Knollwood Pointe

Pros

• Many residents have expressed satisfaction with the friendly and caring staff at Knollwood Pointe, highlighting their genuine interest in the residents’ well-being.
• Several families appreciate the strong community atmosphere and personal touch that comes from the smaller size of the facility.
• The activities offered at Knollwood Pointe received positive feedback, with one reviewer rating them a perfect five.
• The food served at Knollwood Pointe has been well-received by many residents, who enjoy the variety and quality of meals.
• Many families noted that their loved ones thrived in the supportive environment at Knollwood Pointe, contributing to their overall happiness and comfort.
• Communication from staff has improved under new leadership, leading to better family engagement and responsiveness regarding resident care.
• Multiple reviewers commented on the cleanliness of the facility and appreciated efforts made by housekeeping to maintain a tidy living space for residents.

Cons

• The facility is understaffed, leading to inadequate attention for residents.
• Communication from the management has been poor, with frequent changes in leadership that go uncommunicated to families.
• There are concerns about safety in the memory care unit, particularly during night hours when staff supervision is lacking.
• Many residents have not received timely medical attention or care due to insufficient staffing and communication breakdowns.
• The cleanliness of the facility appears subpar, with outdated carpets and a need for general maintenance and upgrades.
• Staff turnover is high, causing inconsistency in care quality and resident familiarity.
• Activities for memory care residents are limited, with many being placed in front of the TV instead of engaging in stimulating activities.
• The dining experience has been criticized because of food service issues, such as residents using their fingers to eat when utensils aren’t adequate or delays in serving dessert while meals remain unfinished.

Review

Knollwood Pointe has received a mixture of reviews from families regarding the care and services provided to their loved ones. Many families have expressed satisfaction with the attentive care and friendly atmosphere, while others have raised concerns about staffing shortages and communication issues. Overall, the sentiments around this facility reflect both positive experiences and significant areas for improvement.

On one hand, numerous reviews highlight that Knollwood Pointe provides a nurturing environment where residents feel comfortable and at home. Multiple family members praised the staff for their friendliness and genuine interest in the well-being of residents. One reviewer mentioned that their loved one thrived in this "family atmosphere," enjoying interactions with other residents as well as various activities organized by an exceptional activity director. The small size of the facility is often noted positively, allowing for more personal relationships between staff and residents. Many family members reported feeling welcomed and cared for, indicating that Knollwood Pointe strives to create a warm community.

However, several reviewers pointed out troubling issues stemming from understaffing within the facility. Some families voiced serious concerns about emergency protocols, specifically mentioning that patients had difficulty contacting staff during emergencies since call buttons were only located in bathrooms. Additionally, there were alarming situations reported in memory care units at night when individuals with dementia entered other residents' rooms unmonitored due to lack of supervision. These incidents raised questions about safety and appropriate oversight in such sensitive environments where residents require round-the-clock assistance.

The turnover rate among staff was another point of contention highlighted by several reviewers. Families mentioned consternation over frequent changes in leadership positions—most notably the executive director—and nursing staff within a short span of time. This instability contributed to feelings of unease among families who worried that continuity of care would suffer as new faces arrived too frequently without effective communication regarding ongoing changes or critical updates about their loved ones’ conditions.

Despite these challenges, many families acknowledged aspects they appreciated about Knollwood Pointe. The vast majority rated the variety of activities highly, scoring them a 5 out of 5. Residents engaged in plenty of social events and recreational opportunities designed to stimulate cognitive function—a critical component especially for those in memory care. While some families felt there should be more structured programs instead of merely placing residents in front of televisions, overall satisfaction with dining options was frequently noted along with praise surrounding cleanliness throughout shared spaces.

Price was another point addressed within the feedback; while several families found Knollwood Pointe affordable compared to alternatives they considered, they simultaneously expressed dissatisfaction with abrupt rent increases after just a few months following move-in dates—an unexpected financial strain on already stressed family budgets trying to secure quality care for their elderly relatives.

In conclusion, Knollwood Pointe serves as a multifaceted retirement living option characterized by kindness and dedication from its direct care staff yet challenged by operational hurdles related to staffing levels and management stability. As potential new residents consider this facility for their loved ones, it is essential to weigh both positive accounts against areas needing attention seriously—ultimately deciding whether it meets individual needs amidst its current set-up. The multitude of experiences offers valuable insights into navigating complex senior living choices—demonstrating that while some truly flourish under Knollwood's roof, others may require more robust support systems than it can currently provide.

This part of Mobile, Alabama, offers a variety of medical resources such as orthopaedic rehabilitation centers, diagnostic clinics, and pharmacies within close proximity. There are also several dining options ranging from fast food to casual dining restaurants. For leisure activities, there is a park nearby for outdoor relaxation and two theaters within driving distance for entertainment. Additionally, there are churches in the area for those seeking spiritual guidance. The presence of reputable hospitals like Providence Hospital ensures quality healthcare services nearby. Overall, this neighborhood provides convenient access to essential services and amenities for seniors looking to settle in a well-rounded community in Mobile.

Physicians

• USA Orthopaedic Rehabilitation Center (0.1 miles)
• Diagnostic & Medical Clinic (0.2 miles)
• Ringold Jill F MD (0.3 miles)
• USA Health System (0.3 miles)
• Command Hearing Center (1.4 miles)
• Providence Family Physicians (1.5 miles)
• Ascension Providence Occupational Health Center (1.5 miles)

Pharmacies

• Oak Ridge Pharmacy (1.4 miles)
• ""Walmart Stores"" (1.7 miles)
• Walgreens (1.9 miles)
• Walmart Pharmacy (2 miles)
• Rx Express of Tillmans Corner (2 miles)
• Winn-Dixie (2.1 miles)
• Emeric (2.4 miles)

Cafes

• Starbucks (1.5 miles)
• Starbucks (3.2 miles)
• Starbucks (4.1 miles)
• Starbucks (4.3 miles)

Restaurants

• Burger King (1.8 miles)
• Sonic Drive-In (2 miles)
• Meat Boss (2 miles)
• McDonald's (2 miles)
• Chicken Salad Chick (2.1 miles)
• Aztecas Restaurant & Cantina (2.2 miles)
• Hooters (2.3 miles)

Parks

• Medal of Honor Park (2.8 miles)

Theaters

• Nexus Cinema Dining (3.4 miles)
• 4114 Amc Mobile 16 (4.9 miles)

Places of Worship

• Meadowlake Baptist Church (4.1 miles)
• Helton Road Baptist Church (4.4 miles)

Hospitals

• Southern Cancer Center PC (4.5 miles)
• Providence Hospital (4.5 miles)
• University Physicians Group (4.7 miles)