Soleus Healthcare Svc

Pros

• Customers praised the excellent customer service.
• The staff were very kind and thorough.
• Crystal explained the CPAP machine and its importance, and customers praised the explanation.
• The Jasper location provides timely, attentive service with commendations for Crystal and Sonia.
• Sonia and her team are top notch in service and care for CPAP needs.
• Med-South is considered the best place for CPAP and oxygen services.
• The team is friendly, knowledgeable, and willing to go above and beyond.
• Staff offered clear instructions and ensured proper fittings for headpieces and nasal pillows.
• Oxygen delivery and training were thorough and patient-friendly.
• Customers feel heard and never treated like a transaction.

Cons

• A customer reported billing miscommunications about CPAP supplies, with charges claimed to be as high as $900 and then smaller amounts, leaving them confused and unhappy.
• Another reviewer said they would not do business with Med South in Jasper, citing trouble, slow responses, and widespread complaints.
• A different customer stated that a bill issue was delayed by two months and their wheelchair was repossessed eight days early, vowing never to use the service again.
• A further note indicated that staff dragged their feet on helping, suggesting a lack of timely assistance.

Review

Med-South's Jasper location is repeatedly described as a welcoming, customer-first hub for CPAP and oxygen equipment. Across many firsthand accounts, customers praise the team for friendliness, patience, and real expertise. The overarching impression is a staff that cares deeply about helping people breathe easier and live more comfortably, with several standout individuals highlighted for their impact on daily life and therapy success.

A recurring thread centers on Crystal, who is consistently recognized for taking the time to explain how the CPAP machine works and why it matters. Reviewers note that Crystal not only explains the device itself but also shows patients how to use it with their phones, making day-to-day management more accessible. She's credited with fitting patients properly - selecting the right headpiece and nasal pillows - and with going the extra mile to ensure patients feel confident about their therapy. Other team members, such as Sonya, Melonie, and Ronica, are also singled out for their professionalism and care, with customers describing Sonya and her team as "top notch" in service and care.

The in-store experience is described as efficient, supportive, and well-stocked. Reviewers repeatedly say they are treated in a timely manner and that staff provide clear, informative guidance on equipment usage. The environment is portrayed as helpful and attentive, with Crystal, Melonie, and Alex frequently named for their helpfulness and thorough explanations. Alex, in particular, is praised for knowledge, patience, and a personal touch - often described as going "above and beyond" in assisting with products and setup. The sense is that customers leave not just with gear but with a solid understanding of how to use and manage their devices.

Beyond CPAP, the oxygen service is also a major source of positive feedback. Reviewers recount friendly, knowledgeable reps who answer questions and walk them through usage. The team is described as capable of providing hands-on training for oxygen usage and even helping patients adapt to 24-7 oxygen needs. The experience of having someone come to the home to set things up or to deliver oxygen after a hospital stay is highlighted as especially valuable. The Jasper crew - including Scott and Alex - are noted for their clear explanations and supportive approach, which helps patients feel more secure and prepared.

Several customers express strong satisfaction and appreciation for the overall care they receive. Phrases like "the best place ever for all things CPAP," "would highly recommend," and "I would be back just to say hello" reflect a genuine sense of loyalty and trust. There are stories of patients who feel heard and supported, rather than treated as a transaction, and who value the team's willingness to listen and adapt to each person's needs. In short, the Jasper staff are remembered for their empathy, attentiveness, and willingness to tailor solutions to individual situations.

Not everything is perfect, however. A subset of reviews points to billing and administrative frustrations that contrast with the otherwise positive patient experiences. One reviewer describes delays and confusion around subscription and supply cycles, including conflicting information about what was owed and when. Another reviewer references a billing issue that prompted calls and reconsiderations, noting a process that led to a nearly $900 charge followed by much smaller amounts and ongoing confusion. There are also strong cautions from some customers about slow responses or "dragging feet" when it came to getting supplies or addressing problems, which contributed to dissatisfaction for those individuals.

A particularly troubling note for a few customers concerns the handling of equipment such as wheelchairs and the timing of notices or actions related to bills or repossessions. One account mentions a two-month delay in communicating a problem with a bill and an early repossession of a wheelchair, an experience described as unacceptable and something the reviewer wouldn't want repeated. While the majority of feedback emphasizes exceptional service and excellent customer care, these outliers underscore that operational hiccups can color the overall impression for some patients.

Overall, the Jasper Med-South experience appears dominated by compassionate, capable staff who build strong relationships with patients through clear explanations, patient instruction, and hands-on assistance with both CPAP and oxygen therapies. Crystal, Sonya, Melonie, Alex, Scott, and Ronica are repeatedly highlighted as exemplary team members who help patients feel supported, educated, and empowered in managing their health at home. At the same time, a handful of reviews remind readers that billing clarity and timely administrative follow-through are essential to maintaining that trust, suggesting room for ongoing improvement in those areas.

Physicians

• Walker Family Practice (0.1 miles)
• Anitra Batie MD (0.1 miles)
• Bivona Family Dental (0.1 miles)
• Dabbs, Richard Dr - Dabbs and Hyland Medical Group (0.1 miles)
• Open Mri Of Jasper (0.2 miles)
• Walker Cancer Care Center (0.3 miles)
• Beltone Audiology and Hearing Aid Center (0.3 miles)

Pharmacies

• English Plaza Pharmacy (0.1 miles)
• Health Mart Pharmacy (0.1 miles)
• CVS Pharmacy (0.5 miles)
• Walgreens (0.6 miles)
• Winn-Dixie (0.8 miles)
• Glover Drug Urgent Care NW (0.8 miles)
• East Point Pharmacy (1 miles)

Restaurants

• Zaxby's (0.1 miles)
• Waffle House (0.5 miles)
• Burger King (0.5 miles)
• Little Caesars Pizza (0.5 miles)
• Guthrie's East (0.7 miles)
• Garfield's (0.8 miles)
• Arby's (0.9 miles)

Places of Worship

• Northside Baptist Church (0.7 miles)
• Alabama North Nazarene Church (1 miles)
• Ministries Outreach (1.2 miles)
• First Free Will Baptist Church (1.3 miles)
• Jasper's First Baptist Church (1.4 miles)
• Southern Baptist Convention (1.5 miles)
• First United Methodist Church (1.5 miles)

Hospitals

• Urgent Care Northwest (0.8 miles)
• Walker Regional Medical Center (1.3 miles)
• Community Health Systems (1.3 miles)
• After Hours Clinic (1.3 miles)
• Walker Baptist Medical Center (1.6 miles)

Transportation

• U-Haul Neighborhood Dealer (1.4 miles)
• Enterprise Rent-A-Car (2.6 miles)

Cafes

• JJ's cafe (1.6 miles)
• It's All Good Cafe 13 Bakery (4.2 miles)