Canterbury Health Care Facility | Reviews

1720 Knowles Road, Phenix City, AL 36869

For more information about senior living options: (866) 208-4318

3.2 from 100 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Overall Review of Canterbury Health Care Facility

common

Staff kindness varies a lot

Many residents say staff are attentive and caring, while others report rude or dismissive treatment.

Some reviewers describe staff as friendly, supportive, and caring, including specific mentions of administrators, nurses, and CNAs showing compassion and taking time to help families. Others describe the opposite experience, saying staff ignore call lights, respond harshly, or fail to provide needed care. A few mixed reviews also suggest the experience can depend on the shift and day-to-day coverage.

caveat

Care gaps and medical safety

Several residents describe serious lapses in care and follow-through.

A recurring concern in negative reviews is that residents did not receive timely help, needed medication, or appropriate monitoring. Some reviewers describe problems related to diabetes care and diet matching, while others report situations involving worsening conditions that required emergency treatment. Even among the mixed-to-positive accounts, a portion point to missed or delayed items around admission and medication readiness.

caveat

Cleanliness and upkeep come up

Reviewers mention both a clean, well-kept environment and concerns about odors, dirt, and housekeeping.

Several reviews praise the facility as clean, orderly, and calming, including comments about maintained courtyards and an odor-free or improved environment under new management. Other reviewers say the facility was dirty, smelled bad, or that housekeeping needed to be stronger, with reports of broader cleanliness problems. Taken together, cleanliness is not described consistently across reviewers.

common

Activities help residents stay engaged

Residents and families often mention activities and daily engagement as a positive.

Positive reviews frequently describe on-site activities that keep residents busy, including group events and regular scheduled programming. Some families also mention social services and activities coordination helping residents feel connected. A few negative reviews criticize overall care and staffing, but the engagement theme appears as a recurring counterpoint in many accounts.

How we summarize

We summarize when many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

137 resident community capacity

Types of Care

Skilled Nursing Facility

Amenities

Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available

Transportation

Columbus Metropolitan (7 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments

Care Services

12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions

Dining

Diabetes diet
Special dietary restrictions

Activities

Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities

Nearby Places of Interest

Restaurants

Krystal (1.2 miles)
El Vaquero Mexican Restaurant (1.2 miles)
Arby's (1.5 miles)
McDonald's (1.5 miles)
Del Taco (1.6 miles)
11th and Bay Southern Table (1.9 miles)
Chattahoochee Brewing Company (2 miles)

Parks

Golden Park (1.7 miles)
Lakewood Park (4.1 miles)

Physicians

Caring For Kids (2 miles)
Alabama Obstetrics (2 miles)
Uptown Pediatrics (2.4 miles)
Eye Doctor's Vision Correction (2.9 miles)
Eye Wear Unlimited (3 miles)
Horizon Open Mri (3.1 miles)
Care-Well Pediatrics (3.1 miles)

Hospitals

Amerigroup (2 miles)
Aspirion Health Resources (2.3 miles)
Midtown Medical Center-West (3 miles)
TMC Conference Center (3.1 miles)
Columbus Regional Healthcare (3.2 miles)
Columbus Regional Breast Care Center (3.4 miles)
Fmc Dialysis Services Chattahoochee Valley (3.7 miles)

Pharmacies

Medical Park Pharmacy (2 miles)
Pediatrics Pharmacy (3.1 miles)
Columbus Regional Pharmacy (3.2 miles)
The Medical Center Outpatient Pharmacy (3.2 miles)
Fitzgerald's Pharmacy (3.4 miles)
Columbus Regional Prescription Centers (3.4 miles)
Tower Pharmacy (3.4 miles)

Cafes

Iron Bank Coffee Co. (2.1 miles)

Places of Worship

St Patrick Church (2.1 miles)
St Luke Ministry Center (2.3 miles)
Cityscape Church (4.6 miles)

Frequently Asked Questions

Where is Canterbury Health Care Facility?

Nearby Communities

Canterbury Health Facility

Phenix City, AL

3.2 from 86 reviews

Skilled nursing with diabetic care; devotional services off-site and indoor common areas.
Lucy's Alternative Living Ctr

Phenix City, AL

3.9 from 12 reviews

Diabetes-focused care with comfortable indoor common areas.
Rayford Care Home

Columbus, GA

5 from 1 review

24/7 supervision with medication management and coordinated medical transport.
AccordCare - Columbus, GA

Columbus, GA

5 from 1 review

Dependable and friendly caregivers
The Ralston

Columbus, GA

3.8 from 31 reviews

Convenient location with easy access to dining, parks, pharmacies, physicians, and hospitals.
Alzheimer's Direct Svc Respite of Columbus

Columbus, GA

3.7 from 7 reviews

Specialized dementia care with personalized care plans.
Stewart Community Home

Columbus, GA

4 from 12 reviews

Extensive amenities and 24/7 staff with restaurant-style dining.
Waverly Terrace Senior Apartments

Columbus, GA

4.1 from 14 reviews

$501 to $601 / month

Very affordable pricing with good local amenities.
TerraBella Riverplace

Columbus, GA

4.4 from 140 reviews

$2,000 to $3,010 / month

Friendly staff, clean facilities, and varied on-site activities.

Skilled Nursing Facility in Nearby Cities

Related Resources

Comprehensive Guide to Blood Pressure Charts for Older Adults: Understanding Normal and High Readings by Age

The guide on blood pressure charts for older adults stresses the importance of understanding normal and high blood pressure readings influenced by age, genetics, and lifestyle, while emphasizing regular monitoring and lifestyle modifications to prevent serious health issues. It provides insights into blood pressure categories, dietary recommendations, medication considerations, and the role of caregivers in supporting healthy habits.
Financing Long-Term Nursing Home Care Through Social Security: A Thorough Exploration

The article explores the complexities of using Social Security to finance long-term nursing home care in the U.S., detailing eligibility requirements and misconceptions, while emphasizing that these benefits often do not cover full costs and highlighting the need for strategic financial planning and professional guidance.
Essential Knowledge on Pneumonia in Older Adults

Pneumonia significantly affects older adults due to weakened immune systems and atypical symptoms that complicate diagnosis, necessitating early detection and tailored treatment. Risk factors include chronic diseases and cognitive impairments, with preventive measures like vaccinations and healthy lifestyles being crucial for reducing risk.

Call a senior care advisor

Get pricing & check availability

What is your name:

What is your email address?

What is your phone number?

By clicking submit, you agree to our Partner's Terms of Use. You also consent to receive calls and texts, which may be autodialed, from our Partner. Your consent is not a condition to using our Partner's service. Please visit our Partner's Privacy Policy for information about their privacy practices.

Submit

Canterbury Health Care Facility in Phenix City, AL