Crystal Manor Adult Care Home
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201 W 20th Ave, Apache Junction, AZ 85220
For more information about senior living options: (844) 490-3973
Crystal Manor Adult Care Home offers competitive pricing for its accommodations, providing a valuable option for families seeking care solutions in Arizona. With semi-private rooms priced at $2,000 per month, Crystal Manor is notably more affordable than the state average of $2,277 and the higher benchmark of $2,820. Additionally, their private rooms are available at $2,500 monthly, which is also below the state average of $3,035 and considerably less than the peak rate of $3,345. This pricing structure not only reflects Crystal Manor's commitment to accessibility but also highlights its dedication to providing quality care in a comforting environment.
| Floor plans | Crystal Manor Adult Care Home | Arizona | |
|---|---|---|---|
| Semi-Private | $2,000 | $2,277 | $2,820 |
| Private | $2,500 | $3,035 | $3,345 |
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A single experience, described in strong terms, paints a stark portrait of care at a facility in Apache Junction on Royal Palm and Kopper Crest. The author of the review opens with a blunt assessment: zero stars, and a note that the most recent reviews feel outdated, suggesting that management may have changed in the intervening years. What follows is a deeply personal account of a beloved family member who entered the facility in late summer 2020 after involvement with Superior police authorities. The reviewer frames the stay as only two months, a period marked by what they describe as missteps, miscommunications, and actions by staff and authorities that they challenge as harmful to the resident and damaging to the family.
A central thread is the alleged mistreatment surrounding the resident's dementia and the way the facility handled the situation. The reviewer describes the resident as having dementia and notes that the only reason for the two-month stay was police involvement that led to withdrawal from the home by the son (the caretaker) who had cared for the person for twenty years without harm. According to the account, officers accused the caretaker of neglect or abuse - claims the reviewer disputes, insisting that the family member simply wandered away, was found with dementia, and did not sustain injuries. The review argues the hospital reports showed no scratches, while police documentation allegedly contradicted that account, resulting in the caretaker being charged. The narrative casts doubt on the procedure and fairness of the police action, framing it as a case of misapplied law and order against someone simply trying to locate a loved one with dementia.
Beyond the legal entanglements, the reviewer contends that the facility did not demonstrate solid memory-care expertise. They describe the staff as lacking appropriate memory-care training and proceeding with interactions that did not respect the resident's condition. According to the account, the resident would call out and say things they believed were true, and staff would interrupt or correct her, sometimes grabbing the phone away to correct what the resident was saying. The family suggests that the facility used memory-care branding in its advertising to attract clients, yet the reviewer felt the actual memory-care competence did not align with the promises or the needs presented by dementia care. The discrepancy between marketing and practice is highlighted as a recurring concern.
Financial interactions with the facility also feature prominently in the narrative. The reviewer accuses the staff of pressuring them about money and of mishandling a debit card belonging to the resident. They report that the staff admitted losing the card but then attempted to reopen another account using it, an act that the family treated as suspicious and investigated with police involvement. This financial thread adds to a sense of unease and distrust surrounding the facility's management and day-to-day operations, reinforcing a perception that not all procedures were handled transparently or securely.
The most troubling portion of the account concerns the resident's health and eventual death after a brief stay. The grandmother died within two months of entering the facility, and the reviewer claims she was given psychotropic medications for conditions she did not have, while not receiving medications for her documented dementia. They describe a troubling scene in which, after the son gained visiting privileges, he found the resident in a corner of the room, mumbling incoherently in a trance-like state - conditions the family attributes to inappropriate medication management. They also question whether diabetes treatment and insulin timing were properly administered. The assertion is that the facility's approach to medications - both in terms of what was prescribed and when - was inconsistent and potentially harmful.
Contradictions about what the facility actually offers further color the narrative. The reviewer notes inconsistency across the facility's own advertising: some online messages state that memory care is not offered, while others claim memory care is included as a service package. When the reviewer personally asked for a precise delineation of memory-care components, a staff member - described as management - could not provide a clear summary, and appeared frustrated by the inquiry. This inconsistency feeds the overall impression of disorganization and uncertain quality of care.
Throughout, the reviewer emphasizes a fear that families should not entrust their loved ones to this facility. They warn that without vigilant oversight, dementia patients can suffer, be overmedicated, and that loved ones may die sooner than necessary under a care model that appears undertrained and inconsistent. The closing sentiment juxtaposes the initial alarm with a final, slightly contradictory note praising a "warm environment" and describing the staff as if part of a family, "managed by one of the best in the field of nursing." This ending underscores a recurring theme in the account: an experience marked by dramatic contrasts between perceived warmth and documented concerns about care quality, safety, and managerial competence.
What emerges is a narrative framed by intense emotion, urgent questions, and a call for caution. The reviewer intertwines concerns about management changes, claims of improper police action, allegations of memory-care inadequacy, financial irregularities, and troubling medical decisions - all within a two-month window that ended in a family member's death. Taken together, the account paints a picture of a facility whose stated commitments to memory care and compassionate guardianship are called into question by the experiences described, urging prospective families to seek thorough verification and independent confirmation before making any decisions about care.
Crystal Manor Adult Care Home in Apache Junction, AZ is a warm and welcoming assisted living community that provides top-notch care and amenities for seniors. With a focus on resident comfort and well-being, we offer a range of services to meet the unique needs of each individual.
Our community boasts numerous amenities to enhance the quality of life for our residents. From engaging activities right on-site to spacious indoor and outdoor common areas, there are plenty of opportunities for socialization and relaxation. Residents can also enjoy the privacy and convenience of private rooms with private bathrooms, ensuring their personal space is respected.
For those needing specialized care, we offer high acuity care services as well as assistance with incontinence care. Our dedicated staff is trained in medication management to ensure that all medications are properly administered.
At Crystal Manor Adult Care Home, we understand the importance of nourishing meals. Our dining program provides delicious and nutritious meals, including options for vegetarians. We strive to accommodate dietary restrictions and preferences to ensure all residents are satisfied.
Keeping our residents engaged and entertained is important to us. We offer a variety of activities on-site as well as access to devotional services off-site. For those who wish to explore the surrounding area, there are numerous nearby attractions including cafes, parks, pharmacies, restaurants, places of worship, and theaters.
Our goal at Crystal Manor Adult Care Home is to provide a comfortable and caring environment where seniors can age gracefully while receiving exceptional care. With our range of amenities and personalized care services, families can have peace of mind knowing their loved ones are well taken care of in our community.
This area of Apache Junction, Arizona offers a convenient and diverse range of amenities for senior living. With several pharmacies nearby such as Walgreens and CVS, accessing healthcare services is easily accessible. There are also reputable physicians in the vicinity, including Hatfield Medical Group and ENT Specialists of Arizona, PC. For leisure activities, residents can enjoy dining at a variety of restaurants like Rubio's Coastal Grill and Carrabba's Italian Grill, or catch a movie at AMC Superstition East 12 or Superstition Springs 25 theaters. Additionally, there are beautiful parks such as Skyline Park and Eastmark Great Park for outdoor recreation. The area also offers easy access to transportation options with Phoenix-Mesa Gateway Airport (AZA) located just a short distance away. Overall, this neighborhood provides a convenient and well-rounded environment for seniors looking to settle down in Apache Junction.
Crystal Manor Adult Care Home offers competitive pricing for its accommodations, providing a valuable option for families seeking care solutions in Arizona. With semi-private rooms priced at $2,000 per month, Crystal Manor is notably more affordable than the state average of $2,277 and the higher benchmark of $2,820. Additionally, their private rooms are available at $2,500 monthly, which is also below the state average of $3,035 and considerably less than the peak rate of $3,345. This pricing structure not only reflects Crystal Manor's commitment to accessibility but also highlights its dedication to providing quality care in a comforting environment.
Crystal Manor Adult Care Home is located at 201 W 20th Ave, Apache Junction, AZ 85220 in , Arizona
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