1720 Knowles Road, Phenix City, AL 36869
For more information about senior living options: (844) 490-3973
The staff are very caring and supportive. The facility is nice, clean, and welcoming with friendly staff and residents. Valerie King delivers attentive, courteous service and creates a pleasant environment for patients and families. The administration and social services teams are caring, responsive, and collaborative. CNAs like Quinyshia Madison and Dominique Patterson go above and beyond for their patients. The activities and therapy teams provide engaging programs and effective care. Leadership such as Shannel Morris, Laura James, and Tracy Brown is praised for compassionate, professional guidance. Families would recommend Canterbury Health and Rehab for their loved ones.
The facility does not care about its patients and their welfare is ignored. The staff are extremely rude and unprofessional and ignore patient needs. The facility is disorganized, dirty, and severely understaffed. Residents have experienced neglect leading to infections, dehydration, bedsores, and even death. Pain management is withheld despite doctors' orders. Residents are left in soiled conditions and not bathed for days. Some nurses and CNAs are rough, neglectful, or steal patients' belongings. Critical medical errors occurred, such as failing to monitor vitals or treat infections, resulting in hospitalizations or death. The food is terrible and not diabetic-friendly, compromising patient nutrition. Administration lies to families, fails to communicate, and should be shut down. Families are warned to avoid sending loved ones there as it is a death trap.Canterbury Health Care Facility in Phenix City, Alabama is best suited for families who are prepared to be actively involved in care decisions and advocacy, especially when the goal is rehabilitation or memory care and there is confidence in leadership that can drive accountability and resident engagement. The campus shows promise when administration is accessible, communication with families is consistent, and staff quality can be relied upon in practice. Those drawn to Canterbury should value a clean, well?maintained environment, engaging daily activities, and a team that can partner with families. The reality remains uneven care quality, making active oversight essential rather than optional.
Those who may want to consider alternatives are families needing steady, around?the?clock nursing oversight and predictable medical management. Several reviews recount critical lapses - missed blood-sugar checks, unaddressed pain, delayed responses to call lights, and even serious harms. For patients with diabetes, infections, post?surgical rehab, or fragile health, Canterbury's staffing variability can translate into dangerous gaps. If a preference exists for facilities with consistent physician presence, transparent incident reporting, and stronger infection?control records, it would be prudent to explore other options. In short, Canterbury can work for some, but not for families unwilling to accept uneven daily care.
On the plus side, the facility frequently earns praise for leadership and for staff members who connect with residents and families. Several reviewers highlight an attentive memory?care unit when needed, a capable therapy team, and social?services staff who help coordinate admissions and transition planning. Cleanliness and a welcoming atmosphere surface in many accounts, and some families report real improvements under new management and with engaged administrators. These positives matter: they create a livable environment, support meaningful activities, and enable timely communication when care plans shift. Yet the upside remains inconsistent, and the strongest detractors describe dehydration, neglect, and harm that overwhelm the wins. The ongoing tension between good days and bad days defines Canterbury.
During tours, families should press for specifics about staffing - day, evening, and night ratios; whether a physician is on site and how often; how quickly call lights are answered; and who handles routine tasks like bathing, wound care, and medication administration. Ask to see recent care plans and speak with a current resident or family member in the wing being considered. Review how dietary needs are met for diabetics and how infections are monitored and treated, and request a tour of both wings to compare experiences. Look for consistent cleanliness, observe interactions at the nurse's station, and verify that leadership is present and responsive. These checks separate hopeful marketing from daily reality.
Families should come prepared with a clear care map: medical diagnoses, current medications, feeding and glucose management requirements, and any assistive devices. Designate a primary point person for updates, and insist on weekly written summaries or daily calls when health matters change. Bring insurance and billing details to evaluate coverage, and ensure a plan for transitions - hospice or palliative care if needed - so there is no last?minute scramble. Have durable powers of attorney and advance directives in place, and arrange for a trial period with a short stay if possible to test responsiveness. Finally, insist on ongoing quality reviews and regular family conferences rather than isolated tour conversations.
Bottom line: Canterbury Health Care Facility can be a workable option for some families, but the notable safety and care concerns demand caution and active involvement. If a loved one requires reliable, high?volume nursing care and consistent clinical oversight, alternatives with stronger staffing and a clearer performance history should be pursued first. If choosing Canterbury, prepare to advocate for timely attention, verify treatment plans in real time, and engage the administration as a true partner in care. For families willing to supervise and to leverage leadership strengths while acknowledging serious safety risks reported by many, the facility can offer a rehab or memory?care option in a pinch, but it is not a guarantee of safety or excellence.
137 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Columbus Metropolitan (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Canterbury Health Care Facility is an assisted living community located in Phenix City, AL. Our facility offers a wide range of amenities to ensure the comfort and well-being of our residents.
We have a beauty salon on-site, where residents can enjoy pampering services such as haircuts, manicures, and pedicures. We also provide cable or satellite TV in each room, allowing residents to stay entertained and connected to the outside world.
For transportation needs, we offer community operated transportation services as well as assistance with arranging transportation to doctors' appointments. Our computer center provides access to technology for those who wish to stay connected through email or social media.
Meals are served in our spacious dining room, offering restaurant-style dining with special dietary restrictions taken into consideration. In addition, we offer kitchenettes in each unit for residents who prefer to cook their own meals.
There are plenty of opportunities for recreational activities at Canterbury Health Care Facility. Our fitness room is equipped for physical exercise, and our gaming room offers entertainment options for leisure time. Residents can also enjoy the serene outdoor space and garden area.
Our care services are designed to meet the individual needs of each resident. We have a 24-hour call system and supervision available to ensure safety. Assistance with daily living tasks such as bathing, dressing, and transfers is provided by trained staff members. Medication management is also available.
Mental wellness programs are offered to promote emotional health and well-being among our residents. Additionally, we provide meal preparation and service according to diabetes diets and other specific dietary restrictions.
At Canterbury Health Care Facility, we prioritize the convenience of our residents by offering move-in coordination services and housekeeping services. We also provide Wi-Fi/high-speed internet access throughout the facility.
Nearby amenities include cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals – ensuring that our residents have easy access to various services within close proximity to our community.
With a range of amenities, care services, and nearby conveniences, Canterbury Health Care Facility is dedicated to providing a comfortable and enriching assisted living experience for our residents.
Canterbury Health Care Facility is located at 1720 Knowles Road, Phenix City, AL 36869 in Russell County, Alabama
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