BANNER Home Care in Glendale, AZ

Pros

• The doctors genuinely care about patients' health.
• Dr Nagaraja is an excellent, knowledgeable physician who communicates clearly with patients and parents.
• Patients appreciate Dr Sharief for her dedication and attentive care.
• Dr Sandsrom is compassionate and takes time to teach, never rushing.
• The staff are friendly, professional, and attentive.
• Appointments are consistently on time and well organized.
• The Banner/endocrinology team provides thorough, empathetic care with good follow-up.

Cons

• The reviewer describes the experience with the office and Dr. Shareif as terrible.
• The front desk staff were rude upon arrival.
• There was a failure to notify that Dr Shareif was not in the office and that a tele-health call would be used.
• The staff blamed the patient for not choosing a closer office.
• There was no timely follow-up on test results, taking over a month to get any explanation, with long holds.
• The practice was described as broken, with the front desk described as incompetent and hostile.
• The doctor's repeated no-shows and tardiness caused significant delays and cancellations.
• Phone wait times were extremely long (30+ minutes) and appointments were frequently rescheduled.
• The reviewer suggested switching to a different doctor.

Review

Banner Home Care in Glendale, AZ is best suited for families seeking specialized pediatric endocrine care delivered by clinicians who combine deep medical knowledge with clear, patient-facing communication. The standout names in the reviews - endocrinologists who explain procedures, medications, and lab results in plain terms - demonstrate a level of expertise and bedside manner that can make complex conditions (such as Graves disease and related thyroid issues) more manageable for teens and their parents. When the physician is present, appointments are described as timely and thorough, with a focus on listening to questions and ensuring understanding. For families that prize education, empathy, and consistent medical guidance, this is a compelling option.

That said, there are clear signs that prospective families should weigh the administrative realities alongside medical strengths. The reviews reveal a mixed experience with front-desk staff and phone triage, including instances of long hold times, miscommunications about telehealth versus in-person visits, and occasional hostility or inattentiveness. For families living farther away or juggling competing obligations, these operational gaps can transform a routine visit into a stressful ordeal. In short, the clinical team may be excellent, but the office infrastructure and communication flow do not consistently match that standard for every patient.

The positives - expert endocrine care, compassionate clinicians, and patient-centered explanations - often offset the cons for families who can tolerate some friction behind the scenes. Several families praise doctors for taking time to answer questions, tailoring explanations to a teen's level of understanding, and coordinating care across tests and follow-ups. One clinician in particular is repeatedly cited as highly knowledgeable and responsive, reinforcing the impression that Banner Glendale can deliver high-quality medical management when the stars align. For families navigating complex endocrine conditions, the ability to rely on clinicians who educate and empower patients matters a great deal.

However, the most noteworthy downsides are practical: inconsistent appointment reliability, rescheduling without timely notice, and a pattern of lengthy or opaque communications about test results. A number of reviews recount delays in lab results or follow-up after tests, which can leave families feeling left in the dark during a period of concern. Others recount doctors missing in scheduled windows or front-desk staff delivering a less-than-warm reception. These experiences can erode confidence, especially for families trying to establish a new care routine or those balancing school, work, and medical needs.

For families making a decision, this is a clear value proposition: Banner Glendale offers potentially excellent pediatric endocrine care with clinicians who are genuinely capable and caring, but it requires patience and proactive communication to mitigate administrative rough edges. If timely phone access, consistent front-desk service, and predictable scheduling are non-negotiables, it may be worth exploring alternatives within the Banner network or independent pediatric endocrinology practices in the area. In particular, verify the current status of any preferred physicians, request a direct contact channel or care coordinator, and clarify expectations around telehealth availability versus in-person visits. A candid discussion about preferred communication styles upfront can prevent frustrating mismatches.

Ultimately, Banner Glendale stands out for families who can anchor their decision in the quality of medical care and patient education while accepting some ongoing administrative variability. For teens with Graves-related concerns or other endocrine needs, the clinicians' depth and their willingness to ensure comprehension offer real value. If reliability of scheduling and frontline services is paramount - especially for families juggling multiple commitments - consider arranging a visit with a specific provider, asking about dedicated staff support, and comparing with nearby alternatives. The right choice hinges on balancing the strength of the medical team with the consistency of the office experience.

Pharmacies

• Walgreens (0.1 miles)
• Walgreens (1.9 miles)
• Walgreens (2.2 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3 miles)

Physicians

• Banner Thunderbird Surgery Center (0.3 miles)
• Arizona Center for Hematology and Oncology (0.4 miles)
• AOC: Arizona Otolaryngology Consultants (0.4 miles)
• Arrowhead Health Centers (1.6 miles)
• Canyon Orthopaedic Surgeons (1.7 miles)
• Metro Surgery Center (1.7 miles)
• Northwest Clinic For Children (2.8 miles)

Restaurants

• Chipotle Mexican Grill (0.6 miles)
• Chick-Fil-A (0.7 miles)
• Don Ruben's Mexican Restaurant (1.7 miles)
• Bruster's Ice Cream (2 miles)
• Macayo's Mexican Table (2.1 miles)
• Sonic Drive-In (2.1 miles)
• Whataburger (2.4 miles)

Places of Worship

• Pure Heart Christian Fellowship (1.3 miles)
• Church of Jesus Christ of Latter Day Saints (3.4 miles)
• St Thomas More Parish (3.7 miles)
• The Church At Arrowhead (4.3 miles)

Cafes

• Dutch Bros Coffee (2 miles)
• Starbucks (2.9 miles)
• Starbucks (3 miles)
• Starbucks (3.1 miles)
• Starbucks (3.4 miles)
• Starbucks (3.4 miles)
• Starbucks (3.6 miles)

Parks

• Foothills Park (3 miles)
• Conocido Park (3.2 miles)
• Rio Vista Community Park (4.3 miles)
• Pioneer Community Park Off-Leash Dog Park (4.7 miles)
• Pioneer Community Park (4.9 miles)

Theaters

• AMC Arrowhead 14 (3.6 miles)
• Arrowhead Fountains 18 (3.9 miles)
• AMC Deer Valley 30 (4.8 miles)