2529 East Wildhorse Place, Chandler, AZ 85286
For more information about senior living options: (844) 490-3973
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The staff is fabulous. The wellness team leads staff to personal growth and professional excellence through mentoring and resources. The management team executes continuous improvement. The Veterans Day observances are well presented and reverential, honoring veterans and strengthening community relationships. Residents can choose from a huge range of daily activities or enjoy comfortable apartments. The staff and residents create a welcoming, family-like culture of hospitality. The transformation at Solterra Chandler is remarkable, with improvements in care, food, billing accuracy, compassion, and activities. Many residents have moved in and are thrilled to have found a generous ALTCS provider in the east valley. The entire team works tirelessly to support residents and their families.
The facility is described as the worst place to leave loved ones. There is reportedly only one attendant for 30 or more rooms, with staff who seem not to care. Management is criticized as ineffective and the environment labeled as nasty for memory care. The food quality has drastically declined, and residents deserve better meals. Front desk staff are described as rude with a terrible tone toward visitors. There are safety concerns including medication errors, unreported falls, and poor communication. Bridgewater's alleged negligent practices, such as "granny dumping," are cited as harming residents and reflecting poorly on the Solterra brand. The facility has had difficulties passing state inspections.Across a broad set of reviews, Solterra Senior Living in Chandler and its surrounding experiences present a complex picture: communities that are at once praised for warmth, hospitality, and meaningful improvements, and criticized for staffing shortages, management failures, and troubling lapses in care. The voices range from sharply negative to highly admiring, illustrating how a single facility system can feel profoundly different to residents and their families depending on time, leadership, and day-to-day circumstances. Taken together, they suggest a landscape where ongoing attention to staffing, communication, and program quality is essential, even as some families have found Solterra Chandler to be a welcoming, well-run home.
Several reviewers describe a persistent concern about staffing levels and attention to residents. One account notes only one attendant for thirty or more rooms, a situation that raises red flags about responsiveness and supervision. Related comments describe a broader pattern of what's perceived as understaffing, with feedback that the quality of services has declined after Solterra was purchased by another company. Families report repeated frustrations with front-desk staff and with inconsistent communication, including instances of dismissive or unfriendly treatment toward residents, delivery personnel, and visitors. In some cases, reviewers emphasize how crucial daily care and routine safety are, especially for memory care and other at-risk populations, and they express worry when staffing appears insufficient to meet these expectations.
Food quality is another recurrent theme. A number of reviewers lament that meals have declined in recent months, arguing that residents deserve meals that reflect the value they bring as paying for care. The criticism sometimes accompanies broader concerns about how resources are allocated - reviews that emphasize the need to balance cost containment with the basic dignity of mealtime for residents. In contrast, other reviewers acknowledge improvements in certain areas and express appreciation for programs, activities, and the overall atmosphere, but even among those more satisfied accounts, food quality remains a frequent touchpoint of disappointment or a specific call for positive change.
Yet the narrative is not uniformly bleak. A large, highly detailed positive review paints Solterra Chandler as a place that has undergone meaningful transformation under new leadership. The author, who has lived there for almost three years, praises the management team for continuous improvement and highlights two specific instances of robust leadership: a wellness team that mentors and develops staff, and a Veterans Day observance that connected residents with local and national representatives. The reviewer emphasizes the depth of care, the respectful tone of interactions, and the sense that the community has become more dedicated to treating residents with dignity. A companion message speaks to a culture of hospitality that feels almost familial, noting that residents and staff alike make guests feel welcome, and that the daily activity calendar offers a wide range of choices. This perspective frames Solterra Chandler as a community that is actively refining its care, with visible gains in care quality, communication, and community morale.
Other reviewers amplify the sense that positive change has become a defining feature of Solterra Chandler. Statements about the new team describe tangible improvements in care, food, billing accuracy, and overall compassion. The testimonials regularly mention specific staff members by name - Twyla, Carlo, Fermin, Debbie, Shone, Carlos, Winnie - as exemplary caregivers who personally demonstrate concern for residents. The sentiment extends beyond individual kindness to an organizational culture described as cohesive and collaborative, with comments that echo the feeling of being part of a supportive community rather than a sterile facility. Some reviewers characterize Solterra as a place where residents can choose from a broad array of activities or simply relax in comfortable living spaces, reinforcing the impression of a well-rounded, resident-centered environment.
Interwoven with these positive experiences are more troubling accounts that center on Bridgewater Assisted Living, a facility referenced in several family narratives as part of the same broader Solterra network. In stark contrast to the favorable Solterra stories, this account describes a nightmare scenario: a long-time elder care facility where wellness declined, communication with staff deteriorated, and policy adherence became questionable. The reviewer details a troubling arc of hospitalizations due to infections, unreported falls, and concerns about inconsistent medication administration, including medicines found on the floors and administered without proper monitoring. The family describes a particularly alarming incident of a serious fall and a subsequent hospital stay, followed by disputes with management over the level of care and responsibility. The account culminates in a sense of "granny dumping" practices and a perception that C-level leadership was resistant to accountability or meaningful resolution. The reviewer explicitly warns other families to conduct thorough due diligence, visit at multiple times, and verify that messages are returned promptly, underscoring the gravity of the concerns and their perceived impact on a loved one's safety and well-being.
Taken together, the reviews suggest a dynamic in which Solterra communities can be places of genuine warmth, improved care, and active leadership that redefines resident experience, even as other elements - staffing pressures, communication gaps, and cost-driven constraints - pose ongoing challenges. The strongest voices for improvement emphasize leadership, staff development, and a culture of hospitality that makes residents feel valued. The most troubling voices point to serious lapses in safety, medical oversight, and accountability, particularly in a separate facility within the same network. For prospective families evaluating Solterra Chandler or related communities, the message is clear: the experience appears to hinge on the specific campus, its leadership, and the current staffing realities, and due diligence - visiting at different times, asking pointed questions about staffing ratios, training, medication administration, and responsiveness - remains essential to making an informed decision about where a loved one might thrive.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (16 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Our Lady Of Fatima Assisted Living Home in Chandler, AZ. Our community offers a comfortable and enriching environment for seniors looking for assistance with daily activities while maintaining their independence.
Our residents enjoy the convenience of having a dining room where they can savor delicious meals prepared by our dedicated staff. Each of our fully furnished apartments provides a cozy space that can be personalized with treasured belongings.
Our beautiful garden and outdoor spaces offer opportunities to soak up the Arizona sun and enjoy nature. Housekeeping services ensure that our residents can focus on enjoying their time with loved ones rather than worrying about chores.
At Our Lady Of Fatima Assisted Living Home, we understand that transitioning into a new living situation can be challenging. That's why we provide move-in coordination services to make the process as smooth as possible.
We prioritize the well-being of our residents by offering assistance with activities of daily living such as bathing, dressing, and transfers. Our team works closely with health care providers to ensure that each resident receives the necessary care tailored to their needs.
Diabetic individuals will find specialized support at our community, including diabetes diets and medication management. We also accommodate special dietary restrictions to cater to individual preferences and requirements.
Transportation is readily available for medical appointments, ensuring that our residents have access to necessary healthcare services. In addition, there are numerous nearby cafes, parks, pharmacies, doctors' offices, restaurants, places of worship, theaters, and hospitals within easy reach.
Keeping active is important at Our Lady Of Fatima Assisted Living Home. Residents can enjoy a variety of scheduled daily activities designed to promote social interaction and engagement.
In summary, Our Lady Of Fatima Assisted Living Home in Chandler, AZ offers an inviting community where seniors receive personalized care while enjoying a range of amenities and easy access to nearby establishments.
Our Lady Of Fatima Assisted Living Home is located at 2529 East Wildhorse Place, Chandler, AZ 85286 in Maricopa County, Arizona
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