Veema Chandler ALH

Pros

• The facility is clean and well maintained, with nice amenities and meals that are quite good.
• Residents care about their neighbors and it really feels like a community.
• The med techs and nurses were very responsive and professional.
• Catherine and Devie were especially kind.
• Hunter is a great asset at the front desk.
• This is a beautiful place with the nicest people; staff and residents are very friendly and welcoming.
• The weekly salon appointments made residents feel beautiful and dignified.
• The weekly music events, crafts, and on-site church service gave quality to life for residents.
• Caregivers in assisted living were kind, attentive and caring for mom's needs.

Cons

• The dining is described as poor and often inedible, with raw chicken tenders and long wait times.
• Billing involved frequent incorrect charges for guest meals despite no guests.
• Care was hampered by severe understaffing; nurses were rarely present and call buttons were slow.
• A PRN pain medication dose was given without consent, raising safety concerns.
• Sundays typically had only one caregiver for the entire assisted living unit.
• Residents had to troubleshoot TV issues themselves despite TV service included.
• Maintenance delays left the ice maker broken for extended periods; residents sometimes fixed it themselves.
• Residents were asked to plunge their own toilets and to own plungers.
• Cleaning and housekeeping were often delayed or skipped due to staff shortages.
• Move-out documentation included damages and a 15% admin fee without a proper walk-through.
• Corporate promised refunds were delayed and checks arrived misaddressed.
• Leadership turnover and a perception of profit-driven priorities suggested residents were not the priority.

Review

The Enclave At Chandler elicits a wide range of experiences from families, revealing a picture of a community that can be warm and welcoming for some residents while deeply disappointing and problematic for others. On one hand, several families describe moments of genuine connection: new friendships formed, activities that bring joy, and meals that were thoughtfully prepared for some residents. One reviewer notes that their father has found happiness through renewed social circles, engaging activities, and dining options, and that he loves his home and feels more content than in years. In other cases, the memory care and assisted living staff are praised for kindness and attentiveness, with mentions of nurses, med techs, and front desk staff who are described as caring and supportive, helping a loved one feel dignified and at ease during difficult days.

On the other hand, a substantial chorus of complaints paints a starkly different reality. Dining, for many, is a major area of concern. Reviewers describe food that is often poor in quality, with specific allegations of undercooked chicken tenders on multiple occasions, long wait times, and limited dessert options. Some residents receive better meals during tours, but privately they report what they're really served. The overall impression is that dining quality can vary dramatically by shift or day, and that the dining experience often fails to meet expectations for comfort and nutrition. In addition, some reviewers point out that drinkware is small and alternate meal options are infrequently available, contributing to a sense of inconsistency and frustration.

Billing and administration emerge as another hot-button issue. Several families report ongoing billing discrepancies, including charges for guest meals that were never consumed and a need to scrutinize monthly statements carefully. The experience of handling move-out and end-of-life charges is particularly troubling for some, with disputes over damages, a non-itemized "move-out administration fee," and delays in receiving refunds. One family describes a long and delayed process to obtain a small credit, with the reconciliation finally arriving months later after persistent follow-up with corporate leadership. These experiences contribute to a broader perception that financial matters are not handled with transparency or timely responsiveness.

Care quality and staffing concerns are central to many accounts. Families frequently describe overworked and understaffed teams, with nurses rarely present and call buttons that sometimes go unanswered for extended periods. A lack of ongoing training is cited, along with situations where residents require a hands-on approach to basic care and medication management. Accusations include a serious lapse in supervision, such as a period when a nurse was not on site for more than three months, and incidents of PRN medications being administered without prior consent. Sunday coverage is described as particularly thin, leaving a single caregiver responsible for an entire unit at times. These reports contribute to a perception that residents are not always receiving consistent, attentive, and safe care.

Maintenance and housekeeping issues are another recurring theme. Some residents are expected to handle their own TV problems or have to rely on others to fix appliances like ice makers, with delays that stretch into days. There are accounts of routine maintenance taking so long that families felt compelled to intervene, sometimes with staff stepping into roles like cleaning rooms when necessary. Cleaning and housekeeping coverage are described as uneven, with delays that leave residents living in spaces that feel less than fully cared for.

Management and leadership responses appear to be uneven as well. Some reviewers describe unresponsiveness after move-in and a general sense that administrators disengage once money has been collected. There are stories of directors avoiding residents or family members who raise concerns, and inquiries that are met with limited or delayed follow-up. In at least one account, concerns were raised repeatedly, but the response from leadership felt insufficient or untimely, culminating in disappointment during an already challenging period.

The most somber notes come from the loss of loved ones. One reviewer recounts the heartbreaking experience of a father's fall and subsequent death, coupled with frustration over delays and lack of timely refunds tied to overpayments. The emotional toll is compounded by the perception that sympathy and acknowledgment from leadership were slow or insufficient, with a sympathy card arriving months after the passing, and with payment refunds unresolved for weeks after they were promised. These experiences underscore the profound impact that organizational responsiveness - and the overall quality of care - has on families during the most difficult times.

Amidst these varied experiences, there are still positive testimonials that highlight the best of what The Enclave At Chandler can offer. In memory care, reviewers commend specific individuals by name for their kindness and reliability, noting that caregivers and med techs were responsive and professional, and that the care team helped residents receive appropriate support. The presence of engaging programs - such as weekly salon appointments, music events, crafts, and on-site church services - contributes to a sense of community, dignity, and normalcy for residents. Some family members describe a clean, well-maintained facility with welcoming staff who treat residents as family, and who go above and beyond to assist families in navigating transitions between independent living, assisted living, and memory care.

Overall, the consensus among these accounts suggests a facility that can deliver moments of warmth, connection, and quality care for some residents, while falling short in areas that profoundly affect others - particularly around dining consistency, staffing levels, safety, maintenance responsiveness, and transparent billing. The narrative often points to corporate ownership changes as a factor in perceived declines in service quality, paired with anecdotes of leadership turnover and mixed managerial responsiveness. For families considering The Enclave At Chandler, the messages are clear: experiences can vary dramatically by unit, staff on duty, and moment in time. Prospective residents and families are advised to conduct thorough, ongoing due diligence - overlooking the polished tour meals and lobby appearances to seek candid feedback from current residents and their families about day-to-day conditions, staffing patterns, and the transparency of financial interactions.

Located in Chandler, Arizona, this neighborhood offers a variety of amenities and services that cater to the needs of seniors. With several parks nearby, such as Desert Breeze Park and Bark Park, residents can enjoy nature and outdoor activities. In terms of dining options, there are plenty of choices ranging from casual eateries like Supreme Shawarma and Wingstop to more upscale venues like The Cheesecake Factory and The Sicilian Butcher. Additionally, there are several pharmacies in close proximity for convenient access to medication and healthcare needs. For entertainment, residents can visit theaters like Chandler Fashion 20 or Arizona Mills 18 w/ IMAX. Medical care is easily accessible with hospitals like Chandler Regional Medical Center nearby. Places of worship such as Temple Emanuel and Compass Christian Church provide spiritual support for those who seek it. Overall, this neighborhood offers a well-rounded living environment for seniors looking to settle down in a vibrant community with ample resources at their disposal.

Parks

• Desert Breeze Park (0.3 miles)
• Bark Park (5.9 miles)

Restaurants

• Dirty Blonde Tavern (0.4 miles)
• Supreme Shawarma (0.7 miles)
• Wingstop (1.2 miles)
• Chompie's Restaurant (1.5 miles)
• The Cheesecake Factory (1.6 miles)
• Someburros (1.6 miles)
• The Sicilian Butcher (1.8 miles)

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.8 miles)
• Express Scripts (3 miles)
• Walgreens (3.3 miles)

Cafes

• Starbucks (0.7 miles)
• Starbucks (0.9 miles)
• Black Rock Coffee Bar (2.4 miles)
• Starbucks (2.8 miles)
• Starbucks (3.1 miles)
• Starbucks (3.2 miles)
• Peixoto Coffee Roasters (4.8 miles)

Physicians

• Step By Step Pediatrics (0.9 miles)
• HonorHealth Medical Group - South Tempe - Primary Care (1.8 miles)
• Centre For Contemporary Dental Concepts (2.1 miles)
• Valley ENT (2.8 miles)
• Sonora Quest Laboratories (2.8 miles)
• Gateway Pediatrics (2.8 miles)
• Arizona Allergy Associates (3 miles)

Theaters

• Chandler Fashion 20 (1.6 miles)
• Alamo Drafthouse Tempe (4.8 miles)
• Arizona Mills 18 w/ IMAX (5.8 miles)

Hospitals

• Chandler Regional Medical Center (3 miles)
• Phoenix ER & Medical Hospital (4.1 miles)
• Banner Health Ocotillo (4.2 miles)

Places of Worship

• Temple Emanuel (4.2 miles)
• Cornerstone Christian Fellowship (4.3 miles)
• Compass Christian Church (4.3 miles)
• Kingdom Hall (5.3 miles)
• Church of Jesus Christ of Latter Day Saints (5.6 miles)