Canterbury Health Care Facility

1720 Knowles Road, Phenix City, AL 36869

For more information about senior living options: (844) 490-3973

2.6 from 11 reviews
5 stars
2
4 stars
3
3 stars
0
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5

Skilled Nursing Facility

Overall Review

Pros

  • pro The staff at Canterbury Health Care Facility is described as very attentive to the needs of residents and dedicated to providing care.
  • pro A family member appreciated the wonderful staff who took great care of their father during his stay.
  • pro One reviewer shared a heartwarming experience where a nurse went above and beyond by facilitating a video call on Christmas Day, allowing a family to connect with their aunt while being far away.
  • pro Residents can participate in various engaging activities such as bingo and Jeopardy nights, which help them feel connected to the outside world.
  • pro The facility provides informative communication with families regarding their loved ones' conditions and any necessary updates.

Cons

  • pro The facility prioritizes profit over patient care, showing little concern for residents' well-being.
  • pro The nursing staff is dismissive of residents' needs and fails to provide adequate attention or medical care.
  • pro There is a lack of oversight and management, resulting in poor standards of care and resident safety.
  • pro Residents often experience neglect, leading to serious health complications that go untreated.
  • pro Communication from staff regarding patients’ conditions is inadequate, leaving families uninformed during critical times.
  • pro Many reports indicate that personal belongings are lost or mixed up, reflecting a lack of organization and respect for residents' property.
  • pro The quality of rehabilitation services is severely lacking, with patients receiving minimal therapeutic support during their stay.
  • pro Staff members appear unfriendly and unprofessional towards both residents and their families.

Review

Canterbury Health Care Facility is a subject of mixed reviews, with experiences varying dramatically among residents and their families. Some describe the facility as having a helpful nursing staff that offers memory care and engages residents in activities such as bingo and Jeopardy nights. These positive aspects create an environment where individuals feel connected to the world around them, particularly important for those dealing with memory loss. Families appreciate that the staff keeps them informed about their loved ones' conditions, indicating a level of attentiveness that many find comforting during challenging times.

However, numerous reviews starkly contrast these positive sentiments. A tragic narrative emerges from families who felt utterly abandoned by Canterbury when their loved ones faced critical health situations. One review recounts the heart-wrenching experience of receiving a phone call only to be told that their grandmother had passed away alone—a promise made by the facility to allow family members to be present during active dying was broken. This sentiment was echoed across multiple accounts where families felt that financial motivations eclipsed genuine care for patients’ well-being, suggesting a need for potential residents and their families to think twice before making this choice.

Several relatives expressed grave concerns about the quality of care provided at Canterbury, especially regarding rehabilitation services after strokes or surgeries. One reported a relative receiving only minimal rehabilitation support—around an hour of therapy each day—while being subjected to painful waiting periods without adequate assistance when calling for help. Such inefficiencies not only hampered recovery but also left individuals feeling neglected and vulnerable, which is particularly alarming in facilities meant to aid healing and improve quality of life.

The nursing staff received criticism across numerous accounts for failing to meet basic medical needs or responding adequately to signs of distress among residents. One account detailed a father with severe complications due to untreated symptoms; attempts by family members to raise concerns were met with dismissals rather than urgent care responses. The lack of physician oversight was noted repeatedly—the absence of medical evaluations led many patients into critical states without appropriate intervention until it became unavoidable.

While some reviews highlight caring interactions between specific staff members and residents—like one nurse who went out of her way on Christmas Day to facilitate a video call between an elderly woman and her distant family—these anecdotes are overshadowed by broader patterns of inconsistency in caregiving practices within the facility. Many families expressed frustration regarding mismanaged medications, lost belongings, or failure to document crucial patient information like changes in condition—all pointing toward systemic issues within Canterbury's operations.

In conclusion, while Canterbury Health Care Facility provides some level of engaging activities and supportive interactions from individual staff members, consistent reports raise significant alarms about its overall quality of care. Families are encouraged to thoroughly investigate alternatives and remain vigilant concerning their loved one's health if they choose this facility. The disparities between resident experiences are stark enough that prospective patients might want to consider other options before entrusting Canterbury with the health and well-being of someone they love dearly; unfortunately, too many stories reveal it may not be worth the risk involved in relying on this institution's promises for compassionate care.

Features

Housing

  • 137 resident community capacity 137 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Columbus Metropolitan (7 miles away) Columbus Metropolitan (7 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Canterbury Health Care Facility is an assisted living community located in Phenix City, AL. Our facility offers a wide range of amenities to ensure the comfort and well-being of our residents.

We have a beauty salon on-site, where residents can enjoy pampering services such as haircuts, manicures, and pedicures. We also provide cable or satellite TV in each room, allowing residents to stay entertained and connected to the outside world.

For transportation needs, we offer community operated transportation services as well as assistance with arranging transportation to doctors' appointments. Our computer center provides access to technology for those who wish to stay connected through email or social media.

Meals are served in our spacious dining room, offering restaurant-style dining with special dietary restrictions taken into consideration. In addition, we offer kitchenettes in each unit for residents who prefer to cook their own meals.

There are plenty of opportunities for recreational activities at Canterbury Health Care Facility. Our fitness room is equipped for physical exercise, and our gaming room offers entertainment options for leisure time. Residents can also enjoy the serene outdoor space and garden area.

Our care services are designed to meet the individual needs of each resident. We have a 24-hour call system and supervision available to ensure safety. Assistance with daily living tasks such as bathing, dressing, and transfers is provided by trained staff members. Medication management is also available.

Mental wellness programs are offered to promote emotional health and well-being among our residents. Additionally, we provide meal preparation and service according to diabetes diets and other specific dietary restrictions.

At Canterbury Health Care Facility, we prioritize the convenience of our residents by offering move-in coordination services and housekeeping services. We also provide Wi-Fi/high-speed internet access throughout the facility.

Nearby amenities include cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals – ensuring that our residents have easy access to various services within close proximity to our community.

With a range of amenities, care services, and nearby conveniences, Canterbury Health Care Facility is dedicated to providing a comfortable and enriching assisted living experience for our residents.

Nearby Places of Interest

Restaurants

  • Krystal (1.2 miles)
  • El Vaquero Mexican Restaurant (1.2 miles)
  • Arby's (1.5 miles)
  • McDonald's (1.5 miles)
  • Del Taco (1.6 miles)
  • 11th and Bay Southern Table (1.9 miles)
  • Chattahoochee Brewing Company (2 miles)

Parks

  • Golden Park (1.7 miles)
  • Lakewood Park (4.1 miles)

Physicians

  • Caring For Kids (2 miles)
  • Alabama Obstetrics (2 miles)
  • Uptown Pediatrics (2.4 miles)
  • Eye Doctor's Vision Correction (2.9 miles)
  • Eye Wear Unlimited (3 miles)
  • Horizon Open Mri (3.1 miles)
  • Care-Well Pediatrics (3.1 miles)

Hospitals

  • Amerigroup (2 miles)
  • Aspirion Health Resources (2.3 miles)
  • Midtown Medical Center-West (3 miles)
  • TMC Conference Center (3.1 miles)
  • Columbus Regional Healthcare (3.2 miles)
  • Columbus Regional Breast Care Center (3.4 miles)
  • Fmc Dialysis Services Chattahoochee Valley (3.7 miles)

Pharmacies

  • Medical Park Pharmacy (2 miles)
  • Pediatrics Pharmacy (3.1 miles)
  • Columbus Regional Pharmacy (3.2 miles)
  • The Medical Center Outpatient Pharmacy (3.2 miles)
  • Fitzgerald's Pharmacy (3.4 miles)
  • Columbus Regional Prescription Centers (3.4 miles)
  • Tower Pharmacy (3.4 miles)

Cafes

  • Iron Bank Coffee Co. (2.1 miles)

Places of Worship

  • St Patrick Church (2.1 miles)
  • St Luke Ministry Center (2.3 miles)
  • Cityscape Church (4.6 miles)

Frequently Asked Questions

Where is Canterbury Health Care Facility?

Nearby Communities

Skilled Nursing Facility in Nearby Cities

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