6058 West Wethersfield Drive, Glendale, AZ 85304
For more information about senior living options: (844) 490-3973
The constant rotation of caregivers means residents never see the same person, which is disruptive and stressful. The facility appears severely understaffed, and the staff that are there are rushing from room to room. Residents are left waiting for help for far too long. The staff often seem overworked and impatient, with basic requests for help met with sighs or ignored. There is a distinct lack of the mercy promised in the facility's name. During visits, rooms and bathrooms were untidy and not properly cleaned, with a lingering odor in the hallways, indicating housekeeping and hygiene are not prioritized.Mercy Adult Care Home IV in Glendale is best suited for seniors who can tolerate persistent staffing instability and limited housekeeping support, and who have active family involvement or outside caregivers to fill critical gaps. The resident profile that tends to remain most satisfied under these conditions is someone with low to moderate care needs - largely independent with intermittent assistance - whose daily routine can be supervised by relatives or aides brought in from outside. In short, this community rewards a highly hands-on support network from family or friends and is less compatible with residents who depend on reliable, on-demand staff for timely help, medication reminders, or safety monitoring.
The lived experiences described across several reviews reveal a clear pattern of operational strain. The most consistent complaint centers on caregiver turnover: a uniform rotation means residents never see the same aide, creating disruption and anxiety for those who rely on routine. Understaffing is repeatedly cited, with staff members rushing from room to room and residents waiting far too long for assistance. This combination not only undermines dignity but also heightens safety risks, as timely help during a fall, a misstep, or a medical need becomes uncertain and inconsistent.
Housekeeping and hygiene emerge as another notable weakness. Families report rooms left untidy and bathrooms not properly cleaned, accompanied by a lingering odor in common areas. For families paying for a higher level of care, these issues feel unacceptable and raise questions about overall sanitation and daily maintenance. Taken together, the care delivery gaps and cleanliness concerns create a sense of unreliability that colors every interaction, from basic assistance to personal care.
The few positive signals in the reviews - namely, that two people awarded five stars - underscore how experiences can vary dramatically with staffing levels and moment-to-moment management. When the facility is not at its busiest, some residents may experience meaningful, compassionate attention. However, these favorable moments do not meaningfully offset the systemic drawbacks: persistent turnover, slow response times, and inconsistent cleanliness are structural problems that recur across multiple accounts and are unlikely to improve without decisive staffing reforms and stronger operational oversight.
For families evaluating alternatives, the message is direct: look for facilities with stable caregiver assignments, clear accountability, and robust housekeeping routines. Ask pointed questions about staff-to-resident ratios by shift, how often aides are rotated, and what procedures govern response times for call bells and bathroom assistance. Tour at different times of day to observe consistency, inspect guest rooms and common areas for cleanliness, and talk with frontline staff about workload pressures and management support. If pursuing Mercy, establish explicit expectations, request regular follow-ups from a manager, and consider a trial period with documented goals for improvement.
The bottom line is practical and firm: Mercy Adult Care Home IV is not well aligned with families needing reliable, prompt assistance and consistently clean environments. It may work only for residents whose families can consistently supervise and supplement care, and who can tolerate a degree of inconsistency in staffing. For those requiring dependable responses, better-staffed options with proven caregiver stability, stronger housekeeping protocols, and higher overall predictability are strong defaults. If keeping Mercy on the short list, approach it with a disciplined plan: set concrete benchmarks, demand transparency, and monitor progress closely from week to week.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (15 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mercy Adult Care Home IV in Glendale, AZ is a board and care home that provides exceptional care and support for seniors in a comfortable and homelike environment. Our fully furnished facility offers a spacious dining room where residents can enjoy delicious meals prepared by our experienced staff. The well-maintained garden and outdoor space provide a peaceful and relaxing atmosphere for leisurely walks or simply enjoying the fresh air.
We understand the importance of maintaining a clean and organized living space, which is why we offer housekeeping services to ensure that our residents feel comfortable and content in their surroundings. Our dedicated team also assists with move-in coordination, making the transition into our community as smooth as possible.
At Mercy Adult Care Home IV, we prioritize the health and well-being of our residents. Our highly-trained staff is available to provide assistance with activities of daily living such as bathing, dressing, transfers, and medication management. We also coordinate with healthcare providers to ensure that each resident's unique needs are met.
Nutrition is an essential part of senior health, which is why we offer diabetes diets and cater to special dietary restrictions. Our skilled chefs prepare delicious meals that are both nutritious and enjoyable for our residents.
Transportation arrangements for medical appointments are provided to ensure that residents can easily access necessary healthcare services. Additionally, there are numerous pharmacies, physicians' offices, restaurants, parks, cafes, places of worship, and theaters located nearby for convenient access to amenities and entertainment options.
We believe in promoting an active lifestyle among our residents, which is why we offer scheduled daily activities to keep them engaged and socially connected within our community. Whether it's participating in group exercises or joining recreational programs tailored to their interests, there is always something enjoyable happening at Mercy Adult Care Home IV.
Choosing Mercy Adult Care Home IV means providing your loved one with compassionate care in a warm and welcoming environment surrounded by a range of amenities and convenient nearby attractions.
Mercy Adult Care Home IV is located at 6058 West Wethersfield Drive, Glendale, AZ 85304 in Maricopa County, Arizona
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