Country Haven Adult Care Home

Pros

• Evelyn Padilla is an exceptional Activities Director who goes above and beyond to create a vibrant, loving, and engaging environment for the residents.
• Evelyn is an asset to Haven NH and to the Prescott community.
• The staff are wonderful, friendly and efficient; one can see they really enjoy their work and support each other.
• The management is available when you need help.
• The kitchen staff are kind, helpful, very patient, and good cooks.
• The activity department provides adequate activities to keep residents busy and happy.
• Cheyenne is a great listener and a dutiful problem-solver who makes continual efforts to help families with enrollment in state programs.

Cons

• Cathy was unbelievably rude and unhelpful.
• She acted careless, dismissive, and completely unprofessional.
• The front desk was described as sloppy and disrespectful.
• An employee gave the reviewer's mother something, and she died the day before Mother's Day.
• The price of staying there was described as way too much money.
• Such behavior could lead others to view the entire company as sloppy and disrespectful.

Review

The collection of reflections shared about Haven Health and Boulder Gardens paints a picture of two senior-living communities that many people hold dear for their warmth, attentiveness, and liveliness, even as they reveal some sharp disagreements and serious concerns. Across the messages, residents and families repeatedly highlight the daily warmth and competence of the staff, the sense of community, and the bright, active atmosphere that characterizes both campuses. Yet tucked into the praise, there are striking criticisms that reveal real gaps in service, front-desk professionalism, and, in at least one painful case, patient safety.

One of the most pointed critiques targets a front-desk interaction that left a lasting negative impression. A caller described Cathy, the receptionist, as rude and dismissive, arguing that the encounter reflected poorly on the facility as a whole. The reviewer urged the company to assess front-door manners and communication skills because, in their view, a receptionist's behavior can shape a visitor's entire impression of the organization. This single comment stands out as an urgent call for improved customer service and more consistent, respectful interactions at the first point of contact.

In sharp contrast to that negative note are the many glowing assessments of Evelyn Padilla, the Activities Director at Haven Health. Evelyn is repeatedly praised for bringing energy, enthusiasm, and a vibrant atmosphere to the residence. Reviewers describe her as an exceptional leader who goes above and beyond to create engaging programs and a sense of liveliness for residents. Her presence is credited with adding real value to the Prescott community and to Haven Health, making activities feel meaningful, enjoyable, and well-integrated into daily life.

Beyond Evelyn, multiple reviews celebrate Haven Health for cleanliness, sufficient staffing, and attentive care. Commenters note a clean-smelling facility, visible caregiver presence, and a sense that residents receive timely support. One family recounts visiting during the intake process and observing a well-staffed environment with plenty of caregivers, which contributed to confidence in the level of care for their loved one. Several notes emphasize that staff members - ranging from therapists to care aides - are accessible, professional, and committed to assisting residents with mobility, daily routines, and rehabilitation goals.

Several named staff members appear repeatedly in the praise, underscoring the sense that Haven Health is more than a building - it's a team with recognizable, trusted faces. Jazmin, a social worker, is described as especially helpful and compassionate, going "above and beyond" to support families through transitions. Jessica and Kathy in the activities and care teams are praised for their practical help and for brightening residents' days. Debi, a caregiver, earns consistent commendations for her strong performance, and other caregivers such as Yuve, Yareli, and Marlo are lauded for their cheerful, patient, and understanding approach to pain management and personal care. The transportation team, led by a dedicated driver, earns thanks for being responsive and considerate as well. One reviewer even notes that Cheyenne, the facility director at Boulder Gardens, was direct, honest, and a steady problem-solver who stayed engaged with families to ensure smooth transitions, including memory-care moves when needed.

The Boulder Gardens portion of the narrative adds another layer of warmth and detailed appreciation. Reviewers describe a setting that feels homelike and inviting, with gardens, wildlife, and tranquil outdoor spaces that support a calm, enjoyable living environment. Residents emphasize that staff members are consistently friendly, cooperative, and willing to help with practical needs, from housekeeping to maintenance. The activity department is highlighted as a reliable source of engagement, with opportunities for outings, group activities, and the chance to contribute suggestions for new programs. The kitchen staff receive praise for being patient, accommodating, and capable of meeting varied dietary preferences, with menus that offer alternatives and flexibility.

A common thread across these notes is the sense of genuine care and personal connection. Families recount moments when staff members listened attentively, offered reassurance to anxious loved ones, and stayed present during transitions - whether easing someone into rehab after a fall, supporting a relative through a difficult hospitalization, or helping a resident maintain a sense of independence and dignity in daily routines. The affection for the activities teams, the social workers, and the care-giving staff is clear, and many reviewers express genuine gratitude for the roles these individuals play in maintaining quality of life and a positive atmosphere.

Amid the abundant praise, there are a few sobering reminders of the realities that accompany elder care. One review recounts a serious allegation: a mother figure who needed physical therapy and an incident described as resulting in her death the day before Mother's Day after someone administered medication. That account stands out as a stark reminder of the gravity and fragility involved in elder care, and it underscores the importance of ongoing vigilance, accountability, and transparent investigations in every facility.

Cost and value are also part of the conversation. A reviewer questions how much residents pay and suggests that, if the reported price is accurate, it would be excessive. This note adds a practical dimension to the discussion, reminding readers that even in facilities with outstanding staff and strong community vibes, financial considerations play a significant role in decision-making for families evaluating care options.

Taken together, the reviews offer a layered portrait of Haven Health and Boulder Gardens: facilities that many residents and families hold in high regard for their warmth, staff dedication, and vibrant activities, paired with a few clear pain points. The most consistent strengths lie in the people - the directors, social workers, activity coordinators, caregivers, and support staff - whose energy and commitment shape daily life and create a sense of belonging. At the same time, the care teams must address concerns about reception and customer service, ensure rigorous adherence to safety and medical protocols, and maintain transparent discussions about pricing and value. If these facilities can continue to cultivate their strengths while addressing the highlighted gaps, they have the potential to offer an even more consistently reassuring and enriching environment for residents and their families.

This area of Chino Valley, Arizona offers a serene and welcoming environment for senior living. With various places of worship nearby such as People Who Care and First Southern Baptist Church, residents can find spiritual support and community engagement. The proximity to healthcare facilities like Optima Medical and Thumb Butte Medical Center ensures easy access to medical services. Additionally, the presence of pharmacies such as Safeway Pharmacy and Walgreens provides convenience for medication needs. Residents can enjoy dining options at restaurants like Log Cabin and Essence Kitchen + Bar, while cafes like Overflow Coffee offer relaxing spaces to socialize. Parks like Chino Valley Community Center Park and Memory Park provide opportunities for outdoor activities and leisurely strolls. Overall, this area provides a mix of healthcare services, dining options, recreational facilities, and spiritual support making it an ideal location for seniors looking for a peaceful and convenient place to call home in Chino Valley.

Places of Worship

• People Who Care (0.3 miles)
• First Southern Baptist Church (1.4 miles)
• Saving Grace Lutheran Church (2 miles)
• Church of Jesus Christ of Latter Day Saints (2.4 miles)
• Valley Community Church of the Nazarene (2.6 miles)
• Chino Valley Community Church (2.6 miles)
• Saving Grace Lutheran Church (2.6 miles)

Physicians

• Optima Medical - Chino Valley (0.5 miles)
• Thumb Butte Medical Center (0.7 miles)
• Sutherland Jean DO (1.2 miles)
• William - William Hennon Hennon MD (6.5 miles)
• Ponderosa Pediatrics (7.4 miles)
• Brian Brian Schilperoort Schilperoort MD (7.5 miles)
• Underwood, Lee Sequel Care of Arizona (9.6 miles)

Restaurants

• Log Cabin (0.8 miles)
• Bonn-Fire (1.1 miles)
• Essence Kitchen + Bar (1.7 miles)
• Domino's Pizza (1.7 miles)
• Subway (1.7 miles)
• Burger King (1.8 miles)
• KFC (1.8 miles)

Pharmacies

• Enlighten Life Coaching and Hypnotherapy (0.8 miles)
• Safeway Pharmacy (1.7 miles)
• Walgreens (1.7 miles)
• Safeway Food & Drug (1.7 miles)
• Fry's Pharmacy (9.4 miles)
• CVS Pharmacy (9.6 miles)
• Amerita (9.6 miles)

Transportation

• U-Haul Neighborhood Dealer (1.1 miles)
• Az Ace Ride (1.8 miles)
• Authentic Taxidermy (4.3 miles)
• Prescott Municipal Airport (6 miles)
• Prescott Ernest A. Love Field - Terminal (6.1 miles)
• Mile High Avionics (6.4 miles)
• Canyon Country Taxidermy (7.2 miles)

Cafes

• Overflow Coffee (1.2 miles)
• Chino Valley's Skillets Cafe (1.7 miles)
• Starbucks (1.7 miles)
• Starbucks (9.4 miles)
• Starbucks (11.8 miles)
• Dutch Bros Coffee (11.9 miles)

Parks

• Chino Valley Community Center Park (2.3 miles)
• Chino Valley Parks Department (2.3 miles)
• Memory Park (2.8 miles)
• Chino Valley Recreation Department (2.8 miles)
• Chino Valley Town Complex (2.8 miles)
• Pioneer Park (8.5 miles)
• Kayla's Hands Park (8.7 miles)

Hospitals

• Tri City Surgery Center (7.3 miles)
• Persyst Development (9.2 miles)
• Pronghorn Psychiatry (11.8 miles)