6058 West Wethersfield Drive, Glendale, AZ 85304
For more information about senior living options: (844) 490-3973
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The constant rotation of caregivers meant residents never saw the same person twice, which was disruptive and stressful. The facility appeared severely understaffed, with the few staff on duty rushing from room to room and residents waiting too long for help. The reviewers chose His Mercy Assisted expecting compassion and care but found very little; staff seemed overworked and impatient, basic requests were met with sighs or ignored, and the promised mercy was lacking. The family moved the grandfather out after only two months. During visits, the mother's room was untidy and her bathroom not properly cleaned, with a lingering odor in the hallways, indicating housekeeping and hygiene were not a priority given the charges.The experience with His Mercy Assisted leaves a lasting impression of disorganization and disappointment, centered on the most basic needs of residents who depend on reliable care. The single, most troubling issue was the constant rotation of caregivers. It felt as if you never saw the same person twice, which created a sense of instability not just for the residents but for their families as well. Consistency is vital for those who require routine and familiar faces to feel secure, and instead of a steady, dependable team, there was a revolving door of staff members. This constant change made it incredibly disruptive and stressful for residents, who struggled to form any sense of continuity or trust in the people meant to look after them. The overall impression was that the facility was severely understaffed, with the few workers there rushing from room to room, attempting to squeeze too many tasks into too little time. Help was rarely prompt, and residents were left waiting far longer than is reasonable for assistance.
The family's decision to choose His Mercy Assisted was grounded in a hope for genuine compassion and attentive care. Yet the reality proved to be far from that vision. The staff members who were present often seemed overworked, and at times impatient with my grandfather. Basic requests for help were met with sighs or, in some cases, ignored entirely. This lack of responsiveness and warmth stood in stark contrast to the mercy and kindness that the facility's name promised. The disappointment wasn't a single incident but a pattern that emerged over the weeks, where patience wore thin and genuine acts of care felt increasingly scarce. In practical terms, that meant not only slower responses but a broader sense that the residents' needs were not being prioritized or treated with the dignity one would expect in a facility charging for care.
The negative impression extended beyond moments of direct care to the general atmosphere observed during visits. It was not just the care staff that seemed stretched thin; even residential spaces showed signs of neglect. My mother's room, on multiple visits, was left untidy, and her bathroom did not appear to have been cleaned to an acceptable standard. There was also a persistent, unpleasant odor in the hallways, a symptom of housekeeping and hygiene shortcomings that should be addressed in any reputable care setting. When people are living in a shared, semi-private space, a clean and sanitary environment is not a luxury - it is a baseline expectation. The combination of unclean conditions and a noticeable lack of attention to daily upkeep undermined any sense of safety and comfort that families look for when entrusting their loved ones to a facility's care.
Cost adds another layer of frustration to the overall experience. For what they charge, there was a clear expectation of a much cleaner, more sanitary environment and a higher standard of housekeeping than what was observed. The financial premium of long-term care should correspond to a demonstrable commitment to cleanliness, order, and attentive service. Instead, the observed conditions felt misaligned with the price point, amplifying the sense that the care being delivered did not meet the basic promises or the level of accountability families rely on when making such an important decision. The contrast between the charges and the actual upkeep and care contributed to a growing disappointment and a feeling of being let down by the system.
Ultimately, the cumulative effect of these issues led to a difficult decision: we moved my grandfather out after only two months. The combination of inconsistent staffing, slow responses to basic needs, and subpar housekeeping created an environment that felt unsustainable for our family and unsuitable for his well-being. The experience shook our confidence in the facility and underscored the importance of seeing, not just hearing about, the level of care residents receive. The impact extended beyond the immediate dissatisfaction; it raised questions about staff support, management accountability, and the prioritization of resident dignity in daily routines.
If you're evaluating a facility, this account highlights several red flags to watch for. In particular, pay close attention to staff consistency and turnover, responsiveness to routine needs, and the cleanliness and upkeep of rooms and common areas. Observe how housekeeping is handled and whether odors or signs of neglect are present. Consider the overall atmosphere during different times of day, noting whether residents appear comfortable, attended to, and treated with politeness and patience. Above all, ensure that the cost aligns with demonstrated quality of care, including tangible commitments to mercy, compassion, and thorough daily care. These elements - consistency, attentiveness, cleanliness, and value - are essential markers of a facility that can truly support both residents and their families over the long term.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (15 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mercy Adult Care Home IV in Glendale, AZ is a board and care home that provides exceptional care and support for seniors in a comfortable and homelike environment. Our fully furnished facility offers a spacious dining room where residents can enjoy delicious meals prepared by our experienced staff. The well-maintained garden and outdoor space provide a peaceful and relaxing atmosphere for leisurely walks or simply enjoying the fresh air.
We understand the importance of maintaining a clean and organized living space, which is why we offer housekeeping services to ensure that our residents feel comfortable and content in their surroundings. Our dedicated team also assists with move-in coordination, making the transition into our community as smooth as possible.
At Mercy Adult Care Home IV, we prioritize the health and well-being of our residents. Our highly-trained staff is available to provide assistance with activities of daily living such as bathing, dressing, transfers, and medication management. We also coordinate with healthcare providers to ensure that each resident's unique needs are met.
Nutrition is an essential part of senior health, which is why we offer diabetes diets and cater to special dietary restrictions. Our skilled chefs prepare delicious meals that are both nutritious and enjoyable for our residents.
Transportation arrangements for medical appointments are provided to ensure that residents can easily access necessary healthcare services. Additionally, there are numerous pharmacies, physicians' offices, restaurants, parks, cafes, places of worship, and theaters located nearby for convenient access to amenities and entertainment options.
We believe in promoting an active lifestyle among our residents, which is why we offer scheduled daily activities to keep them engaged and socially connected within our community. Whether it's participating in group exercises or joining recreational programs tailored to their interests, there is always something enjoyable happening at Mercy Adult Care Home IV.
Choosing Mercy Adult Care Home IV means providing your loved one with compassionate care in a warm and welcoming environment surrounded by a range of amenities and convenient nearby attractions.
Mercy Adult Care Home IV is located at 6058 West Wethersfield Drive, Glendale, AZ 85304 in Maricopa County, Arizona
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