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Heritage Health Care Center in Payson, AZ

Heritage Health Care Center is an assisted living community in Payson, AZ.

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Heritage Health Care Center in Payson, AZ

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  • Interior

    A cozy living room with a sofa, armchair, coffee table, and a computer desk.

  • Outdoors

    A view of a healthcare facility with prominent signage and surrounding trees.

  • Decor

    A cozy living room with comfortable sofas and warm lighting.

  • Building

    A small building with arches situated near trees, featuring a parking area in front.

  • Architecture

    A decorative fountain situated in a courtyard with archways and a tiled roof.

  • Bedroom

    A well-furnished hospital room with a bed, sofa, and table.

  • Trees

    A desert courtyard with a shaded patio area and outdoor seating.

  • Windows

    A cozy dining room with tables elegantly set for guests.

  • Dining

    An empty restaurant dining area with red tablecloths and ample natural light.

  • Lighting

    A cozy salon interior with mirrors, chairs, and warm lighting.

  • Garden

    An outdoor patio area with a glass table, chairs, and a red umbrella set against a garden backdrop.

  • Artwork

    A hallway featuring framed artwork on the walls, creating a welcoming and artistic atmosphere.

  • Outdoor

    A serene courtyard patio with outdoor furniture and a red umbrella, surrounded by trees and an adobe-style house.

  • Patio

    A cozy patio area featuring a pergola, outdoor furniture, and brick accents.

1300 South Street, Payson, AZ 85501

For more information about senior living options: (866) 208-4318

4.5 from 91 reviews
5 stars
72
4 stars
9
3 stars
0
2 stars
0
1 stars
10

Seniors.FYI Elite Community Awards

Top 5% Senior Living Community in 2018Top 5% Senior Living Community in 2024Top 5% Senior Living Community in 2025

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Overall Review of Heritage Health Care Center

common

Staff care and responsiveness stand out

Residents and families repeatedly describe caring, attentive staff.

Across the reviews, people describe staff who are pleasant, supportive, and focused on meeting needs, from nurses and CNAs to the therapy team. Several reviewers mention being greeted, having questions answered, and getting help when it is needed, including during medical situations after surgery or hospital stays. A smaller number of reviews raise serious concerns about being ignored or experiencing long waits for help, which appears to be the main inconsistency families flag.

differentiator

Therapy helps with real recovery

Physical and occupational therapy reviews emphasize meaningful progress toward getting home.

Many reviewers connect their improvement to the physical therapy and occupational therapy teams, describing training that builds strength and confidence after surgery and rehab stays. Several mention therapists explaining exercises clearly and working with daily goals, including transitions like returning to walking or moving more independently. Because multiple residents also specifically recommend the therapy program for rehab, therapy quality reads as one of the more consistently reinforced themes.

common

Cleanliness is repeatedly mentioned

Residents and visitors frequently comment on a clean facility.

Cleanliness comes up in a lot of reviews, with people describing the building as clean, well-maintained, and free of unpleasant odors. Reviewers also connect cleanliness with feeling reassured during stays, including after hospitalization or procedures. While there are negative reviews that complain about cleanliness and care practices, the overall feedback still repeatedly returns to the facility being clean.

caveat

Food quality gets mixed feedback

Dining reviews are mixed, with both strong praise and specific complaints.

A number of reviewers describe the food as good, appetizing, and sometimes even excellent, including after surgery or during rehab. Others say the food was not consistently good, with comments about seasoning and meals varying from dish to dish. Some reviews also mention trouble coordinating food requests tied to dietary needs, which is the clearest recurring concern alongside overall positive comments.

  • An empty restaurant dining area with red tablecloths and ample natural light.
  • A cozy dining room with tables elegantly set for guests.

How we summarize

We summarize when many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 96 resident community capacity 96 resident community capacity

Types of Care

  • Assisted Living Assisted Living
  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement

Care Services

  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Pharmacies

  • Fry's Pharmacy (9.7 miles)
  • Palace Health Mart Pharmacy (10.9 miles)

Restaurants

  • Demarcos Restaurant (10.3 miles)
  • Clint's Blue Line BBQ (10.3 miles)
  • Kari's Copper Cantina (10.4 miles)
  • El Ranchito (10.7 miles)
  • La Casita Downtown Glo (10.8 miles)
  • Bloom (10.8 miles)
  • Bravo Americano Moderno (10.8 miles)

Places of Worship

  • Wels (10.6 miles)
  • Sovereign Grace Baptist Church (10.7 miles)
  • San Carlos Southern Baptist (10.8 miles)
  • Church of Christ (10.9 miles)
  • St Johns Episcopal (10.9 miles)
  • Family Fellowship Church (10.9 miles)
  • Central Christian Church (10.9 miles)

Cafes

  • Bernard's Coffee Station (10.7 miles)
  • Vida E Caffe 153 (11 miles)
  • Nurd Berger Cafe (11.1 miles)

Physicians

  • Eastern Arizona Orthopedic Clinic (10.7 miles)
  • C V Wound Center (10.8 miles)
  • Red Rock Healthcare (10.9 miles)
  • Valley Radiation Oncology (10.9 miles)
  • Cobre Valley Surgical Service - Stephens R Triplett Do (10.9 miles)
  • Audiology (10.9 miles)
  • Andrade Oscar Md (11 miles)

Hospitals

  • Cobre Valley Regional Medical Center (10.8 miles)

Theaters

  • Hollis Cinema 4 (10.9 miles)
  • Hollis Cinema 4 (10.9 miles)
  • Apache Drive-In (10.9 miles)

Parks

  • Globe City Park (11 miles)
  • Community Center Park (11.9 miles)

Transportation

  • Globe Taxi Company (11 miles)
  • Arizona Eastern Railroad (11.1 miles)
  • U-Haul Neighborhood Dealer (11.5 miles)

Frequently Asked Questions

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Related Resources

  • activities of daily livingComprehensive Insights into Activities of Daily Living (ADLs) and Their Assessment

    Activities of Daily Living (ADLs) are fundamental tasks vital for an individual's independence, particularly in older adults over 85, and include functions like bathing and dressing; assessing ADLs alongside Instrumental Activities of Daily Living (IADLs) helps determine the level of required assistance due to age-related health challenges. Tailored support plans, involving family and community resources, are essential for maintaining dignity and autonomy in assisted living environments.

  • does medicare pay for assisted livingMedicare Coverage for Assisted Living: An In-Depth Exploration

    Medicare does not cover assisted living costs, as it focuses on acute medical needs and short-term care, with exceptions for certain medically necessary services like physical therapy. Individuals must explore other options such as Medicaid, veterans' benefits, or long-term care insurance to manage these expenses effectively.

  • assisted living vs nursing homeChoosing the Right Senior Care: A Detailed Exploration of Assisted Living and Nursing Homes

    Choosing between assisted living and nursing homes involves evaluating emotional and financial factors, with assisted living offering independence and support for daily activities at a lower cost, while nursing homes provide intensive medical care for individuals with significant health needs. The decision is influenced by personal preferences, health status, cognitive function, and varying Medicaid coverage across states.

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