2301 East Lone Cactus Drive, Phoenix, AZ 85024
For more information about senior living options: (844) 490-3973
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Devante is an amazing help and extremely thorough. Staff at CAREFREE house really changed my life. This place has saved lives, and continues to strive to be the best facility in the state. The CEO Roberta really does care about the patients. James Singleton and Chris Cheaney have been a huge part of my recovery. They do their best to hire qualified behavioral health technicians.
They do not answer the phone and do not return calls. The facility lies about its services and is not professional. The counselors are seen texting on their phones while supposedly listening. The meals provided are described as gross and poorly prepared. They alienate families instead of connecting and healing. The scheduling is kept tight to charge for each meeting, while attempts to reschedule or cancel go unanswered. The place is unprofessional, and the managers are described as trash. People are warned not to send their loved ones there.The collection of remarks about rehab facilities in the valley paints a landscape of stark contrasts. On one end, there are stories of dedication and real impact from staff who go above and beyond, and on the other, accounts of frustration, miscommunication, and what some perceive as a lack of care. A recurring thread through several reviews is a sense that the experience can feel very personal: the attitude of the staff, the responsiveness of the facility, and the overall culture inside the program can either make recovery feel supported or make it feel impersonal and coercive. One reviewer even highlights a staff member by name - Devante - as exceptionally thorough and helpful, underscoring that there are individuals in these settings who genuinely make a difference. This reviewer also suggests considering other reputable options in the valley, such as Buena Vista or Purpose, hinting at a belief that some facilities may be safer or more aligned with individual needs than others.
Several readers recount highly negative experiences that center on accessibility and reliability. For instance, there are tales of a place that was difficult to reach by phone and slow to return calls, with the reviewer expressing strong dissatisfaction about being unable to get their son admitted. The sentiment is clear: when families and patients feel ignored or dismissed, trust frays quickly, and the perception is that the facility does not follow through on what it promises. In such cases, the tone is urgent and admonitory, as if the reviewer is trying to spare others from a similar disappointment.
There are also explicit warnings that contrast sharply with some positive notes elsewhere. One account labeled as an excellent experience stands alongside stronger condemnations, illustrating how variable experiences can be even within the same system. Another reviewer uses unequivocal language to describe a different facility as horribly misaligned with expectations: counselors who are more engaged with their phones than with patients, meals described as unpalatable, and a sense that the patients themselves end up supporting each other more effectively than the staff. The reviewer mentions a particular Scottsdale location and argues that the facility alienates families rather than helps them, casting doubt on the overall quality and professional standards.
Scheduling practices are another flashpoint in these narratives. A reviewer notes that the facility keeps appointments tightly scheduled - weekly or biweekly - for the sake of billing, while simultaneously failing to answer phone calls when patients or families attempt to reschedule or cancel. The frustration here centers on a business model that seems to place revenue before patient convenience and continuity of care, which many readers interpret as a sign of neglect or lack of empathy.
Amid the mixed bag of reviews, there are still positive endorsements that emphasize how a program can function as a resource and support system. One reader simply says the place is good and highlights the value of access to resources that aid in sobriety, with a willingness to recommend the program to others. Another review praises a specific setting, CAREFREE house, for its staff who genuinely changed the reviewer's life and conveyed gratitude and blessing for the care received. In these pieces, the emphasis is on genuine care, supportive staff, and meaningful impact in the recovery journey.
A particularly detailed and persuasive voice comes from a former patient of Ascend. This review acknowledges that, like any service dealing with complex human needs, there are ups and downs, and that some criticisms voiced by others may reflect reality in some instances. Yet the author emphasizes resilience and accountability within the program: staff are described as caring and capable, with a visible commitment to neighbors and the broader community. The reviewer stresses that the program is not about locking people away but about helping them work a structured recovery plan while navigating the day-to-day realities of living in a shared environment. They cite concrete examples of constructive engagement - neighbors being approached with offers to help, residents helping with chores, dog walking, or even haircuts, thanks to the reviewer's own trade as a licensed barber. The overall message is that Ascend has saved lives and continues to strive to be a strong, state-leading facility. The reviewer even defends the appearance of the residents, arguing that judging people by looks can be misleading and that recovery can look different on different days. They credit leadership, particularly the CEO Roberta, and colleagues such as James Singleton and Chris Cheaney, for fostering an environment where qualified but dedicated staff work to support a diverse group of ten clients per house, each with unique therapeutic needs.
Taken together, these reviews present a spectrum from wholehearted praise to pointed critique. They highlight that success in recovery programs often hinges on the quality of direct human interactions, the clarity and reliability of communication, and the degree to which a facility integrates residents into a supportive community rather than isolating them. The threads of praise for individual staff members - whether for their thoroughness, compassion, or practical help - contrast with the strong warnings about unresponsiveness, poor professional conduct, and practices that feel more focused on billing than on healing. The narrative also suggests that, for families and patients, the choice of facility may come down to personal fit: some places may offer a nurturing, life-changing environment, while others may fall short of expectations, leaving families frustrated and patients feeling underserved.
In the end, anyone considering rehab in the valley is left with a nuanced portrait. For some, there are clear ambassadors of care - staff who listen, assist, and treat residents with dignity; for others, the experience is marked by miscommunications, delays, and perceptions of neglect. The recurring counsel from these accounts is to probe with questions, visit and observe, and consider multiple options to find a program whose culture aligns with the patient's needs and whose staff demonstrate consistent, professional commitment to recovery. The stories remind us that rehabilitation is not a one-size-fits-all service, and the people who inhabit these spaces - the counselors, managers, and residents - shape the difference between a path that leads to real change and one that leaves families hopeful yet disillusioned.
10 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (17 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Located in Phoenix, AZ, this approved facility offers a range of care services for individuals seeking a comfortable and supportive living environment. The facility provides both Board and Care Home as well as Respite Care options to cater to different needs.
Residents can enjoy a variety of amenities such as a spacious dining room where delicious meals are served, fully furnished accommodations for a hassle-free move-in experience, and access to a beautiful garden and outdoor space. Housekeeping services ensure that the living environment is clean and tidy at all times.
For added convenience, the facility offers move-in coordination assistance to help residents settle in smoothly. Telephone and Wi-Fi/high-speed internet access are available for residents to stay connected with their loved ones or engage in online activities.
The dedicated staff at the facility provide assistance with activities of daily living such as bathing, dressing, and transfers. They also coordinate with health care providers to ensure that residents receive the necessary medical attention. Special dietary restrictions, including diabetes diets, are accommodated during meal preparation and service. Medication management is provided to ensure that residents take their medications on time.
Transportation arrangement for medical appointments is available, providing ease of access to healthcare facilities. Additionally, transportation services are provided for doctors' appointments.
Residents can look forward to engaging daily activities scheduled by the facility. This promotes social interaction among residents and enhances their overall well-being.
The location of this assisted living community offers numerous amenities nearby. With 6 cafes, 3 parks, 12 pharmacies, 11 physicians' clinics/hospitals located nearby, residents have easy access to various services within close proximity.
Overall, this assisted living community aims to provide a comfortable and supportive environment where individuals can receive personalized care while enjoying an array of amenities and nearby amenities for their convenience and enjoyment.
Approved Facility is located at 2301 East Lone Cactus Drive, Phoenix, AZ 85024 in Maricopa County, Arizona
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