2110 North Ithica Street, Chandler, AZ 85225
For more information about senior living options: (844) 490-3973
Lisa at Brookdale Central Chandler is described as phenomenal and welcoming. The staff are portrayed as amazing and as making residents and families feel at ease, like family. Barbara in memory care is fabulous, attentive, kind and patient, showing respect to residents. Erica in memory care stands out for engaging with clients and providing special attention during activities. Brookdale's management is described as fantastic and caring about all residents. The executive Denise is noted as always available to residents and family members. The front desk staff are described as very sweet. Tracy is described as very friendly, knowledgeable, and helpful.
The facility used to be good but now it's pretty bad. The staff used to be awesome but now it's full of rude employees; only a few actually help residents. Lillian is absolutely awful to everyone and handles residents roughly. The food is horrible and often insufficient, with sandwiches at most meals. The halls smell awful, like urine. Call buttons are answered only after an hour or more. Residents are left in the dining room with no staff nearby to assist. There is rarely a nurse on duty, especially in the evenings. Roaches have been observed in the building. Rooms aren't cleaned and staff don't help with cleaning; laundry service is infrequent. A staff member was rude and unprofessional, telling a family member there was no loved one in the facility.Brookdale Central Chandler has drawn a wide range of experiences from families and loved ones, with many praising specific staff members and the overall warmth of certain interactions, while others describe a sharp turn toward frustration and disappointment. Across the comments, the facility is repeatedly framed as a place that can feel like a supportive, family-like environment when the right people are involved, but that can also fall short in daily operations and care in other times.
One of the most consistently glowing threads centers on Lisa, the staff member at Brookdale Central Chandler who is described as phenomenal from start to finish. Families recount being welcomed with open arms and feeling that their loved ones were treated with genuine care from the outset. A particular message thanks Lisa for being "a wonderful beautiful soul," highlighting the sense of ease she helps create during a difficult transition. Several reviews emphasize that Lisa's presence and approach significantly shaped a positive experience for families during the move, the settling-in process, and ongoing care for their moms.
Other positive notes spotlight the broader team and the leadership at Brookdale. One review commends the staff overall as "amazing," with specific appreciation for Lisa B. and Cole, the executive director, who are said to go above and beyond - where Cole is observed not only to talk with residents and families but also to roll up his sleeves and assist with tasks like cleaning a room. The message from this reviewer is that the staff's dedication and hands-on attitude help put families at ease and make them feel that Brookdale is a caring place for their loved ones.
Memory care also receives high praise in a few comments. Barbara is described as fabulous, attentive, kind, and patient, consistently showing respect to residents. Erica stands out in memory care for engaging with clients in meaningful, age-appropriate activities and ensuring that participants receive special attention. A reviewer who works in mental health notes that Erica handles the day-to-day challenges of the role with competence and care, acknowledging how demanding such work can be and expressing heartfelt thanks. The recurring praise for Erica and Barbara underscores that, within memory care, some staff members are widely respected for their warmth and attentiveness.
Beyond memory care, several reviewers emphasize the broader community and the sense that Brookdale can feel like a supportive family. Positive remarks mention the facility's ability to accommodate needs and provide a range of services, with gratitude toward Mary Ferolie for her helpful guidance and responsiveness, and appreciation for staff such as Tracy who are described as friendly, knowledgeable, and willing to help residents and families get set up. There are also mentions of Denise, the executive, who is frequently highlighted as accessible and caring, and of Chris and his team who contribute to a smooth transition and ongoing satisfaction. The sentiment in these accounts is that Brookdale can be a reassuring, positive home for a loved one when the staff convey empathy and efficiency.
Yet, not all feedback is favorable, and several reviews paint a contrasting picture of decline and inconsistency. A number of families describe a shift from what used to be a strong reputation to a facility where rude or disengaged staff have become more common. In particular, a med tech named Lillian is singled out by multiple reviewers as being unfriendly, unhelpful, or even rough with residents. Accusations include residents being overlooked, call buttons going unanswered for long periods, and a perceived lack of nurses on duty - especially in the evenings. Some comments complain of long wait times for assistance and a general sense that the staff's priorities may not always align with residents' well-being. Food quality is repeatedly mentioned as fluctuating from decent to poor, with concerns about insufficient portions or monotonous meals that resemble something closer to prison fare rather than a varied senior menu.
Cleanliness and safety concerns also surface in several posts. Reviewers describe hallways with unpleasant odors, occasionally roaches, and who is responsible for room and laundry upkeep as being unclear or insufficient. The frustration extends to issues like call bells not being answered promptly, residents left unattended in dining rooms, and a sense that the facility's standards have slipped compared to earlier experiences. The impression is that turnover among staff has contributed to variability in care and tone across shifts, leaving some families feeling uncertain about consistently receiving the attention their loved ones need.
A particularly troubling account involves a longtime resident's family member and a family member's husband who encountered a markedly different experience at the front desk. Meredith Pope is specifically named as having given a response that the reviewer found disrespectful and unprofessional, telling him that he did not have a loved one in the facility. The reviewer describes this exchange as devastating and unacceptable, calling for an investigation into the incident. This testimony adds a layer of concern about how front-desk communication and sensitivity are handled during emotionally charged times.
Taken together, the collection of reviews presents Brookdale Central Chandler as a place with strong individual advocates who feel supported by particular staff members and leadership, while also containing a substantial chorus of complaints about staffing consistency, quality of meals, cleanliness, and the responsiveness of care. The best-case narratives highlight people like Lisa, Lisa B., Cole, Barbara, Erica, Mary Ferolie, Tracy, Denise, and Chris as pivotal to creating a compassionate, family-like atmosphere. The more critical voices call for attention to retention issues, better training and accountability for staff like Lillian, improved nursing presence, more reliable meal service, cleaner environments, and more respectful communication at the front desk.
For families evaluating Brookdale Central Chandler, the message is nuanced. There is clear evidence that when the right staff members are in place and the leadership is engaged, residents can thrive in a warm, supportive environment that feels like home. At the same time, it is important to visit in person, speak with a range of staff, observe how call buttons are handled, evaluate meal options, and assess the overall cleanliness and mood across different days and shifts. The facility appears to have moments of exceptional care and moments of concern, and prospective families may find their experience hinges on the specific team members assigned to their loved one and the consistency of that team over time.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (12 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Central Dignity Assisted Living Home in Chandler, AZ is a premier senior living community focused on providing comprehensive care and a comfortable living environment for our residents. Our fully furnished facility offers a charming dining room where residents can enjoy delicious meals prepared by our talented chefs.
We prioritize the wellbeing of our residents and provide housekeeping services to ensure a clean and neat living space. Our move-in coordination service aims to assist new residents in transitioning smoothly into their new home. Our outdoor space offers a serene garden for residents to relax and bask in nature's beauty.
To keep our residents connected, we provide telephone services and Wi-Fi/high-speed internet access throughout the facility.
Our dedicated staff is committed to providing personalized care tailored to meet individual needs. We offer assistance with activities of daily living, such as bathing, dressing, and transfers. Our team coordinates with healthcare providers to ensure continuity of care for each resident. For those with diabetes or special dietary restrictions, we provide specialized meal plans.
Transportation arrangements are available for medical appointments, ensuring that residents can easily access necessary healthcare services. Additionally, we are located near several cafes, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
At Central Dignity Assisted Living Home in Chandler, AZ, we strive to create an engaging and fulfilling lifestyle for our residents. We offer scheduled daily activities to promote socialization and entertainment within the community.
Come discover the warmth and comfort of Central Dignity Assisted Living Home – where compassionate care meets an exceptional living experience.
Central Dignity Assisted Living Home is located at 2110 North Ithica Street, Chandler, AZ 85225 in Maricopa County, Arizona
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