Touching Hearts at Home - Goodyear

Pros

• Touching Hearts was truly there for the family in a time of need.
• From intake through scheduling, the process was a breeze and the staff were thoughtful, professional, and patient.
• The family will definitely use them again in the future.
• Touching Hearts at Home has been excellent for a 91-year-old mom.
• They have been thoughtful in choosing her caregivers, with timely and helpful communication, and they are dependable.
• Jan and DeAnn are great, providing wonderful companionship, clear communication, fair policies, and genuine compassion.
• The organization offers top-notch in-home care; the staff identify each client's needs and match them with the perfect caregiver.
• The intake process is seamless, and the caretakers are angels.
• The management team is responsive, kind-hearted, and professional, and they source caregivers who truly care.
• They are lifesavers and treat clients like family.
• The caregivers are calm, caring, and friendly.
• Touching Hearts at Home is the best in-home care for the elderly; they are caring, professional, and dependable.

Cons

• The reviewer notes that the first staff member was amazing, but everyone after that was horrible.
• The management team's communication is described as "much to be desired," with schedule changes made without informing them.
• A reviewer states they would not recommend Touching Hearts at Home to take care of a loved one.
• They complain about not having a say on caregiver assignments and about abrupt schedule changes made without their input.

Review

Touching Hearts at Home Goodyear is best suited for families seeking a deeply personal, relationship-driven in-home care experience for an elderly loved one. It shines when care means more than tasks completed; it means companionship, steady communication, and a partner-style approach to navigating daily routines. The owners' hands-on involvement and a process designed to match caregivers to personalities and needs - and then adjust as those needs evolve - make this option ideal for seniors who want to stay at home with dignity, and for families that value clarity and reassurance from a trusted partner. It's especially strong for dementia care, post-surgical recovery, or progressive frailty where trust and emotional support are as crucial as assistance with activities of daily living. Those seeking a strictly transactional, highly standardized service may feel less empowered here.

Pros are concrete and repeatable: highly selective caregiver matching, ongoing oversight from Debra and Jan, and a clear track record of dependable, compassionate care. Families report caregivers who form genuine bonds with clients, maintain routines, and show up with minimal drama. Communication is a core strength when the care plan is active, delivering timely updates and rapid responsiveness that many families rely on during stressful periods. The agency excels at scale within a home setting - able to adapt around busy schedules, including weekends and extended-hour needs - delivering peace of mind that care will not disappear midstream. The personal touch - owner visits, proactive scheduling, and readiness to adjust hours or fill gaps - transforms home care into a trusted extension of the family.

Nevertheless, a minority of experiences expose potential fragility. Some families encountered inconsistent caregiver performance or shifts changed without sufficient notice, leaving the family to navigate last-minute disruptions. A pattern of turnover means not every caregiver will meet every family's expectations, which can briefly destabilize routines. A handful of reviews voice frustration with communication gaps or with changes in staff without advance consultation. These incidents are not universal, but they demonstrate that the system works best when families insist on clear caregiver profiles, prompt notification of schedule changes, and regular progress updates.

The positive core, however, tends to eclipse these drawbacks because the essential value rests in trust built through hands-on ownership, careful alignment of caregiver strengths to client needs, and a culture of going the extra mile. When Debra and Jan intervene, problems stay small and solvable, and families consistently report a sustained sense of security. The agency's ability to source compassionate, skilled aides who stay with a client through transitions - a notable rarity in many home-care markets - reduces the emotional and logistical burden on everyone involved. In a field prone to turnover, the demonstrated commitment to consistency and fit makes a meaningful difference and can offset occasional scheduling friction.

For families weighing options, the decision hinges on expectations. If a loved one requires around-the-clock, highly personalized support with genuine companionship and a responsive management team, Touching Hearts at Home Goodyear delivers. To minimize risk, request caregiver profiles and introductions before starts, insist on documented care plans with named backups, and establish a clear channel for updates and scheduling changes. Price transparency and fair policies are real assets when compared with less-personal agencies, but the value rests on ongoing communication and trusted relationships that sustain consistency over time.

Bottom line: this Goodyear operation is best for families seeking a high-touch, family-like in-home care experience where leadership actively shapes caregiver selection and care delivery. It stands out for humane, dependable responsiveness that creates stability for seniors and relief for anxious relatives. Those needing strict, routine-preserving scheduling with minimal caregiver variation or requiring formal medical nursing oversight should explore alternatives - such as larger, nationally backed home-care networks or skilled-nursing facilities - where medical workflows and staffing models are more prescriptive. For the right fit, engage early, demand alignment on caregiver match, and allow the proven personal touch to guide the decision.

This part of Goodyear, Arizona offers a convenient and practical location for senior living. With several physicians, pharmacies, and a hospital nearby, residents have access to quality medical care. There are also a variety of cafes and restaurants within close proximity, providing plenty of dining options. Additionally, the presence of places of worship offers opportunities for spiritual fulfillment. For leisure activities, there are several parks in the area where seniors can enjoy outdoor recreation. The Estrella Falls 16 movie theater provides entertainment options as well. Overall, this neighborhood offers essential services and amenities that cater to the needs and interests of seniors.

Physicians

• West Valley Vision Center (0.3 miles)
• Holland Jerry M MD (0.8 miles)
• Estrella Internal Medicine & Pediatrics PC (0.8 miles)
• Beatrice Keller Clinic (0.8 miles)
• Palm Valley Oral Surgery (1 miles)
• Palm Valley Medical (1.2 miles)
• Goodyear Eye Specialist (1.2 miles)

Cafes

• Starbucks (0.3 miles)
• Dutch Bros Coffee (0.5 miles)
• Starbucks (2 miles)
• Dutch Bros Coffee (2.6 miles)
• Starbucks (2.7 miles)
• Starbucks (4.1 miles)
• Starbucks (6.1 miles)

Restaurants

• Clubhouse Grill (0.4 miles)
• Burger King (0.5 miles)
• Old Pueblo Cafe (1 miles)
• McDonald's (1 miles)
• Chipotle Mexican Grill (1.1 miles)
• Wildflower (1.2 miles)
• Freddy's Frozen Custard & Steakburgers (1.3 miles)

Pharmacies

• Walgreens (0.4 miles)
• Walmart Pharmacy (0.5 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.1 miles)
• Walgreens (2.3 miles)

Places of Worship

• St Peter's Episcopal Church (0.5 miles)
• Church At Litchfield Park (1.1 miles)
• Vineyard Christian Fellowship West Valley (2.1 miles)
• The Rock Church (3.2 miles)

Parks

• Turtle Park (1.2 miles)
• Aleppo Park (1.4 miles)
• Rio Paseo Park (1.5 miles)
• Goodyear Community Park (2.2 miles)
• Avondale Friendship Park (2.6 miles)
• Wildflower Park North (3.4 miles)
• Goodyear Dog Park (5.8 miles)

Theaters

• Estrella Falls 16 (1.5 miles)

Hospitals

• Western Regional Medical Center (1.8 miles)

Transportation

• Phoenix Goodyear Airport (GYR) (3.5 miles)