399 Lovers Lane, Soldotna, AK 99669
For more information about senior living options: (844) 490-3973
The reviewer cares deeply about a friend's mental health and wellbeing. The reviewer advocates for accountability and potential changes in staff to improve care. The reviewer calls for a thorough review of the facility to address concerns. The reviewer values respectful communication and hopes for courteous interactions. The reviewer seeks improved living conditions and higher overall standards.
They describe the staff as rude and disrespectful when they called. They say a buddy's mental health worsened because of this place. They believe the place should be reviewed and shut down or staff replaced. They find the living conditions and staff unacceptable.A troubling account has emerged about a facility that is described in stark terms by a caller who felt mistreated from the outset. The reviewer paints a picture of a place where simple outreach over the phone was met not with assistance, but with rudeness and disrespect. This opening complaint sets a negative tone that colors the reviewer's broader perspective on the organization and its ability to engage with the public in a constructive, supportive way.
The exact words used to describe the phone interaction emphasize a troubling demeanor on the part of staff. "Very rude and disrespectful when I called" is the core of the experience, suggesting a pattern of poor communication, dismissiveness, and a lack of courtesy toward someone seeking help or information. Such impressions are not presented as a minor irritation but as a reflection of the facility's overall service ethic and customer care standards.
Beyond the initial encounter, the reviewer recounts a more personal and distressing consequence: a friend's mental health deteriorated because of the experience connected to this place. This claim elevates the criticism from a matter of customer service to a concern about potential harm and risk to vulnerable individuals. It implies that the environment and the care (or lack thereof) there could have tangible, negative effects on people's well-being, warranting serious attention and accountability.
In response to these concerns, the reviewer calls for concrete action. They advocate that the facility be reviewed and, depending on the findings, shut down or have its staff replaced. This expresses a demand for structural changes - whether through oversight, inspections, or leadership and personnel turnover - to restore trust and ensure safer, more respectful interactions with those seeking help. The insistence on strong remedies underscores the perceived severity of the problems described.
The complaint also targets the living conditions and the performance of the staff as unacceptable. While the specific details are not enumerated in the review, the phrasing signals dissatisfaction with the quality of the environment and the caliber of care and engagement provided by employees. Such a verdict often points to issues like cleanliness, safety, maintenance, responsiveness, and overall support for residents or clients, all of which are critical to a facility's ability to provide humane and effective service.
Taken together, the review presents a portrait of systemic dissatisfaction rather than a single misstep. It signals that the reviewer believes a combination of poor communication, potential emotional harm, and substandard conditions reflects broader failings within the institution. The call for external review and possible structural overhaul suggests a desire not only for accountability but for meaningful reforms that would prevent similar experiences for others in the future.
For anyone considering engagement with this facility, the account serves as a cautionary signal. It highlights the importance of due diligence, independent evaluations, and the presence of external oversight when people's health and safety are at stake. It also underscores the potential consequences of perceived mistreatment: damaged trust, deteriorating well-being, and a compelling demand for corrective action. In such a context, transparency, accountability, and demonstrable improvements become essential to restore confidence among current and prospective clients and their families.
20 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Riverquest Group Home in Soldotna, AK is a fully furnished assisted living community offering a comfortable and supportive environment for seniors. Our spacious and well-maintained facility provides amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and a dining room where residents can enjoy nutritious meals prepared by our staff.
At Riverquest Group Home, we understand the importance of maintaining an active lifestyle, which is why we offer resident-run activities and scheduled daily activities to keep our residents engaged and socially connected. Our mental wellness program ensures that each resident's emotional well-being is prioritized.
The safety and health of our residents are paramount. We provide 24-hour supervision to ensure their security and assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated staff also coordinates with health care providers to ensure that each resident receives the necessary care. Additionally, we offer medication management services to ensure medications are taken on time.
Special dietary restrictions are accommodated at Riverquest Group Home. Whether it be a diabetes diet or any other specific dietary needs, our kitchenette is equipped to meet those requirements. We also provide transportation arrangements for medical appointments and doctors' visits.
Located in Soldotna, AK, Riverquest Group Home benefits from its proximity to various amenities within the community. With numerous cafes, parks, pharmacies, restaurants, places of worship, theaters, physicians nearby, our residents have easy access to all their essential needs.
At Riverquest Group Home in Soldotna, AK, we strive to create a warm and inviting atmosphere where seniors are provided with the utmost care and support while enjoying an active lifestyle within a beautiful setting.
Riverquest Group Home is located at 399 Lovers Lane, Soldotna, AK 99669 in Kenai Peninsula Borough, Alaska
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