Energy Care in Phoenix, AZ

Pros

• The staff are extremely patient and considerate.
• The lady in the store handled the packages professionally and swiftly.
• The PMB service is great.
• The owners are super friendly and always make customers feel welcome; the staff is helpful, fast, and makes shipping easy.
• They've always handled Amazon returns quickly.
• Zuna was great, very nice and friendly.
• Great service every time I come in.
• The staff are experienced, detail-oriented, precise, and efficient.
• The service, attention to detail, and respect are first class.
• The ladies who run the store are diligent, polite, and kind.

Cons

• Limin provided very rude customer service.
• Limin was annoyed and sighing, grabbing a blank sticker and placing it on the envelope without asking.
• The staff charged an additional five dollars for directing a package to a different address.
• There were multiple instances of horrible customer service at this location, leading the reviewer to vow never to return.
• Returns and refunds were missing or delayed, with several reviews noting ongoing problems at this location.
• The hours and signage were misleading; the mailbox area closed early despite signs.
• Printing and laminating services produced incorrect sizes, uneven cuts, and poor quality.
• Some staff were described as unhelpful and disrespectful, interrupting customers and arguing over fees.
• One reviewer alleged racist treatment and not being greeted, suggesting discriminatory service.
• The owner's responses to complaints were criticized as self-centered and unhelpful.

Review

This Phoenix UPS Store location near Energy Care is best suited for buyers who want a personal, hands-on shipping and mailing experience and regularly rely on notary, printing, or Amazon-return services. The operation tends to shine when the staff is in command and the line isn't crushing, delivering a genuinely friendly, efficient, and human touch. For families evaluating quick-drop shipping, straightforward notary work, and repeat business with familiar faces, this location can feel like a trusted, small-business partner. It is not ideal for those who demand uniform reliability, absolute consistency in pricing, or a perfectly platooned, all-day machine-like experience every visit.

Those who may want to consider alternatives are individuals with high expectations for flawless, error-free service every time, or anyone who cannot tolerate occasional rough interactions from a few staff members. Several reviews describe encounters with rude or questionable behavior, inconsistent information, and situations where promises or policies seemed to shift from visit to visit. If smooth communication, predictable hours, or guaranteed turnaround times matter - especially for time-sensitive shipments or returns - exploring other UPS stores or competing offices (or even FedEx Office) could be a wiser choice. A few reviews also point to misrouted or missing packages, which can undermine trust when needs are urgent.

On the upside, the strongest pros consistently cited - friendly, capable staff, the ability to handle multiple tasks in busy periods, and the availability of notary and printing services - do meaningful work for decision-makers. When the team is at its best, customers experience quick drop-offs, precise guidance on shipping options, and clear, courteous assistance with notary transactions. Several reviewers note that notary services were fast, convenient, and affordable, and that printing and copying tasks were completed with care. The personal attention from the most reliable team members can transform a routine errand into a surprisingly smooth experience, especially for small business owners or families handling back-to-school or holiday logistics.

Yet the cons are real and not trivial. Recurrent complaints highlight uneven front-line behavior, with some staff reportedly dismissive or inflexible, and at times a sense that ownership or management is not fully aligned with delivering consistently respectful service. Hours and access occasionally cause frustration, including references to misaligned signage or early closures for parts of the facility, which complicates planning. There are also persistent concerns about package handling and returns - reports of delays, tracking mismatches, or returns not appearing as promised - issues that can be devastating for a business or a family counting on timely refunds or replacements. The variety of experiences means risk tolerance will vary widely by visit and by staff member.

The key to leveraging the positives while mitigating the negatives lies in recognizing when this location truly shines and planning around the variability. The pros offset the cons most reliably when staff turnover is low, lines move quickly, and the team's collective expertise is applied to notary needs, printing projects, and careful shipping advice. Loyal customers who repeatedly encounter the same helpful associates report consistently better experiences, with staff who remember preferences, anticipate needs, and explain options without pressure. In such moments, the center feels like a nimble, capable partner for urgent shipments and time-critical errands, and the likelihood of a positive outcome rises dramatically.

For families weighing the decision, the practical path is clear: treat this location as a strong option if notary, printing, and easy Amazon returns are core needs and if a personal, familiar team is available when visiting. If consistency, transparent pricing, and guaranteed reliability are non-negotiable, or if past encounters have left a sour impression, it makes sense to compare with other UPS stores or FedEx Office locations before committing. In the end, Energy Care's Phoenix UPS Store can be a practical, even excellent choice for those who value a human touch and proven convenience - so long as the visit is treated as part of a relationship rather than a routine, one-size-fits-all transaction.

This part of Phoenix, Arizona, offers a convenient and diverse range of amenities for seniors looking to live in the area. With multiple physicians' offices nearby, including specialists in women's health and plastic surgery, seniors can easily access medical care. There are also several pharmacies within a few miles for easy prescription refills. The area boasts a variety of dining options, from fast food to upscale restaurants like Mastro's Ocean Club. Parks such as Desert Horizon Park provide opportunities for outdoor recreation and relaxation. Places of worship and cafes offer additional community engagement opportunities. For those who enjoy entertainment, theaters like Harkins Theatres Scottsdale are just a short drive away. Overall, this area provides a well-rounded living environment with accessibility to essential services for seniors.

Physicians

• Care MD (0.1 miles)
• Camelback Women's Health (1.8 miles)
• Elite Plastic Surgery (1.9 miles)
• Wyse, Mark Family Practice Specialists Limited (2.1 miles)
• Aoc (2.1 miles)
• 2nd Chance Treatment Center (2.1 miles)
• HonorHealth Medical Group - Primary and Immediate Care - Saguaro (2.8 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1 miles)
• Walgreens (2.1 miles)
• Fry's Pharmacy (2.2 miles)
• Walgreens (3 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.3 miles)

Restaurants

• In-N-Out Burger (1 miles)
• Taco Bell (1.9 miles)
• McDonald's (1.9 miles)
• Elevate Wine and Cheese Bar (2.2 miles)
• Mastro's Ocean Club (2.7 miles)
• The Cheesecake Factory (3 miles)
• Cold Beers & Cheeseburgers (3.5 miles)

Parks

• Desert Horizon Park (1.5 miles)
• Kierland Park (3.1 miles)
• Sun Devil Ridge Park (4.5 miles)
• Aviano Park (5.3 miles)
• Phoenix Mountain Preserve (5.4 miles)
• Thompson Peak Park (5.5 miles)

Places of Worship

• St Bernadette Catholic Church (2.1 miles)
• New Vision Center for Spiritual Living (2.6 miles)
• Impact Church (2.8 miles)

Cafes

• Starbucks (3 miles)
• Press Coffee - The Roastery (3 miles)
• Dutch Bros Coffee (3.1 miles)
• Starbucks (4.5 miles)
• Butters Pancakes & Cafe (4.6 miles)
• Dutch Bros Coffee (4.7 miles)
• Panera Bread (4.9 miles)

Hospitals

• Mayo Clinic (3.4 miles)

Transportation

• Scottsdale Municipal Airport (SDL) (3.5 miles)
• Enterprise Rent-A-Car (4.2 miles)

Theaters

• Harkins Theatres Scottsdale (4 miles)
• AMC DINE-IN Desert Ridge 18 (4.4 miles)