Home Health Insights

Pros

• The staff and manager Michelle are extremely knowledgeable and caring.
• The company has very clean and nice employees.
• Michelle is highly regarded as a case manager by clients.
• When clients call, they receive courteous and helpful assistance.
• The reviewer would recommend the company to anyone needing help with their loved ones.
• The reviewer encourages others to join, promising they won't be disappointed.

Cons

• The caregiver dropped the mother-in-law, causing a shoulder injury, and the agency did nothing to address it.
• The agency fired the caregiver for asking for money from another client.
• Circle of Life failed to notify the case manager that there was no caregiver and failed to send another caregiver to tend to the mother-in-law.
• Circle of Life sent a secretary to tend to the mother-in-law for one day, but the secretary refused to go out again.
• The mother-in-law has been without daytime care for three weeks, with no communication to the case manager about the problem.
• On June 9, 2024, the mother-in-law arrived home in a state of severe malnutrition, weakness, and pressure ulcers from sitting in dirty adult diapers all day.
• The company demonstrated a lack of compassion and concern for clients and was described as senior abuse.

Review

Two very different experiences with Circle of Life Home Care emerge from the comments shared by readers. On one end, a reviewer praises the team as deeply knowledgeable and caring, especially highlighting Michelle as a highly effective case manager. This person describes the staff as "extremely knowledgeable and caring," and says they would rate the service "10 out 10." The tone here is one of gratitude and trust, with an emphasis on warmth, professionalism, and reliability from the people they interacted with.

On the other end of the spectrum sits a harrowing account of what is described as a severe lapse in care that allegedly endangered a family member. The reviewer claims that Circle of Life was contracted to provide home care for their mother-in-law, but the caregiver assigned to her allegedly caused a shoulder injury and the agency did not address it. They allege the caregiver was fired for soliciting money from another client, and that the agency failed to notify the mother-in-law's case manager about having no caregiver or to send a replacement for their wheelchair-bound, incontinent relative. The narrative continues with the claim that the agency sent a secretary to tend to the mother-in-law for one day, but that person then refused to return. The reviewer asserts the mother-in-law has been without daytime care for three weeks and that there was no proactive communication with the case manager about the problem.

The account then details a particularly troubling incident dated June 9, 2024, in which the mother-in-law allegedly arrived at the family home in a state of severe malnutrition, weakness, and pressure injuries from sitting in dirty adult diapers. According to the reviewer, these conditions persisted until a stepson could arrive home to help. This sequence of events is tied to the overarching claim that the agency failed to maintain basic standards of care and communication, leaving the family distressed and concerned for the mother-in-law's wellbeing. The reviewer states they are lodging formal complaints with the state Department of Health Services and the Better Business Bureau, signaling a belief that the conduct described constitutes serious neglect and potential elder abuse.

What makes the negative experience particularly stark is the sense of ongoing disruption and communication gaps. The reviewer emphasizes that the care gaps were not temporary lapses but a period of three weeks without daytime care, accompanied by no apparent outreach to the case manager about the unfolding problems. The severity of the allegations - malnutrition, immobility, and chronic soiled conditions - paints a picture of a system failing to safeguard a vulnerable senior under a caregiver's watch. In stark contrast to the positive review, this account casts Circle of Life as repeatedly neglectful in key responsibilities, from caregiver assignment and replacement to notification and oversight.

Interwoven with these serious claims is a separate, more favorable impression of the company from another reviewer who describes "very clean and nice employees." This attendee notes that they have "not had one problem with this company" and expresses confidence in the organization's capacity to deliver consistent support. The same voice singles out Michelle as a respected case manager, praising the accessibility and courtesy of the team when they call. The closing sentiment is strongly affirmative: "I would recommend this company to anyone that needs help with their loved ones! Come on aboard you won't be disappointed!" Such remarks convey a different experience of service quality, one rooted in reliable interpersonal interactions and a perception of a well-run operation.

Taken together, these two sets of comments illustrate a striking disparity in customer experiences with Circle of Life Home Care. One narrative centers on deep concern for safety, accountability, and continuity of care, while the other emphasizes positive, dependable engagement with staff and case management. The juxtaposition raises important questions about consistency across the agency's services: how assignments are made, how replacements are handled, how communication with case managers is maintained, and how quickly issues are escalated and resolved. It also highlights how individual caregivers and particular case managers can shape the day-to-day reality of care in profoundly different ways.

For prospective clients and families evaluating home care options, these accounts underscore the necessity of due diligence and proactive communication. The positive reviewer's experience suggests strong potential when the right team, led by a capable case manager like Michelle, is in place and responsive. The negative account, however, serves as a cautionary tale about what can happen if caregiver placement, incident reporting, and case-management collaboration falter. In any case, the overarching message is clear: ensure you have clear expectations, documented care plans, and a reliable point of contact who can coordinate care, report issues promptly, and involve the appropriate regulatory or oversight bodies when concerns arise.

Restaurants

• Big House Cafe (0.1 miles)
• Bedillon's Restaurant & Cactus Garden (0.1 miles)
• Hong Kong Kitchen (0.2 miles)
• Pirate's Fish & Chips (0.3 miles)
• Eva's Fine Mexican Food (0.3 miles)
• Whataburger (0.3 miles)
• Little Sombrero (0.3 miles)

Places of Worship

• Central Lutheran Church (0.1 miles)
• Victory Chapel (0.3 miles)
• Fountains of Living Water Church (0.4 miles)
• Templo Betania De Las Asamblea De Dios (0.6 miles)
• Sonland Lutheran Church (0.9 miles)
• Trinity Southern Baptist Church (0.9 miles)
• Southern Baptist Convention (0.9 miles)

Pharmacies

• Qol Meds (0.2 miles)
• Walgreens (1.8 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.2 miles)

Physicians

• Bob's Professional Hearing Center (0.6 miles)
• Arizona Hearing Center (1 miles)
• Barsz James C MD PC (1 miles)
• Salud For Women (1 miles)
• Progressive Pain Management (1 miles)
• Arizona Ob Gyn Affiliates (1.4 miles)
• New Horizons Women's Care (1.4 miles)

Parks

• Cook Plaza (0.8 miles)
• Gilbert Park (0.9 miles)
• Mosely Park (0.9 miles)
• Burris Park (1.4 miles)
• Blue Park (1.7 miles)
• Highland Manor Park (2.4 miles)

Transportation

• Ada Travel Bureau (0.8 miles)
• Budget Truck Rental (0.8 miles)
• U-Haul Neighborhood Dealer (1.1 miles)
• Enterprise Rent-A-Car (2.1 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (1.7 miles)

Hospitals

• CGRMC Urgent Care (2.3 miles)
• Banner Casa Grande Medical Center (2.5 miles)
• Banner Casa Grande Medical Center (2.5 miles)