Firebird Assisted Living

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  • Interior

    A cozy and elegantly styled modern bedroom with a calming color palette and natural light.

  • Decor

    A cozy and modern living room featuring comfortable seating, a fireplace, and a television.

  • Architecture

    A serene residential courtyard featuring lush greenery and a tranquil water fountain.

  • Dining

    A cozy dining area featuring a round wooden table and upholstered chairs.

  • Kitchen

    A modern kitchen featuring wooden cabinets and essential appliances.

  • Seating Area

    A modern café interior featuring a coffee counter and seating area.

  • Bathroom

    A modern and clean bathroom setup featuring a shower, toilet, and decorative elements.

  • Library

    A bright and inviting library space featuring ample bookshelves and a cozy reading area.

  • Palm Trees

    A serene hotel pool surrounded by elegant architecture and lush palm trees on a sunny day.

Firebird Assisted Living

7179 West Firebird Drive, Glendale, AZ 85308

For more information about senior living options: (844) 490-3973

4.1 from 100 reviews
5 stars
70
4 stars
4
3 stars
8
2 stars
3
1 stars
15

Assisted Living Board and Care Home Respite Care

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    Overall Review of Firebird Assisted Living

    Pros

    • pro The staff is amazing.
    • pro Mallory is kind, compassionate, and knows her stuff.
    • pro Katie Scott is amazing and helpful.
    • pro The grounds are beautiful and well kept.
    • pro The facilities are clean and inviting.
    • pro There is an overwhelming serenity when entering the home.
    • pro The new chef has brought enjoyment back to the dining experience.
    • pro Thunderbird Senior Living is wonderful, with kind staff and happy residents.

    Cons

    • pro Thunderbird Senior Living dining receives a minus "1" in regards to service. Tenants have waited over an hour just to get a bowl of soup, or often they don't receive their meal at all.
    • pro Now, for the quality of the food, it is a hit or miss. Mostly a miss!
    • pro 8 out of 10 times Thunderbird dining is disgusting!
    • pro Highly deceptive place! Even employees here complain of the hidden neglect. Do your research before sending loved ones here!
    • pro Keep your loved one out of here- CNA/caregiver who knows laws and has seen the inside operations, the "nurse" severely neglects people by not doing appropriate evaluations.
    • pro The self serve coffee containers by the deli were empty.

    Review

    Thunderbird Senior Living presents itself as a place of beauty, serenity, and genuine care, a campus that many visitors describe as clean, well-kept, and inviting. The recollections paint a landscape of sunlit lobbies, lake-view courtyards, and bright activity rooms where tenants can feel safe and engaged. Several reviews highlight generous praise for the people who work there, noting that staff members go above and beyond to greet visitors, assist residents, and keep daily life moving smoothly. In particular, families repeatedly mention how caring and attentive certain team members are, describing interactions that feel almost like a second family taking care of a loved one. The sentiment is clear: when the people in the building are kind, personable, and present, the experience can be deeply reassuring for both residents and their families.

    Yet alongside the warmth, there are persistent concerns about how everyday needs are met, especially around dining and transportation. One account centers on a troubling incident where a driver named Gary responded to a mobility- and vision-impaired customer with impatience, insisting she should have returned ten minutes earlier and offering to "call a ride for you" as if leaving her behind were acceptable. A witness stepped in to help the resident onto the bus, and others around her felt the moment was uncomfortable and unkind. This description underscores a tension some staff and onlookers have noticed: treating residents with patience, respect, and basic decency isn't optional in this setting, but a core expectation that, at times, appears unmet in real-time practice.

    Dining is a focal point of several reviews, with mixed experiences sparking strong language. One reviewer gave Thunderbird dining a harsh rating, noting that tenants frequently wait over an hour for a bowl of soup or that their meals arrive late or incomplete - "the ham" in a ham-and-cheese sandwich arriving without ham, for instance. Self-serve coffee stations were cited as often empty, and there was frustration over obtaining meals to go. A particularly blunt assessment claimed that eight out of ten dining experiences were "disgusting." On the other hand, other residents and families recognize improvements under new leadership and a renewed kitchen philosophy, describing the dining area as a work in progress but with signs of positive change, especially when a chef arrives and the atmosphere begins to feel more hopeful.

    Despite the dining setbacks, the community's strengths shine through in equal measure. Reviewers repeatedly praise the facility's cleanliness, the quality of the surroundings, and the breadth of activities available to tenants. Several entries emphasize that the grounds are beautiful and well maintained, and that the overall environment fosters a sense of safety and well-being. Visitors note the friendliness and helpfulness of staff at the front desk and throughout the campus, with many recounting how the staff's attentiveness makes a meaningful difference in their visits. Families appreciate the sense that their loved ones are cared for, not just housed, and they frequently commend the staff who provide companionship and meaningful engagement for residents who might otherwise feel lonely.

    Specific staff stories stand out as bright threads within the broader tapestry. People often call out individuals by name for their exceptional service and empathy. Mike and Maria are described as especially compassionate, doing "God's work" in their approach to care, and they're credited with making their mom feel comfortable and supported in a way that felt personal and loving. Visitors recall the moment they felt an overwhelming sense of calm the moment they stepped inside, thanks to the staff's warmth and the feeling of community you can sense the moment you walk through the door. Mallory earns frequent praise for going above and beyond to help families navigate options, while Katie Scott is singled out for her evident love of her work and her willingness to answer questions and guide families through decisions. Even the front desk staff receive positive remarks for being welcoming and helpful when visitors are trying to locate a friend or family member.

    The reviews also reveal real-world challenges that frustrate families and residents alike. A recurring complaint is the facility's phone system, described as down for days, making it hard to reach loved ones or the front desk. There are poignant notes about lobbies where tenants wait for assistance in uncertain circumstances - such as a senior lady in a wheelchair waiting for pickup after an appointment for a long period of time, with a sense of neglect that left a sour impression on those who witnessed it. Some reviewers express concern about the gaps between promises and delivery, and there are calls for better accountability and more consistent follow-through from staff and management.

    In recent updates, however, there is a clear signal that leadership and operations have shifted in a positive direction. An entry dated July 10, 2024 notes a new management company, Stellar, and highlights remarkable improvements: staff are better trained, amenities are more polished, and a new chef has reinvigorated the dining experience. The reviewer states that their mom is very happy there now, and they describe Thunderbird as "great" with lovely grounds, roomy apartments, and more affordable rental options relative to similar communities. Mallory's contributions are praised again as a true asset, and others echo the sentiment that the community has become more attentive and capable of meeting family needs. Names like Kathryn Scott and Catherine (for marketing) surface as examples of dedicated staff who left a lasting positive impression on tours and onboarding experiences, underscoring that a thoughtful, customer-focused approach is alive in the organization.

    Taken together, the collection of perspectives presents Thunderbird Senior Living as a place of substantial warmth and potential, anchored by a sincere commitment to resident well-being. The reviews acknowledge real and meaningful flaws - delays in dining service, communication hiccups, and moments when staff behavior falls short of the ideal. At the same time, they celebrate a culture of compassion, a genuine willingness to connect with residents and families, and a trajectory of improvement driven by new leadership and a refreshed approach to care. For families exploring this community, the message is nuanced: there is much to admire in the kindness and dedication of many staff members, and there are encouraging signs of progress, but it's important to stay mindful of experiences that can vary by time, team, and circumstance. The heart of Thunderbird appears to be in the right place, and with continued consistency and accountability, the balance between care and service could become even more reliably reassuring for all who call it home.

    Features

    Housing

    • 5 resident community capacity 5 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
    • Respite Care Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.

    Amenities

    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Phoenix Sky Harbor International (21 miles away) Phoenix Sky Harbor International (21 miles away)

    Care Services

    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Firebird Assisted Living in Glendale, AZ is a warm and welcoming community that provides exceptional care and support for seniors. Our dedicated staff are committed to ensuring the well-being and comfort of our residents, offering a range of services and amenities designed to meet their individual needs.

    We offer both board and care home options as well as respite care, providing flexible solutions for seniors requiring assistance with daily activities. Our community features fully furnished accommodations, creating a comfortable and homely environment for our residents. With beautiful gardens and outdoor spaces, our residents can enjoy fresh air and relaxation surrounded by nature.

    At Firebird Assisted Living, we understand the importance of maintaining a healthy lifestyle. Our dining room serves delicious meals that cater to special dietary restrictions, ensuring that our residents receive proper nutrition. We also provide housekeeping services to ensure that our residents' living spaces are clean and tidy.

    Our caring staff are trained to assist with activities of daily living such as bathing, dressing, transfers, and medication management. We work closely with healthcare providers to ensure comprehensive coordination of care for our residents. Transportation arrangements are available for medical appointments, allowing our residents to easily access necessary healthcare services.

    Engaging activities are an essential part of life at Firebird Assisted Living. We offer scheduled daily activities that promote social interaction and mental stimulation. Our residents can enjoy the company of their fellow residents while participating in a variety of engaging programs.

    Conveniently located near various amenities, Firebird Assisted Living offers easy access to cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This ensures that our residents have easy access to all they need while enjoying their vibrant surroundings.

    At Firebird Assisted Living in Glendale, AZ, we strive to create an inviting and supportive community where seniors can thrive. Contact us today to learn more about how we can make your loved one's assisted living experience exceptional.

    Nearby Places of Interest

    Physicians

    • Arrowhead Dermatology PC (0.8 miles)
    • Arrowhead Hospital - Bryan Ficarra, DO (1.6 miles)
    • Arrowhead Endoscopy & Pain Management Center (1.7 miles)
    • HonorHealth Medical Group - West Union Hills - Primary Care (1.7 miles)
    • SimonMed Imaging (1.7 miles)
    • Kevin Turner (1.8 miles)
    • Pleasant Pediatrics (2.3 miles)

    Restaurants

    • Babbo Italian Eatery (0.8 miles)
    • Zipps Sports Grill (1.9 miles)
    • Arrowhead Grill (2 miles)
    • Heroes Pub and Grub (2.1 miles)
    • The Cafe (2.4 miles)
    • Mochilero Kitchen (2.5 miles)
    • McDonald's (2.6 miles)

    Parks

    • Fletcher Heights Park (1.1 miles)
    • Thunderbird Park (2 miles)
    • Foothills Park (2.4 miles)
    • Mountain Ridge Park (3.4 miles)
    • Green Belt (4 miles)
    • Paseo Highlands Park (4.9 miles)

    Places of Worship

    • St Thomas More Parish (1.5 miles)
    • The Church At Arrowhead (1.8 miles)
    • CCV Childrens Building (2.3 miles)
    • Christ's Church of the Valley (2.3 miles)
    • Phoenix Arizona Temple (2.9 miles)
    • Copper Hills Church (3.9 miles)

    Pharmacies

    • Walgreens (1.7 miles)
    • CVS Pharmacy (2.3 miles)
    • CVS Pharmacy (2.3 miles)
    • Fry's Pharmacy (2.5 miles)
    • Walgreens (2.6 miles)
    • Walgreens (2.8 miles)
    • CVS Pharmacy (2.9 miles)

    Cafes

    • Starbucks (2.3 miles)
    • Starbucks (2.9 miles)
    • Dutch Bros Coffee (3.1 miles)
    • Black Rock Coffee Bar (3.9 miles)
    • Starbucks (4 miles)
    • Panera Bread (4.1 miles)
    • The Well Coffee Company (4.2 miles)

    Theaters

    • AMC Arrowhead 14 (2.4 miles)
    • Arrowhead Fountains 18 (3.4 miles)

    Hospitals

    • HonorHealth Health Center (4.5 miles)

    Frequently Asked Questions

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    Related Resources

    • does medicaid pay for assisted livingUnderstanding Medicaid Coverage for Assisted Living: A Comprehensive Guide

      The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.

    • does medicaid pay for assisted livingHow and When Medicaid May Cover Assisted Living Costs

      Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.

    • assisted living waiver programA Detailed Exploration of Assisted Living Medicaid Waivers Across the United States

      Medicaid waivers for assisted living services provide vital support for seniors and individuals with disabilities in need of long-term care, with varying state-specific eligibility criteria and benefits. These waivers cover personal care and case management but often do not fully cover room and board, leading to waiting lists for many applicants.


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