5911 West Whitton Avenue, Phoenix, AZ 85033
For more information about senior living options: (844) 490-3973
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Shawn Hern stands out in the healthcare field for his professionalism, genuine care, and thoughtful leadership. Those who know him describe him as one of the most professional, loving, and caring individuals in the industry, and his influence is reflected in the way the entire staff approaches every resident. The team operates with a clear sense of purpose: they care about each person as if they were part of their own family. This isn't just a workplace for them - it's a community built on warmth, respect, and a shared commitment to treating residents with dignity and compassion.
Within this environment, the staff are described as deeply attentive and personally invested in the well-being of those they care for. Families and residents alike experience a sense of belonging, where care feels personal rather than transactional. The strong emphasis on treating residents as if they were family translates into consistent, neighborly kindness, thoughtful companionship, and a daily demonstration of the kind of support that makes a residence feel like a loving home. This atmosphere of authentic care is echoed by those who have recommended the community to others, underscoring the trust and confidence that come from a team that values each person.
A caregiver's attention to medications is a central aspect of the experience here. In one instance, a resident named Michael raised concerns about his medications, and the response was thorough and decisive. The management and staff treated the issue with the seriousness it deserves, ensuring that concerns are addressed in a way that prioritizes safety and clarity. The process that followed showed a commitment to transparency and accountability, reinforcing the sense that residents' well-being is the top priority.
The seriousness with which medication concerns were handled was reinforced by the involvement of external oversight. A complete investigation was conducted by the Department of Health Services, demonstrating that the matter was reviewed by an authoritative body. In addition, there was self-reporting to Adult Protective Services, which indicates a proactive approach to safeguarding residents and maintaining high standards of care. This combination of external review and self-reporting reflects a culture of openness and responsibility, where issues are addressed promptly and with appropriate oversight.
The facility's stated outcome from this process is that Pendergast House remains Deficiency Free, with a clear emphasis on operating under complete physician orders. This statement reinforces the belief that the community adheres to stringent regulatory and medical guidelines to ensure resident safety. By basing medication administration on physician orders, the team emphasizes accuracy, oversight, and consistency, reducing the risk of errors and ensuring that every treatment plan is medically sound. In this framework, safety and compliance are not afterthoughts but foundational principles that guide daily practice.
Together, these elements - compassionate, family-like care; a staff that treats residents with personal warmth and respect; and a strict, physician-guided approach to medications - paint a cohesive picture of a community dedicated to genuine well-being. The testimonials convey confidence in Shawn Hern's leadership and in a team that truly puts residents first. The combination of heartfelt care and rigorous safety practices creates a supportive and trustworthy environment for families seeking a loving home for their loved ones. For anyone evaluating long-term care options, the endorsement from those who experience it firsthand speaks to a hopeful, dependable, and people-centered community. In this setting, professionalism and warmth are not at odds; they form a consistent, harmonious standard of care that families can rely on.
Pendergast House Assisted Living Home is a welcoming and comfortable community located in Phoenix, AZ. As a board and care home, we provide personalized care and assistance to our residents in a cozy and homelike environment.
Our community offers a range of amenities to enhance the overall well-being of our residents. Our dining room provides nutritious meals prepared by our dedicated staff, accommodating special dietary restrictions as needed. Each resident's living space comes fully furnished for their convenience. Our outdoor spaces include a garden where residents can enjoy nature and relax. Housekeeping services are provided regularly to ensure a clean and organized living environment. Residents can stay connected with friends and family through telephone and Wi-Fi/high-speed internet services.
We prioritize the health and safety of our residents by providing comprehensive care services. Our dedicated staff assists with activities of daily living such as bathing, dressing, and transfers to ensure that each resident's personal needs are met. We work closely with healthcare providers to coordinate medical care for our residents, including medication management. Special dietary restrictions are carefully taken into account to provide delicious meals that meet individual needs. Transportation arrangements are available for medical appointments, ensuring that our residents have access to necessary healthcare services.
At Pendergast House Assisted Living Home, we believe in promoting an active lifestyle among our residents. Scheduled daily activities are offered to cater to various interests and hobbies, encouraging social engagement and overall well-being.
In addition to the amenities provided within our community, we are conveniently located near several cafes, parks, pharmacies, physicians' offices, and restaurants. This allows our residents easy access to additional services and recreational opportunities in the surrounding area.
At Pendergast House Assisted Living Home, we strive to create a warm and caring environment where each resident feels valued and supported in their daily lives while receiving top-quality care services tailored to their individual needs.
Pendergast House Assisted Living Home is located at 5911 West Whitton Avenue, Phoenix, AZ 85033 in Maricopa County, Arizona
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