Mountain Home Adult Care, LLC

Pros

• Olivia Robertson is praised as a compassionate and exceptional social worker with a big heart.
• HavenHealth and its staff are highly appreciated, with Melvin reportedly liking the place and the people.
• The Haven Camp Verde nursing staff and CNAs are caring and compassionate, with specific praise for Cindi, Kelle, Andreina, Kaylee, Eva, David, Tammi, and Candi, along with the rest of the team.
• Joann Underwood connected the family with Haven Camp Verde's assisted living; Raquel is helpful in coordinating paperwork; the facility is clean, cozy, and well-maintained; rooms are decent in size; staff are friendly and approachable.
• Leslie Ortega effectively resolved prescription issues, demonstrating dedication and care.
• Lucia Spence, as ALF Program Director, provides caring, competent, and dedicated leadership; Kelly Durkit goes above and beyond to ensure residents are well cared for.
• Kelley Durkit was a godsend to the family, delivering professional, caring, and trustworthy service.
• Anni in laundry consistently ensures personal gowns are returned, showing diligent service.
• Haven of Camp Verde Assisted Living is warm, welcoming, and genuinely concerned for residents' happiness, safety, and well-being.
• The facility is conveniently located next to Haven of Camp Verde skilled nursing, and the assisted living is noted as a high-quality, 5-star operation that serves the community.

Cons

• Leslie Ortega is proof that not all wildflowers bloom in the meadows nor are the days always brightest outside.

Review

Across Haven of Camp Verde, families share a consistent thread of gratitude for a team that blends professional skill with sincere warmth. One message centers on Miss Olivia Robertson, praised as a good social worker with a big heart who goes above and beyond to help people. The writer extols Olivia as the best social worker ever, thanking her for the care and support that lift up patients and families in their toughest moments. The sentiment is not just about tasks checked off a list, but about feeling seen, heard, and supported by someone who treats every person as a priority.

Another voice speaks on behalf of a brother who clearly found the Haven Health environment welcoming. He really liked the place and loved the staff, and the writer offers heartfelt thanks to HavenHealth and its team for the care provided. The appreciation goes beyond a single interaction, signaling a sense that the staff's approach and the facility's atmosphere resonated deeply with this family member. The praise implies consistency in kindness, attentiveness, and professional care that makes a positive impression on loved ones who rely on the facility.

The care extended to a husband in the Haven Camp Verde facility brought a sense of peace to his family. The nursing staff and CNAs are described as genuinely caring, with the resident sensing compassion around him. Specific gratitude is directed toward Cindi and Kelle (the charge nurses), and Andreina, Kaylee, Eva, and David (CNAs/CMAs), as well as Tammi and Candi (floor nurses). The note emphasizes that not only these individuals but all staff and administration contribute to a supportive, helpful environment. The message paints a portrait of a care team that coordinates with humility and professionalism to meet both medical and emotional needs.

A separate account centers on Joann Underwood, who introduced the family to the assisted living options at Haven in Camp Verde. Joann's guidance is described as incredibly helpful in navigating the paperwork and getting the mother situated. The staff in assisted living are portrayed as friendly and approachable, with residents who appear happy and social. The facility is described as clean, cozy, and well-sized, with Raquel playing a key role in getting the necessary paperwork underway. The gratitude to Joann is explicit, for pointing the family toward a living arrangement that fits their mother's changing needs.

Leslie Ortega is singled out for diligently resolving prescription issues. The writer uses a thoughtful metaphor - Leslie is described as proof that wildflowers can bloom even outside the most expected meadows and that days aren't always bright in the moment, yet someone like Leslie helps restore clarity and resolve to difficult situations. It's a nod to perseverance and competence in navigating the sometimes intricate world of medical and pharmaceutical coordination.

Several testimonials highlight consistent, compassionate caregiving that makes a tangible difference. Lucia Spence, identified as the ALF Program Director, is praised for leadership that is caring, highly competent, dedicated, and experienced. Under her guidance, the caregiving team is said to replicate her high standards, creating an atmosphere where residents feel attended to and valued. Kelly Durkit, a caregiver, is celebrated for extra care, kindness, and attention given to the writer's mother since arrival over a year ago. The notes emphasize not only professional proficiency but also a friendly attitude and a culture of genuine concern for residents' well-being.

Another heartfelt message focuses on Kelley (sometimes spelled Kelley, sometimes referenced as Kelly) Durkit as a caregiver who proved to be a godsend during a recent hospital discharge. The writer expresses total faith in Kelley's abilities to meet essential needs with professionalism, care, respect, and foresight. Kelley is described as trustworthy and consistently dependable, always on top of things, with the ability to communicate clearly and address concerns or needs. The gratitude is deep and personal, underscoring the impact of a caregiver who becomes an indispensable part of a family's journey through recovery and daily life.

Even the small, everyday acts are remembered fondly. Anni in laundry is praised for always ensuring that personal gowns are returned, a detail that speaks to the broader theme of respect and consideration for residents' personal belongings. The sense is that every staff member, from clinical teams to housekeeping, contributes to a harmonious, respectful environment where dignity and personal comfort are prioritized.

Overall, Haven of Camp Verde Assisted Living is described as a warm, welcoming place, filled with friendly faces among both staff and residents. There is a palpable spirit of helpfulness and caring that makes the facility shine, reinforcing the impression that families can trust the people who care for their loved ones. The setting is positioned as conveniently located next to Haven of Camp Verde's skilled nursing facility, with the Assisted Living described as a five-star quality agency that takes care of its community around the clock - every moment of every day.

Taken together, these statements paint a portrait of Haven of Camp Verde as more than a care facility. They reveal a community built on compassionate leadership, attentive and reliable caregiving, and a culture that values clear communication, personal respect, and consistent excellence. Families express deep gratitude for the people who show up daily - nurses, CNAs, program directors, laundry staff, and administrators alike - creating an environment where loved ones feel safe, seen, and supported. In every note, the shared thread is unmistakable: care that comes from the heart, paired with professional competence, makes a meaningful difference in the lives of residents and their families.

Camp Verde, Arizona is a vibrant community with a variety of amenities that cater to individuals of all ages, including seniors. The town offers several places of worship such as Camp Verde Community Church and St Frances Cabrini Catholic Church for those seeking spiritual fulfillment. Additionally, there are numerous restaurants in the area like Moscato and Casa Antigua Mexican Restaurant where residents can enjoy delicious meals. For transportation needs, there are multiple U-Haul locations available for convenience. Seniors looking to stay active can visit parks like Fort Verde State Historic Park or Butler Park for outdoor recreation. Medical services are easily accessible with Copper Canyon Family Health nearby, and pharmacies such as Walgreens and CVS Pharmacy provide convenient access to medications. Overall, Camp Verde offers a welcoming environment for seniors with various amenities and services to enhance their quality of life.

Places of Worship

• Camp Verde Community Church (0.4 miles)
• Camp Verde Baptist Church (0.4 miles)
• St Frances Cabrini Catholic Church (0.4 miles)
• Lighthouse Baptist Church Camp Verde (0.5 miles)
• Camp Verde Christian Church (1.2 miles)
• Parkside Community Church (1.8 miles)
• Montezuma Chapel (6.5 miles)

Restaurants

• La Casita (0.4 miles)
• Moscato (0.4 miles)
• Magic Wok Kitchen + sushi Bar (0.5 miles)
• Casa Antigua Mexican Restaurant (0.5 miles)
• Magic Wok (0.5 miles)
• Babe's Round Up (0.7 miles)
• McDonald's (0.7 miles)

Transportation

• U-Haul Neighborhood Dealer (0.4 miles)
• U-Haul Neighborhood Dealer (0.7 miles)
• U-Haul Neighborhood Dealer (1.8 miles)
• U-Haul (1.8 miles)
• U-Haul Neighborhood Dealer (1.9 miles)
• Fare Price Livery Vehicle For Hire (14 miles)
• Sedona Phoenix Shuttle (14 miles)

Parks

• National Park Service (0.4 miles)
• Camp Verde Visitor Center (0.5 miles)
• Camp Verde Parks & Recreation (0.5 miles)
• Fort Verde State Historic Park (0.5 miles)
• Butler Park (2 miles)
• Sycamore Community Park (7.3 miles)
• Montezuma Well National Monument (8.7 miles)

Physicians

• Copper Canyon Family Health (0.5 miles)
• Verde River Dental (13 miles)
• Family Medial Center (14.1 miles)
• Red Rock Pediatrics (14.2 miles)
• A Center For Women (14.2 miles)
• Miracle-Ear Hearing Aid Center (14.3 miles)
• Breakthrough Medicine (14.4 miles)

Cafes

• Thanks A Latte (0.5 miles)
• Starbucks (1.7 miles)
• Bochas Cafe (13.8 miles)
• 360 Coffee (14.7 miles)

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (13.7 miles)
• Safeway Pharmacy (14.4 miles)
• Safeway Food and Drug - Bakery (14.6 miles)
• Walgreens (14.6 miles)

Theaters

• Verde Valley Robotics (14 miles)