2222 East Jensen, Mesa, AZ 85203
For more information about senior living options: (844) 490-3973
What level of care are you interested in?
Assisted Living
Memory Care
Independent Living
Skilled Nursing Facility
Continuing Care Retirement Community (CCRC)CCRC
Other
The owner, manager, and staff at Jensen House are praised for loving kindness and professionalism. The aunt's final weeks were pain-free and peaceful thanks to the staff. The team works closely with Hospice of the Valley to support residents. The mom has been well taken care of with no issues. The reviewer would recommend Jensen House to others seeking care for a loved one in the later stages of dementia. Manager Vicky receives high praise for her leadership and care.
The reviewers claim that most residents have no advocate and are dumped off and forgotten. They describe staff as extremely rude to residents and lacking common courtesy. Residents are allegedly forced to sit all day, and attempts to move are met with yelling and being forced back down. There is little meaningful human interaction; the only entertainment is a TV. Injuries observed in a resident led to defensive, non-explanatory responses from staff when questioned. Care decisions are said to be controlled entirely by the manager, with no accountability to the owner. The owner is reportedly never present and relies on the manager to run things. The manager is described as rude, mean, and lacking compassion, with an aggressive communication style. Staffing is allegedly one caretaker for ten residents, causing residents to be ignored, especially during meals. Mealtimes are kept at early hours and residents often eat early or are in bed by early evening; no hoyer lift is used and med handling takes priority over direct care.Jensen House is portrayed in these accounts as a place where, for some families, the care team genuinely embodies kindness, professionalism, and a collaborative spirit with hospice services. One family recalls a rewarding experience with the owner, manager, and staff, emphasizing the loving kindness and professional demeanor of everyone involved. They recount that their aunt spent several months in the home and that her final weeks were pain-free and peaceful, thanks to the attentive staff. The close cooperation with Hospice of the Valley is highlighted, and the family expresses a strong willingness to recommend the facility to others who are navigating dementia care for a loved one. In this line of memory, the manager, Vicky, is singled out for consistently positive interactions, and the entire team is praised for maintaining a high standard of care, with many noting that their mother always received attentive treatment.
Another account echoes high praise for the same team, focusing on the day-to-day of the home. The reviewer mentions that the staff - particularly the manager - exhibited commendable dedication, and they specifically commend the person-in-charge as well as the broader staff for ensuring their mom received excellent care without any notable issues. This perspective emphasizes reliability and consistency in caregiving, underscoring how the environment felt safe and well-managed to a family experiencing a loved one's decline. The tone is one of gratitude and confidence, with strong recommendations for others seeking a reputable place for long-term care.
Contrasting sharply with these glowing testimonies is a deeply negative experience that begins with a cautious optimism at the initial tour. The reviewer recalls that the home looked clean and that the two caretakers they met seemed friendly, which raised hopes about a good fit for their husband. However, that initial impression did not endure once the move-in occurred. The reviewer describes a broad set of concerns: a lack of resident advocacy, with many residents seemingly left without advocates or oversight; residents reportedly being treated with little courtesy, sometimes being forced to sit for extended periods, and having little real human interaction beyond a television screen. The reviewer notes that when injuries were discovered, questions about what happened were met with defensiveness, and the impression was that inquiries were treated as accusations rather than genuine concerns.
A central grievance in this account centers on the management structure and the dynamics between the owner, Jennifer Story, and the manager, Vicky. The reviewer expresses the view that nothing could be said or done without going through Vicky, who is described as rude, mean, and lacking compassion. The sense conveyed is that the owner relies on Vicky to run the operation, and that this reliance inadvertently creates a bottleneck - where accountability is difficult to achieve and feedback is not handled constructively. The reviewer paints a picture of chronic understaffing, citing a ratio of one caregiver for ten residents outside mealtimes, which leads to residents being largely ignored, especially during meals when there may only be two caretakers on duty for overlapping dinner times. The mealtime schedule itself is criticized as irregular and early: breakfast at 5:45 a.m., lunch at 11:00, and dinner at 4:00 p.m., with many residents already in bed by 5:00 p.m. The reviewer attributes these timings to staffing constraints and notes that help during the evening could be compromised because staffing had to be allocated to safety rather than care.
The same account expands on the operational pressures felt by the caregivers. The reviewer describes caretakers who are consumed by tasks such as cleaning and crushing medications, leaving little time for direct resident care. When issues arise, staff reportedly deflect to the manager, rather than engaging in comprehensive problem-solving. The account also criticizes the reliance on a single manager for crisis response and questions the adequacy of the owner's oversight, suggesting that the owner seldom appears on-site and tends to side with the manager. An incident is cited where the owner acknowledged that Vicky's communication style could be aggressive, likening it to a "baseball bat" approach, yet the reviewer notes that this behavior or its implications were not being addressed in a meaningful way.
Ultimately, this strongly negative review culminates in a decisive action: after witnessing alleged injuries and raising concerns with Hospice, the reviewer requested a formal meeting with Hospice, the owner, and Vicky. The impression during that meeting was of visible dysfunction within the relationship between the owner and the manager. Consequently, the reviewer chose to remove their husband from Jensen House and arrange placement in another facility described as loving, kind, and peaceful, with care that they felt was superior. The contrast between the two experiences is stark: while one family celebrates compassionate care and collaborative leadership, another family paints a picture of neglect, mismanagement, and a distressing decline in the quality of daily life for residents.
Taken together, these narratives present a complex and highly polarized view of Jensen House. For some families, the home represents a beacon of comfort, compassionate interactions, and effective coordination with hospice services, where staff members are praised for their dedication and the environment feels safe and dignified for someone in the later stages of dementia. For others, the same facility is associated with significant concerns about resident advocacy, staffing ratios, timely and respectful engagement, and the overall culture of accountability within the management structure. The contrasting experiences emphasize the critical importance of direct observation, transparent communication, adequate staffing, and ongoing oversight in ensuring that residents receive the compassionate, personalized care they deserve. Prospective families are encouraged to inquire deeply about staffing levels, daily routines, mechanisms for addressing concerns, and the presence and involvement of ownership and leadership, as well as to seek corroboration from hospice providers and current families to form a complete picture before making a placement decision.
10 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (13 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Family Care Homes Jensen House is a warm and welcoming assisted living community located in the beautiful city of Mesa, AZ. Our dedicated staff provides personalized care in a homely environment, ensuring that our residents are comfortable and well taken care of.
At our community, we offer both board and care home services as well as respite care for those who may need short-term assistance. Our fully furnished rooms provide a cozy and comfortable space for our residents to call their own. Additionally, our housekeeping services ensure that each room is kept tidy and clean.
Residents can enjoy spending time in our outdoor space and garden area, perfect for relaxation and enjoying the fresh air. We also provide Wi-Fi/high-speed internet access so that residents can stay connected with loved ones or pursue their hobbies online.
Our caring staff is trained to assist with activities of daily living such as bathing, dressing, and transfers. We also provide medication management to ensure that residents receive their medications on time. For those with special dietary restrictions or diabetes diet needs, we offer meal preparation and service that caters to individual needs.
Transportation arrangements to medical appointments can be easily coordinated by our staff, giving peace of mind to both residents and their families. Nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters make it convenient for residents to explore the vibrant neighborhood.
Residents can also participate in scheduled daily activities designed to promote social interaction and engage their interests. Whether it's enjoying a cup of coffee at one of the nearby cafes or taking a stroll in one of the local parks, there are plenty of opportunities for our residents to stay active and connected within the community.
At Family Care Homes Jensen House, we prioritize the well-being and comfort of each resident. With our range of amenities and comprehensive care services, we strive to create an enriching and supportive environment for all who call us home.
Family Care Homes Jensen House is located at 2222 East Jensen, Mesa, AZ 85203 in Maricopa County, Arizona
Family Care Homes-Jensen House
Mesa, AZ
Convenient Mesa location with nearby amenities and affordable private rooms.
Family Care Homes-Jensen House costs
Family Care Homes-Jensen House images
Flomarie Love & Care Home 2
Mesa, AZ
Personalized, family-like care with activity updates shared with families.
Flomarie Love & Care Home 2 costs
Flomarie Love & Care Home 2 reviews
Flomarie Love & Care Home 2 images
Family Care Homes Gilbert House
Mesa, AZ
Small, intimate board-and-care with personalized, 24/7 ADL support.
Family Care Homes-Gilbert House
Mesa, AZ
Affordable private-room pricing in a home-like setting.
Family Care Homes-Gilbert House costs
Family Care Homes-Gilbert House reviews
Family Care Homes-Gilbert House images
Family Touch
Mesa, AZ
Caring staff in a clean, home-like environment with good meals.
Asela's Care Home - Mesa
Mesa, AZ
Competitive pricing for semi-private and private rooms compared to county/state averages.
Asela's Care Home - Mesa costs
Asela's Care Home - Mesa reviews
Asela's Care Home - Mesa images
Brookdale North Mesa
Mesa, AZ
Friendly, attentive staff with engaging activities in a clean, welcoming setting.
Brookdale North Mesa costs
Brookdale North Mesa reviews
Brookdale North Mesa images
Citrus Manor
Mesa, AZ
Caring staff in a clean, welcoming environment.
Grand Court Of Mesa
Mesa, AZ
Beautiful, spacious apartments with friendly, helpful staff.
Grand Court Of Mesa costs
Grand Court Of Mesa reviews
Grand Court Of Mesa images
Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
A Detailed Exploration of Assisted Living Medicaid Waivers Across the United States
Medicaid waivers for assisted living services provide vital support for seniors and individuals with disabilities in need of long-term care, with varying state-specific eligibility criteria and benefits. These waivers cover personal care and case management but often do not fully cover room and board, leading to waiting lists for many applicants.
