Energy Care

Pros

• Great UPS Store! The owners are super friendly and always make you feel welcome.
• Very helpful staff.
• The PMB service is great.
• Outstanding customer service. Very hard-working people and the reviewer would go out of their way to give them business.
• Zuna was great, very nice and friendly.
• This is an excellent store! The staff are so friendly and do a very efficient job.
• Always fast, friendly and helpful service at this location.
• Amazing staff. Never had a problem; this is a go-to store.
• Employees were fantastic, extremely helpful and very efficient.
• The staff here are amazing people.
• The team at this UPS Store is AWESOME.
• The ladies who run the store are the most diligent, polite, kind folks anyone would be happy to see daily. They are efficient and wonderful, making each daily experience a great one at their UPS Store.

Cons

• Limin provided very rude customer service.
• Limin refused to print the address on a sticker and told the customer to write it.
• The staff member appeared annoyed and sighed during the interaction.
• The employee grabbed a blank sticker and placed it on the envelope without asking.
• There were multiple instances of horrible customer service from one woman at the desk, prompting customers to take their packages elsewhere.
• The staff member rudely told the customer off that items shipped there were not supposed to be delivered, and charged an extra $5.
• Returns have gone missing, and staff admitted they had no idea what happened; missing returns appear to be a recurring problem at this location.
• Employees stared at a customer in line who needed to return an Amazon package, despite proper documentation.
• The mailbox area closes early and signage is misleading, leading to confusion and poor service.
• The language barrier contributed to miscommunication, and the overall service at this location is criticized as poor.

Review

The UPS Store in this area has clearly become a central part of many people's routines, and for good reason. Over several years, customers have repeatedly pointed to its convenient location, a steady stream of efficient service, and a staff that is patient and considerate even when lines get long or shipments become urgent. For folks who need to ship items quickly, print documents, or manage returns - especially Amazon returns - the store has frequently delivered a smooth, reliable experience. Several reviewers highlight that the team is capable and attentive, able to handle multiple packages swiftly and keep the workflow moving so customers can get back to their day.

A recognizably strong thread in the comments is the praise for the people who operate the store. Reviewers frequently describe the owners as friendly and the staff as "very helpful, fast, and detailed," with one note calling the group "the best." The store is depicted as clean, organized, and welcoming, with staff members who understand the value of making shipping, printing, and related services feel easy and straightforward. The consistency of positive remarks about the people behind the counter - whether it's dealing with packages, prints, laminations, or even the PMB (private mailbox) service - supports a general impression of a well-run, customer-focused shop.

However, not every experience is uniformly positive, and a few reviews highlight rough interactions that stand out amid the otherwise favorable sentiment. One reviewer recounts a notably rude customer-service moment involving a staff member named Limin, describing a situation where they needed help with a document and a sticker for an address, which the employee declined and suggested the customer simply write the address by hand. The reviewer felt disrespected by the tone and procedure and, in a later encounter, observed continued impatience. This isolated incident underscores a caveat for potential customers: while many experiences are excellent, there can be moments of poor service from individual staff members that can leave a lasting impression.

There are also serious concerns raised about particular service failures. One customer reports a dropped-off return that later showed up with a tracking number not matching their package, followed by a store response they felt was dismissive. When they visited in person, a clerk reportedly panicked and admitted ignorance about what happened, and the return remained missing. This has led the reviewer to characterize missives about missing returns as a recurring problem at this location, urging others to avoid the store for certain types of returns. Another negative review details a confrontation with a staff member described as rude who allegedly threatened to send the customer's item back and charged an extra fee that the customer did not expect, ultimately leaving with a highly negative impression and vowing not to return. Taken together, these accounts illustrate that while many leave satisfied, there are occasions when service inconsistencies and miscommunications can overshadow otherwise positive experiences.

On a more consistently glowing note, several reviewers single out specific staff members who embody the strengths of the operation. One reviewer praises Zuna as "great" and friendly, while others commend the overall team as "awesome" and "fast, friendly, and always pleasant." Customers with particular needs - such as accessibility or time sensitivity - also report positive experiences, mentioning that staff members are supportive and patient, even when the shop is busy. There is a strong sense that when the store runs smoothly, the experience is outstanding: the staff's knowledge, efficiency, and courteous approach can turn routine tasks into a straightforward, stress-free visit.

Another recurring theme involves the store's hours and signage, which have caused some friction for customers. One review notes that the location claims to be open until 6 pm, yet the mailbox area closes much earlier (5:50 pm), and staff offered a 24-hour access feature that did not resolve the confusion. The reviewer felt the signs were misleading and suggested considering a different location. This concern about hours and signage reflects the broader reality that, even in a place with many positive interactions, clear communications about hours and access are essential to avoid frustration, especially for customers who rely on last-minute or after-work visits.

Overall, the reviews paint a picture of a store that can be an excellent resource for shipping, printing, and returns when things go smoothly. The proximity, consistently helpful staff, efficient service, and the personal touch from owners and long-time team members are repeatedly highlighted as strengths. Yet there are notable exceptions - isolated but impactful - where interactions with certain staff members and issues with returns or signage have led customers to question whether they should choose this location in the future. For someone considering this UPS Store, the experience seems highly dependent on the day, the specific staff on duty, and the clarity of information provided at the counter. If you're in the area and value fast, friendly service and are prepared for potential hiccups with particular employees or processes, this store is often worth a visit; if your needs hinge on flawless returns handling or strict adherence to posted hours, you may want to corroborate hours or consider alternative locations for those tasks.

This part of Phoenix, Arizona, offers a convenient and diverse range of amenities for seniors looking to live in the area. With multiple physicians' offices nearby, including specialists in women's health and plastic surgery, seniors can easily access medical care. There are also several pharmacies within a few miles for easy prescription refills. The area boasts a variety of dining options, from fast food to upscale restaurants like Mastro's Ocean Club. Parks such as Desert Horizon Park provide opportunities for outdoor recreation and relaxation. Places of worship and cafes offer additional community engagement opportunities. For those who enjoy entertainment, theaters like Harkins Theatres Scottsdale are just a short drive away. Overall, this area provides a well-rounded living environment with accessibility to essential services for seniors.

Physicians

• Care MD (0.1 miles)
• Camelback Women's Health (1.8 miles)
• Elite Plastic Surgery (1.9 miles)
• Wyse, Mark Family Practice Specialists Limited (2.1 miles)
• Aoc (2.1 miles)
• 2nd Chance Treatment Center (2.1 miles)
• HonorHealth Medical Group - Primary and Immediate Care - Saguaro (2.8 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1 miles)
• Walgreens (2.1 miles)
• Fry's Pharmacy (2.2 miles)
• Walgreens (3 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.3 miles)

Restaurants

• In-N-Out Burger (1 miles)
• Taco Bell (1.9 miles)
• McDonald's (1.9 miles)
• Elevate Wine and Cheese Bar (2.2 miles)
• Mastro's Ocean Club (2.7 miles)
• The Cheesecake Factory (3 miles)
• Cold Beers & Cheeseburgers (3.5 miles)

Parks

• Desert Horizon Park (1.5 miles)
• Kierland Park (3.1 miles)
• Sun Devil Ridge Park (4.5 miles)
• Aviano Park (5.3 miles)
• Phoenix Mountain Preserve (5.4 miles)
• Thompson Peak Park (5.5 miles)

Places of Worship

• St Bernadette Catholic Church (2.1 miles)
• New Vision Center for Spiritual Living (2.6 miles)
• Impact Church (2.8 miles)

Cafes

• Starbucks (3 miles)
• Press Coffee - The Roastery (3 miles)
• Dutch Bros Coffee (3.1 miles)
• Starbucks (4.5 miles)
• Butters Pancakes & Cafe (4.6 miles)
• Dutch Bros Coffee (4.7 miles)
• Panera Bread (4.9 miles)

Hospitals

• Mayo Clinic (3.4 miles)

Transportation

• Scottsdale Municipal Airport (SDL) (3.5 miles)
• Enterprise Rent-A-Car (4.2 miles)

Theaters

• Harkins Theatres Scottsdale (4 miles)
• AMC DINE-IN Desert Ridge 18 (4.4 miles)