Preferred Care at Home East Valley in Mesa, AZ

Pros

• The nurse practitioner who visits every couple of weeks is outstanding.
• They are a very professional company.
• Preferred Care at Home East Valley were life savers at a time we weren't sure where to turn to help with assisting our mom and dad's declining health; exceptional, friendly and dependable.
• The caregivers were equally amazing at taking care of them off and on over the following year as needed.
• Michelle visited with my mom and dad and the family the same day I called and had someone there in less than 12 hours.
• They were quick to call to offer a replacement if needed.

Cons

• Preferred Homecare will not process scripts despite fax confirmations.
• The company's customer service is nonexistent.
• They are taking money from customers' bank accounts illegally for services already paid for.
• They keep customers on hold for long periods with no assistance.
• The Tempe office sent the wrong mask, preventing CPAP use and causing billing issues.
• They are horrible and untrustworthy, with no accountability for caregivers.

Review

Preferred Care at Home East Valley is best suited for families who want reliable, one-on-one in-home support that allows a loved one to stay at home while receiving flexible, individualized care. The model pays off especially for seniors who benefit from consistent daily routines, companionship, light housekeeping, meals, and mobility assistance, and for those navigating dementia or post-hospital recovery where familiar surroundings matter. When a stable caregiver relationship can be built and adapted to shifting needs, this agency can deliver meaningful continuity. In Mesa and the East Valley, the strongest case is made for households that value personalized attention and the option of nurse practitioner visits to supplement daily care.

That said, serious caveats warrant careful consideration. Several reviews portray inconsistent administrative performance, including long hold times, difficulty getting updates on prescription scripts, and recurring billing disputes. A subset of families reported harmful gaps in oversight and accountability, with anecdotes of misused funds, missed or inappropriate care, and even outright unsafe situations. While not every family experiences these problems, the frequency and severity of such reports mean that this agency may require vigilant, hands-on supervision from family members or a dedicated care administrator. For households unwilling to invest that level of oversight, alternatives deserve strong consideration.

The core positives - compassionate, capable caregivers, strong fit for long-term home care, and the ability to tailor schedules - build a compelling offset to the downsides when the match is right. Families consistently praise providers who stay with the client, adjust to changing needs, and deliver meaningful companionship. The availability of a relatively high-touch model - multi-hour daily care, caregiver continuity, and the option for occasional nurse practitioner visits - can reduce transitions to higher levels of care and keep a loved one engaged in familiar routines. For those with moderate medical needs, the online portal and after-hours communication channel can add practical support, enhancing the sense of being connected to care teams between visits.

Still, the offset only holds if the program's strongest protections are in place. The most reliable care hinges on careful caregiver matching, stable scheduling, and proactive supervision - areas where reviews signal variance. The presence of one or two highly praised staff members can tilt the balance toward a positive experience, but gaps in oversight or miscommunication can quickly erode trust and safety. Families should anticipate potential delays in equipment deliveries, billing items that require prompt clarification, and the possibility of blunt or defensive responses from leadership when concerns are raised. In other words, the benefits depend on rigorous onboarding and ongoing governance.

To maximize the likelihood of a good outcome, enter with a concrete plan. Demand a formal assessment, a written care plan, and a guaranteed caregiver assignment with a primary point person. Insist on direct lines to a supervisor, and establish a clear escalation protocol for missed visits, billing questions, or safety concerns. Require a trial period to test caregiver compatibility and to verify response times for issues that arise after hours. Obtain written terms on rates, services included, and contingencies for caregiver substitutions. Verify licensing where applicable and ask for recent references from families with similar needs.

Ultimately, Preferred Care at Home East Valley can be a strong choice for households that value staying at home, prioritize personalized care, and are prepared to actively manage the relationship with the agency. The decision hinges on whether adequate governance, transparent billing, and dependable communication can be built into the arrangement. For families with limited time or whose loved ones require constant nursing supervision or kitted safety oversight, exploring alternatives - other trusted home-care providers with proven admin reliability or even an assisted living option with regulated oversight - may deliver greater peace of mind with less day-to-day management. In short, this agency is worth considering for the right family, provided guardrails are in place and expectations are crystal clear from the outset.

This part of Mesa, Arizona offers a variety of amenities and services that may be appealing for senior living. There are several physicians and dermatology clinics nearby for medical care, as well as pharmacies for easy access to medications. The area also boasts a number of parks where residents can enjoy outdoor activities and stay active. For those who are religious, there are places of worship in close proximity. Additionally, there are convenient dining options ranging from fast food to sit-down restaurants. Transportation is readily accessible with a general aviation center and airport nearby. Overall, this part of Mesa provides a mix of healthcare services, recreational opportunities, and convenience that may make it a desirable location for seniors looking to settle in the area.

Physicians

• Affiliated Dermatology (0.7 miles)
• One Medical (1.8 miles)
• Desert Sky Dermatology (2.6 miles)
• Dignity Health Comprehensive Clinic (2.8 miles)
• Manisha A Purohit, MD, FACOG (2.8 miles)
• The CORE Institute - Gilbert (3 miles)
• Trinity ENT (3 miles)

Parks

• Ashley Heights Park (0.8 miles)
• Crossroads Green Belt (1.1 miles)
• Desert Sky Park (1.5 miles)
• Finley Farms Park (2.5 miles)
• The Arbors Park (2.9 miles)
• Riparian Preserve at Water Ranch (3.5 miles)
• Cortina Neighborhood Park North (3.7 miles)

Pharmacies

• Walgreens (0.8 miles)
• Walmart Pharmacy (1.3 miles)
• Target Pharmacy (1.4 miles)
• CVS Pharmacy (1.7 miles)
• Walmart Pharmacy (2 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.8 miles)

Restaurants

• Joe's Farm Grill (0.8 miles)
• Taco Bell (1 miles)
• Popeyes Louisiana Kitchen (1.5 miles)
• McDonald's (1.5 miles)
• Chick-Fil-A (1.6 miles)
• Dog Haus Biergarten SanTan Village (1.8 miles)
• Ginger Garden (1.9 miles)

Places of Worship

• Saint Mary Magdalene Catholic Church (1.3 miles)
• Church of Jesus Christ of Latter Day Saints (3 miles)
• Church of Jesus Christ of Latter Day Saints (4.6 miles)

Theaters

• Harkins Theatres SanTan Village 16 (1.7 miles)
• Superstition Springs 25 (5.1 miles)

Cafes

• Starbucks (2.2 miles)
• Starbucks (4.5 miles)
• Black Rock Coffee Bar (4.6 miles)
• Starbucks (4.9 miles)

Transportation

• General Aviation Center (2.3 miles)
• Phoenix-Mesa Gateway Airport (AZA) (2.6 miles)

Hospitals

• Mercy Gilbert Medical Center (3.1 miles)