Hillside Senior Living in Phoenix, AZ
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1546 East El Camino Drive, Phoenix, AZ 85020
For more information about senior living options: (844) 490-3973
Emerald Groves Assisted Living in Mesa is praised for the professionalism and capability of its nurses, caregivers, and supervisors. Emerald Groves provides top-notch care for loved ones and offers strong support to the family during difficult times. The local owners of Emerald Groves are prompt and efficient in facilitating placement and meeting tight admission schedules. Emerald Groves is competitively priced and well-run, with calming decor inside and out, including antiques. Hillside Senior Living is described as clean, with residents well cared for, and the staff (Vicki & Shelly) are amazing, with wonderful food and a comfortable private room.
They describe the place as horrible. They believe the staff steal and lie, blaming others. They think the truth will never be known. They found the two young ladies untrustworthy. They are glad they will never deal with this place again. The facility was no longer comfortable supporting their mother. The owner escalated the situation to fraud. The deposit was not refunded for months. They advise others to find a better facility that will honor patients' wishes and not run off with money.Hillside Senior Living in Phoenix is best understood as a place that can deliver a clean, well-kept, and comfortable daily living environment for residents who still require help with routine tasks but do not demand heavy, ongoing medical management. The facility has shown the potential to provide attentive, personable frontline care and a pleasant eating and living atmosphere in its earlier days, with private rooms and decor that contribute to a welcoming feel. For families prioritizing a calm, home-like setting and dependable basic services, Hillside can feel like a solid fit - so long as expectations stay focused on routine assistance rather than complex medical coordination or end-of-life decision-making.
Those facing advanced, highly coordinated medical needs or strict alignment with hospice policies should consider alternatives. The reviews suggest a sector of risk around critical domains: trust in staff, ethical handling of medications, and clear, enforceable policies on refunds and cancellations. Families with persistent concerns about staffing integrity, or who require seamless collaboration between the facility and third-party hospice providers, may find Hillside's current framework insufficient. In short, Hillside can work well for steady, task-oriented care, but it becomes less suitable where end-of-life decisions, medication changes, or financial disputes are central to the plan.
The strongest pros - cleanliness, engaged frontline staff, and a reputation for good meals and private rooms - are tangible and meaningful for day-to-day comfort. When operations run smoothly, residents enjoy a positive atmosphere, attentive assistance, and a sense of normalcy in routines. However, those strengths are dwarfed by significant cons exposed in the experience described by one family: allegations of theft or dishonesty among staff, questionable handling of medications, and a breakdown in trust that colors every interaction with administration. The contrast between initial impressions and later events makes it clear that core values such as integrity, transparency, and respectful collaboration with families cannot be treated as optional.
The most consequential risks involve safety, ethics, and financial clarity. Allegations that staff engaged in theft and then shifted blame undermine the fundamental assurance families seek in senior living. Even more troubling are claims that medication management and end-of-life decisions diverged from the family's wishes and the hospice plan, culminating in a forced relocation and a dispute over refunds. Those elements suggest a governance gap: decisions that affect a resident's comfort and a family's financial commitments were not harmonized with external care partners or clearly documented in a way that protects all parties. In such a climate, trust erodes long before a resident's day-to-day care is evaluated.
For families evaluating Hillside, a concrete checklist can help separate promising care from risky ambiguity. Ask for current licensing and any recent incidents, demand a transparent, written medication policy with explicit coordination protocols with hospice partners, and review the refund and notification terms in the contract. Request direct access to the administrator or owner for a candid discussion about dispute resolution, and seek recent references from families with residents at similar care levels. Observe how staff respond to questions about care plans, medications, and transition decisions. A thorough, documented process is essential to avoid the emotional and financial tangles evident in the reported case.
In the end, Hillside should be considered by families who value a reassuring daily environment and are comfortable with a care framework that may require proactive oversight to prevent discordance between family wishes, medical guidance, and administrative actions. It is not a choice to be made lightly by those who prize ironclad transparency and unambiguous governance, especially around end-of-life care and refunds. For others, exploring alternative communities with demonstrated, consistent track records in ethical care, clear hospice coordination, and straightforward billing practices will likely yield a safer, more predictable path. Due diligence, in-person visits, and written assurances are non-negotiable before committing.
10 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (9 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hillside Senior Living in Phoenix, AZ is a warm and inviting assisted living community that offers a range of care services to meet the individual needs of our residents. Our dedicated staff provides assistance with activities of daily living, such as bathing, dressing, and transfers, ensuring that each resident receives the support they require while maintaining their independence.
At Hillside Senior Living, we understand the importance of maintaining an active and engaged lifestyle. That's why we offer a variety of community-sponsored activities for residents to enjoy on a daily basis. From group outings to local parks and nearby cafes to devotional activities offsite, there are plenty of opportunities for socialization and enrichment.
Our spacious indoor common areas provide comfortable spaces for relaxation and socializing with fellow residents. Residents can also take advantage of our beautiful outdoor space and garden, perfect for enjoying the wonderful Arizona weather. Whether it's curling up with a book or joining in on a lively conversation with friends, there's always something to do at Hillside Senior Living.
We take pride in providing excellent dining options for our residents. Meals are provided and special dietary restrictions are accommodated to ensure everyone receives delicious and nutritious meals that suit their needs. Our dining room offers an inviting atmosphere where residents can gather together for meals and enjoy each other's company.
Residents at Hillside Senior Living also benefit from various amenities designed to enhance their comfort and convenience. This includes access to cable or satellite TV, Wi-Fi/high-speed internet, telephone service, as well as housekeeping services to keep their living spaces tidy.
Additionally, we understand the importance of easy access to essential services. With numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals nearby, residents have everything they need within close proximity.
At Hillside Senior Living in Phoenix, AZ, we strive to create a welcoming environment where seniors can thrive physically, mentally, and socially. Our compassionate staff is committed to providing personalized care and support, ensuring that residents enjoy a fulfilling and comfortable lifestyle.
This part of Phoenix, Arizona offers a variety of amenities and services that cater to the needs of seniors looking for a comfortable and convenient living environment. With several parks nearby, such as Phoenix Mountain Preserve and Royal Palm Park, residents can enjoy outdoor recreational activities and the beauty of nature. There are also numerous dining options ranging from fast food chains like Taco Bell to more upscale establishments like Wrigley Mansion. Additionally, pharmacies like Walgreens and CVS are easily accessible for medical needs. For healthcare services, there are reputable hospitals like Abrazo Central Campus and specialty providers such as Phoenix Skin Medical Surgical Group within close proximity. Places of worship like Open Door Fellowship Church provide spiritual support, while transportation options like the Thomas/Central Ave METRO offer ease of mobility around the area. Overall, this part of Phoenix provides a well-rounded community for seniors seeking a peaceful and supportive living environment.
Hillside Senior Living is located at 1546 East El Camino Drive, Phoenix, AZ 85020 in Maricopa County, Arizona
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