our gaming room offers hours of entertainment.
The outdoor spaces at Phoenix Mountain include a garden where residents can take leisurely strolls or simply enjoy the fresh air. Housekeeping services keep apartments tidy and clean. Each apartment is fully furnished and equipped with private bathrooms for convenience.
At Phoenix Mountain, we prioritize the well-being of our residents by providing comprehensive care services. Our 24-hour call system ensures that help is just a button away, and 24-hour supervision guarantees round-the-clock support. Assistance with activities of daily living such as bathing, dressing, and transfers is provided when needed. We also coordinate with health care providers to ensure seamless medical care delivery.
For residents with specific dietary needs or preferences, we offer diabetes diet options and accommodations for special dietary restrictions. Our dedicated staff manages medication administration to ensure proper dosage and adherence. We also provide mental wellness programs to promote emotional well-being.
Transportation arrangement services are available both for non-medical purposes and scheduled medical appointments. Residents can take advantage of our transportation options conveniently located nearby various cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
Engaging in a vibrant social life is easy at Phoenix Mountain. Residents can participate in resident-run activities or choose from our scheduled daily activities and fitness programs. We also offer concierge services to assist with any specific needs or requests. Planned day trips allow residents to explore the surrounding area and engage with the local community.
Phoenix Mountain is dedicated to providing a comfortable, safe, and enriching assisted living community for seniors in Phoenix, AZ. With our comprehensive care services and extensive amenities, residents can enjoy a fulfilling and vibrant lifestyle surrounded by compassionate professionals who prioritize their well-being.
Phoenix Mountain is located at 13232 North Tatum Boulevard, Phoenix, AZ 85032 in Maricopa County, Arizona
Phoenix Mountain on seniors.fyi includes 19 photos including images showing interior, dining, building, flag, salon, fireplace, trees, outdoor, and more.
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Interior
Outdoors
Decor
Building
Architecture
Trees
Dining
Landscaping
Garden
Entrance
Fireplace
Patio
Exterior
Bookshelves
