Canterbury Health Care Facility

Pros

• The staff at Canterbury Health Care Facility is described as very attentive to the needs of residents and dedicated to providing care.
• A family member appreciated the wonderful staff who took great care of their father during his stay.
• One reviewer shared a heartwarming experience where a nurse went above and beyond by facilitating a video call on Christmas Day, allowing a family to connect with their aunt while being far away.
• Residents can participate in various engaging activities such as bingo and Jeopardy nights, which help them feel connected to the outside world.
• The facility provides informative communication with families regarding their loved ones' conditions and any necessary updates.

Cons

• The facility prioritizes profit over patient care, showing little concern for residents' well-being.
• The nursing staff is dismissive of residents' needs and fails to provide adequate attention or medical care.
• There is a lack of oversight and management, resulting in poor standards of care and resident safety.
• Residents often experience neglect, leading to serious health complications that go untreated.
• Communication from staff regarding patients’ conditions is inadequate, leaving families uninformed during critical times.
• Many reports indicate that personal belongings are lost or mixed up, reflecting a lack of organization and respect for residents' property.
• The quality of rehabilitation services is severely lacking, with patients receiving minimal therapeutic support during their stay.
• Staff members appear unfriendly and unprofessional towards both residents and their families.

Review

Canterbury Health Care Facility is a subject of mixed reviews, with experiences varying dramatically among residents and their families. Some describe the facility as having a helpful nursing staff that offers memory care and engages residents in activities such as bingo and Jeopardy nights. These positive aspects create an environment where individuals feel connected to the world around them, particularly important for those dealing with memory loss. Families appreciate that the staff keeps them informed about their loved ones' conditions, indicating a level of attentiveness that many find comforting during challenging times.

However, numerous reviews starkly contrast these positive sentiments. A tragic narrative emerges from families who felt utterly abandoned by Canterbury when their loved ones faced critical health situations. One review recounts the heart-wrenching experience of receiving a phone call only to be told that their grandmother had passed away alone—a promise made by the facility to allow family members to be present during active dying was broken. This sentiment was echoed across multiple accounts where families felt that financial motivations eclipsed genuine care for patients’ well-being, suggesting a need for potential residents and their families to think twice before making this choice.

Several relatives expressed grave concerns about the quality of care provided at Canterbury, especially regarding rehabilitation services after strokes or surgeries. One reported a relative receiving only minimal rehabilitation support—around an hour of therapy each day—while being subjected to painful waiting periods without adequate assistance when calling for help. Such inefficiencies not only hampered recovery but also left individuals feeling neglected and vulnerable, which is particularly alarming in facilities meant to aid healing and improve quality of life.

The nursing staff received criticism across numerous accounts for failing to meet basic medical needs or responding adequately to signs of distress among residents. One account detailed a father with severe complications due to untreated symptoms; attempts by family members to raise concerns were met with dismissals rather than urgent care responses. The lack of physician oversight was noted repeatedly—the absence of medical evaluations led many patients into critical states without appropriate intervention until it became unavoidable.

While some reviews highlight caring interactions between specific staff members and residents—like one nurse who went out of her way on Christmas Day to facilitate a video call between an elderly woman and her distant family—these anecdotes are overshadowed by broader patterns of inconsistency in caregiving practices within the facility. Many families expressed frustration regarding mismanaged medications, lost belongings, or failure to document crucial patient information like changes in condition—all pointing toward systemic issues within Canterbury's operations.

In conclusion, while Canterbury Health Care Facility provides some level of engaging activities and supportive interactions from individual staff members, consistent reports raise significant alarms about its overall quality of care. Families are encouraged to thoroughly investigate alternatives and remain vigilant concerning their loved one's health if they choose this facility. The disparities between resident experiences are stark enough that prospective patients might want to consider other options before entrusting Canterbury with the health and well-being of someone they love dearly; unfortunately, too many stories reveal it may not be worth the risk involved in relying on this institution's promises for compassionate care.

Restaurants

• Krystal (1.2 miles)
• El Vaquero Mexican Restaurant (1.2 miles)
• Arby's (1.5 miles)
• McDonald's (1.5 miles)
• Del Taco (1.6 miles)
• 11th and Bay Southern Table (1.9 miles)
• Chattahoochee Brewing Company (2 miles)

Parks

• Golden Park (1.7 miles)
• Lakewood Park (4.1 miles)

Physicians

• Caring For Kids (2 miles)
• Alabama Obstetrics (2 miles)
• Uptown Pediatrics (2.4 miles)
• Eye Doctor's Vision Correction (2.9 miles)
• Eye Wear Unlimited (3 miles)
• Horizon Open Mri (3.1 miles)
• Care-Well Pediatrics (3.1 miles)

Hospitals

• Amerigroup (2 miles)
• Aspirion Health Resources (2.3 miles)
• Midtown Medical Center-West (3 miles)
• TMC Conference Center (3.1 miles)
• Columbus Regional Healthcare (3.2 miles)
• Columbus Regional Breast Care Center (3.4 miles)
• Fmc Dialysis Services Chattahoochee Valley (3.7 miles)

Pharmacies

• Medical Park Pharmacy (2 miles)
• Pediatrics Pharmacy (3.1 miles)
• Columbus Regional Pharmacy (3.2 miles)
• The Medical Center Outpatient Pharmacy (3.2 miles)
• Fitzgerald's Pharmacy (3.4 miles)
• Columbus Regional Prescription Centers (3.4 miles)
• Tower Pharmacy (3.4 miles)

Cafes

• Iron Bank Coffee Co. (2.1 miles)

Places of Worship

• St Patrick Church (2.1 miles)
• St Luke Ministry Center (2.3 miles)
• Cityscape Church (4.6 miles)