Canterbury Health Facility

Pros

• All the staff are very caring and supportive.
• Canterbury is a very nice facility with open, friendly staff and patients.
• Valerie King is described as an outstanding person who shows concern for patients and creates a pleasant environment.
• Nicole, Chelsea, and Zee work together as a collaborative team to ensure patients are well taken care of.
• Brionna, the activities coordinator, keeps the patients and residents busy with amazing activities.
• Canterbury is a great place for loved ones with a top-notch facility and caring staff.
• Justina and Raven are a great Social Services duo.
• Rhemechia Redding is described as a great person who does her job very well.
• Staff members including Teah Smith, Raven Hilliard, Teresa Unrein, Brandi Brinkley, Wendi Harwell, Lucy Williams, Yacobia Durrah, and Bree are praised for their care.

Cons

• They claim the staff do not care about patients and routinely ignore call bells.
• They describe the facility as disorganized, dirty, understaffed, and wholly incompetent.
• They allege management does nothing to address patient-care concerns.
• They report residents are left unbathed and in fecal matter for extended periods.
• They state the food is terrible and not properly nutritious.
• They describe nurses and CNAs as unprofessional and neglectful.
• They say contagious patients are placed together, leading to infections like COVID.
• They claim pain management is mishandled, including falsified pain documentation and withholding medications.
• They warn others to avoid sending loved ones there, calling it a death trap.

Review

Canterbury Health and Rehab emerges in these accounts as a place that inspires a spectrum of experiences, from earnest praise to life-altering condemnations. Several reviewers describe it as a facility with caring, attentive staff and well-meaning administrators, while many others share harrowing stories of neglect, mismanagement, and unsafe conditions. The conflicting impressions run through the narrative thread of each review, making Canterbury feel like two different places depending on which day and which wing a family or patient happened to encounter.

At the most alarming end of the spectrum are accounts of medical negligence and danger. One family recounts a father-in-law who slipped into a diabetic coma while under the facility's supervision. The scene is vivid: a patient in the room seizing and bleeding, an ambulance ride that revealed dangerously low blood sugar (an alleged glucose reading of 11), and a sense that his family was left to uncover problems that should have been addressed in-house. The family claims the facility either did not check blood sugar adequately or failed to communicate what had happened, with a front-desk staffer being rude and unhelpful when questioned about the day's glucose levels. Several posts emphasize a pattern of poor communication and a perception that urgent needs were not promptly recognized or acted upon, with the fear that patients in the facility were not being monitored as closely as necessary.

Other grim anecdotes describe a broader pattern of neglect and unsafe conditions. Families report dehydration, bedsores, foul odors, dirty rooms, and inadequate bathing or hygiene for residents. There are mentions of residents left in fecal matter, a lack of attention to call lights, and failures to bathe or monitor wounds properly. One reviewer describes a patient with COVID sharing a room with another ill patient for two weeks, a situation that allegedly led to contraction of the virus in the facility. The same reviewer notes the food as unpalatable and high in carbohydrates with insufficient protein for someone managing diabetes, and cites extended ER waits and blood sugar spikes that followed steroid treatments. A recurring thread is a perceived disorganization and understaffing, with families feeling that routine, time-sensitive care was delayed or ignored, and that families were left to advocate fiercely just to get basic attention for their loved ones.

There are also explicit accusations of management failures and deceptive documentation. A number of posts claim that pain was downplayed or misrepresented on charts, that patients were not given prescribed pain medications, and that care plans were not followed. One account describes falsified documentation about a patient's pain levels, while another claims a patient was not bathed or properly cared for during an entire week. The result, as described by families, is a sense of helplessness and fear that the facility's leadership is not adequately safeguarding residents. Even in these fraught cases, however, some reviewers still distinguish between administrative failures and the direct actions of front-line staff, arguing that while some team members fall short, others - appearing as a cohesive, compassionate group - make meaningful differences in residents' daily lives.

Against the strongest criticisms, several reviews present a contrasting picture: compassionate staff members who made meaningful positive impressions. The facility gains praise for individuals who are described as genuinely caring and attentive. People name specific staff by name - Valerie King as a standout for attention and supportive interaction, and others such as Justina, Raven, Zee, Teah Smith, Brionna, and Teresa Unrein as demonstrating collaboration, kindness, and the ability to create a more tolerable environment for residents. In these accounts, the administrative and social services teams are lauded for their responsiveness, with some reviewers expressing gratitude for timely communication, practical problem-solving, and a willingness to work with families when other options seemed limited. A few reviews even celebrate Canterbury as a place where staff go beyond expectations to keep patients engaged and comfortable, noting teams that coordinate with families and advocate for patient well-being.

Insurance, bed management, and discharge logistics also color the narrative. Several reviewers recount difficulties navigating Medicare or private insurance and describe being steered toward Canterbury after other options were exhausted or rejected. The frustration surrounding approvals, bed availability, and the transition from hospital to rehab is a common thread, with some families feeling they had to fight for a bed and for appropriate care once admitted. In a few posts, patients reflect that Canterbury's staff and leadership helped turn a precarious situation around by offering patient-centered support, while others remain convinced that the system failed the patient by not providing timely or adequate care, regardless of the facility's intentions.

Taken together, these reviews portray a facility that cannot be judged solely by a single experience. There are vivid, painful testimonies of neglect and unsafe conditions that understandably alarm families and potential residents. Yet there are also affirmative portraits of staff members who are attentive, respectful, and capable of delivering compassionate care under challenging circumstances. The overarching takeaway is that Canterbury Health and Rehab seems to be a place where experiences vary dramatically, highlighting the importance of vigilant oversight, proactive family involvement, and clear, ongoing communication with both clinical and administrative teams. For families considering Canterbury, the message echoed by many reviewers is to proceed with caution, ask pointed questions about medical oversight, hygiene, infection control, staffing ratios, and care plans, and to advocate persistently for their loved ones' safety and well-being.

Restaurants

• Krystal (1.2 miles)
• El Vaquero Mexican Restaurant (1.2 miles)
• Arby's (1.5 miles)
• McDonald's (1.5 miles)
• Del Taco (1.6 miles)
• 11th and Bay Southern Table (1.9 miles)
• Chattahoochee Brewing Company (2 miles)

Parks

• Golden Park (1.7 miles)
• Lakewood Park (4.1 miles)

Physicians

• Caring For Kids (2 miles)
• Alabama Obstetrics (2 miles)
• Uptown Pediatrics (2.4 miles)
• Eye Doctor's Vision Correction (2.9 miles)
• Eye Wear Unlimited (3 miles)
• Horizon Open Mri (3.1 miles)
• Care-Well Pediatrics (3.1 miles)

Hospitals

• Amerigroup (2 miles)
• Aspirion Health Resources (2.3 miles)
• Midtown Medical Center-West (3 miles)
• TMC Conference Center (3.1 miles)
• Columbus Regional Healthcare (3.2 miles)
• Columbus Regional Breast Care Center (3.4 miles)
• Fmc Dialysis Services Chattahoochee Valley (3.7 miles)

Pharmacies

• Medical Park Pharmacy (2 miles)
• Pediatrics Pharmacy (3.1 miles)
• Columbus Regional Pharmacy (3.2 miles)
• The Medical Center Outpatient Pharmacy (3.2 miles)
• Fitzgerald's Pharmacy (3.4 miles)
• Columbus Regional Prescription Centers (3.4 miles)
• Tower Pharmacy (3.4 miles)

Cafes

• Iron Bank Coffee Co. (2.1 miles)

Places of Worship

• St Patrick Church (2.1 miles)
• St Luke Ministry Center (2.3 miles)
• Cityscape Church (4.6 miles)