Heritage Health Care Center in Payson, AZ
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1300 South Street, Payson, AZ 85501
For more information about senior living options: (844) 490-3973
The staff are friendly, attentive, and professional. The care provided is excellent, with therapists helping patients regain strength and return home. The facility is clean, well-maintained, and welcoming, with a home-like atmosphere. The care team is compassionate, knowledgeable, and treats residents like family. Families express gratitude for the kindness, professionalism, and personalized attention. The therapy team is top-notch, dedicated, and skilled, helping patients achieve their goals. The dining options are flavorful and meals described as delicious and nutritious. Activities and social engagement are varied and contribute to residents' well-being. It is described as a five-star CMS-rated facility with a deficiency-free survey.
The reviewer described the mother's death in the facility and warned others not to send loved ones there if they want them to survive. The reviewer claimed residents were ignored and CNAs were lazy, with a nursing ratio of 30 patients per nurse. The reviewer said staff often failed to respond to call buttons for hours and did not monitor patients adequately. The reviewer indicated that wounds from surgery were not kept clean due to poor care. The reviewer reported patients being left without water for long periods. The reviewer stated Christmas gifts were thrown away or kept by staff. The reviewer warned to run from the facility, calling it the worst of the worst.Heritage Health Care Center in Payson is best suited for older adults who are navigating post?acute recovery, rehab after surgery, or long?term skilled nursing that relies on a robust therapy program. The consistently strongest thread in the reviews is the therapy backbone: physical and occupational therapists are repeatedly described as skilled, goal?oriented, and able to move residents toward independence, often enabling a clear return home after procedures like knee or hip replacements. The caregiving culture is another standout, with nurses, CNAs, and techs labeled as attentive, compassionate, and genuinely engaged. The setting supports this effort - a clean, well?maintained, home?like atmosphere that eases the stress of rehab and ongoing care. A CMS five?star rating and a reported deficiency?free survey cited by several reviewers reinforce the sense that this facility pursues solid standards and practical outcomes.
Alternatives may be worth considering for families with particular priorities. A few reviews raise red flags about safety and responsiveness, portraying scenarios where assistance was slow or inconsistent and where wound care or IV management did not meet expectations. While these accounts are not ubiquitous, they signal the importance of verifying day?to?day operations up front. For families that demand near?perfect call?bell responsiveness, rigorous wound?care oversight, or an extra layer of safety, it is prudent to conduct thorough on?site conversations, request to speak with current residents, and review the most recent quality metrics before committing. In short, the facility is strong for rehab and daily support, but potential residents should screen for those niche concerns rather than assuming uniform perfection.
The core pros - exceptional therapy outcomes, attentive staff, and a supportive, family?oriented culture - tend to offset the noted drawbacks for most residents. The rehab team's effectiveness stands out; numerous reviews highlight accelerated progress and practical recoveries that translate into real independence at discharge. Nursing and CNA teams are repeatedly praised for their kindness, professionalism, and willingness to partner with families on care plans. The environment itself reinforces these strengths: a clean campus with clear routines, meaningful activities, and a sense of community that helps residents feel known and secure. Even where food and dining experiences are not uniformly praised, several residents report nourishing meals that meet their needs, with room for improvement in variety or seasoning being the more common caveat.
Families should verify a few practical details to reduce risk and align expectations with individual goals. Inquire about current nurse-to-patient ratios and average call?bell response times to gauge day?to?day attentiveness. Request access to recent survey results and internal quality metrics to corroborate the CMS impression. Review dining options, including menus and the facility's ability to accommodate dietary restrictions and preferences. Tour therapy spaces and ask about therapy intensity, progress tracking, and how discharge planning is coordinated with hospitals or home?care teams. Clarify wound?care protocols and IV management procedures, and ask how concerns are escalated and resolved. Finally, explore private?room availability and the mix of rehab versus long?term care tracks so expectations match the resident's trajectory.
In practical terms, Heritage Health Care Center delivers a compelling package for rehab?focused care and ongoing support in a warm, homey environment. The strongest leverage lies with the therapy team and the culture of genuine care displayed by front?line staff, which together often translate into meaningful functional gains and a smoother transition back to community living. For families with extremely high demands around safety oversight, consistency of care, or culinary experience, it remains wise to compare alternatives and demand transparent, current information. A structured visit that includes candid conversations with administrators, a tour of therapy and clinical spaces, and direct input from residents will illuminate how well this community's strengths align with the specific goals and risk tolerance of each family.
96 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Health Care Center in Payson, AZ is a skilled nursing facility that offers a comprehensive range of care services for individuals in need of assistance with their daily living activities. Our community is designed to provide a comfortable and nurturing environment for our residents, with various amenities and services to enhance their quality of life.
At Heritage Health Care Center, we understand the importance of maintaining one's personal appearance and grooming. That is why we have a beauty salon on-site, ensuring that our residents can always look and feel their best. Additionally, we offer cable or satellite TV in each room, so our residents can enjoy their favorite shows and movies at any time.
Transportation is never an issue at Heritage Health Care Center, as we provide community-operated transportation for our residents' convenience. We also have a computer center available for those who wish to stay connected with loved ones or engage in online activities.
Our dining options are designed to cater to special dietary restrictions, ensuring that each resident receives meals tailored to their individual needs. The dining room offers restaurant-style dining, creating an enjoyable atmosphere for every meal.
Staying physically active is important for overall well-being, which is why we have a fitness room equipped with exercise equipment as well as planned fitness programs. For residents looking for leisure activities, we offer a gaming room, small library, and scheduled daily activities led by our dedicated staff members.
Nature lovers will appreciate our beautifully maintained garden and outdoor spaces where they can relax and enjoy the fresh air. Housekeeping services are offered to keep living spaces clean and tidy.
For those requiring assistance with medication management or specialized dietary plans such as diabetes diets, our skilled nursing staff is available 24/7 to ensure the health and safety of our residents.
At Heritage Health Care Center in Payson, AZ, we strive to create an engaging and supportive environment where seniors can maintain their independence while receiving the care they need. Contact us today to learn more about our assisted living community and how we can cater to your unique needs.
Heritage Health Care Center is located at 1300 South Street, Payson, AZ 85501 in Gila County, Arizona
Heritage Health Care Center on seniors.fyi includes 28 photos including images showing interior, outdoor, trees, patio, courtyard, dining, rehabilitation, exercise room, and more.
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Comprehensive Insights into Activities of Daily Living (ADLs) and Their Assessment
Activities of Daily Living (ADLs) are fundamental tasks vital for an individual's independence, particularly in older adults over 85, and include functions like bathing and dressing; assessing ADLs alongside Instrumental Activities of Daily Living (IADLs) helps determine the level of required assistance due to age-related health challenges. Tailored support plans, involving family and community resources, are essential for maintaining dignity and autonomy in assisted living environments.
Medicare Coverage for Assisted Living: An In-Depth Exploration
Medicare does not cover assisted living costs, as it focuses on acute medical needs and short-term care, with exceptions for certain medically necessary services like physical therapy. Individuals must explore other options such as Medicaid, veterans' benefits, or long-term care insurance to manage these expenses effectively.
Choosing the Right Senior Care: A Detailed Exploration of Assisted Living and Nursing Homes
Choosing between assisted living and nursing homes involves evaluating emotional and financial factors, with assisted living offering independence and support for daily activities at a lower cost, while nursing homes provide intensive medical care for individuals with significant health needs. The decision is influenced by personal preferences, health status, cognitive function, and varying Medicaid coverage across states.
Interior
Outdoors
Decor
Building
Architecture
Bedroom
Trees
Windows
Dining
Lighting
Garden
Artwork
Outdoor
Patio
